Hamilton Beach Customer Service Issues

Today, 12/9/20, I received my Hamilton Beach Searing Grill and unpacked it. While assembling, I noticed the top lid with a small window was not securely attached. I attempted to fix it but was unsuccessful. I tried reaching out to customer service without luck. Is this a common issue? Also, how can I register my product? Any advice would be appreciated.

I have experienced issues with two "Classic Stand Mixer" (6 Speed) appliances, with the first one being replaced. Unfortunately, I do not have the exact dates of these occurrences. I am unsure if they were overworked as they performed well when functioning. I am contemplating the possibility of requesting another replacement. Could you please advise me on any necessary paperwork or information required for this process? My details are as follows: Frederick Lord Address: [redacted] Model Number: [redacted] Contact Number: [redacted] or [redacted] Thank you for your assistance.

I purchased the HB 2 lb breadmaker for $69.99 from Amazon, but our son gifted us a different bread maker that we prefer to keep instead. Amazon claims that the unopened item is non-returnable, which is disappointing. I am curious why this policy is in place. Does Amazon no longer support their products? This situation is frustrating, especially in tough financial times. Amazon advises reaching out to the manufacturer for assistance. If I can't return this item, I won't be considering any HB products in the future. As retirees on a fixed income, this situation seems unfair.

I recently purchased your coffee maker on Amazon and I'm pleased with it. However, I seem to be missing the small lid that belongs to the single-serving part. Despite this minor inconvenience, I appreciate the product and wanted to leave a positive review. Could you kindly provide me with the cover for the single-serving side? Thank you, Paula.

I recently bought a Hamilton Beach countertop oven Type [redacted], Model [redacted], on 11/03/20. When I set it to bake, I noticed that both the upper and bottom heating elements are on at the same time. I thought only the bottom element should be on during baking. However, when set to Broil, the upper element is on and the bottom one is off as expected. I reviewed the troubleshooting section, but I couldn't find any information regarding this issue. Could someone clarify if this is normal operation or if I might have misunderstood the instructions?

I provided all my information previously. I purchased a toaster oven from Target, and I am dissatisfied. The model is [redacted] Series A2202CE. The quality of the machine is disappointing; the baking pan is difficult to clean, and the overall product seems cheap for the price of $[redacted]. I am requesting a replacement with a higher quality item or a refund for the purchase.

I have been trying to get my BrewStation coffee maker replaced for weeks but have had no luck reaching a human at customer service. I keep getting the runaround and need help urgently. Here are the details of my correspondences. Please assist. Thank you. Randy Lantz [redacted] Newton Road Mcveytown, Pa. [redacted] [redacted] Thank You for the assistance. I am requesting the BrewStation® 12 Cup Programmable Coffee Maker, Black & Stainless, MODEL: [redacted], as a replacement for my malfunctioning unit under warranty. Please confirm receipt of this selection and inform me when the replacement will be sent. Thank you, Randy Lantz

I have not received any response regarding the replacement of our malfunctioning BrewStation. We selected model [redacted] to replace our [redacted] unit under warranty as per your instructions. Please confirm receipt of this information and provide details on when our replacement will be sent. Thank you. Randy L. [redacted] Newton Road McVeytown, Pa. [redacted] [redacted]

I recently bought a Hamilton Beach 2-loaf Breadmaker Model [redacted]. I followed the instructions, loaded ingredients, and plugged it in on my kitchen counter. About 5 minutes later, I heard a loud crash, and discovered the Breadmaker had fallen onto the kitchen floor and broken. Unfortunately, it is beyond repair. I believe Hamilton Beach should specify that the Breadmaker needs to be placed on a non-slip surface to prevent it from moving due to vibrations and falling off the counter, as mine just did. Can you please arrange to send me a replacement Model [redacted]? I am willing to return the broken unit if necessary. Thank you. Dudley C.

I bought a Hamilton Beach electric kettle Stainless Steel 1.0 Kettle cord-free as a Christmas gift in December [redacted] for a family member. However, the electric cord is too short to reach any outlet, making it impossible to use. Despite my efforts, I couldn't find a practical or safe way to utilize the kettle. Unfortunately, I no longer have the receipt. This issue is a first for me with Hamilton Beach products. I would like to know how your company handles such situations. I can send the unused kettle in its original packaging to you for inspection. Please reach out to me at Sarah Spivey, [redacted] St. Joseph Rd., New Albany, IN [redacted], or via email at [redacted]

I received the Hamilton Beach 12-cup Model [redacted] brew station as a gift for my daughter and me. Unfortunately, both machines started leaking. Despite previously liking Hamilton Beach products, I decided to give it another try and bought two more Model [redacted] machines. To my dismay, these also leaked! After reading negative reviews, I am surprised Hamilton Beach still sells this faulty product. I am in need of replacements but do not want another Model [redacted]. I had a better experience with Model [redacted] in the past, which lasted about 3 years. I would appreciate your help with this issue as I filled out a form in January [redacted] but never received a response. Thank you for addressing this matter.

I have owned 5 Hamilton Beach Brew Stations Model [redacted], which have always been reliable for me. Recently, when trying to order a new one from Amazon on 3-1-21, I discovered that my usual model was no longer available. I decided to trust Hamilton Beach and purchased the similar Brew Station Model [redacted] Type A8350. Upon arrival on 3-3-21, I noticed it was larger than my previous one, but it still brewed good coffee initially. However, after a few days of use, it started leaking coffee all over my countertop, floor, drawer, and cabinet, without any apparent reason. Despite being puzzled by this issue, I will be returning the product and requesting a refund as I cannot risk further messes.

Three years ago, using my Kohl's Cash, I purchased a Hamilton Beach Flex Brew because my husband only drank one cup of coffee while I enjoyed several cups, including iced flavored coffee. When my regular coffee maker broke just before Thanksgiving [redacted], we started using the Flex Brew. Recently, we noticed water leaking from it, and my husband found a small hose had slipped off. Unfortunately, he couldn't fix it as it required a special tool. Frustrated, he bought a Black&Decker coffee maker for $15.99. We are disappointed that the Flex Brew, though not cheap, only lasted less than five months. My husband was so upset he wanted to discard it, but as senior citizens, we prefer not to be wasteful. Instead of leaving a negative review, I wanted to reach out in hopes of finding a resolution. We no longer have the original box as we expected the coffee maker to last for a long time.

I purchased a Hamilton Beach toaster oven several months ago from Walmart. I have already emailed you and have not received a response. The toaster oven (Model 31401C - Series: B1902CE) caught fire two nights ago. Luckily, I was close by. I cannot imagine what might have happened if I had stepped away. There was a note on the glass door saying "if unit ignites, close the door and pull the plug" which I had not noticed before. If I had seen that earlier, I would have returned it right away. I believe it is fair to request a refund promptly. I am 73 years old and usually spend money wisely, but this purchase was not wise in hindsight. I am hopeful for a response, as I did not hear back from my email on April 13th. Norma C.

I bought a toaster around six months back. Recently, the left side bread holder in the slot fell inside, making it unusable. When attempting to remove it by pushing the carriage lever down, a blue spark occurred, causing the toaster to become unusable. This issue should not have arisen in such a short period of use. I have filled out the form on the Customer Support site twice but have not received any response.

I have purchased your microwave brand from Wal-Mart multiple times, but each one I bought ended up malfunctioning and not lasting even a year. The last one I bought even caught on fire, which was a dangerous situation thankfully caught in time. I am growing frustrated with having to replace them so frequently. I am unsure if the issue lies with Wal-Mart, as I seem to face this problem specifically with appliances from their store. While I appreciate your brand and own many of your products, I am hesitant to invest in another one of your microwaves. I used to own a crock pot from your brand that cooked quickly, but I am unable to find a similar one now. I disposed of the problematic microwave, but I wonder if I should have kept it for returns. I am reaching out for guidance on how to address this recurring problem, as I am reluctant to switch to a different brand.

I attempted to order 2 Hamilton Beach products, the Wave Crusher Multi-function blender with a 40oz glass jar # [redacted] for $21.99 and the 12 cup Stack & Snap Food Processor # [redacted] for $59.99 utilizing the Memorial Day promo code: MEMDAY15. Initially, everything was going smoothly until I reached the "Complete order" step. Following the instruction to contact "STRIPE," I encountered difficulties and was unable to input my credit card details to finalize the purchase. This has been incredibly frustrating after investing hours selecting the desired Hamilton Beach products. Despite numerous emails to customer service, I received limited assistance from Krisandra, a customer service representative, who did not follow up after my response. While I could have purchased the items for less from other retailers during Memorial Day sales, I have always preferred your brand. Unfortunately, those sales have now ended. I urgently seek resolution as soon as possible and look forward to your prompt assistance. Thank you.

I have a stand mixer, model [redacted] Series A3481CA, which I purchased on 5/20/[redacted]. Since then, I've been experiencing difficulty inserting and removing all the beaters. Lately, they do not stay in place. During a recent use of the dough hook, it disengaged from the mixer while mixing, causing grey streaks in the dough as if grease had mixed in. I carefully checked all parts for grease, but couldn't find any. It's frustrating not being able to properly attach the beaters as they are essential for the mixer's functionality. I would appreciate any guidance on resolving this issue.

I own coffee maker # [redacted], which can brew either a pot of coffee or a single K-cup. It has been in use at my shore house for three years, only being used for 3-4 months per year. Starting this May, I noticed that the coffee is coming out warm instead of hot, and the machine is shutting off mid-brew. I have to restart it for it to continue working. Given that the coffee maker is not used daily, I find this issue concerning. What recommendations do you have for resolving this?

I own a 76606Z can opener that successfully removes lids 80% of the time. However, when it fails, it produces small metal shavings. I rinse the top and brush off the shavings to use another opener. Occasionally, shavings have gotten stuck in my thumb, which I remove with tweezers. Recently, one shaving has stayed in my thumb for three days. While I expect it to rust away eventually, it's still uncomfortable. I request a replacement for this defective opener to avoid this issue. Additionally, I recommend forwarding this issue to your safety and quality control departments, as others may be encountering the same problem.