Gazelle.com Customer Service Issues

I had an issue with my iPhone 13 when I sent it to Gazelle for the second time. The first time I sent it, I forgot to deactivate Find My iPhone. The second time, my communication devices were stolen and broken, so I couldn't provide necessary information. I sent Gazelle an email explaining my situation and included three notes requesting not to accept any offers other than the $[redacted] with a $25 Amazon Gift Card. I emphasized that if there were any issues, I wanted my phone back. Unfortunately, Gazelle mishandled the situation, did not return my phone, and I am now considering legal action. I am requesting to speak with a supervisor.

I recently sent my iPhone 13 to Gazelle for the second time. The first time, I forgot to turn off Find My iPhone. The second time, I sent it without being able to communicate because my devices were stolen and broken. I sent an email to Gazelle explaining my situation and added detailed notes requesting only the $[redacted] offer with a $25 Amazon gift card stated in my original quote. I made it clear that I do not consent to any other offers. Unfortunately, Gazelle did not handle my note properly and did not return my phone as requested. I am disappointed in their unprofessionalism and lack of adherence to our agreement. If the offer is not honored, I will take legal action against the company and its employees. I hope to resolve this matter promptly.

I sent my iPhone 13 to Gazelle for the second time. The first time, I forgot to deactivate Find My iPhone. The second time, I couldn't communicate due to my stolen and broken devices. I sent an email and put three notes in the box explaining my situation and that I only accept the $[redacted] offer. I specified that any other offer is not accepted. I stated that I would take legal action if they didn't adhere to the agreement. Now, if they don't honor the $[redacted] offer, I will take further steps to prove my case. Unfortunately, Gazelle hasn't returned my phone as requested. I demand either my phone back or the $[redacted].

I appreciate your service. I am requesting a higher price for my iPhone 11 Pro Max, 256GB, in excellent condition. I cherish it and have maintained it impeccably. The only reason I upgraded to the iPhone 14 Pro Max was for the improved camera to capture precious moments with my grandchild. Could you offer at least $[redacted] for my flawless iPhone 11 Pro Max? Thank you for considering my request sincerely and respectfully.

I appreciate your feedback regarding our services. Your offers for selling products are indeed attractive. I am reaching out to request a higher price for my iPhone ** Pro Max, which is in excellent condition. This device is unblocked, well taken care of, and functions perfectly. I purchased the iPhone ** Pro Max mainly for its high-quality camera to capture precious moments with my grandchild. After thoroughly inspecting my flawless iPhone ** Pro Max, could you offer me a minimum of $*** for it? Thank you for taking the time to consider my request sincerely and respectfully.

On February 10, [redacted], my phone was stolen, and it was tracked to Gazelles through Find my iPhone. Despite contacting them three times and providing all details including the IMEI number, Gazelles claims they haven't found it. The phone is secure with Face ID and a password, showing a lost message with contact information. Recently, it appeared in China on Find My iPhone, and I received an email requesting my password, which I won't provide. I'm seeking assistance to understand the situation. Thank you, Genene.