Geek Squad Customer Service Issues

I am concerned about the delay in processing three of my orders for refunds. Despite me making timely payments before the deadline, the orders were not processed on time. After being in processing status for 15 hours, I received an email stating that the refund was not completed within the specified time. I am now required to select a refund method, which could take up to 14 days. I want to convey that I am perfectly capable of articulating my responses instead of having predetermined options provided for me. I expect the refund to be processed promptly since the amount was debited from my account swiftly upon placing the order. I can provide evidence of the deduction from my account to demonstrate the immediacy of the transaction. I am seeking an explanation as to why the refund or product fulfillment is not being handled expeditiously. I prefer to communicate with a person directly, as I find email or chat interactions impersonal. My phone number is linked to my account, or you can reach me at [redacted]. Kindly address this matter promptly without further delay.

I interacted with the online chat support earlier today and was assisted by agent Shweta. Unfortunately, my experience was unpleasant as she was rude, unhelpful, and eventually disconnected the chat. I attempted to contact the support team again, only to be connected with Shweta once more, who disconnected the chat a second time. This behavior is concerning, as I have previously had positive experiences with the support team. It is disappointing to encounter such unprofessionalism, and I can empathize with others who have faced similar issues with online tech support. Upon attempting to escalate the matter by calling the provided [redacted] number, I was disconnected by the representative, Rachel, when expressing my complaint. Furthermore, the alternative number provided, [redacted], appears to be out of service. Such interactions highlight the challenges of relying on online support when faced with discourteous individuals.

I am L. McKinney, with the email [redacted] and phone number [redacted]/[redacted], subscribed to TotalTech service. Recently, while troubleshooting my laptop with an agent online, I got disconnected abruptly. Surprisingly, the agent never called back. When I tried to reconnect via phone, I waited over 30 minutes without success. Later, the Geek Squad agent called after a 45-minute wait, but after 15 minutes of troubleshooting, I was put on hold and eventually disconnected after 20-30 minutes. Repeated attempts to contact them led to further long hold times, totaling over 2 hours.

I have been experiencing a send/receive error with my email since March 27, [redacted]. I am currently subscribed to Total Tech Support. My phone number, which is now [redacted] and connected to my PC, has changed. Due to the issues with my [redacted] email account in Microsoft [redacted], I am unable to send or receive emails. Can you please contact me to help resolve this problem? I have another email account with Xfinity, but it does not support Microsoft [redacted]. The technician believes it might be a portal issue.

My name is Joyce R. from Boise, Idaho. I've attempted to reach out to Geeksquad support five times by phone, only to be disconnected after waiting varying times. Today, after waiting for about 30 minutes, I opted for a callback. They called back after about 50 minutes, but I was disconnected after waiting for 10 minutes. I expect better service as I renew my coverage every July. My time is just as important as Geeksquad's. I will reconsider renewing with Geeksquad in July if this continues. On another note, my computer has been infected with a "bug" and I need it cleaned out promptly.

I am experiencing issues with my computer scan. The first technician checked my computer, while the second one installed a strong antivirus program called Revo, which caused damage to my Windows and Microsoft Office. The second technician did not finish the job and left my computer with open windows, giving the impression they were still working on it. Despite their efforts, I am left with an unresolved issue, prompting me to contact Microsoft for assistance. This experience has been disappointing, especially since I have been a loyal customer of Geek Squad for over 5 years. In these times of the coronavirus, I understand the restrictions on in-person services, but online support should still be available. I am uncertain if my drive or motherboard was damaged during the last service. I am now unable to work due to these issues. Thank you, Nilsa F.

I received an email from Geek Squad regarding my annual subscription renewal. However, after speaking with a local team member in Boston, MA, there are concerns about its authenticity. I would appreciate it if someone from Geek Squad could follow up with me to confirm. Thank you.

I have had issues with my orders arriving past the deadlines and the receiving dates being changed. I have screenshots of all my orders now to ensure I have the correct details. I would like a refund for the items I did not receive. Please contact me at [redacted] so I can provide you with the original dates of my purchases. It is important to follow policies and not mislead customers. I just want to get a refund for the items that were delayed. I can email you the pictures and dates of my orders for verification. Thank you for your assistance.

Last night everything was working fine, but this morning my main monitor displayed 'no signal' with the display port. I swapped to an HDMI cord, and it worked well, confirming the monitor was fine. I bought a new display port cable, thinking that was the issue, but unfortunately, the problem persisted. After researching on Google for solutions, I tried unplugging and restarting the PC with no success. I then completely unplugged the PC for about four minutes before rebooting everything. At first, the main screen showed the ibuypower logo, but then the Windows 10 login screen appeared on the other monitor, which is unusual. Despite trying everything and even changing the display port cable, the problem remains. Any suggestions on what I should do next would be greatly appreciated.

I am experiencing significant delays with my order. The expected arrival date keeps changing, and the days are continually being extended. I paid for my order almost three months ago, and I have not received any communication or updates from your company. I am unsure when the shipment will arrive in my country or the reason for the delay. I would appreciate it if you could provide me with a specific delivery date and an explanation for the delay. Please get back to me at your earliest convenience. Thank you.

Last night, my Sony TV had technical problems with strange electric popping sounds. Could you please address this issue and disable the twin picture feature? Additionally, I would appreciate it if you could enhance the picture quality for a clearer view. It's important for me that the sound is fixed as well. I'm hoping to have these significant issues resolved promptly.

I am currently experiencing two issues. Firstly, my computer's antivirus protection has malfunctioned. I attempted to contact Geek Squad to arrange an appointment, but the agent abruptly disconnected the call without speaking. Upon my subsequent call, there was no response. This occurred half an hour before the store's stated closing time. Secondly, the online support is even more challenging. I am unable to connect with an agent as the system repeatedly disconnects me. The provided [redacted] number led me to voicemail, with no option to connect with an operator by pressing "0." Consequently, I find myself in a precarious situation, with a potential risk of viruses on my computer. I am reliant on online resources as calling Geek Squad failed to provide assistance. I am seeking to schedule an appointment with them and address liability concerns, as I hold them accountable for any damage to my computer.

I require in-store assistance with my computer security. I initially had Webfoot installed on my PC. Upon purchasing my computer at Best Buy, I also acquired Geek Squad support. Due to the COVID-19 pandemic, I couldn't receive in-person assistance. I specifically need face-to-face help since I replaced Webfoot with Norton Lifelock for better protection against online threats. Being disabled, I do a lot of online shopping and need this security. I currently pay for Norton Lifelock and Geek Squad services for peace of mind. I want to schedule an in-store appointment with a Geek Squad technician at my local Best Buy. Please notify me of the appointment details via email or text, specifying what I should bring. I prefer not to resolve this over the phone due to difficulty in understanding.

I am experiencing difficulties with the set-up of multiple electronic items that were installed by the Best Buy Geek Squad in September of last year. The installed items include two 55" TVs from LG and Sony, indoor and outdoor Sonos speakers, soundbars, blue-ray DVD players, Harmony Elite remotes, and a wifi system. Specifically, I am facing challenges with the remotes, sound on one of the TVs, and getting sound from the Sonos speakers. I am reaching out for assistance, and would like the Geek Squad to visit my home to resolve these issues. Some of the Geek Squad members I have interacted with are Mahreen Y., Chris C., and Chris C. The installation was done in Reston, Virginia, and my contact information is as follows: Gary G. Grindler, [redacted] Dogwood Farm LN, Great Falls, VA, phone: [redacted], email: [redacted].

I purchased a KitchenAid stove model KFED500ESS03 on December 28, [redacted], and had it installed by Geek Squad the same day it was delivered. On July 11, [redacted], while using the stove, it made noise, threw sparks, and emitted smoke from the back. Upon inspection, I found that the wires were incorrectly installed, which posed a fire hazard. Despite reaching out to Best Buy and Geek Squad, I felt a lack of urgency in addressing the issue. A Geek Squad employee is scheduled to visit on Wednesday between 7 am and 1 pm to assess the situation. It is concerning, especially considering the safety of my family. Hopefully, this will be resolved promptly as we have been loyal customers for years. Thank you for your attention to this matter.

I have ordered a couple of items from your website and I am still waiting for all of them to be refunded back to my account. The money hasn't been returned yet, and despite receiving a bank statement showing that the amount has been deducted, the refund is still pending. I ordered around 5 items from your site, and you have refunded them but the money hasn't come back to my account. I am concerned about the status of my refund as my bank statement indicates the deduction but the funds have not been returned. I would appreciate an update on this matter.

I had an appointment at the Best Buy in Bethel Park to repair my iPhone 11. Despite waiting a month for my appointment, the service was disappointing. The technician informed me my phone needed to be sent to Apple for repair instead of fixing it the same day. I inquired about a replacement phone but was told there wasn't one available. I wonder why I had to wait so long for a resolution that could have been addressed earlier. The experience left me frustrated with the service quality of the department. I hope this isn't reflective of all Best Buy locations.

I had a dispute with another bank, and they notified Best Buy, who closed my account back in April of [redacted] without notifying me. I have Geek Squad contracts on my appliances and TV - 5 years on the TV and 3 years on my appliances. I am concerned about the payment status of these agreements. When contacting Best Buy, I was directed to reach out to you. I believe the Geek contracts should have been paid off by now. I am 80 years old with health issues, and the lack of communication from Best Buy is troubling. Could you please assist me in checking if there are any outstanding payments on my Geek contracts? Your help is greatly appreciated. Eleanor H. [redacted] Loyola Drive, Kenner, Louisiana [redacted] [redacted] Acct ending in [redacted]

Dear Customer Service, My name is Stanley B. Hall, a retired veteran on a fixed income. I recently noticed an unauthorized charge of [redacted].99 on my credit card related to a renewal plan that I did not request from your company. I kindly request a refund to my Visa credit card for this charge. I can be reached at [redacted]. I appreciate your prompt attention to this matter due to my financial constraints as a retired disabled veteran. My Merchant ID is [redacted]70. I have attempted to contact your customer service team without success. Please address this issue urgently. Thank you for your cooperation. Sincerely, Stanley B. Hall

I am experiencing issues with the keyboard on my new HP Chromebook. Initially, some keys and the left-hand side of the keyboard would output gibberish when pressed. Now, none of the keys are working at all. I have tried all online troubleshooting steps without success. I believe this may require in-person service. When attempting to schedule an appointment online, I was directed to call instead. However, when I called, I was instructed to make the appointment online. It has been a frustrating experience. I would suggest rephrasing your approach when interacting with customers as it can set a better tone for resolving issues. I hope to see improvements in the customer service process.