Go2Bank Customer Service Issues

My direct deposit has not been credited to my account. It still shows as pending with the promise to be deposited by the end of 12/19/[redacted]. It's now 12/20/[redacted], and the funds haven't appeared. After nearly 2 hours on hold, a customer service representative with a thick accent informed me of a "system issue" and was unable to provide a resolution timeframe. When I requested to speak with a supervisor, she transferred me to the automated system, which promptly disconnected the call after its message. Unfortunate. The customer service experience is subpar. I am eagerly awaiting the deposit of my funds.

I am incredibly disappointed that my pending deposit has not been processed yet. Every time I called, I received conflicting information about when the deposit would be made. I was initially informed it would be in my account by 4 pm yesterday, but now it's the next day and I still haven't received it. I was unaware the system was down until around 6:30 pm yesterday. Even after speaking with several representatives, no one mentioned the system outage to me. There was no notification to members about the system issue either. Today, I was told to expect the deposit between 6:30 am and 4:30 pm, but it's late, and I haven't received it. I have a family to support, and this delay is very concerning. Despite being a long-time customer, this lack of communication and delay is frustrating. Simply being told that the IT department is working on it is not reassuring. I am considering switching banks or reporting this to the Better Business Bureau to prevent similar issues in the future.

In short, I recently got locked out of my online account due to multiple incorrect password attempts. Even after submitting my driver's license and card photos three times, they have not unlocked my account citing blurry ID photos. Now, I have resubmitted everything, and they say it will take 3 business days to review my license. Unfortunately, I can't access my funds or transfer money out as my account remains locked. I'm willing to pay for assistance as I urgently need access to my funds. I fear this issue will extend through the holidays, making the situation even more worrisome. If anyone has a solution, I am willing to pay for help.

Hello, I wrote to you yesterday seeking urgent assistance as I am facing issues with my card being restricted. In my previous email, I outlined the problem I am experiencing. I have come across several posts where individuals have had their cards canceled without authorization by the account provider, leading to a lock on their online account. My main objective now is to withdraw all my funds from this account due to a lack of trust in their handling of my hard-earned money. I have not been able to afford meals for the past two days, although I still have access to electricity. The situation is consuming my thoughts as the customer service representatives have been very intimidating. I have submitted copies of my license and the front of my card three times, with the provider claiming that my license is too blurry to unlock my online access for fund transfer. I urgently require assistance, and I am open to paying for it, as over $[redacted] of my funds are currently inaccessible. With the upcoming holidays, I risk facing severe financial difficulties without access to my money. I am in desperate need of help to unlock my account for fund transfers promptly. The provider has informed me that it will take 3 business days to review my driver's license, which I cannot afford to wait for. I am requesting the contact information for someone in the corporate office who can help. I am deeply concerned that this situation may result in me being unable to make it to work due to financial constraints. Your prompt assistance would be greatly appreciated.

I am looking to retrieve my late husband's funds from March to June, during his hospitalization until his passing. Despite reporting his card as stolen during his transfer between hospitals, the Dallas VA is refusing to refund the funds, claiming no errors were made. This is inaccurate. My husband, Jessie J., had an account under social [redacted]-21-[redacted], with an address at [redacted] Chaha Road, Apt [redacted], Garland, Texas, [redacted], and a date of birth of 08/07/[redacted]. I have submitted all requested documents, but the issue remains unresolved. If I do not receive a response promptly, my attorney will be contacted, and I am prepared to pursue legal action.

I haven't withdrawn cash in months, so I tried to change the PIN on a different debit card. After a failed first attempt, there was no acknowledgment of it failing. My third attempt I thought was the new PIN I had just created. Today, while cleaning, my greasy hands caused typing mistakes, locking my card yesterday around 3 p.m. I'm also locked out of the website due to accidental password mistakes, although I know the password. This needs fixing immediately. I hope the customer service number helps, as I may lose important things. The site needs to be more user-friendly on all devices and provide a way to speak to a person using the phone number on the card. Last year, changing the PIN on the website always resulted in an error. It took four months to bypass the site and reset the PIN over the phone. This morning, there was an error without mentioning my locked account. I need help fixing the locked card and ensuring I won't have to call back to change the PIN.

On January 10, [redacted], I contacted the number on the back of my card to report an unauthorized $30 transaction. The first representative canceled my card without my consent. When I explained I needed $[redacted] for rent, she abruptly hung up. After calling back and requesting a manager, I spent two hours being transferred only to speak with a manager on January 11, [redacted], who provided me with unsatisfactory options. She mentioned I could receive a new card in 7-10 business days or pay $25 for expedited delivery. There were no apologies for the wasted 3 hours on the phone. I was shocked by this poor customer service from an institution I have been with for over 2 years. When I asked for contact information for corporate, the manager claimed there was none. I plan to withdraw my funds once I receive my new card and terminate my account with AccountNow for good.

I've been trying for almost two months to update my address before my account now card expires on February 2, [redacted]. My paychecks are directly deposited in this account, and I live paycheck to paycheck. My taxes have been e-filed and accepted, with a refund expected to be deposited within a few days. After several attempts at faxing and mailing my ID and documents, they finally emailed to confirm the address change. However, when I tried to log in online, I couldn't access my account. Customer service informed me a new card was mailed on January 29th, cancelling my old one before its expiration. The new card won't arrive at my new address for 7 to 10 working days, leaving me with no access to funds for at least two weeks. This is a critical situation as I need funds for medication, work, and basic necessities. I'm unable to transfer my paycheck to another account, and I urgently need a solution before my funds are deposited and I run out of medication. Any suggestions would be appreciated.

I wanted to share my recent frustrating experience with getting a replacement Account Now debit card. I ordered the replacement on January 16th with a promised delivery of 7 to 10 business days. After the 10th business day passed without receiving the card, I decided to pay $25 to expedite another card, not including the $10 replacement fee, with a promised arrival in 3 business days. However, to expedite the card, I had to answer security questions - one of which I had forgotten, leading me to fax 3 forms of ID. The process of verifying my identification added another 3 business days on top of the 3 days for mailing the card. The delays and costs have caused significant inconvenience, especially as I have bills to pay like rent. After 10 years with Account Now, I am now considering switching banks due to their lack of oversight, customer service, and trustworthiness. My experience has made me question how they handle financial issues and customer complaints. It's disappointing to feel so helpless in resolving a simple replacement card problem and realizing the lack of customer control over finances and complaints due to the impersonal customer service approach. I feel compelled to share my story to inform others about the challenges I faced with Account Now.

I had to dip into my emergency fund in my checking account to pay my light bill and buy food for my children. When I tried to use my card at the grocery store, it was declined. I went to the ATM and was instructed to contact customer service. Upon calling, I found out my card had been frozen. I was informed that it would take 24 to 72 hours to unfreeze and access my funds. It has now been three days, and my electricity is at risk of being shut off. We are snowed in, and I am running out of food. I am anxious to understand why there is such a delay in releasing my money.

My card was unexpectedly deactivated, and as a single mother of three children and an ICU nurse, having my paycheck and my daughter's funds inaccessible is incredibly troubling. The customer service representative I spoke to was unhelpful and asked for sensitive documentation, causing further delays in resolving the issue. This lack of access to my hard-earned money is unacceptable, especially in the current circumstances. I have been a loyal customer for over a decade and this sudden problem is distressing and suspicious. I aim to escalate this matter and ensure other customers do not face the same situation. The difficulty in reaching a supervisor and the rudeness of the representative are adding to my frustration. With the current situation impacting my ability to provide for my family and fulfill my responsibilities, I am determined to find a resolution promptly.

Yesterday, I received a deposit of $[redacted] on my Gold Visa card, the same amount as my IRS stimulus check. However, shortly after, my account was restricted. I have not been able to reach customer service on the phone. The website is asking me to verify my information, including my social security number and account details. I am hesitant to provide this sensitive information. My official stimulus check is due to be deposited on May 6. What steps should I take now? Thank you for your assistance.

Dear Sir/Madam, I recently misplaced my card that I believe I activated around February or March [redacted]. The card was last used to receive my [redacted] tax return in the amount of $[redacted] as part of the stimulus issued due to the coronavirus pandemic. I am in urgent need of a replacement card and would appreciate guidance on the necessary steps to obtain one. I can provide my name (Carla Lee) and date of birth (05/18/68) as verification information. Your prompt assistance in this matter would be greatly appreciated. Sincerely, Carla Lee

I recently received a refund for a dispute that was resolved in my favor. However, I encountered a confusing situation where I received two letters from the bank. The first one mentioned a provisional credit issued on March 31, 20, but I never saw the credit reflected in my account. Additionally, my card was changed without my knowledge. The second letter stated that the dispute was finalized due to errors, but it has been 25 days since then, and I have not been able to get in touch with anyone at the bank. They made it seem like the refund was issued to card [redacted], but I never received it. Furthermore, they closed the account without informing me and only sent a letter on May 4th, which was mailed out much later on the 11th. This situation has left me without access to my funds, causing extreme stress and hardship, especially considering my age. I urgently need the $65.00 refund returned to my card without any further delay. The lack of communication and assistance from the bank has been unacceptable and has put me in a difficult situation that needs to be resolved promptly.

I recently won a dispute, but the process has been confusing and frustrating. They claim to have given me a provisional credit, which I was unaware of as there was no activity on my card before or after March 31,20. A letter was sent on May 4 but only reached me three days ago, stating the dispute was final and the funds would stay in my account. However, no funds were ever deposited into my account as they claimed, showing the money was added to a closed card without informing me. Despite multiple attempts including 42 calls, emails, and even faxes, I have received no answers or the promised refund on my new card. As an elderly individual relying on my pension, this situation has caused me a lot of distress. I have contacted various authorities for assistance, but the lack of resolution is unacceptable. I have experienced health issues due to the stress of this situation and still have not received any explanation or refund.

I filed a dispute with Account Now on 6/2/[redacted], and on 6/15/[redacted], I was provided with a provisional credit of $[redacted]. However, this credit was never posted to my account, and I am still waiting to receive it. Since I filed the dispute, I have experienced untruthful customer service representatives who have hung up on me and blamed the back office for the delay. Unfortunately, they are unable to transfer me to any higher authority due to their call center location. As someone with a heart condition requiring medication, I urgently need my money refunded to my account.

I have encountered an unresolved issue despite sending multiple emails. I reported my lost card to customer service, and they requested documentation twice to verify my identity, which I have submitted. However, a new card with my updated address has not been sent to me yet. I am interested in transferring my balance to a different card as my Account Now Gold Visa Card expired and was lost. I have already updated my address and phone number. I would appreciate guidance on how to obtain a new card promptly to access my significant balance. Could you please inform me if transferring my balance to my Netspend card is possible, or provide an update on when I can expect to receive the new card? It is crucial for me to receive the new card at my current address to settle my overdue bills. Thank you for your assistance.

I have been experiencing ongoing issues with my account for nearly a year now. Despite repeatedly contacting the bank, they keep denying any disputes. As a 60-year-old heart patient surviving on a limited income from social security, it is frustrating to see unauthorized transactions on my statements. I have emphasized to customer service that I do not make online purchases, yet the problem persists since June or July [redacted]. The bank issued a new card, charged my account for it, and transferred fraudulent charges back onto my account. This cycle has left me feeling helpless. I have been a loyal customer for a long time and expected better customer service. It would mean a lot to me if someone could address this issue promptly. Thank you for your support.

I believe there has been an unauthorized transaction on my card. I contacted your customer service last week about it, but due to system issues, I couldn't get immediate assistance. Even though I canceled the card, the money was already taken. I've since received a new card, but my funds have not been refunded. I don't purchase makeup online, so I'm unsure how my information was compromised. This isn't the first attempt at unauthorized charges. I urgently need you to investigate and reimburse the missing funds. The previous card used was [redacted], but it's deactivated now. As a 65-year-old relying on social security, the money that was taken was intended for bill payments, resulting in a financial strain. Your prompt resolution is appreciated.

Subject: Urgent Issue with Account Now I have been trying to resolve a case of ID theft since early June and still have not received the $[redacted] that was taken. An investigator contacted the merchants for a credit, but I need further assistance from you. I am unable to reach Account Now as the phone lines are constantly busy. When trying to link my card, I am unable to enter the 3-digit code. I have also requested hard copies of my statements from 5/20 to 7/20 as I never received them. The letter I received from the investigator did not mention the ID theft, which is crucial for filing charges with the police. I am disappointed with the lack of support from Account Now and urge for a prompt resolution. Thank you, E. Caputo