Hertz Customer Service Issues

I encountered an upsetting incident with a Hertz staff member at the Stamford, CT train station. I observed him casually disposing of a cigarette butt on the street when a trash can was nearby. After I asked him to pick it up, he dismissively told me to do it myself. I ended up picking it up and placing it inside the store, but he retrieved it and threw it back on the street, daring me to involve the authorities. When I requested his name for reporting purposes, he concealed his name tag. Despite his reluctance, I managed to take a photo for documentation. This behavior is concerning and should be addressed promptly. I am seeking to escalate this matter to the division Vice President. I value my company's relationship with Hertz and Avis for car rentals, yet I am prepared to favor Avis if this issue is not handled appropriately. Prioritizing environmental responsibility is crucial, and such conduct from an employee is truly disappointing. The incident occurred on 4/18/[redacted] at 4:25 pm EST.

Hertz Rental Agreement # [redacted]22 - Hertz #1 Five Star # [redacted]3 Case # [redacted]88 04/15/[redacted] – Rental car picked up in North Myrtle Beach without any issues. 04/16/[redacted] – Drove from North Myrtle Beach to Ocala, Florida. 04/17/[redacted] – Received multiple error messages related to the brake and other systems in Ocala, Florida. Called Roadside Assistance and was directed to Ocala International Airport for a replacement car. Encounter issues at the airport with a lack of available cars. Eventually drove to Gainesville for an exchange. Contacted Roadside Assistance several times until securing a Full-size vehicle exchange in Orlando. Experience at the Orlando location was more positive, receiving a replacement car and a $75 Customer Satisfaction Car Rental Certificate. Completed the trip and will return the exchanged vehicle. Overall, disappointed with the service received at Ocala International Airport and appreciated the assistance in Orlando. Would like compensation for the inconvenience. Thank you. Regards, Charlie R.

I, A. COLEMAN, of [redacted] S. Hermitage Ave, Chicago, IL [redacted], can be reached at [redacted]. I am contacting regarding the returned vehicle with VIN KNMAT2MV5HP537432. After calling various numbers, including [redacted], [redacted], [redacted], and [redacted] on specific dates, I was consistently directed to HERTZ CAR SALES in Chicago despite attempting to resolve concerns. When purchasing the vehicle, I inquired about any accidents, and the salesperson assured me there were none, providing a certification indicating a satisfactory [redacted]-point inspection. Despite requesting left fender corrections before pickup, the necessary work was not completed as promised. Multiple discrepancies in mileage information were noted at the time of purchase. Following an engine light issue, attempts to address it led to recommendations to service the vehicle at Pep Boys due to a potential warranty concern. Ultimately, the Nissan Dealer identified a malfunction resulting from an accident, leading to a request for a refund that was processed to my third-party lender instead of directly reimbursed to me. Seeking resolution for the inconvenience and expenses incurred during this process. - Ms. Coleman

I have a $[redacted] pending charge on my credit card dating back to the 17th and 20th. I am unsure why this $3 charge is still pending. I have contacted the manager and the employees on site who mentioned the case was closed, advising me to call the billing line, which I have done multiple times. I am confused about the $[redacted] pending Hertz hold since the 17th, despite extending my rental period and speaking with Hertz. Please release the $[redacted] pending charge or provide an explanation for this issue preventing me from using my credit card since the 17th. I appreciate your assistance in resolving this matter. Kind Regards, Ashley K. L.

I have had two rental experiences with Hertz, both filled with issues. My first rental in January had a display system problem, which was fixed, but I later received a $6.45 toll charge a month after returning the car, even though I paid all tolls in cash. For my second rental in April, I was promised over the phone that I could use a gift card, but upon pick up, I was denied. I was also given a smaller than expected car. These ongoing problems have caused frustration, including unexpected credit card charges. I am seeking the removal of the $6.45 toll charge, as I did not go through any tolls and was not notified by Hertz. I also request a call from customer service to address these issues.

Subject: Concerns with Recent Hertz Rental Experience I am reaching out to address my recent rental experience with Hertz from May 1st to May 7th at the South Tacoma Way branch. I am deeply disappointed with the state of the vehicle and the service provided, which has led me to reconsider my future rentals with Hertz. Upon picking up the Standard SUV (Murano) on May 2nd, there was confusion regarding the available car. The vehicle smelled strongly of cigarette smoke and was not properly cleaned. The gas level was also at 3/4 tank instead of full as indicated in the rental agreement. Additionally, the car had over 34,[redacted] miles and was not well-maintained. The lack of attention to detail and customer service during this rental has been unacceptable. I had to endure the unpleasant odor throughout my trip, which was not ideal, especially with an infant in the car. I have canceled my upcoming reservation with Hertz and will be seeking a refund for the pre-paid fee. I hope that my feedback can lead to improvements in the condition of vehicles provided to customers in the future. Thank you for your attention to this matter. Sincerely, Zack

I have a concern about my Rental Record # [redacted]02. I noticed a charge of $[redacted] on my card for interior cleaning, despite returning the car in a reasonably clean condition. The Hertz rental office at [redacted] N Westshore Blvd Tampa, FL [redacted] mentioned having interior photos that they would send to my email, but I haven't received them yet. I kindly ask for the photos to be shared with me, or for the $[redacted] cleaning charge to be refunded.

I rented a white Toyota Highlander from MIA on Monday, May 6, [redacted], at 2:00 AM, and returned it to FLL on May 10, [redacted], at 8:30 PM. Unfortunately, I left my iPad and cosmetic bag with my house keys and medication in the center console of the car. Upon realizing this upon my return to Miami, I immediately contacted Hertz the following day and filed a lost item report online. Despite visiting the FLL Hertz location on May 11th and speaking with the manager, Roger, and employee Denise, my belongings were not found in the car or in the lost and found. I am disappointed with the lack of clear procedures for lost items and the inability to speak with someone directly. I will be revisiting the FLL location tomorrow to check once more. As a frequent Hertz renter through my company IBM, I hope to retrieve my items and would appreciate an update on the search efforts and security measures taken. Thank you for your attention to this matter.

I rented a car from Hertz at Rome, Italy airport and was charged for an extra day because I returned it over 29 minutes late. We picked up the car on May 15th at 8pm and returned it on May 17th at 7pm due to a road accident. Despite trying to inform Hertz about our delay multiple times, they never answered. Upon return, I was charged an additional 49.72 euros. When I requested either a refund or being able to use the car for the extra day I was charged for, they declined. This experience has led me to reconsider renting from Hertz in the future unless this matter is resolved. I value being treated as a customer and hope for a response to address this issue. If not, I will explore other rental options that appreciate my business. Thank you. - Keevin Weber

I planned a trip with friends and we were hoping to rent a spacious SUV together, but the rate for the available Suburban from Rapid City, SD to Kalispell, MT was $[redacted], which was too steep for our budget. Consequently, each of us will now have to get separate cars. My friends decided to go with another company, leading Hertz to lose our business. Despite suggesting that negotiating a price adjustment could make renting the large SUV more feasible compared to renting two vehicles, they were unwilling to compromise. The manager mentioned they couldn't offer a deal on the premium SUV. I'm disappointed with this experience and will probably avoid renting from Hertz in the future.

Good afternoon Jason, I am writing to inform you that a refund has been processed by Hertz UK, as per the email confirmation below. I apologize for any inconvenience this may have caused. Warm regards, Carl --- Ref. No: [redacted]2 Rental Agreement #: [redacted]33 Reservation Id. H[redacted]8E4 Dear Customer Service, I want to extend my gratitude for addressing the incorrect mileage charge on Mr. Murphy's account promptly. The charge has been removed, and a refund of [redacted].46 GBP has been issued, which will reflect on his statement within the next 5-7 working days. Thank you for your swift resolution, and I appreciate your assistance in this matter. Sincerely, Shauna Dillon Hertz Customer Service Please, Shauna Dillon from Customer Service, I recently noticed an unauthorized deduction of [redacted] euros from my account by Hertz. This amount was held in your account for two weeks without prior notice or explanation. I seek compensation for the distress caused and the subsequent failed payments due to this incident. I kindly request a car rental voucher as a gesture of goodwill for the inconvenience. Kindly reach out to me at your earliest convenience. Thank you, Jason Murphy

I had reservation #[redacted]31 for a 9-passenger vehicle. At Palermo airport, everyone was professional and helpful. The first vehicle had issues and was quickly replaced. The second vehicle had a check engine light, and I was temporarily given a 5+2. I visited the location as advised, but we need the 9-passenger vehicle. I appreciate the offers of additional vehicles, but we require everyone to travel together. I can manage with the 5+2 until Thursday, then we must have the 9-seater. I hope we can find a solution soon. You can reach me via WhatsApp at +1-[redacted] or email. Thank you for your assistance.

Hello, I rented a car through Expedia from your company, requesting pick up and return at Niagara International Airport. However, upon arrival, I discovered the pick-up location was 35 minutes away in the wrong direction, costing an additional $30 for an Uber. The GPS provided did not work, requiring a call to Verizon for assistance. I reported this issue immediately, and was assured a note would be added to my account. The additional charges should have been $33.19, but the $16.00 airport return fee was waived, leaving a total of $75.16. I have disputed these charges on my credit card and am hopeful for a resolution. Thank you.

I had made a reservation with Hertz in Sun City, Arizona, to pick up a rental. However, upon calling today, I was told they had no cars available and promised to call back but did not. I need to travel to San Diego tonight and am stranded. I would appreciate it if Hertz could deliver a car to my home for free immediately. Additionally, I am requesting the waived weekly rate, reimbursement for the hotel room cost, and reimbursement for my daughter's soccer tournament fee since we will not make it to the event due to this situation.

I rented a car from Hertz at the airport on June 1. Upon returning the vehicle to [redacted] Burnett Ave in Syracuse, NY, I encountered the same employee Caitlin who I had issues with before. She refused to extend my rental but still charged me a late fee and additional charges. Despite receiving a $50 coupon for a previous error, Caitlin wouldn't honor it. On my recent visit, she was again unhelpful and unapologetic, leaving me frustrated. I am disappointed with Hertz's customer service and plan to escalate this issue to the attorney general. I am seeking a refund and believe that Caitlin should be dismissed from her position.

I have rented cars from Hertz through the Delta website several times since January as a Skymiles member. They offer a special deal where customers receive [redacted] miles per rental plus an additional [redacted] miles per day credited to their Delta account. Despite my nearly 3-month reservation, I only received around [redacted] miles instead of the promoted [redacted] base miles per reservation plus daily miles. Upon contacting Delta, they suggested Hertz should initiate the transaction. I emailed Hertz with proof of the promotion and my reservation confirmation. Although I received an automated response from Hertz's #1 Awards Department ([redacted]), I have not received a personal reply. I attempted to call both the multi-month department and regular customer service at Hertz for clarification, but none could provide a clear answer. What should I do next?

I recently rented a car for a 2-day period, but I had a frustrating experience with the insurance charges. Despite informing them that I have full coverage insurance and declining their insurance, they added $39 per day for insurance at the counter, increasing my total to $[redacted] per day from the initial online price of $64. Upon returning the vehicle, I realized I had left my airpods in the cup holder. Although my phone showed they were still in the parking lot, the staff claimed they didn't have them. Additionally, the service at CLT Charlotte Douglas airport was unpleasant, with a 2-hour wait for a car, unclean vehicle, and employees who were disrespectful and even yelling at customers. This experience not only inconvenienced me but also caused me to be late for my dental school conference.

We rented a car at LAX with record number [redacted]90 for a return trip to SEA. Unfortunately, while driving on CA [redacted] near Santa Nella CA, we got a flat tire only to find out that the car had no spare. Hertz roadside assistance instructed us to go to a Hertz location in Los Banas CA, 10 miles away, for a car exchange and provided me with case number [redacted]. Upon arrival, the Hertz location had no available cars and claimed no one from Hertz had contacted them about our situation. Despite this setback, the helpful lady at the Hertz location suggested a nearby tire repair shop that successfully fixed the tire. However, we had to endure the scorching [redacted]-degree heat for a considerable amount of time. It was concerning that the car lacked a spare tire. If we had been a bit further down the road, we could have been stranded in the desert without cell service, spare tire, or a replacement car. I am a loyal Hertz customer and this experience was quite disappointing.

After waiting 45 minutes for the car, I was given one with only 2% oil left. Despite being told it would be okay, I requested a different vehicle. Unfortunately, another 45-minute wait revealed that the new booking automatically charged me $39 daily for insurance, even though I had insurance from the previous agreement. After submitting a case and waiting 20 days without a response, I called customer service. They couldn't locate my booking, which took another 20-30 minutes. The representative promised to refund the $[redacted] insurance charge, but it has been 10 days, and I have yet to see the refund. As a frequent work traveler, this experience is disappointing, and I may have to reconsider giving this company my business in the future.

I rented a Nissan Altima at Cleveland Airport from June 10th to the 18th. During my trip, I experienced multiple sensor issues including a radar obstruction and low tire pressure warning. I had to continuously address the tire pressure problem throughout my journey, which was inconvenient. The car appeared to be inadequately serviced before I received it. I would appreciate it if you could address these issues or apply any available Hertz Gold points towards my final bill. I reported these concerns to the staff during the return process. My name is Alan C. and my Gold number is H[redacted].