Hampton Inn Customer Service Issues

I submitted a claim to customer service regarding my stay at Hampton Inn on Jefferson Davis Highway in Stafford, VA on July 14, [redacted]. I made a reservation through a third party at 9:32 p.m. on the same night. I have been a loyal Hilton Honors member for over 10 years, reaching the highest rewards level around [redacted]. However, my recent experience on July 14th was incredibly frustrating due to the night auditor at the front desk. I was wrongly accused of not prepaying, despite showing evidence of my payment. The encounter lasted from 11:00 p.m. to Midnight, leaving me feeling mistreated and exhausted. My case number is [redacted]7, and I was informed by customer service that the issue must be resolved with the manager of the Hampton Inn in question. I am seeking an update on the status of my claim. Thank you. -Alissa L S. I was compelled to make an additional payment late at night just to obtain my room key. I lodged a complaint with Customer Service on the morning of July 15th and I request a refund as I have evidence of payment before my arrival.

I would like to discuss my recent experience with booking a wedding block at the Hampton Inn in Amesbury, MA with someone from the corporate customer service department. One of my guests paid for a two-night stay but missed the first night due to unforeseen circumstances. When he arrived for the second night, his room had been given away without a refund, which I found to be unfair considering the prepayment. Additionally, the lack of response and unprofessionalism from my initial contact, Eric P., who I booked with over a year ago, was frustrating. Despite having a signed contract, he was unresponsive to my inquiries regarding the block and billing issues. The communication breakdown and lack of assistance have led to a negative impression of Hampton Inn, and I am seeking clarification and compensation for the inconveniences faced by myself and my guest, C.R. Thank you for addressing this matter promptly.

During my stay at Cape Cod Buzzards Bay, I had reserved a room for 2 nights and checked in online, allowing them to assign a room. Unfortunately, upon arrival with my husband, we were assigned a room different from the one I had selected online. The view from our room was disappointing, overlooking a construction site instead of the one I had preferred. In the morning, I noticed a $[redacted] charge on my credit card for incidentals, which was not communicated during the reservation or check-in process. This came as a surprise as I frequent Hampton Inn/Hilton, and this amount seemed excessive. Additionally, the front desk mentioned the room was an upgrade to a water view, which wasn't accurate as our room lacked any view, unlike the one I had initially chosen.

I phoned the Hampton Inn in Tampa to reserve a room ahead of my husband’s appointment at Moffitt Cancer Center. After being redirected to a call center, I spoke with a lady from the Philippines whom I had difficulty understanding. Consequently, I opted to book online. Our room cost $[redacted] with $57 in fees. However, upon checkout, the front desk employee mentioned a direct call would have secured the room for $99 plus a Moffitt patient discount. As we anticipate future visits, it seems we may require accommodations for both short and long stays. Despite other nearby hotels, my loyalty lies with Hilton rewards for anticipated quality service. I kindly request a review of this situation to ensure optimal treatment. Our previous stay was on 10/3 under the name Joyce Watters, and we plan to return on 10/17, although a booking has not been made yet. Your prompt assistance in addressing our concerns is greatly appreciated.

I am currently staying at the Hampton Inn in Nashville and I must express my disappointment with the level of disrespect I have encountered here. I had to request fresh towels twice within a 4-hour timeframe and was assured they would be delivered, only to find no action was taken. When I approached the front desk before leaving and kindly asked for new towels to be left in my room, I was rudely ignored by a lady claiming to be the manager. I was shocked to be informed that I had to come down to the front desk to collect towels at check-in, something I have never experienced in all my hotel stays. Despite my reasonable request, the manager continued to ignore me, refused to provide her name, and even turned her back when I asked for a photo. This behavior is unacceptable. As a loyal Diamond member, I am deeply disappointed in the service I have received.

I was billed $[redacted].86 for a stay at the Hampton Inn in West Palm Beach, FL on 10/08/21, however, we were not present during that time and we did not make this payment. It seems like a case of mistaken identity or possibly fraud. I contacted the number on the receipt provided by the credit card company, but the email address given was invalid, and I was unable to send the required receipt. I reached out to American Express to dispute the charge, and I am unsure if I should cancel my credit card. Any assistance with resolving this matter would be greatly appreciated. Thank you. - Hilton Honors Robert (Bob) Bush #[redacted]84, Authorization Code: [redacted].

Hello, During my stay at the Hampton Inn near Universal Orlando from March 8 to March 11, I extended my trip by one night to March 12 at the same hotel. Being a Friends and Family of a Hilton Employee, my Hilton Honors number is [redacted]. When attempting to add the extra night through the Hilton Go portal, I mistakenly booked a room at a different Hampton Inn with a similar name. Despite asking the receptionist at the hotel I was staying at to confirm my extended stay, I was not informed about the error. Consequently, I was charged $86 for a no-show at the mistaken Hampton Inn and $[redacted] at the actual hotel where I stayed. I believe this confusion could have been avoided if the receptionist had provided clearer information about my reservation. I am kindly requesting a full refund of $[redacted] from the Hampton Inn. Thank you.

I am reaching out on behalf of a family who experienced a tragic loss and is seeking a refund for their reservations. The reservations were made through hotels.com, itinerary [redacted][redacted], for the dates of Jan 12–15. Hotels.com has stated they are unable to cancel and issue a refund. I am appealing for compassion considering the circumstances of this family. The reservation was for a 2 queen bed at the Hampton Inn Suites Los Angeles - Glendale under the name Helen Shirey, email [redacted] I understand that communication with hotels.com has been challenging. Given the nature of this situation, I hope there can be some flexibility or understanding extended in this case. For further assistance, you can contact me at [redacted] or email at [redacted] Helen can be reached at [redacted] or email [redacted] Thank you for any support Hampton can offer during this difficult time. Sincerely, Tammy Bradshaw

We had a reservation in Austin, Texas from the fourth to the sixth impacted by a severe ice storm causing power outages and transportation issues. We were visiting family staying in a booked hotel. Attempting to cancel our room to open it for others in need has been challenging due to all hotels being fully booked. Concerns were raised about being charged for the room even if not utilized due to the circumstances. Seeking a refund through Priceline and PayPal has been unsuccessful as Hampton Inn cited their no-cancellation policy. A request for Hampton Inn to consider reimbursing local residents and disaster-affected individuals during this crisis was expressed. Hoping for understanding and flexibility during this challenging time in Austin.

I recently stayed at Hampton in Raleigh at Spring Forest Road from January 13 to February 24. Despite an exceptional staff, I had some concerns about the manager's behavior. Due to unforeseen circumstances with my flooded condo, I extended my stay at Home2 Suites for another 2-4 weeks. I am reaching out regarding a $[redacted] charge for pet cleaning and a $[redacted] charge for a comforter. While I understand the need for cleaning, the fees seemed excessive. As a long-term customer of nearly 30 years, it was disappointing to encounter unexpected charges during this challenging time. I kindly request a review of these fees considering my loyalty to your company. I have praised the exceptional service of staff members like Candace, Elijah, and Tanesshia on social media, particularly for the quality of breakfast. However, my interactions with the manager were less than satisfactory. I hope for a resolution and understanding during this stressful period. Your consideration in this matter would be greatly appreciated. If not, I may need to explore alternative accommodations moving forward. Thank you for your attention to this issue. Warm regards, Scott D.

I made a reservation at Hampton Inn and Suites in Jackson MS for 2/26/23 through Expedia on 2/23/23. After attempting to cancel within an hour and being assured there would be no charge, I am now seeing a charge of $[redacted].58 on my account. I have evidence of my conversation with Expedia regarding the cancellation. The hotel staff mentioned the manager, Ruby Lindsey, is available from 8:00 AM to 2:00 PM. However, when I called, I was informed the reservation was labeled as a no-show instead of cancelled. Expedia also confirmed the cancellation but was unsuccessful in reaching the hotel manager. I urgently need assistance in resolving this issue.

I am currently staying at a Hampton Inn in Lamar, Pennsylvania and wanted to share my experience. The front desk service is excellent. However, there is an issue with the hotel's TV in the common lobby area. Despite understanding it's not a community TV, I find it frustrating that it's stuck on the weather channel. During March Madness, with multiple basketball games airing, my party was disappointed to learn we couldn't switch the channel to watch the games. Had we known beforehand, we might have chosen a different hotel since we're all here for a basketball tournament for our daughters. Despite being respectful of quiet hours and being the only ones in the lobby, we were told by the GM that the channel couldn't be changed. This experience has left me disappointed, and I may not choose to stay at a Hampton Inn in the future.

During our recent stay at the Hampton Inn Kimball in South Pittsburg, TN on April 21, [redacted], we were disappointed to find our room was very dirty. Despite previous positive experiences at Hampton Inns, this time the cleanliness was severely lacking. We arrived late and exhausted, only noticing the dirtiness the next morning. Unfortunately, the shower was so unclean that we opted not to use it. I captured photos as evidence, but I am unable to upload them here for reference. -Katherine T. Rewards Member #[redacted]18 Confirmation #[redacted]1

During my stay at the Hampton Inn in Geneva, New York from April 10-14, [redacted], the payment was made in advance by my district manager using our corporate PUMA credit card. Despite this, upon check-in, I was informed there would be two holds on my card, one for incidentals and another for the full amount of $[redacted].12, which was already covered. Similar stays at various Hampton Inns in different states have never resulted in such charges. Although assured by the owner that the charges would be removed, I was shocked to find the full amount processed on my credit card instead of just a hold. The entire week's stay had been pre-paid by Esin Ozturk using the corporate card. I am seeking clarification on when and how this billing error will be addressed.

I made a reservation at the Hampton Inn Meridian Idaho for May 15 & 16 due to a nearby surgery, but it got rescheduled to May 26. I tried to change the reservation with Priceline for a better price, but after two hours on the phone, I still couldn't get a definitive answer. Priceline mentioned they can cancel but not modify the reservation, leaving it up to Hampton Inn to decide about any charges. Unfortunately, the Meridian phone number for Hampton Inn is out of service, and the reservations number didn't have a record of us. I'm concerned about potential charges impacting my ability to book for next week. How can I determine who has the authority to make decisions about charges, and how can I speak with a live representative for clarification?

I am seeking an email address to send pictures of the room we occupied at the Hampton Inn Plymouth. The room was unclean, with mold in the bathroom, a dripping shower, and bath faucet. We used a washcloth to muffle the dripping noise, which turned brown from the water. Despite requesting a repair for the leak, it was not addressed. Additionally, there was no convenient towel hanging spot near the sink, only over the toilet in a different room, which is unsanitary. The floor was sticky, counters dirty, and the couch very unsanitary. I have images documenting these issues and do not expect compensation. I believe sharing this feedback with corporate is important for improving the quality of service. Although we are no longer patrons, I hope this helps prevent similar experiences for others.

I chose this hotel specifically for its advertised swimming pool and hot tub facilities. Unfortunately, upon check-in, the front desk staff informed us that both the pool and hot tub were out of order. The hot tub was even in the process of being filled in. These amenities were the main reason for booking the stay, as it was meant to be a relaxing birthday celebration for my husband. I believe I am entitled to a discount or some form of compensation for not being able to access these advertised amenities during our stay. Had I been aware of their status beforehand, I would have chosen a different option. I have frequently stayed at Hampton Inns without encountering such issues, so this has left me quite disappointed.