The following are issues that customers reported to GetHuman about Google Pay customer service, archive #8. It includes a selection of 9 issue(s) reported August 17, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I made a reservation on Airbnb using a card saved on Google Pay. However, I had to cancel the booking and requested a chargeback. Airbnb claims they refunded the money back to Google Pay, but my credit card company has no record of receiving the chargeback. Now I am seeing a charge for the Airbnb booking. I am trying to verify if the transaction was processed through Google Pay as Airbnb mentioned they refunded it there. My credit card company is stating they did not receive the chargeback from Google Pay. I am confused about who the intermediary is handling this situation.
Reported by GetHuman8569503 on Khamis, 17 Ogos 2023 pukul 15.49
I visited my bank today in person, Harry, and confirmed that everything is fine on my end. The card is safely in my wallet, but for some reason, your system is not accepting it. I need this problem resolved promptly as I'm not getting any younger. There are other options available to me, and I'm growing weary of this issue. Please assist me today, or I will take my business elsewhere. It's important to me to find a reliable service provider who can address this matter. I had faith in Google, but it seems there may be some issues on your end. Let's work together to resolve this promptly without any further delays.
Reported by GetHuman8585690 on Sabtu, 26 Ogos 2023 pukul 20.40
I received two text messages from Klarna regarding Google Pay. The first message mentioned that a card ending in [redacted] was activated and ready to use, while the second message stated that the same card was removed from Google Pay. I reached out to Klarna, but they claim to have no information about it and advised me to contact Google Pay. I do not recognize this card, and Klarna also has no record of it. Can anyone offer any suggestions on how to resolve this issue?
Reported by GetHuman8615913 on Selasa, 12 September 2023 pukul 10.06
Hello, I recently installed the Google Pay app and I am facing an issue with the referral offer. The offer allows me to earn Rs21 when I invite a friend to install Google Pay using my referral code, and I will get Rs201. However, I am having trouble as the referral code is not editable on my friend's mobile. I kindly request for a fix to be made so that the referral code can be edited on my friend's mobile. Thank you for your assistance.
Reported by GetHuman8631795 on Sabtu, 23 September 2023 pukul 08.39
I have been facing issues with my Google Pay app for weeks now. My subscriptions are expiring, and I can't verify my identity. Every time I click on the link to fill out the form, I submit it, but I don't receive any updates. I have done this three times already without any response. This is frustrating as I am losing subscriptions I have had for years. Please resolve this issue for me. I am willing to provide any necessary identification documents to confirm my identity.
Reported by GetHuman8643889 on Ahad, 1 Oktober 2023 pukul 21.32
Hello,
I would like to inform you that despite paying the annual fee, I am unable to access Disney+ on my TV. Google Payment debited €89.90 from my Paypal account on Oct. 4, [redacted], through a direct debit. Despite the deduction, I still do not have access to Disney+. I kindly request assistance and access to Disney+ on my Samsung TV.
Looking forward to your response.
Kind regards, Walter Katzenberger
Reported by GetHuman8654939 on Isnin, 9 Oktober 2023 pukul 15.22
I'm Roger W. V., and I urgently need to receive a $[redacted] Google Play gift card today to pay my overdue AT&T Mobility cell phone bill of $[redacted].45 tomorrow. Please send the Google Play gift card to my home address at [redacted] Northwind Drive, Excelsior Springs, Missouri, [redacted]. I need it to set up my Google Pay membership on my AT&T Samsung Galaxy A12 cell phone and get a new phone number by Tuesday if possible. Thank you.
Reported by GetHuman-rogerwvi on Isnin, 23 Oktober 2023 pukul 18.42
Hello, I recently created a Gmail account, but unfortunately, I did not add any recovery options to it. My Gmail address is [redacted] The phone I used to set up this account was stolen, and now I am unable to access my Gmail fully. I have also lost the phone number associated with the account due to the theft. Kindly assist me in recovering my Gmail account. Thank you.
Reported by GetHuman-dresscaf on Rabu, 1 November 2023 pukul 13.27
My Google Pay payment profile got suspended. Google asked for pictures of my cards and my ID, which I sent. Despite this, they said they couldn't verify my information. I wish they would explain why instead of just sending a vague email. It's frustrating that they won't reinstate my payment account.
Reported by GetHuman8692295 on Jumaat, 10 November 2023 pukul 04.49