Gmail Customer Service Issues

I am aware of my email and password, but I am facing difficulty verifying my account since I no longer have access to the recovery phone number. Despite trying an alternative method, I keep receiving a message stating that I couldn't be verified. I would appreciate guidance on how to verify my new device. The previous recovery phone number was [redacted], and the email associated with the account is [redacted] You can reach me now at [redacted]. I am willing to verify sign-in locations and potentially provide approved device names or models. The name used on the account is fictitious and the security questions are unknown due to my neglect when setting up the account as a younger individual. Please advise on the necessary steps to prove ownership of the account, considering I have the password but lack text message access for verification purposes.

GetHuman provides a free service to assist customers in sharing useful tips and information on how to handle customer service concerns. We are not connected with Gmail in any manner. Our goal is to help customers exchange helpful insights on dealing with customer service matters.

Hello, I'm reaching out for help as I'm unable to recover my account even though I have the email and password. When I enter this information, it prompts me to verify with my phone number, which unfortunately is my old number. I'm unsure of how to regain access to my account, so any assistance would be greatly appreciated. My email is [redacted], and my phone number is +33 6 [redacted]3, now associated with a different address. I'm not sure how you can reach me considering I don't have another address. Please feel free to call me, and I can provide my identification if necessary. Thank you for your help. Sincerely, Clovis.

I heavily rely on Google Search and Gmail for managing my family's finances, medical, and educational matters, using it daily from 8:00 am to midnight, seven days a week. I work on a PC with a remote keyboard and do not use a smartphone or text. This morning around 10:00 am PST, my Gmail suddenly malfunctioned, not sending some emails and disappearing from my Chrome Browser desktop. An error message popped up citing a path issue with Chrome.exe. Despite trying various troubleshooting steps and ensuring no security threats, my Gmail remains inaccessible. I seek assistance in restoring my Gmail promptly, ensuring all my emails are recovered. Since I cannot access my Gmail, please contact me via my cell phone at [redacted]. Thank you for your attention to this matter. - Geneva Thompson

Hello Google Support Team, I need assistance removing recovery emails from my account, [redacted], as I am unable to recover my account due to the 2nd verification step. I have successfully completed the 1st verification step, which is the mobile number verification (+[redacted]9). However, I am unable to complete the second verification as I do not have access to the recovery emails needed. I am from Sri Lanka and really need help as I have been waiting for a long time. I will provide links and screenshots for your reference. Please provide a helpful solution as I am feeling sad about this situation. Thank you.

I want to highlight that I have used up all my money on lawyers and dealing with credit theft. Due to this ongoing hack, I am unable to maintain an active online bank account. My account has been compromised, leading to significant distress. I am unable to afford any fees to regain access to my account, as this situation has consumed me for the past two years, leaving me completely broke. I have experienced identity theft, as confirmed by the NYS Department of Labor and Vermont CVPH Hospital. Despite taking measures such as filing reports with the government and seeking assistance from ID.me, the breaches into my accounts persist. I have been bombarded with spam calls and texts to the point where I had to change my phone number. The situation has affected my credit cards, debit account, and various other accounts, leading to financial loss and emotional strain. I am struggling to cope with this ongoing issue and urgently need to regain control of my compromised information.

Subject: Urgent Account Security Issue Hello Consultant, I am writing to bring to your attention a serious security breach involving an impostor who illicitly accessed my financial accounts. It appears that this imposter set up a fake Gmail account under my name and requested the withdrawal of funds from my investments. They were able to withdraw some money due to this fraudulent activity. The fake Gmail account in question is [redacted], which I can confirm I did not create. I urge you to take immediate action to freeze or close this fraudulent account. For your reference, a Senior Investigator named Nino Griebelaar, CFE (Certified Fraud Examiner/Certified Fraud Investigator) is currently handling this case. You can reach them at the provided contact details below: Senior Forensic Consultant Specialist: Nino Griebelaar TT. +27 (0) 21 [redacted]2 | C. +27 (0) 67 [redacted] Location: 4th floor, F block, Mutualpark, Jan Smuts Drive, Pinelands, South Africa Email: [redacted] Your prompt attention to this matter would be greatly appreciated. Thank you, Chris

Hello, I'm encountering an issue with my Gmail and Google Voice accounts. For Gmail, I have two-factor authentication enabled, but the verification code is being sent to my Google Voice number, which I cannot access. As a result, I'm unable to log in. Additionally, when trying to access my Google Voice account, the verification code is being sent to my Gmail address, which I also cannot access due to the previous login issue. Both accounts belong to the same Google account, complicating the situation. I'm seeking guidance on how to proceed with resolving this matter. Thank you.

I am experiencing difficulty logging into my email account, [redacted] Despite having my password written down and recently changed, the system refuses to accept it. Additionally, the account recovery process prompts me for a phone number ending in 95, which I have never had. It appears that my account has been compromised, with both the password and recovery phone number altered by an unauthorized individual. Unfortunately, the system seems to be trapping me in an endless cycle without access to my account. Regrettably, there is no Customer Service number available for assistance, leaving me feeling isolated within the system's limitations. If there is someone who can assist, please reach out to me at [redacted] I urgently require assistance to regain control of my account, which has been wrongfully accessed by a third party. Your prompt attention to this matter would be greatly appreciated.

I am trying to access an old Gmail account that I haven't logged into in approximately 6 years. Despite knowing the password, I'm prompted to verify my identity with a phone number that is no longer valid. None of the devices or networks associated with the account exist anymore. I have a recovery email linked to the account, but I am unable to recover it using that email address. I believe that using the password and recovery email should allow me to regain access, but I'm not having any luck with that approach.

I have a Gmail account that I used while in the US. Now that I have moved to Canada, I am unable to access it because it is locked and requires 2-step verification with a phone number I no longer have access to as it was a US number that I disconnected. There is a recovery email linked to my parents, and they have tried to help me access the account, but they are also asked to use 2-step verification. We have tried all possible solutions and are now seeking assistance to regain access to the account.

Hello! I appreciate any assistance you can provide. Recently, I have encountered an issue where I am unable to view messages in my Gmail account. Although I can see the subject line, once I click on it to read the message, the content does not display. Here are some details that might assist in resolving this problem: This morning, I downloaded 7zip to extract .rar files. I downloaded various animation rigs from reputable websites today, including one sent via "shared with me" in Google Drive. The problem arose after these downloads; everything was functioning correctly yesterday. I attempted to access my Gmail on another computer using a personal profile, and it worked fine. When using "incognito" mode on the problematic computer, I could read emails. Additionally, I had no trouble viewing emails using my work profile. Even after uninstalling 7zip, the issue persisted. I suspect that a setting in my personal profile may have changed, but I am unable to pinpoint the exact modification. Could you please investigate this matter for me?

I am trying to access my email account that has a two-step verification process. I am familiar with all the security questions, but the system keeps sending a code to an old phone number that I no longer use. I need an alternative method to verify my identity and regain access to my email. Unfortunately, I didn't set up any other recovery options like using a different device. The email address in question is [redacted] You can contact me at [redacted] or even better, you can call me at [redacted] for a quicker resolution. The old phone number linked to the email is [redacted]. Your assistance is greatly appreciated. Thank you. - Steve S.

I urgently need assistance accessing my Gmail inbox under the email address [redacted] I am willing to provide any necessary information for password retrieval. Please avoid sending website links for password recovery, as I have already tried this method without success. Kindly locate my password and email it to me or call my cellphone at [redacted]. Alternatively, you can send the password to [redacted], where I will be monitoring for your response. I am currently by my cellphone and will be available all day for your call with the password. Thank you for your help, and I apologize for the inconvenience.

My Gmail account, [redacted], was compromised 59 days ago at 5:25 AM. I only recently discovered the breach as I hadn't checked my email in a while. I urgently need to regain access to my account as I must transfer my Minecraft account to a Windows account, which requires access to my iiflowerr account for verification. I remember my last password and other possible past passwords. The recovery email associated with the account has been changed. It is frustrating not being able to access my account. I believe I know the old recovery email I used, which is [redacted], but I cannot access it either. Both accounts are essential for me, and I can provide further proof of their ownership from my computer.

I have been locked out of my email since 2/26 because I forgot my password and unintentionally used all caps when resetting it. Despite waiting 48 hours to reset it, I still couldn't log in. The 2-step verification process is now blocking me, and I can't access my Gmail. Trying the recovery account failed as it claims I am already logged in. I'm stuck without access to my email or the backup codes. My name is Brandon Navarro, and the email in question is [redacted] I need access due to pending bills and important accounts linked to it. Please reach out to me via my alternate email for further assistance. Thank you for your help.

Hello, I am attempting to recover my old Gmail account, [redacted], which is linked to a web game account I wish to access. I have tried various passwords without success and now am attempting to recover it through the associated recovery email. The recovery email is similar to rt••••@ne•••••.com, possibly [redacted], which my grandparents do not recognize. I want to regain access to this email to retrieve my old web game account and update the recovery email to a current one. The Gmail was also linked to a YouTube channel named watertrex2, where I have a video uploaded to verify my ownership. I do not have access to the phone number associated with this account from when it was created.

I tried the Workspace trial but found it too complicated and expensive, so I let it expire. Now, I'm having trouble setting up my Google account with one password. One of my email accounts is locked, and I can't regain access to it, despite numerous attempts. I don't need a single login for all my Gmail accounts anymore.

Hello, I am having trouble verifying my identity for my Gmail address. I have a new phone number, and neither of the two old numbers saved for the 2-step verification is current anymore. They simply no longer exist. I know my email address and password, but I'm unable to proceed due to the lack of access to the old phone numbers for verification. I no longer have the backup code either, and I don't have any other options. The Gmail address in question was previously used on my phone, which has been factory reset three times. I cannot recover my account as it cannot be identified. I kindly ask for assistance as this Gmail address is crucial to me. The email address in question is: [redacted] Best regards, Patrick O.

I have been unable to access my Gmail account recently. Name: Akash Ulhas Dalbhanjan Gmail: [redacted] My Gmail account is [redacted] A few months ago, I activated two-step verification and provided my mobile number +91 [redacted] and my recovery Gmail ID, which is the same as my own Gmail ID. I removed this recovery Gmail ID from my Motorola G5S Plus phone and now when I try to log in, the mobile OTP is sent to my phone but the recovery OTP is being sent to the same Gmail ID that I can't access. I am seeking assistance to recover my Gmail account from another email address. Your help in resolving this matter would be greatly appreciated. Thank you