H2O Wireless Customer Service Issues

I've been on the $60 plan for hotspot access but couldn't use it the last few months due to being laid off during the pandemic. Money is tight, and without my phone service, work can't reach me. I'm not looking for a handout, just some understanding given my circumstances. I'll pay once I'm back at work. Could you please reactivate my service and keep track of the balance? I've been a customer for a long time and just need a bit of time to sort things out. Your help in this difficult time would be greatly appreciated. Thank you for listening and considering my situation.

Hello, I am Kimberlee Jefferson. I contacted your company on December 28th to request a bill payment extension. I asked for an extension of eight days but was initially granted two days. When I called back today, I requested to extend it to eight days as previously discussed with another representative. After being placed on hold, I was informed that I couldn't receive an extension due to already having one. I then asked to speak to a supervisor, but was denied without explanation, which I found confusing since calls are recorded.

Hello H20 Wireless customer service team, I'm Gerald E. I've recently set up an account with you to transfer my phone number [redacted] from Verizon. I have the temporary pin ready but I'm unable to reach a live representative to provide it. It would be greatly appreciated if you could call me soon at [redacted] to help me with the number porting process. Thank you.

We are requesting a six-month extension for our pay-as-you-go phone as we are unable to use our $57.87 balance due to Covid-19 travel restrictions. We usually use this phone when traveling, but with the current border closures, we are unable to do so. We have been trying to contact the 1-[redacted] number, but it does not connect. Please reach out to us to resolve this issue. Thank you. -Beverly & Randy D.

I feel deeply disappointed by the service provided by your company. I purchased a SIM card that was promised to work with my unlocked and universal phone. However, upon activation, it got linked to the seller's phone. After contacting around 20 customer service representatives who assured me of a refund, I was told I could get a different SIM card or a refund when I visited the store. Shockingly, Magdalene from H2O chat was disrespectful and unhelpful, accusing me of lying and refusing to escalate my concerns to a supervisor. Given my recent loss of my mother and the financial strain I am under, this situation has compounded my distress. I urgently need the $47 refund for the SIM card as I am struggling financially and this unexpected expense has made things harder. I implore someone to assist me promptly in resolving this matter.

My name is Tanya Martin, and I can be reached at [redacted]. I reside in the [redacted] area code. My phone bill is due on the 19th of each month, but this time, I couldn't pay until 2 or 3 days later. Even though I've paid my bill, I've been experiencing issues with completing calls and seeing a triangle icon in my phone's status bar. It seems like my calls are being dropped or I'm missing them. People have been unable to reach me, and this is frustrating me. I believe my service should not have been cut off so quickly, and I am not willing to wait 2 or 3 days for a new SIM card. I need a resolution or reimbursement for this inconvenience, as I may consider switching to another phone company.

My text messaging has been suspended due to the alleged abuse of the unlimited service. I disagree with the claim that I sent [redacted] texts in one day. This led to both my text and internet services being cut off. I'm a long-time h20wireless customer paying $50 monthly for unlimited talk and text. The situation with H2O seems suspicious, and I'm very frustrated and upset. I recently paid my bill on 9/03/[redacted]. When I contacted customer service, they suggested getting a new SIM card and changing my number, but I want to keep my current number. It is perplexing why only my text services are suspended while talk services are not affected. I am seeking assistance with this matter.

I keep receiving notifications about APN settings since switching to H20. Unfortunately, these messages start with PT, RESELLER, so I'm hesitant to let them alter my settings. Despite configuring my APN to the suggested H20 settings, I still experience poor signal. My phone is unlocked for all GSM carriers, and I am struggling to find a carrier that provides reliable service for our six devices. We need a carrier that offers more than one bar of signal. Your assistance is appreciated.

Hello, Vickye Stocks here. I received the sim cards two weeks after payment. Our service should last for two more weeks, and I will pay on the activation date. Please align the due date with the sim card activation date. I paid for a month of service for [redacted] and [redacted]. I should have more time as the service began after the sim cards were activated. Kindly review and extend the due date. Thanks and have a great day! 😊

I'm having trouble with my data services. I can't receive text messages or use the internet. I recently purchased a new SIM card, but the issue persists. I've been contacting customer service for three days, trying all suggested solutions to no avail. I am confident the problem is not with my phone because it works fine with a different SIM card. It seems to be an issue on the provider's end. Please assist me in resolving this matter without disconnecting the call, as I have already spent a significant amount of time trying to sort this out. Thank you.

On December 14, I noticed my Autopay did not process my payment. Due to this, my line got disconnected on the 15th, hindering my work. Despite making a manual payment of $53 and receiving confirmation, my service was not restored. An agent explained the initial payment failed, ensuring $53 refund. Following her advice, I made a $48.28 payment using my Autopay card. Now, after 5 days, I am yet to receive the $53 refund, which I am eagerly awaiting. Your prompt attention to this matter would be greatly appreciated. Thank you.

I recently received an iPhone 13 from my daughter for my 72nd birthday, but after two weeks, I've been experiencing issues with busy signals when making calls. Similarly, callers attempting to reach me are also encountering busy signals. I previously used an old SE6, which is being phased out, leading my husband to speculate that the problem may be due to transferring the old SIM card to the new phone instead of using a new one. I tried contacting H2O for over an hour but got disconnected before speaking to anyone. This situation is urgent for me as I care for my 94-year-old mother and need to address any potential emergencies promptly. Any assistance or suggestions on resolving this matter, including obtaining a new SIM card, would be greatly appreciated.

We have 2 Samsung Galaxy 8 phones that suddenly stopped sending or receiving calls last Sunday. When I try to make a call, it goes straight to voicemail. I also encountered an issue when checking the airtime balance. I spent 4 hours trying to contact H2O, but got disconnected 3 times after waiting. Could it be that since both phones were affected at the same time, the issue isn't with the phones themselves? I heard that the 3G shutdown was supposed to occur at the end of February. Any insights on the cause would be helpful.

I recently bought a CDMA phone and would like to switch carriers. The new carrier requires a password to port my number. To obtain the password, I need to verify my account by providing the last three calls made to customer service. I have been trying to speak with a customer care representative for hours without success. This back-and-forth process has been time-consuming. I need assistance in obtaining the necessary information to transfer my phone number. Here are my details: Phone number: ********, Name on Account: *******, Email on Account: *******, IMEI: *********.

Since Thursday, my phone has been unable to make or receive calls. I contacted customer service via another phone, but the issue remains unresolved. Despite being able to make two calls before the problem recurred, subsequent attempts resulted in disconnection after a 2-hour hold. Moreover, my phone currently cannot send pictures through text, displaying a "service not activated on network" message. The frustration of being disconnected after lengthy hold times and the continued unresolved issue have made the situation even more aggravating.

I am experiencing significant issues with H20. I have been a customer for about 5 years and typically had decent service. However, my previous card linked to auto-pay was compromised. I've been attempting to reach out for a week to update my payment information, but have been unsuccessful. Despite calling during business hours for extended periods and even being on hold for 2 hours, I couldn't get through to anyone. Online payment attempts were also unsuccessful, redirecting me to the same page. Eventually, I utilized Simple Pay to make the payment, received an email confirmation, but my phone service was disconnected this morning as if the bill was never settled. I am frustrated and seeking assistance to resolve this matter promptly.

For the past three weeks, my cell phone has been unable to receive or make calls. I have only been able to use a landline for calls as I do not have another cell phone available. Despite multiple attempts to contact H2O for assistance, I have been on hold for extended periods with no resolution. Even after following their instructions and receiving a new SIM card, my phone remains non-functional. Therefore, I am requesting my carrier account number and carrier account PIN or Transfer PIN from H2O. While my cell phone number is [redacted] and can only receive texts, I can be reached for calls on my landline at [redacted]. Since H2O has been unable to restore my phone service, I am left with no choice but to switch carriers after receiving the necessary information from H2O as mentioned above.

I am seeking assistance from H2O to obtain the following information: 1) The "carrier account number" they have on file for me 2) The "transfer PIN" or "carrier account PIN" associated with my account I have been experiencing difficulties reaching H2O customer service and resolving issues with my phone service. I provided my number as requested, but it was consistently read back to me incorrectly. Due to the unresolved phone service problem, I am limited to using my landline for communication, which poses challenges with services like GetHuman that require a cell phone for verification. Despite following H2O's instructions, my phone service remains inactive even after receiving a new SIM card. As a result, I am now considering switching carriers. Please assist me in obtaining my carrier account number and transfer PIN from H2O. Thank you.

I am currently in the process of transferring our service from H2O Wireless to T-Mobile. Unfortunately, we have encountered an issue where T-Mobile indicates that the numbers are blocked, while H2O Wireless insists that they have been released. These numbers were originally transferred from AT&T to H2O in October of [redacted] while we were part of a family plan with our daughter-in-law. I have spent numerous hours speaking to representatives from both companies in an attempt to resolve this situation. Given that I have had my number for 25 years and my husband's number is essential for his business, we are eager to keep our current numbers and not go through a change. Any advice or suggestions would be greatly appreciated. Thank you, Jan

I misplaced my phone along with the sim card, which I remember was from h20. I've purchased another used iPhone 6s as a replacement. I anticipate needing a new sim card from your company for my upcoming phone, set to be delivered on January 5. I just want to be prepared upon its arrival. I am currently traveling, so there is no rush. The phone number linked to the lost phone that I would like to transfer to the new sim card is [redacted]. Thank you.