Go2Bank Customer Service Issues

On Friday, October 26, [redacted], I noticed an unauthorized transaction of $[redacted] from my account, followed by another unauthorized withdrawal of $[redacted].54 on October 27, leaving my balance at zero. To make matters worse, my PIN was changed without my knowledge. The funds taken were crucial as they were meant for my son's social security, which is our main source of income each month. I have never authorized these transactions, never shared my card details, and never used my card online. This incident has put us in a difficult financial situation, impacting our ability to pay rent and other bills on time. I sincerely hope that the culprit is identified and held accountable for their actions. Thank you for your assistance. - Carolina Montano For further inquiries, please contact me at [redacted]. My account number is [redacted] and the routing number is [redacted]20.

On October 20, [redacted], I reloaded my card issued by your company at a CVS store around 6:00 pm with $[redacted]. Later that same day at 10:30 pm, when I tried to use the card, the money I reloaded was missing. I have contacted your customer service multiple times seeking answers about my missing funds. I was informed that my card was inactive due to lack of recent usage, which I was unaware of. I am frustrated with the lack of clarity on this issue from both your company and CVS. The last four digits of my card are [redacted], expiring 07/19. This money was crucial for an upcoming trip which I may miss due to delays caused by this situation. I have lodged a complaint with CVS and now seek resolution directly from your company. As a financially vulnerable individual, losing $[redacted] is significant to me. I urgently need my money refunded and if not resolved promptly, I will have to take my business elsewhere. Please contact me at your earliest convenience. Thank you.

My name is Roger Thornton. The card was wrongly reported by my ex-girlfriend, not by me, resulting in them deeming my card invalid. They stated they had to send a new one on November 12, [redacted]. Today is November 27, [redacted], and still no card has arrived. I have been continuously told that I will need to request another one. Throughout this ordeal, I have been experiencing financial hardship, impacting my family as well. Currently, my car is no longer in my possession, and my utilities are on the verge of being shut off. This situation has left my children befuddled by our financial struggles during the holiday season. AccountNow has offered to expedite a replacement card for $25 within 3 days, which I find unreasonable. Due to their error, I am being forced to spend money I do not possess. Moreover, I am now asked to provide a government ID to prove my identity, which I cannot obtain due to financial constraints. AccountNow's refusal to acknowledge their mistake is distressing. I implore you to rectify this situation promptly and take responsibility for your actions. My family and I look forward to a resolution so we can move forward. Sincerely, Roger Thornton.

I requested a new card to be sent to me urgently, but someone else signed for it. When I tried to get a replacement, I had trouble with the security questions. I spent hours on the phone explaining my situation due to a recent fire at my home, unable to provide certain documents immediately. They asked me to upload my ID and other documents, which was a task without my possessions. Despite being a customer for 15 years, I faced unhelpful and unsympathetic service. Now I have limited funds and need to wait three days for them to review the information.

I contacted customer service to report a lost card. They closed the account and sent a new one, asking how I wanted it delivered. I requested regular mail, with a 7 to 10-day delivery time. Surprisingly, I received the new card sooner. When I checked my balance, it was - $0.09, even though I had over $9 in the account. This discrepancy occurred because I was wrongly charged for the replacement card. The machine during the call indicated there would be no charge and a 7-10 day wait. Therefore, I am confused and unhappy about the unexpected fee. I would like a refund promptly. I never agreed to or authorized any deduction for a replacement card. The company assured me it was free of charge. Please reimburse the charged amount. Thank you.

I need assistance from Priceline in releasing the $[redacted].94 refund authorization back into my account. I have already been waiting for over 7 days, although I was informed it would only take 3-5 business days. I am unsure about the fax process but it seems necessary for the authorization. It is frustrating not being able to speak to a live representative while my money is in limbo. This refund issue must be resolved promptly, or I will escalate it further. I insist on having my money returned without any delays. This level of customer service is unacceptable and needs immediate attention. I am prepared to take action to protect my rights if the refund is not processed promptly.

I am facing a frustrating situation where money was deducted from my card without my authorization, resulting in me having to deactivate my card. In order to address this issue with AccountNow, I was asked to submit proof of my address and identity documents. After obtaining a new Social Security card, I faxed the required documents to the provided fax number. Unfortunately, AccountNow claimed they did not receive the fax and provided inconsistent information when I followed up. Despite my persistent efforts to upload the documents online, I encountered technical difficulties with my account number. Upon clarification from AccountNow, I managed to resolve the issue, only to face further challenges with the fax receipt lacking my account number. This situation is causing significant stress, especially since my direct deposits are affected, impacting my ability to support my children. I sincerely hope for a prompt resolution to this matter.

I called to check my balance of $[redacted].77 close to Christmas on December 21. This is not my first time using AccountNow for my Social Security, but I ran into an issue. After trying four different ATMs without success, I spent Saturday trying to contact them. Finally, I was able to speak with a representative. They explained that they needed my documents uploaded as my Social Security direct deposit came in with a name slightly different from what was on my AccountNow card, which does not include my middle name. The deposit they received had my middle name. I tried to upload the necessary documents to verify my identity, but it wouldn't go through. I am frustrated and just want my money promptly.

My friend has a prepaid account with Account Now and wants to repay me, but I don't have an Account Now account. I offered my bank details for a wire transfer, assuming it would work, but Account Now explained they are not a bank. The customer service representative was unhelpful, using inappropriate language and being difficult to understand due to connection issues. It's frustrating that Account Now is not transparent about their limitations and requires both parties to have an Account Now account for transfers. I was hoping for a simple solution to receive the payment legally, given the funds are available. It seems misleading that they advertise as a convenient banking option without offering basic transfer services.

Hello, I have been a loyal customer of AccountNow for years and rely on my prepaid account to receive my SSI payments. Recently, I found out that my account was permanently closed without any prior warning. This situation has left me in a difficult position as I have immediate bills to pay and a family to feed. I have a serious medical condition requiring me to take blood thinners daily, and I urgently need access to my funds to purchase medication. I am reaching out for assistance to have my account reopened so I can receive my direct deposits. I have experienced a similar issue before, and my account was reinstated. I hope for a swift resolution to this matter. Thank you for your help. Sincerely, Linda C.

Hello, I've been a loyal AccountNow customer with a prepaid account for years, relying on two direct deposits from SSI. Recently, when I tried to check my balance online, I was shocked to find my access restricted and learned that my account had been closed permanently. I urgently need access to my funds as I have rent, bills, and groceries to buy, not to mention a crucial need for medication due to a serious blood clotting disorder. Missing doses of my blood thinners could be life-threatening, given my medical history. I respectfully request to have my account reopened promptly to ensure I receive my vital direct deposits. This situation is urgent, and I hope for a swift resolution. Thank you for your assistance. Sincerely, Linda C. [redacted]

Please help me! I have been attempting to access funds from my Visa debit card all day, but it keeps getting declined despite showing that the money is available. I tried changing my PIN over the phone, but it didn't work, so I tried online and still couldn't do it. I discovered the issue is not related to my PIN as I can't transfer the money back to my PayPal account. I am frustrated that I can't reach customer service for assistance. I urgently need $80 in cash, but AccountNow won't even let me send the funds through MoneyGram. It feels like $[redacted] has been withheld from me, and I am left with no viable options. I just want to access my funds, but I am unable to use the card for purchases or withdrawals. I am exasperated by the lack of effective customer service and feeling deceived by this whole situation.

I identified unauthorized transactions on my account, ending in [redacted], and contacted the relevant companies regarding them. The transactions include duplicate charges from Amora Coffee totaling $[redacted].49, despite me not consuming coffee. Additionally, Google Degoo charged $[redacted].99 and Kindle Unlimited charged $11.99, neither of which are valid charges as I do not use their services. I also noticed an unfamiliar $25.00 charge on my new card, ending in [redacted]. I am unsure about this charge and would appreciate the company's contact information. I am disappointed by these unauthorized charges and the lack of concern from the bank. I expected a replacement card due to the security breach, but one wasn't sent. I am eager to resolve these issues promptly.

I recently received my first deposit, but my card had expired. I couldn't locate where to get a new card, so I mistakenly reported it lost or stolen. I didn't have the $25 fee for expedited delivery, so I was told to pay $10 and wait for two weeks for a new card. I now have the funds to cover the fee but am in urgent need of the card. I couldn't find a contact number for assistance. Can anyone help me expedite the process? I desperately need access to my funds.

My card was damaged on March 15, [redacted]. I contacted a representative on Wednesday, March 20, [redacted], who requested my State ID and address proof. I promptly provided the requested documents. However, I am now experiencing delays and confusion. I have $[redacted] on that card, and I will be paid again on March 30, [redacted]. I urgently need access to my funds. I just spoke with a lady moments ago, but unfortunately, I had difficulty understanding her, and the call ended abruptly without any resolution.

I called the customer service number on the back of my card to check my balance, but accidentally pressed the wrong option and ended up canceling my card. Despite this, the bank allowed me to withdraw money from ATMs until they realized the card was canceled. Now, they're asking for me to verify my identity, but I can't reach anyone at the bank because I don't have the necessary card details. I need them to send me a new card with my funds on it. It's frustrating not being able to resolve this issue. Signed, Gerald Chennault.

I tried to withdraw my rent money from the ATM, but I got locked out due to entering the wrong pin multiple times. I usually have my sister handle these matters, but I set up the pin myself and I'm sure it's correct. I followed the website's instructions to fax my identity verification to the bank this morning. Since I only have a few days left to pay my rent, I'm concerned about how long it will take for my identity to be verified. I urgently need access to my bank account to avoid being late on rent and risking eviction from the boarding home.

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I contacted customer service regarding suspicious charges on my account, resulting in my card being put on hold. Inquiring about accessing my funds, I was informed that once I call back the hold will be lifted. However, upon attempting to lift the hold to pay my rent, I was informed it was a one-time exception, which was not previously mentioned. Additionally, I discovered my initial dispute was not processed when attempting to cancel my card. I now face a 3-day wait for document approval and a 7-10 day wait for a new card. I am frustrated by the lack of clarity and misinformation provided, leading me to consider canceling my account due to the unnecessary hold on my funds without documented fraudulent activity. I urgently need access to my funds for essential payments.

I have been trying to verify my identity for a replacement card by submitting my ID and bill, but they keep telling me they haven't received it properly. Despite sending it repeatedly, the issue persists, leading to the possibility of being evicted as I rely on the card with all my money. My dispute for unauthorized charges was rejected even though I received the denial letter at my address. The representatives I speak to seem unaware of how to assist beyond apologizing, making the situation frustrating. I urgently need a replacement card to avoid worsening circumstances.