GoDaddy Customer Service Issues

**Issue with GoDaddy Charges** Hello GoDaddy, I've just returned from vacation and noticed two charges on my account that I did not authorize. On April 29th, £28.91 was deducted, and on April 23rd, £23.98 was taken out. I would like to cancel these payments and request a refund of £52.89 to be returned to my bank or card. Looking forward to your prompt assistance. Kind regards, Beverley S. (Note: Original email content is not included as it contains sensitive information)

Subject: Reimbursement Request Hello, GoDaddy, Upon returning from my holiday, I noted two recent charges made to my account for £28.91 on April 29th and £23.98 on April 23rd. I wish to discontinue this service. Kindly cancel any further charges and refund the total amount of £52.89 to the card linked to my account. I appreciate your prompt attention to this matter. Thank you, Beverley Sephton

We have our domain through GoDaddy. Recently, I was contacted by a social media advisor who provided some recommendations after reviewing our online presence. I scheduled a follow-up call for today to continue the discussion, but he suggested rescheduling when my husband, who makes final decisions, could be present. Despite explaining that my husband is seldom available due to work, the advisor seemed pushy and abrupt, implying we should revisit the topic later. I found this behavior rather rude. I was genuinely interested in their services and took time to rearrange my schedule for the call. We need time to consider options and pricing before making a decision. While we are exploring such services, our experience with GoDaddy will not influence our decision in this regard.

Hello, I am having an issue with the GoCentral feature while creating my website. I can access the main 'MySite' page, but when I try to navigate elsewhere, it gets stuck on the loading icon for over an hour without progressing. I have attempted to refresh the page, but the problem persists. It is crucial for me to resolve this promptly as I am eager to publish my website. Thank you for your prompt assistance.

Dear Sir/Madam, I am writing to address a concerning issue regarding a website that appears to be engaging in fraudulent activities. Despite placing an order for a product on the website Vapelink.co.uk and paying for it through PayPal, I never received the goods, and the company ceased all communication with me. The lack of a business address on their website and failure to respond to any attempts to contact them has raised suspicions about their legitimacy. The status of the purchased item was unexpectedly changed to pre-order without explanation, leaving me without the product or my money (£39.99). After researching online, it seems that many others have also fallen victim to this apparent scam. I urge you to investigate this matter further and take appropriate action to prevent others from being deceived by this fraudulent company operating under a .co.uk domain. I have included links to reviews of the website for your reference. Sincerely, Lucian H.

Please refer to our existing GoDaddy account for your reference with Customer number - [redacted]3. During my recent conversation with your support team, I have discussed acquiring the GoDaddy Unlimited Business Email plan with 5 new email IDs. The total amount to be paid is Rs. [redacted].31, inclusive of all taxes for a year. Kindly provide an invoice with GST specified separately for credit purposes. Once the invoice is prepared, we are ready to proceed with the payment. Furthermore, I have a couple of inquiries: 1. Is it feasible to back up our current GoDaddy email IDs to the anticipated new email IDs? If this is an option, please provide guidance on how to accomplish this. 2. After payment, based on my conversation with your support representative, I understand that I can create 5 new email IDs customized to my needs. I would like to set up the following email IDs: [redacted], [redacted], [redacted], [redacted], [redacted] Kindly confirm via email if this configuration is possible. I am eagerly awaiting your response.

Subject: Renewal Receipt for Order #[redacted] Dear GoDaddy, I want to raise a concern regarding the recent renewal of products listed in the invoice above. I did not request the renewal of any products and do not wish to proceed with the renewal. The amount of Rs. [redacted] charged for the renewal needs to be refunded as I did not provide prior permission for this transaction. I have tried to reach out through live chat support, but it seems to be inactive. I kindly request you to personally look into this matter and arrange for the refund accordingly. Your prompt attention to this issue would be greatly appreciated. Thank you. Sincerely, Hafiz Raja Asif Mehmood Advocate

On March 20th, GoDaddy charged my credit card $79.99 for a service I no longer use or requested. I contacted customer service today upon noticing another charge for the same unwanted service. Agent Erik #[redacted] explained that he could remove the initial charge but not the second due to it being over 30 days. I questioned why the service is on auto-renewal if I didn't request it. I am currently struggling to deactivate it even after turning it off for both domains. I plan to dispute the unauthorized charge with my Discover credit card. I request GoDaddy to refund the $79.99 promptly. Thank you, Olof Hermelin.

Hello, I contacted you previously about a problem that hasn't been resolved yet. A week ago, there was an attempt to charge my Visa card, but I have no record of making any purchases on your website. Today, another unauthorized charge was made. I do not have any information regarding an email, account, or domain with your company. I am willing to provide my card details to stop these unauthorized transactions and close the account associated with it. Instead of suggesting a phone call, please address this matter without additional charges. Kindly cease any further attempts to charge my card. If necessary, I will have to contact my bank to prevent any future charges from your company. Thank you for your attention to this matter.

Dear Sir/Madam, I would like to bring to your attention that I am currently residing in Vietnam, and my primary contact number is +84 [redacted]77. Due to my location, I do not possess a Canadian or US phone number to facilitate GoDaddy's callback service. You may reach me via email at [redacted] My name is Calen Cao, and my GoDaddy customer number is [redacted]5. I transferred the registrar of record for my website, beourbest.com, from Yahoo Small Business to GoDaddy in April [redacted]. Despite this transfer, Yahoo Small Business continues to charge me via HSBC bank. I have terminated the credit card linked to these charges and have been unsuccessful in my attempts to contact Yahoo Small Business to cease these unauthorized payments. HSBC bank requires proof that GoDaddy has been the registrar of record for my website since April [redacted] to halt these charges. I kindly request your assistance in providing a written statement that can serve as evidence for HSBC to stop these fraudulent charges from Yahoo Small Business. Thank you for your attention to this matter. Sincerely, Calen Cao

Hello, I am encountering an issue with verifying my SSL certificate which I purchased from GoDaddy. I successfully created the CSR and input it into my GoDaddy account under the SSL certificate section. Following this, I was informed that a verification email would be sent within 5 to 10 minutes, but what I received does not seem to be the verification email. I am unsure about the next steps and would appreciate guidance on verifying my SSL certificate. Please advise me on what I need to provide, whether it's cPanel access or access to my website. I have been stuck on this problem for the past three days. Your help in resolving this matter would be greatly appreciated. Thank you.

I have received an email regarding the renewal of my Standard UCC SSL certificate for mail.performancefriction.com, dated 04/28/[redacted]. The email mentions that I need to respond within 15 days to avoid denial of the certificate request. If I still want to proceed with the renewal, I need to reply within 48 hours to prevent any delays. The email also provides a contact number for customer support if I have any questions or encounter any issues.

I would like to inquire about the current rates for renewing my domain name for a shorter period, possibly five years, when the renewal time comes around later this year. I had previously registered it for ten years but would like to explore more cost-effective options now. Additionally, I closed my store a couple of years ago due to personal reasons and I am interested in knowing the charges in case I decide to reopen it. This is just a preliminary inquiry as I am planning to make a decision closer to the renewal date, and I need time to consider my options. Thank you, Doug Wilchowy from Aldertonbooks.com.

Dear Sir/Madam, I am writing to report an issue with my domain, fulltekfilmizle.com, which was unlawfully taken by someone who gained unauthorized access to my GoDaddy account and transferred the domain to another account. Although I have regained control of my GoDaddy account, the domain is still not in my possession. I am seeking your assistance to reclaim my domain. I am prepared to provide supporting evidence, such as invoices and credit card details, to verify my ownership of the domain. I have already reached out to the GoDaddy Turkish Customer Service, but they have been unable to address this matter adequately. I kindly request your guidance on how I can securely transmit the necessary documentation to confirm my ownership of the domain. Best regards, Fatih U.

I recently purchased two domain names from GoDaddy, bedroomplayer.com and bedroomplayer.co.uk which somehow changed to bedroomplayer.uk. Initially, I considered GoDaddy as the registrar, but it seems to be Nominet. The .co.uk domain was functional until it mysteriously got locked as I was setting up my website. I have been struggling for nearly a year to unlock it. Every attempt through their help system has been frustrating due to multiple barriers and delays. The process is convoluted and seems designed to extract more money from customers. My experience has been a waste of time and money, and the customer service has been challenging, making me consider abandoning the project. I believe a full refund would be a fair resolution considering the stress and time lost.

Subject: Refund Request and Account Cancellation Hello, I was charged $18 for a domain name renewal that I have not used in years. The payment was debited from a bank account linked to an outdated PayPal account, resulting in an overdraft fee. The Godaddy account is associated with an email address I no longer have access to. I am requesting an immediate refund and the closure of my account. I will follow up until this matter is resolved. Transaction Details: Transaction ID: 4HW81293CP277684Y Invoice ID: [redacted]_USD_1817 Note: charlieandbridget.com Old Godaddy Email: [redacted] Please refund the $18.17 to my current PayPal account: [redacted] I did not authorize this transaction and renewal. Kindly confirm the refund and account closure timeline. Thank you, Charlie B. [redacted] [redacted]

I received an email that I am unsure is valid and truly from GoDaddy. Can you verify if it is legitimate? The email states that my GoDaddy Workspace will be deactivated soon due to inaction on my part. It instructs me to click a button to keep my mailbox active. However, with the prevalence of fake emails spreading viruses, I am hesitant to trust this message. Please advise if this email is genuine. Thank you.

Hello, I recently became a member of GoDaddy and have had domains with them for some time. My focus this year is on buying and selling domains to maximize profits. Despite registering on other platforms, including GoDaddy, I have struggled to sell them due to limited exposure. In hopes of increasing visibility and selling opportunities, I decided to try SedoMLS Premium program. Unfortunately, Sedo notified me that GoDaddy is not currently part of the program. I am eagerly awaiting a response from GoDaddy regarding joining the SedoMLS program. I believe that this partnership would greatly benefit newcomers like me in the domain business industry. For further inquiries, Sedo's BizDev Team can be contacted at [redacted] Your assistance is greatly appreciated. Best Regards, Iampersona

Domain Name Isn't Functioning Properly To whom it may concern at the GoDaddy team, I am reaching out as I am facing a problem with my domain name. Approximately three years ago, I signed up for services with your company, and I have been a consistent user since. Recently, I acquired a domain name, but unfortunately, it has not been functioning for the past week. I have attempted to address this through online channels, but my efforts have been unsuccessful due to the absence of online representatives during those times. Eventually, I managed to connect the domain to my site with the help of one of your agents, but the problem persists. After a couple of days, the domain stopped working again. This ongoing issue has caused me great frustration as I have lost a significant number of visitors who have had to resort to other websites. Could you please assist me in resolving this matter promptly, as it is impacting my website's functionality and visitor experience? Thank you for your prompt attention to this matter. Sincerely, AZIZ ZAHRI URL: www.egymaroc.com

Dear GoDaddy, I recently noticed a charge on my credit card for a product called Go Central, which I did not sign up for or want. I am disappointed that this charge was made without my consent. I would like to request a refund for this unwanted product. Thank you for your attention to this matter. Sincerely, Ralph D.