Go2Bank Customer Service Issues

I am extremely frustrated with the dispute resolution regarding my account. Despite you stating nothing is wrong, I strongly disagree. My card was stolen, and I feel you are not taking appropriate action. I have been a loyal customer since [redacted] and never encountered such problems. I am dissatisfied and wish to appeal this decision. I will also contact the Better Business Bureau to report your inadequate handling of the situation. The theft amounted to $[redacted].77, and considering you are FDIC insured, this situation is unacceptable. I am displeased with the outcome and may pursue legal action if necessary. Rest assured, I will not drop this matter.

On July 11, [redacted], I attempted to activate my new Account Now card but was informed that it was sent to my old address. Despite providing Account Now with my updated information, including verification documentation, they have continuously requested the same documents. It is now October [redacted], and after sending the required documents numerous times and even obtaining verification from my local manager, I have yet to receive a replacement card. The latest issue is related to the plastic cover on my ID, which I did not add. I am frustrated by the lack of assistance in resolving this matter and simply want access to my funds.

My account is currently locked, and I have provided all the necessary documentation to verify my identity and the source of funds. Unfortunately, I am unable to access my account number since I have misplaced my card. Despite faxing all the required documents, I have not received any resolution. With a significant amount of $6,[redacted] in the account, my submitted documents are not being accepted due to the lack of access to the account number without the card. Retrieving my login username is also challenging as it requires a card number to reset the password, which I do not possess.

I recently discovered unauthorized transactions on my account and contacted your customer service. I was informed that my card would be canceled, and a new one would be sent. Unfortunately, it took three weeks to receive the replacement card. During this time, due to a delay in receiving funds, my social security disability benefits were affected, causing significant financial strain as I face eviction. Despite contacting customer service, I only received apologies and no practical solutions. I have been a loyal customer for over 15 years. I am currently seeking aid to resolve this issue and prevent further complications with my disability benefits. It's frustrating that simple communication or an email explaining the situation was not provided as promised, leading to serious consequences for me. Your immediate attention to this matter is greatly appreciated.

I am encountering difficulty accessing my AccountNow account as my username and password are not working. I have provided all the necessary verification information to AccountNow updates, including my driver's license and proof of address, but I have not been contacted as promised by 01/04/[redacted]. I urgently need assistance with this issue as there are funds in my account. Please reach out to me at [redacted] or email me at [redacted] with information regarding my account. Thank you for your help and attention to this matter.

I lost my card a year ago due to a security question misunderstanding. To verify my address, the bank requested documents I don't have as I have lived in a motel for the past decade. I submitted papers from my manager along with a receipt as evidence. Unfortunately, my $[redacted].35 remains inaccessible. This fund is crucial to me.

Dear AccountNow Representative, I discovered a concerning issue with the 'In-Network / Surcharge-free' ATM's linked to my AccountNow account, which I have held open for nearly eight years, since Summer [redacted]. Despite using ATMs labeled as 'Surcharge-free,' I was consistently charged a Surcharge fee with each withdrawal. Given that this is an evident error on AccountNow's part, I expect the company to rectify this without requiring me to manually review years of transactions. The responsibility for calculating and reimbursing the correct amount falls on a designated AccountNow team member, possibly from management. I have ceased using my AccountNow account and felt compelled to address this matter via email. The primary issue pertains to the erroneous Surcharge fees incurred at 'In-Network' ATMs like 'Allpoint' and 'Star' when withdrawing cash. I seek clarification on the process to determine the total reimbursement owed to me for the years of incorrect surcharges. If AccountNow fails to resolve this issue promptly and ethically, I will document these discrepancies officially and share them with the relevant parties for legal purposes. I prefer a straightforward monetary resolution to this matter. Best Regards, Tim L. D.O.B.: 09/16/[redacted] Account Now #: [redacted][redacted]

I submitted a dispute yesterday but cannot locate where to download the dispute form for printing and signing. Customer service instructed me to fill it out and mail it back. I have searched their websites but cannot find the form. Can they email it to me instead?

I recently moved into my ex's house due to being sick in the hospital and experiencing paralysis on my left side. I updated my address with the necessary entities and also tried to update it on my card. However, despite submitting numerous documents with my updated address, including my identification and a work ID, the card company keeps rejecting them. Since I don't receive bills at this address, I'm unable to provide one as proof of residence. I believe there should be a solution for individuals in similar situations like mine to verify their identity. The company's lack of cooperation is causing me stress as my funds are tied to the account, and they plan to close it soon, leaving me unable to access my money. I'm frustrated with their unhelpful responses and their refusal to reconsider their policies. I just want to access my funds before they close my account, and I hope they can assist me soon.

My account with Account Now online bank has been closed, and they are withholding my funds until my address and identity are confirmed. While my identity has been verified, I have been struggling to upload my address following their guidelines since December 21st, [redacted]. The documents keep getting rejected as unreadable. This situation has put a strain on me and my children, jeopardizing our living situation and even our Christmas plans.