Hertz Customer Service Issues

I am following up on an email sent to Hertz on July 26, [redacted]. The email stated a response would be provided within 7-10 business days regarding our issue with a rental reservation (case reference number [redacted]6). We were contacted by Hertz last minute about our reservation (confirmation number J[redacted]3C1) at Denver - Welton HLE being unavailable with no transfer options to the Denver Intl Ap location. We had to make a last-minute reservation elsewhere (RR [redacted]12; Res J[redacted]). This situation contradicts Hertz's commitment to customer service. We are requesting a refund of $[redacted].47 for the difference in the rates. For clarification, please contact me at [redacted] or [redacted]. Thank you, Brad and Kelly S.

Dear Hertz, Thrifty team, I made a reservation through arguscarhire.com, and an amount of [redacted].79 Euro has already been charged. Upon arrival, I and my Spanish girlfriend requested only an update for the vehicle. Despite my girlfriend's proficiency in Spanish, we were not informed about any additional insurance being added without our consent. I signed the rental agreement assuming it was for the update and deposit. It is concerning that your staff would act in such an unprofessional manner by not seeking permission for extra charges. I kindly request you to investigate this matter as it has caused me an unexpected financial loss. Please confirm the receipt of this email and refund the charged amount promptly. If I do not hear back, I will be forced to involve my legal protection insurance and possibly seek legal counsel. Regards, Andreas Woloschyn PS. The service in Barcelona was disappointing, with no availability over the phone or through the hotline.

I reserved a car through Expedia from Hertz on Camelback Drive in Phoenix. Due to flight delays, I arrived after the office closed at 6:00. Although I arrived when they opened at 9:00 the next day, I was told they couldn't honor my reservation and that I'd lose my one-week rental fee. Another customer faced the same issue. The agent mentioned they were out of cars due to overbooking by corporate. I had to rent a car at a higher cost. I am requesting a credit for the rental fee paid. Reservation: J[redacted].

I had four separate reservations scheduled for today, each with a unique confirmation number. Unfortunately, the first location was closed, the second had no cars available, the third was cancelled, and the fourth location would cost me an additional $50 in cab fare with no guarantee of a car being available. I reached out to customer service twice, but received no assistance. I was promised a call back from a supervisor, but it never came. I am at a loss for words. I urgently need to transport my sick husband to Austin. It's frustrating to have confirmation numbers for reservations when there are no cars available.

I made a reservation for an intermediate SUV for a camping wedding this weekend where my boyfriend was DJing since my own SUV is not working. The credit card policy was difficult to locate on your website and partner sites like Hotwire, where I booked. I had issues with providing a physical card for one of my credit lines and was in the process of getting a new card for the other. The desk attendant was rude, implying I had done something wrong due to not having a physical card and did not adjust the rental fee after giving us a smaller Corolla. The customer service was terrible. I tried to reach out on Saturday and was on hold for 30 minutes before giving up. On Sunday, I faced issues extending the rental on your site, but eventually succeeded after navigating a confusing process. The experience was disappointing, and I will avoid using Hertz in the future. I request a full refund of the rental cost due to these troubles.

I prepaid for a Hertz car rental through Priceline on 9/14/21 with confirmation number J[redacted]1C8 under the name Louis Somma. The next day, I found a cheaper price for the same car through Auto Slash also on Priceline. I attempted to cancel my reservation on 9/15 by entering my confirmation number, but it kept saying "unable to locate." After contacting Hertz and Priceline, I was directed back and forth between the two. I am frustrated by the $[redacted] cancellation fee, especially since I tried to cancel within the allotted time but couldn't due to technical issues. Hertz has already charged my credit card $[redacted], and I still have 36 days before picking up the car. It doesn't seem fair that they keep my money, continue renting out the car, and charge me a cancellation fee despite the circumstances. If I don’t receive a refund, I will escalate the issue to the Better Business Bureau given Hertz’s poor reputation. Thank you for assisting. Best, Lillian and Louis Somma

I, Reem H., recently rented a car from Thrifty at Pearson Airport in Toronto. I trusted in Thrifty, a reputable company like Hertz, assuming all fees were disclosed in the contract. A week later, I asked about upgrading to a Durango, but ultimately decided to keep my vehicle. I also added my husband as a driver, as previously done with other companies, with no mention of extra charges. Upon returning the car on September 13, I was shocked to find my credit card charged $[redacted].97 due to a $[redacted] per day fee for an additional driver. When I questioned this, I was told it was due to not being a blue chip member. These unexpected charges have caused financial strain. I believe transparency is key in customer-business relations. As a loyal Hertz customer, I am disappointed in this experience. I hope for a swift resolution and refund of the erroneous charges.

I recently had an accident with a rental car and went to the Myrtle Beach Airport to exchange it. The manager, Christina Farr, initially helped me. However, the replacement vehicle, a dented and damaged Toyota Highlander, did not meet my expectations compared to the [redacted] Jeep Cherokee I originally rented. I requested an upgrade due to being a Gold member, but was only offered something similar to what I had. This does not align with the upgrade privileges outlined for Gold members. I am disappointed by this experience and would appreciate a resolution. Sincerely, G.

I had to cancel my reservation (J[redacted]3F4) due to a canceled flight from Newark to San Diego on September 23rd. My flight delays led to its cancellation, preventing me from flying out. Despite trying to reach customer support, both the office and the San Diego Hertz office were closed. After multiple attempts, I managed to contact customer support on September 24th to cancel my trip. I hope to receive a full refund considering the circumstances.

I have tried contacting Hertz customer support twice within the past 6 weeks but have only received automated email responses confirming my messages. My latest message, sent on September 17, [redacted], at 11:06 a.m., was regarding a change in the policy on point expiration from 2 years to 18 months. My wife initially contacted Hertz on August 26, and while we appreciated the auto reply, we have not heard back since. We were unaware of this change and had planned to use our points in October. However, we were surprised to discover we had 0 points. We are hoping for a restoration of points so we can proceed with our planned rental. Please address this matter promptly.

I made a reservation for a vehicle at the Charlottesville, VA location ([redacted] Rio Hill Center) for my sister-in-law, with me as the primary driver and her as an additional driver. The reservation was for her to attend a family funeral. I received confirmation (J[redacted]) for the rental dates (13 to 14 Oct) with a total of $85.27 plus $26.00 for insurance. Despite double-checking details with the agency prior, she was not allowed to pick up the vehicle as she did not have my credit card with her. Being in Bethesda, MD, it was impractical for me to be there. She ended up renting a car on a new reservation, costing $[redacted].20 without insurance, nearly double my rate. I believe she should have been charged the same amount I was quoted since the reservation was made a month in advance. I have additional questions: 1. Will there be a refund for the initial payment? 2. Will there be any late or cancellation fees? Despite reaching out to the Charlottesville office for clarification, I have not received a response after two attempts. Thank you for your understanding regarding this matter.

I had arranged to travel to Oregon with my family and rent a car from Hertz this week. The reservation was under my account, Elise Ibendahl #[redacted]2, with confirmation number J[redacted]. I am a loyal Hertz customer and had to cancel due to a medical emergency. Unfortunately, my husband, Stephen Ibendahl, had to rebook the rental upon arrival, resulting in a significantly higher rate of $[redacted].21/day compared to the original $31.75/day rate. The new total of $[redacted].66 is above our budget. I kindly request that the original rate of $31.75/day be honored due to our circumstances. We had initially budgeted $[redacted].38 for the entire rental, which is a significant increase from what my husband was charged. Any consideration or assistance would be greatly appreciated given our situation.

I had a reservation (J[redacted]) at Las Vegas McCarren Airport for a full-size vehicle from 10/10/[redacted] to 10/16/[redacted]. Upon arrival, after waiting in line for an hour, we were only offered a small car instead. This was frustrating since we specifically needed a full-size vehicle and everyone in line had reserved one. We were charged $12.25 for Premium Car Rental Protection, which I feel was unnecessary as the car was too small for our needs, requiring us to fold down the back seats to fit our suitcases. We ended up with a Mazda CX-30 that we did not reserve, and I strongly believe the extra charge should be refunded. This experience has left us disappointed, and we will not be using Hertz again.

I contacted to rent a car through an insurance claim due to my stolen car. After completing the registration, I discovered that my license had been stolen years ago. Recently, I became aware of potential issues stemming from this. I wanted to verify that I was not on the "do not rent" list because of this. Thankfully, I managed to address this concern and am now hoping for a smooth experience when I pick up my rental. Overall, this situation has been quite frustrating for me.

I am currently renting a car with the reservation number [redacted]. I attempted to contact the local facility without success. We rented the car to enhance our visit, but we were disappointed with its cleanliness upon pickup. Given the current COVID situation, we expected higher standards. We found two food bags with garbage, water bottles, personal notes/lists, and dirt in various places inside the car. It appeared that only the front floor mats were cleaned. This experience was unexpected from Hertz, especially considering your AAA recommendation. We were disappointed to have to clean the car ourselves and even take it through a car wash. This was our first time using a rental car company, and we have rented cars in the US, Mexico, and the Caribbean before. Very dissatisfied with the condition of the car.

I have been dealing with a fraud issue with Hertz for over 2 months now. I have never rented from your company using the bank card that was stolen by one of your employees in the Quincy, Boston area. Hertz has been charging my bank account significant amounts of money without authorization. Despite my efforts to resolve this with your company, including involving the police and filing reports, the issue persists. The debit card being charged is inactive, yet transactions continue to go through. It appears that no action has been taken on your end to rectify this situation, leading me to consider legal action for damages. Please reach out to me promptly to prevent further escalation. Thank you.

My airline changed my flight to one that I couldn't make, so I had to cancel my car rental with Hertz. Due to the late notice, beyond the 24-hour window, I was charged a $[redacted] fee. I'm hoping to have this fee reversed. My name is Annette Corry, and my Hertz Reservation Cancellation number is J[redacted]4B3. For any inquiries, please contact me at [redacted] or via email. Thank you.

I rented a Ford Fusion from Hertz and encountered an issue with an expired inspection, resulting in receiving two tickets. I paid $40 for one ticket. As a precaution, I chose to park in a garage to avoid further fines, costing $40. I am seeking a refund of $80 for these expenses, backed up by the expired inspection ticket and parking garage receipt.

Three months ago, I rented a car from Hertz Italy at the Trieste airport. I opted out of purchasing additional insurance since I had my own coverage and only got the basic one. After a minor accident, Hertz blocked €[redacted] on my Visa. The repair cost was €[redacted], covered by my insurance, leaving €[redacted] pending for reimbursement from Hertz Italy. Despite multiple attempts through customer service, online chat, and calling Hertz USA, I haven't received the refund. What should I do next? Thank you, Chris.

On November 27th, I had reserved a Hertz vehicle for pickup in Middletown, NY. When I arrived, the office was closed with a notice saying it would remain closed until December 31st. This left me without a car, forcing me to go to a different rental agency and causing additional expenses and inconvenience. I have informed Hertz about this issue and was given a case number: [redacted]07. Unfortunately, I have not received any further communication from them. The phone lines seem to be experiencing technical problems, with limited options to speak to a live representative.