General Motors Customer Service Issues

I own a [redacted] Equinox with 21,[redacted] miles on it. Recently, I had to replace all four tires as two were bald and the other two were close to bald. The total cost of replacing them at a Chevy dealership was over $[redacted], only to discover that there is no warranty coverage for tire wear. My husband and I are frequent Chevrolet customers who have purchased multiple new vehicles, including two Equinox vehicles and a Chevy truck in the last five years. This is the first time we have encountered tire issues with our Chevy vehicles.

I noticed a noise coming from the engine of my [redacted] Corvette three months ago and reported the issue to Wilsonville Chevrolet in Oregon. They couldn't pinpoint the cause initially and advised me to bring it back if it became more noticeable. Today, on 9/13, a technician rode in the car to hear the noise and identified it as an internal belt slipping. Despite having purchased a GM extended warranty, which the dealership claims expired three weeks ago, they are unable to enter the repairs under the warranty due to a system limitation. I believe the condition was reported while the warranty was active and I expect the repairs to be fully covered. I've been a loyal Corvette customer, owning three new ones including this, my 6th Corvette. I was considering ordering a [redacted] model but now have concerns. Please reach out if you can assist. -John M. (Location and contact information redacted)

I recently bought a new [redacted] Chevy Cruze, and right from the start, the air conditioning didn't work properly, blowing warm air. I've taken it to the dealership 7 times, and each time they just added Freon, but the issue persisted. Finally, they found the actual problem but now they want me to pay for the repair. This was a problem since day one and should be covered under warranty. I've been a Chevy owner since the 1970s and never experienced such an issue. If the service department had done their job correctly, this could have been resolved much sooner.

Due to the ongoing strike, my local dealer is unable to obtain the turbo to repair my [redacted] Cruze. The car has been at the dealership since September 24. I was informed that it needed to be checked and verified that the car had not been tampered with. On September 27, the inspection was completed and confirmed. I was provided a rental car, but I have had to pay costs above the $30 daily limit. This arrangement lasted for 5 days. Since October 2, I have been relying on hitching rides and borrowing cars as I cannot afford the total cost of renting a car. Fortunately, repairs are covered under my extended coverage insurance. I understand the strike situation but feel I should not be left stranded by the dealer from whom I bought my car, especially with numerous unused cars on their lot. The service advisor stated it was not his fault, which I agree with. The strike's duration is uncertain. GM needs to support its customers better. I reside in El Centro, CA, in Imperial County, where public transportation options are limited. The service advisor mentioned that if GM approves and emails the dealer, they could arrange something for me. Thank you for allowing me to share my frustrations. I hope for a resolution soon.

My [redacted] Saturn Ion with VIN number 1G8AF52F64Z172921 (model ZAF69-[redacted] Ion 1 Base Sedan) was recalled. The car belonged to my father, Vincent Capitano, who transferred ownership to me, David Capitanto. Unfortunately, the vehicle was totaled due to someone else's fault. I obtained the Vehicle Summary from a General Motors dealer, but my insurance company requires the estimated cost of the recall to determine fair market value. I kindly request that General Motors provide either the cost information or a letter outlining the potential expenses related to the recall. This is time-sensitive as I need to finalize this matter in order to purchase a new car. Your assistance in providing this information would be greatly appreciated. Please contact me on Monday, October 7th at [redacted] or email me at the address provided. Thank you for your prompt attention to this matter. Sincerely, David Capitanto

On June 10, [redacted], I had warranty work completed on my [redacted] Chevy Cruze, which required me to use a rental car from Hertz covered by the warranty. I used the rental until June 19 and was assured it was included in the warranty. However, two months later, I noticed a charge of $[redacted].24 on my Capital One credit card. Despite attempts to have it removed, it was unsuccessful. The issue arises from Martin Cadillac going out of business and possibly transferring to another party. It seems likely that Hertz Rent a Car was unable to collect payment and resorted to charging my credit card. As a loyal GM customer for over 20 years, I hope GM can address and resolve this matter as I should not be required to cover the $[redacted] charge.

I own a [redacted] GMC Yukon, my second brand-new GMC vehicle. I'm frustrated because the GPS antenna has stopped working, and GM customer service informed me that I need to cover the repair costs. Based on reviews, this appears to be a common issue with these antennas. It's disappointing that despite my loyalty and investment in GMC vehicles, there seems to be a lack of quality. Best regards, Miguel S.

I own a [redacted] GMC [redacted] non-HD crew cab long box. Unfortunately, the transfer case chain broke through the case, and the 4L80e transmission also failed. The transfer case is in bad shape as the chain broke through the back half. I am facing a difficult time as my mother passed away, and my father suffered a stroke. I am currently unable to work due to these issues with my truck. Previously, I worked as a mechanic at Sax Motor Co. in Dickinson, North Dakota for 11 years. I am now asking for assistance to get my GM truck back on the road so I can resume work and have a reliable vehicle, particularly since the truck belonged to my late mother. Any help would be greatly appreciated as I am struggling financially and emotionally. Thank you for considering my request.

I was recently laid off from Motor City Stamping. I am concerned about the treatment of GM and the involvement of the Union. I believe in hard work and feel that employees should adapt to what the company decides to pay. I am confident in my welding skills and believe I could contribute positively. My fiance and I are dedicated workers seeking an opportunity to work for your company and are willing to work hard to secure a comfortable life. If employees are dissatisfied with their pay, they should be replaced by individuals who are willing to work diligently for less. Please consider us for any job openings. Thank you. Sincerely, Joseph Partlo

I am part of the vehicle management team at Eastern Va Med School overseeing a fleet of 35 vehicles. Traditionally, we've been loyal to Ford but faced challenges finding a suitable replacement for our [redacted] F250SD. Despite choosing a GM truck from RK Chevrolet in Va Beach, VA, we're encountering delays with the delivery, currently held up at the rail yard in Petersburg, VA. With a purchase order issued and the payment ready, the vehicle with VIN 2GC2KREGXK[redacted], a 2[redacted]HD, is yet to arrive, prompting a possible return to exploring Ford options. I'm hopeful that GM can facilitate the swift transportation of the truck to us at EVMS before we consider switching back to Ford. Best regards, R Dreblow EVMS Vehicle Management

I have created an innovative electricity generator, which is currently being developed in your country. After further research, I realized that my invention could be adapted for electric cars, allowing them to become self-sustaining by charging their own batteries for extended periods. I am requesting your company to review the blueprint for potential development and commercialization. Just as my engineers have confirmed the authenticity of the power generator innovation, I trust that you will assess the electric car concept positively. Thank you for your consideration. Isaac A. Berekum, Ghana

In February [redacted], we purchased a new [redacted] Yukon in Norman, Oklahoma. Both my wife and I, being over 65 years old, are the only ones who drive it. Upon returning from a trip to Virginia on October 22, the next morning, I drove approximately 5 miles to the bank. Unfortunately, on the way back, the car wouldn't change gears. We have previously owned other GM/Chevy vehicles, including a [redacted] Yukon purchased in [redacted]. Although I am aware that the powertrain warranty covers up to 60,[redacted] miles, we chose to invest in an extended warranty this time, which is valid for 84 months or 85,[redacted] miles. The breakdown occurred at 91,[redacted] miles, which is quite surprising for a two-year-old vehicle to experience transmission issues. We find it unacceptable as loyal customers to have been sold a vehicle with subpar parts. The Chevy dealership has assured me that they will replace the transmission with a new one that comes with a [redacted],[redacted]-mile warranty. I have always endorsed the brand to my family and friends, but if this is the new standard, you may lose my loyalty.

Dear GM Representatives, I am writing to bring to your attention the issues I have faced with the GM dealer I purchased my new GMC Yukon Denali from in August [redacted]. After only two months of use, I noticed various paint defects, overpainting in certain areas, and misalignment in the body panels. Despite reporting these concerns promptly, the dealer's responses were slow and unhelpful, leading me to believe there was a lack of resolution. After nine months, the dealer acknowledged the defects but offered compensation that fell short of my expectations for a vehicle in the price range of 22,[redacted].[redacted] Omani Riyal. I requested a refund but was unsuccessful. I am now reaching out to GM directly to address my concerns and inquire if such practices align with GM's policies. I hope for prompt and appropriate action regarding this matter. Yours sincerely, Salim Al-K. Vehicle Plate Number: [redacted]/W Chassis Number: 1GKS27KC5HR519415

Hello, I wanted to share that my wife and I recently bought an XT6 Spot Platinum from Morries in Minneapolis, MN. I was surprised to learn that there weren't any Veterans discounts available for this vehicle. Having served 6 campaigns in Vietnam from [redacted] to [redacted], I was hopeful there might be some support for us Veterans from General Motors. - Ray J. Locher Jr Address: [redacted] E Deblene Ln, Eau Claire, WI [redacted] Email: [redacted] Thank you for considering and assisting us, General Motors.

I recently visited Barker Chevy in Lexington, Illinois with some car issues. As a 65-year-old person with disabilities, I couldn't maintain my truck anymore. I ended up buying a [redacted] Equinox from them, which had [redacted],[redacted] miles on it. Even though I only drive short distances, the engine failed after just [redacted] miles. I understand it was sold "as is," but I feel it's unfair to pay so much and have such a short-lived engine. I don't have the funds to replace it. Can anyone provide any assistance or advice in this situation? Thank you.

I recently purchased a new Silverado from Prince Chevrolet in Albany and had planned to have leather installed later. However, I decided against it and informed the sales rep, David, who initially agreed to refund the $1,[redacted]. Unfortunately, he later claimed the leather had been ordered, which was not true. After speaking with the manager, Chris, they acknowledged the mistake but now insist I'll only get refunded when someone else wants the same leather. It's been over 4 months, and I'm still struggling to get my money back despite numerous calls. I find it frustrating that the dealership is not taking responsibility for resolving this issue promptly. I hope to get this matter resolved soon as I am becoming increasingly frustrated with the lack of progress. - Josh

I have always been a loyal GM supporter. Recently, my [redacted] Chevy Equinox with 80,[redacted] miles started having oil consumption problems affecting the head gasket and intake valves. The car has been at a local dealership for over 2 months. Initially, they mentioned delays due to a strike affecting parts availability, but now they claim the issues are not under warranty. I'm very frustrated as I believe these problems should be covered since they stem from excessive oil consumption, which wasn't typical. The dealership suggests I should have had more frequent oil changes. I am looking for either repairs under warranty or a refund to help with purchasing a new vehicle.

Hello, I have a question regarding my [redacted] Chevy Trailblazer. Yesterday, when attempting to replace the wheel hub bearing assembly, I realized my SUV has a one-piece cv axle connected directly to the assembly. I was unable to proceed with the replacement and tried to find the assembly as a whole at Autozone. The staff showed me the cv axle but not the wheel hub assembly. I am unsure if the design has changed to separate the pieces. Will the part I found fit my vehicle, and should I install the assembly I purchased onto it? I want to ensure compatibility and avoid re-installing the old part. Thank you in advance for your help!

Dear Sirs, I am the owner of a [redacted] Cadillac Luxury SRX. Lately, my headlights have been incredibly dim and insufficient, making night travel dangerous. Despite reaching out to the dealer about a potential recall, they claim no knowledge of it and quoted over $[redacted] for the repair, which my extended warranty does not cover. As a dedicated GM customer who has greatly enjoyed my car and even referred friends to purchase the same model, I am troubled by this sudden issue. I have never faced any problems with my vehicle before, and this headlight problem has severely impacted my ability to drive at night. I respectfully ask for assistance in resolving this matter at no expense to me, as it significantly affects my quality of life. Warm regards

I had an appointment to pick up my car on 10/25. Upon arrival, I was informed of a problem with the car requiring a vehicle programming update. I found it unprofessional that I wasn't notified beforehand, resulting in a return visit on 10/26. Shortly after getting my car back, multiple indicator lights appeared, prompting a second visit. The service manager, R., scheduled another appointment for 10/28 but didn't arrange a suitable rental. My car stayed at the dealership for two additional days for computer repairs. After expressing my frustrations, I was offered a maintenance package. Further issues with the radio arose, leading to multiple return trips and a mishap with the back-up camera cable. Despite promises of a resolution, lack of communication and inadequate accommodations left me extremely dissatisfied. My overall experience with Sharon Chevrolet's customer service has been disappointing.