HSBC (UK) Customer Service Issues

Hi, I am currently away for business and do not have my credit card with me, so I do not have the 16-digit number available. I recently completed a balance transfer and sent back a Direct Debit mandate form a few weeks ago to confirm that I wish to pay £[redacted] per month towards my card. The payment was supposed to be processed on May 13th, but it has not been deducted from my account yet. I have attempted to reach out to your customer service center, but they informed me that my account is suspended without providing a reason. When I inquired further about this issue, the call was disconnected abruptly. I am quite worried now. I do not want to risk missing the minimum payment and affecting my credit score before I return from my business trip next week. Could you please help me resolve this matter? Kind regards, Hannah P.

I suspect fraudulent activity. I recently received an email from someone claiming to be Mrs. Andrea Bills, a Banker and programmer with HSBC bank. The email was unsolicited and raised concerns due to its unexpected nature and the nature of the content. The sender mentioned coming across my email address while at work and expressed a desire to get to know me better. They requested a reply to further discuss an important matter. The email address provided is [redacted] This seems suspicious and prompts me to seek advice on how to handle this situation. I urge caution and suggest looking into this matter further. Thank you, Harald.

We have submitted all the necessary supportive documents regarding the neglect we have experienced from HSBC. However, we continue to receive vague responses like "We are sorry you are having issues," from the complaint department and customer support. They claim to have forwarded the case to the appropriate department but have not provided any concrete updates since then. Despite our efforts, we are feeling increasingly frustrated with HSBC's lack of communication and delays in addressing the issue. The main concern revolves around the account being closed without our consent, and now HSBC is unable to provide details about the issued check. This lack of transparency is hindering us from taking appropriate actions to resolve the situation.

On the 6th of this month, I sent a letter to my branch in Ramsgate, Kent, requesting a replacement for my secure PIN code generator, which suddenly stopped working without warning. I provided enough information to verify my identity (David Amos, Belgium, Kapelle Straat, Oostende). Attempting to use live chat was unhelpful. I refuse to call as it would cost over £50. I seek: A) confirmation of receiving my letter; B) issuance of a new generator within 2 days of this email. For assistance, the sort code is [redacted], account ending in XXXXXX73. I reside in Belgium (for over 20 years) and cannot travel to the UK for this matter. Due to lack of help, I'm starting to believe these issues are related to Brexit since [redacted]. Please address this promptly. Regards, D J Amos.

I am experiencing a distressing situation with HSBC. My son gave me £[redacted] for his son, my grandson's operation that is scheduled for 21/9/19. I recently learned that my account has been closed, and I was informed that a cheque will be sent to me. Unfortunately, I do not have another account to deposit the cheque since the money isn't mine; it's solely for my grandson's life-saving surgery. The bank acknowledged the issue, lifted a bar on my account, and gave me £[redacted]; however, they couldn't provide the rest. This delay in returning the money may jeopardize my grandson's surgery appointment, possibly risking his life. I am desperate for assistance as the bank has placed me in a difficult position by keeping funds that are not mine and crucial for my grandson's well-being.

I am currently on holiday in Thailand without a phone. I have funds in my HSBC account in Eastleigh, England. Previously, I could withdraw up to 20,[redacted] baht but now I am unable to withdraw anything. Despite having around £10,[redacted] in my Advance account, it shows "insufficient funds." An online transaction appeared on my statement, but the same amount was instantly credited back. I am frustrated as I cannot log in to online banking using the app provided. Temporarily blocking and unblocking my card did not resolve the issue. My last significant transaction was a £3,[redacted] transfer to City Forex. If this matter is not resolved promptly, it would be the second time this year you have failed me. I cannot visit a UK branch, and my experience with the HSBC head office was unhelpful. Please address this problem urgently or you will be of no assistance to me. Thank you.

I have been a loyal HSBC customer for over 40 years and have always received good service both in person and over the phone. During my recent visit to HSBC Lakeside to set up a standing order, I encountered a staff member with a less than welcoming attitude. Despite having successfully done this before, I was met with rudeness when I inquired about completing this task in the branch rather than online. The employee made assumptions about my capabilities, suggesting I should do it at home. I felt she was both patronizing and condescending, failing to recognize the importance of providing assistance to customers who may not have the means to do banking online. Her dismissive behavior left me so upset that I chose to leave without addressing my other concerns. Furthermore, she neglected to acknowledge another customer waiting for assistance. I believe she would benefit from additional training in customer service and understanding that not everyone may be as proficient with technology as she assumes.

Hello, good morning. In October, I registered my company, LTD, in England. I am a Polish citizen residing in Poland within the EU. I am looking to open a bank account for LTD at your bank, as well as a personal account for myself as the CEO. My business operates in the IT industry. Could you please confirm if this is feasible and provide details of the necessary documentation? Also, may I submit scanned copies for preliminary review? I ask because traveling to London involves significant costs, and I would like to ensure that all documents are accepted beforehand. Thank you.

Subject: Account Closure Request for Mr. J M Donaghie I have recently received the latest Statement of Fees for the account with Account Number [redacted]0 and Sort Code 40-46-18, which is a joint account with my ex-wife. Despite previous attempts to express my disinterest in the account, I understand it cannot be closed without my ex-wife's approval due to its joint nature. Having been separated for over 16 years and divorced for 14, my ex-wife's whereabouts are unknown to me. As I do not utilize the account and discard all related correspondence, I am reaching out to request that you refrain from sending any further paperwork concerning this account. While I acknowledge the legal constraints surrounding closure without both parties' consent, I am granting permission to cease any communication regarding this matter. I trust this information will assist you in managing the account efficiently moving forward.

Hello, my name is Jamie Jones. I have an account with HSBC, and money has been deducted from my account between [redacted] and [redacted]. I have contacted HSBC customer care via email, and they forwarded my concern to the team responsible for this issue. Despite providing a list of transactions from the company, HSBC bank has not responded to my emails regarding this matter. This situation has been impacting my mental health, and I have ended up in the hospital a few times as a result.

I requested a replacement secure key about 2 weeks ago, but it hasn't arrived yet. I received a letter with an activation code expiring on January 1, [redacted], which implies the secure key has been received, but it hasn't. Can you look into why it hasn't been sent? Customer Identification Number: [redacted] Regards, Mrs. P. Prew

I'm waiting for the second security key you sent to my home address in Thailand. The first key arrived on November 21st, and the second was dispatched on December 31st. I can't access my online banking now. Please email me an updated statement with my current cleared balance and provide a phone number where I can make transactions with a phone operator until the new key arrives. Please send this information promptly. Thank you.

My husband's HSBC account got hacked recently. We visited the New Milton branch and spoke with Anna, who was very helpful. The fraud division is looking into the issue. However, we are concerned about the overdraft fees my husband keeps incurring since we currently have no access to our funds. Is there a possibility to reverse or temporarily halt these charges while the investigation is ongoing?

Three months ago, I was awarded a PPI claim from HFC Bank, now handled by HSBC, reference CMP/[redacted]3. Mrs. E.D. at 11 Peacock TW14 8ET. Despite submitting the verify signature form promptly, there has been a delay on your end. I was informed six weeks after the award in November and have yet to receive payment. Despite following instructions by taking my ID to the branch, the PPI payments center claims they haven't received it. The phone support staff at [redacted]0 have been unhelpful, providing incorrect information. I demand my payment promptly as this delay is due to your incompetence. I have made numerous calls without any resolution or call backs, feeling frustrated and misled. Please process my payment promptly as I am tired of this poor service.

I attempted to set up online banking today and faced an issue with the "secure key" section since I don't have a smartphone. I decided to cancel and retried later, but encountered a message saying I had already registered. When I tried to re-register, I couldn't proceed and was advised to select a link to activate my device, which I couldn't find. Given the current situation, I can't visit a branch due to health concerns. I would appreciate guidance on completing the registration process.

I believe my HSBC account is at risk of being closed due to alleged fraudulent activities that I did not engage in. I was selling clothing items and shoes on a Snapchat page when two individuals accused me of scamming them. Unfortunately, my Snapchat account was locked just as I was about to deliver the items, making it impossible for me to access the necessary information to complete the transactions. I have tried to offer refunds to the customers, but the bank informed me that they need to go through a dispute process. My account has been locked for two weeks now, and I fear it may be closed, potentially leading to being placed on a Cifas fraud marker. This situation has caused me immense stress and made it difficult for me to function normally. I hope to resolve this matter promptly as I am only 17 years old and feeling overwhelmed by the circumstances. Thank you for any assistance you can provide in keeping my account active and preventing any negative impact on my record.

Good afternoon, I have filled out and returned the form four times as requested. I included a Word document clarifying that there were no invoices due to it being an online purchase reflected on my credit card statement. Unfortunately, the goods were never received, and I have been unable to reach the company via phone or email. I have already spent 15 minutes waiting to speak with the dispute department and I am unwilling to redo this process again. If the claim cannot be processed promptly, I kindly ask for customer service to contact me. It feels unreasonable to repeatedly complete and sign the paperwork after nearly two months of waiting. Thank you, David N. --- Subject: Reminder: Waiting for you to sign 1st Stage Declaration Form v2.[redacted] Please find attached the 1st Stage Declaration Form v2.[redacted] for your signature. Kindly note the specified attachments required. Click the link to review and sign the form. Upon completion, a final PDF will be emailed to all involved parties. This reminder will be resent daily until completed or until the document expires on June 22, [redacted].

Subject: Card Issues and Arrears in Credit Card Account Address: [redacted] Eilat 10 Hall Road Seapoint [redacted] Republic of South Africa HSBC UK Bank plc PO Box [redacted] Coventry CV3 2ZW UK Date: 25th March [redacted] Dear Sirs, I am writing regarding my Credit Card account with the card number 4[redacted] 9[redacted], which shows arrears of GBP1.90 in your statement dated 27th February [redacted]. Due to the expiration of my red Security Card (number 87-[redacted]-1) and my Credit Card (expired 11/19), I am unable to access my online banking. I have been informed that replacements cannot be sent to South Africa by post. As I am currently unable to return to the UK due to the lockdown in South Africa, I kindly request the following options: 1. Is it feasible to send the new security card and replacement credit card to the HSBC office in Cape Town, South Africa, for my collection? I can be reached at [redacted] or mobile [redacted]. 2. If the first option is not feasible, could you please arrange delivery via DHL or another suitable courier service to my address in South Africa, with courier charges debited to my HSBC current account or paid C.O.D by myself? Once I have the replacement cards, I will settle the arrears through online banking. Your understanding and cooperation during these challenging times are greatly appreciated. Sincerely, Charles E. Fenton

[redacted] Eilat 10 Hall Road Seapoint [redacted] Republic of South Africa HSBC UK Bank plc PO Box [redacted] Coventry CV3 2ZW UK 25th March [redacted] Dear Sirs, Regarding the Credit Card account mentioned above and the Statement dated 27th February [redacted], which I received today indicating arrears of GBP1.90. Regrettably, I am currently unable to access my online banking due to my Security Card number 87-[redacted]-1 being inactive. After contacting HSBC, I was informed they are unable to send a replacement to South Africa due to postal concerns. Additionally, I have not received my replacement Credit Card that expired 11/19. Due to the current lockdown in South Africa, I am unable to return to the UK as planned this month. I have two proposed solutions: 1. Could you send a new security card and replacement credit card to the HSBC office in Cape Town, South Africa for me to collect? My contact numbers in South Africa are [redacted] or mobile [redacted]. The address is: HSBC Bank plc Mandela Rhodes Place, cnr Wale and Burg Streets Cape Town, [redacted] 2. If delivering to Cape Town is not feasible, could you arrange for DHL or another courier to deliver to the address listed above? I am willing to cover courier charges by debiting my HSBC current account or paying C.O.D. Once I have my cards, I will promptly settle the arrears through online banking. I appreciate your assistance during these challenging times. Sincerely, Charles E. Fenton

Dear Customer Care, I recently spent an hour trying to contact you about an overdraft issue (£30) that has arisen. I noticed that email is not listed as a contact option, which would be a more convenient method for me as I am currently abroad in Cyprus and will soon be in New Zealand. Due to my location, contacting through phone or branch visits is challenging. I also noticed there is no option to pay via credit card, which would have been the simplest for me. I received the notification email about the overdraft (Account Details: [redacted][redacted]) from HSBC and acknowledge the need to cover the balance. I am uncertain about the best approach to resolve this matter given my circumstances. I hope to hear from you soon with guidance on how to proceed. Thank you, Carol