Halifax Customer Service Issues

URGENT REPORT: STAFF AND CUSTOMERS NOT WEARING MASKS AT CROYDON BRANCH ON WELLESLEY ROAD ON FRIDAY 20TH NOVEMBER [redacted] I encountered staff not wearing a mask, claiming it was not good for breathing, and they were near the machine I needed to use. When I asked for space, they did not comply. Additionally, three customers not wearing masks were allowed into the branch simultaneously. I felt unsure of how to address this situation at the time and worry about returning to the branch. Seeking resolution, I've sent this message from a separate email. Such behavior is concerning for safety during the current guidelines. I urge the management to address and rectify these lapses promptly. Please confirm actions taken via email. Thank you.

I am having trouble accessing my online banking account because the phone numbers in my profile are outdated. I need to update my contact number to +[redacted]5. My account number is [redacted], and sort code is 11-08-57. My name is Dennis Frank Culyer, and my address is [redacted], Muang 3, Ban Krang, Phitsanulok, Thailand, [redacted]. For the past three years, I have had my pensions sent to my Thai Bangkok Bank at Central Plaza. Due to the new security measure, I cannot log in until the old numbers are removed and the new one is added.

Dear Sir or Madam, I am writing on behalf of my neighbor, Ms. Tracey Boyle, who resides in Charlton, London, SE7 8TT. Ms. T Boyle is a vulnerable individual dealing with MS, anxiety, depression, and is also an amputee having had the lower part of one leg removed last December. She currently faces challenges accessing her funds from Halifax as she received a new PIN but not the accompanying credit card. Despite being informed it would arrive via registered mail, she is yet to receive it. This delay is causing her distress, impacting her health and well-being. As her concerned neighbor, I am reaching out to request assistance in resolving this issue promptly. I can be reached at the provided email address for updates, ensuring Ms. Boyle's privacy is maintained. Your urgent attention to this matter would be greatly appreciated. Sincerely, Mr. K Jones (Neighbor) [redacted]

1. Hi Halifax, I recently received a payment of £50.00 from D. Hickman on November 23rd. I would like to refund this payment in full. Could you please provide instructions on how to proceed? Thank you, Peter Leid 2. It seems that the only way to reach Halifax is by phone, which is not convenient for me. Waiting over 60 minutes without resolution is frustrating. I believe Halifax should offer email communication to improve customer relations. Thanks, Peter Leid

I need help with switching from my current Instant Saver account ([redacted]8) to a Regular Saver account. I am uncertain about the setup for the Regular Saver. Can I deposit any amount each month, or do I need to create a standing order for a fixed sum? Ideally, I would like the flexibility to deposit varying amounts monthly. If I start with a fixed amount, is it possible to change it later if needed? My plan is to transfer up to £[redacted] monthly, but I may need to adjust this down the line. Your guidance on this matter will be appreciated.

I have spent nearly 3 hours on the phone trying to resolve issues with a savings account. I have been passed between 6 different advisers in various locations with no continuity. I have successfully managed my parents' Halifax accounts for 4 years, primarily concerning allowances and fees related to probate money. When I tried to move the probate money into a new savings account, I encountered difficulties due to my current account timing out. I wanted to switch to an Instant Saver but was told I couldn't do telephone banking because it wasn't requested in [redacted]. Now, I've been informed that my online banking may also be at risk, despite using it effectively for 4 years. I am currently managing my mother's affairs and wanted to open a Cash ISA and saver account to avoid keeping a large sum in her current account. Unfortunately, I couldn't close the Fixed Saver online and was unable to open a new Instant Saver as well. I kindly ask for assistance in resolving these banking issues swiftly.

Hello, I recently obtained a mortgage in principle with your company. However, after having an offer accepted on a house, I discovered that your current criteria no longer allow individuals on furlough to apply for a mortgage. Even though I am still on furlough but receiving full pay because my employer is topping up my salary to [redacted]% in preparation for the reopening of the business, my payslip would still display "furlough." Will my mortgage application be rejected due to this situation?

I am concerned about the recent reduction in hours for bus number [redacted] that goes to Purcells Cove. The schedule is now very inconvenient, and with the introduction of the 25 bus service that does not go past Williams Lake, I have to walk half an hour to reach the bus stop, which is challenging for me due to my asthma. If Halifax Transit could consider extending the 25 route just a few more minutes to include Purcells Cove, many residents in my area, including myself, would greatly benefit. The terrain with hills on Purcells Cove road makes the walk to the bus stop even more difficult. Additionally, my brother's work shift ends around 8, but the [redacted] stops running at 6, forcing my mother to pick him up. Extending the 25 bus route would significantly improve our daily lives, as many people in our community rely on public transportation due to not owning vehicles. I hope this feedback can lead to positive changes. Thank you for your attention.

I reached out to Halifax customer services this morning to express my concern about the delay in receiving my buildings and contents insurance policy documents. Despite signing up for the policy on 10/5/[redacted], I had not received the necessary documents by the day before the contract's start date, 18/5/[redacted]. I was informed that the documents might take longer to arrive by post. I then inquired why I had not been emailed the documents, only to be told Halifax did not have my email address. After pointing out that they had indeed emailed me previously, I was assured that the documents would be sent via email. However, I have yet to receive them. Please send my documents to my email and provide instructions on how to access the policy online. Best regards, I. Wallace The Maple, Leecroft Road, Barnet EN5 2TH Tel: +44 (0) 20 8[redacted] Mobile: +44 (0) 7[redacted]95 Email: [redacted]

Hello, I am currently facing issues accessing my online banking account as I have relocated from England to Australia and lost my login details. I possess only an expired card. Halifax informed me that due to my address discrepancy, I must complete a change of details form to proceed. Despite several follow-up calls since February, I have not received the required form. My contact number is correct but lacks the +61 prefix causing issues receiving a verification code. I am seeking assistance in updating my details and obtaining new login credentials. Could Halifax possibly send the change of details form via email for a more efficient process? Your prompt help in this matter would be most appreciated. Thank you, L.S. +[redacted]8 [redacted]

I am currently awaiting the credit payment to be deposited into my account. Despite the Halifax bank's initial promise of a response within 4-8 hours, it has now been over 24 hours. Additionally, the buyer is eagerly anticipating the arrival of the parcel at the specified address. Below is a copy of the email I received: Dear Sarif Sarker, We have received the tracking number for the item sold to our customer, Henry Brandon, and have passed it on to our processing unit for verification. Once the tracking number has been confirmed, we will promptly release your funds. Please be patient during this verification period, which typically takes 4-8 hours. Kindly wait for our confirmation before the end of the day. Please exercise patience while we complete the verification process and rest assured we will contact you once it's finalized. Should you have any further inquiries, feel free to respond directly to this email. Thank you, Halifax Bank® Team To seek further assistance, please reply to this email. Rest assured, this mailbox is actively monitored for your convenience. For shipment proof submission, kindly contact us. Halifax Bank, N.A. Member FDIC. Equal Housing Lender ©[redacted] Halifax Bank Corporation. All rights reserved.

My father is diagnosed with dementia (Alzheimer's disease) and faces challenges with mental capacity, mobility, and incontinence, making him housebound. He has a Registered Lasting Power of Attorney with the Office of the Public Guardian and wishes to register it with Halifax, Santander, and Nationwide. However, their branch or phone registration processes are difficult for him to manage. Unlike the other banks, HSBC has been helpful by utilizing the digital summary service provided by the Office of the Public Guardian and accepting an electronic copy of the LPA to successfully register it on my father's account. - GB

I have a Halifax debit card and I've found that the 4-digit pin provided is not necessary for contactless payments, whether using the card or an Apple phone. While the card works well with Apple Pay on my iPhone, it's not consistent every time. I believe setting up a new pin would be beneficial. I previously used an Apple iPhone 11, but I encountered issues with it over time, especially with the Halifax banking app. The app itself is great for checking transactions, but accessing it wasn't always smooth. The fingerprint login feature on the iPhone 11 didn't always function properly, leading to frustrations.

Subject: Inquiry Regarding Returned Funds To Whom It May Concern, I am writing to inquire about a recent transaction involving the account under the names Katherine Duggan and John Duggan at 1 Lucerne Close, Riccall, York, YO19 6RU, with phone number 01[redacted]13, and sort code 11-06-80 and account number [redacted]2. On 30.11.[redacted], there were Returned Funds from this account that I am seeking information about. In November [redacted], several payments were received from STRIPE PAYMENTS UK, but it was unclear at the time what they were for. These payments were mistakenly returned to the sender through the Selby Branch of Halifax, thinking they were not intended for us. It has since been discovered that the payments were actually intended for a charity concert organized by John Duggan as Chairman of Selby District Council and should have been directed to The Selby District Council Chairman’s Charity account. Despite efforts to rectify the error with STRIPE PAYMENTS UK, they claim they cannot trace the returned funds and are requesting specific details of the Sort Code and Account number to which the funds were sent. I seek your assistance in providing the necessary details for STRIPE PAYMENTS UK to allocate the funds correctly for the charity. I apologize for any inconvenience and appreciate your prompt attention to this matter. Sincerely, Katherine Duggan

Hello, I am currently dealing with a frozen debt with Halifax under an IVA. Unfortunately, the IVA company I am working with has mishandled my payments, leading me to consider terminating the agreement. I am concerned about the additional charges and interest that Halifax may impose because of this. I have been saving diligently and would like to pay off my debt early to avoid further costs, but the IVA company is demanding an extra £[redacted] to do so. I am seeking advice on how to proceed and possibly set up a more manageable payment plan directly with Halifax. My goal is to pay off my debt of approximately £[redacted] to £[redacted] in around 6 months. I hope to resolve this situation without incurring excessive charges and am eager to settle my debt responsibly. Thank you for any guidance you can provide. Regards, S. O-Y

To whom it may concern, I am reaching out to address an issue regarding an erroneously claimed refund. Upon reviewing my bank statements, I discovered three transactions for online shopping services that I mistakenly claimed as refunds due to believing the products were not received. After a careful review, I realized that I did, in fact, receive the items totaling £[redacted].99. I have used a portion of the refund but have £[redacted] remaining, which I would like to return. I am seeking guidance on repaying the balance over a specified period. Currently in the US without a mobile phone, I will return on the 12th and can address any necessary steps at that time. Sincerely, WG

I haven't used Microsoft Word in over a year and it's not installed on my computer. Halifax mentioned they canceled it for me last year, but on September 5th, [redacted], they charged me £79 for Microsoft Word. I saw the renewal date was the 5th today, and I tried to cancel the payment this morning, but it had already been deducted from my account. I don't have Office [redacted] on my computer, and Halifax was unhelpful; they were too busy on the phone to assist the Clarity Card department. Microsoft refuses to cancel the subscription, but I don't want it on my computer. I need this subscription canceled since I can't afford it, being on an old age pension. I need confirmation that it has been canceled from September 5th, [redacted].

Good morning! I have been a customer of your bank for many years with a current account. I opened this account when there were monthly fees of £5 with specific terms and conditions, but they have since been stopped. I had a meeting scheduled with Mr. Stephen, the investment manager, on the 1st of September to discuss and receive advice on the best account to invest some money in. After our discussion, I asked him about a cash back offer on my card if I spend £[redacted] a month, and he confirmed it. I was surprised that no one from the bank had informed me or my wife about this offer. Mr. Stephen said he would follow up the next day after speaking with his manager, but I have not heard back as my phone was in for repairs. Could you please remind him to contact me at [redacted] to update me on the progress? Thank you.

I mistakenly received a payment from a friend that should have gone to their Santander account instead. I believed that account was closed due to working on a debt relief order with Step Change. I explained my situation in a letter to the bank and mentioned that I am currently homeless, receiving lifelong benefits due to severe mental health issues like depression, anxiety, and liver disease. I have emails from EMR that I need to send to the bank as they confirm the payment was made in error and my friend requires these funds. I am facing financial difficulties, and this mistake is causing my friend losses. The funds were received in account [redacted][redacted] under the name Miss Catherine Jane Goodwin. I urgently need assistance as this money does not belong to me.

From January 3, [redacted], to around January 9, [redacted], my state benefits were deposited into a Halifax account. I cannot recall the exact amount. Although I do not have the account details, the Halifax branch was located in Slough, Berkshire, where I lived in Cippingham. I lived abroad for the previous decade until August [redacted]. Upon returning to the UK, I spent months in St. George's Hospital and then two years in Ashmead Care Centre in Putney. I currently live in Balham, where I have been since October 5, [redacted]. I am a registered disabled person. What is the process for me to access and retrieve this money?