GameStop Customer Service Issues

Hi, my name is Dominic, and I'm a disabled gamer in the UK without access to GameStop in the USA. I am wondering if it would be possible for you to email me 3 exclusive Minty Pickaxe codes for Fortnite. It would be greatly appreciated if you could provide these codes for myself, my little sister, and brother, who are also mobile gamers. Thank you so much, GameStop fans! Dominic, Beth, Thomas.

In September, I cancelled an order with GameStop for NBA 2K20 and Pokemon Sword, requesting the entire order be cancelled, not just one game. However, only the NBA game was cancelled, not Pokemon. It's frustrating! Despite asking for the whole order to be cancelled, they only cancelled one game. GameStop needs to improve their website to make cancelling orders easier. When I check "My orders," it shows nothing found. Yet, when I enter the order number, it displays the order details. This means I can't even verify if the order was cancelled or not.

I had trouble purchasing a digital download, specifically Need for Speed Heat, online yesterday. Despite the payment being declined each time, my bank account was charged three times, with only two refunds issued. I did not receive the game code or a receipt. I am inquiring about the possibility of getting a refund for the final charge. I made the purchase on 11/24/[redacted] using a card ending in [redacted]. The transaction number provided next to each charge on my bank statement was [redacted]. I can provide a screenshot of the charges if necessary. Thank you for your assistance. - Samantha N.

I visited a GameStop on 10/24/19 to preorder Call of Duty. I paid upfront, got a receipt with a yellow sticker indicating group 4 for pickup later that night. I didn't return as the intended recipient already had the game. Recently, I tried to get a refund to buy a PlayStation prepaid card but was denied based on the yellow sticker, despite never collecting the game. Employees Ricky and John mentioned signed stickers for pickup, but mine was unsigned. I'm frustrated at not receiving my $67.49 back for an item I didn't receive. I suggested checking security cameras and inventory for proof. The lack of an extra game indicates a discrepancy. I expect proper resolution as I've been wrongly accused of receiving the product. Your prompt attention to this issue is appreciated.

I would like to report an experience I had with one of your employees. His name is Charles from the GameStop store in Covington GA on [redacted] Industrial Blvd. Yesterday, when I visited the store, Charles seemed preoccupied helping one customer while neglecting others. Despite several customers waiting, Charles finally assisted me after about 30 minutes. Unfortunately, he appeared fatigued and had difficulty understanding my request to sell my Xbox One. Charles failed to provide clear answers and lacked professionalism and knowledge during the transaction. I even had to challenge his assessment of my controller as defective when I knew it was recently purchased and in good condition. Ultimately, due to his lack of expertise, I was able to complete the transaction without addressing any issues with the actual Xbox One itself. I feel it's important to inform the corporate office about this incident. Thank you for your attention to this matter.

On October 24, [redacted], I visited a GameStop store to pre-order Call of Duty. I paid for the game and received a receipt with a yellow sticker indicating I was in group 4 for pickup that evening. However, I never returned to claim the game as the person I was gifting it to already had it. Recently, I went back to the store to request a refund and purchase a PlayStation prepaid card instead. The store refused my refund, insisting I had picked up the game because of the yellow sticker on the receipt, even though it was not signed as per their policy. I feel like I'm being unfairly treated, and I even suggested checking the security cameras and inventory to confirm my story. The district manager was supposed to contact me by November 25, but I have not received any calls. I demand a full refund for the game and the warranty purchased.

I placed an online order for a PS4 bundle and mistakenly entered the wrong shipping address. When attempting to edit my information, I accidentally initiated additional orders, which I promptly canceled due to insufficient funds. Unfortunately, I am now unable to locate the tracking number for my original purchase. I am experiencing difficulty resolving this issue with customer service as the tracking information is crucial to me at this time. I paid for the product on November 27th, with the Visa ending in [redacted]. Despite my attempts to contact customer service, I have not received the assistance I require. I would greatly appreciate help in retrieving my tracking information to ensure the correct delivery of my order.

I have been trying to reset my password on GameStop for the past 48 hours, but have not received the reset email due to a typo in my email address that GameStop mistakenly entered. Despite notifying them about the error, the customer service representative I spoke with was not helpful and even argued with me. This issue is causing a major inconvenience as I cannot access my account or redeem my points for coupons. Additionally, I had ordered 3 PS4 systems on Thanksgiving as a guest, but one of the orders was cancelled without a valid reason given. Only 2 of the orders were received, and no confirmation emails were sent except for the one from PayPal. My family and I are regular customers who spend a significant amount annually at GameStop, but if these issues are not resolved promptly, we are considering taking our business elsewhere.

Hello, I'm a loyal GameStop customer. Recently, I've been collecting Funko Pops and was excited about the Batman and Marvel mystery boxes. I bought two Marvel boxes in Connecticut since stores in Massachusetts were closed for Thanksgiving. When my parents bought one in Dartmouth, Massachusetts, I noticed it was missing the plastic wrap and they said the staff claimed they couldn't be returned. Later, I learned that all the boxes in that store were opened, searched through, and poorly resealed with tape by the employees to find the valuable items. The local manager acknowledged this practice and explained it was known as cherry-picking. I feel let down by this experience and won't be returning to the North Dartmouth store, as I believe my $20 was wasted on a pre-picked box. I hope the situation with the employees and store practices can be addressed promptly.

I received an email informing me that my order [redacted] has been cancelled. I am disappointed by this sudden cancellation, especially without a reason provided. It is frustrating given that I have sufficient credit on my GameStop card. As a result, I have decided to cut up my GameStop card, cancel all my preorders, and start purchasing my games from Target or online instead. It is important to me to be treated with better customer service, which was lacking in this situation. Receiving a cancellation notice without any prior communication or explanation is unacceptable. Moving forward, I will be exploring alternative options for my gaming purchases.

I made an online purchase but it was cancelled shortly after. I visited a store to buy the item, however, they didn't have it and directed me to another location. I secured the item there, but later discovered it was the older model, not the latest version. Upon contacting the corporate office, I was instructed to return it to the store, but they declined due to the item being opened. I'm disappointed as I missed out on the deal and lost $[redacted].99.

I received five emails from GameStop last Friday and Saturday regarding products with downloadable codes that I did not order. Unfortunately, my credit card was fraudulently used to purchase them. I received the codes via email but do not know if the intended recipients received them. There were two charges for $49.04 each and one for $32.68. Additionally, there was a $49.04 charge marked as an adjustment on my card statement. I have reported my credit card as stolen even though it has always been in my possession. I urgently request these charges to be removed from my credit card.

I recently purchased "Need for Speed Heat" from GameStop online. During checkout, I encountered an issue where the payment failed even though my credit card was charged twice. I didn't receive a confirmation code and I'm unsure if my order was successful. I need to know if the game will be delivered, as I don't want to waste time waiting for it if the transaction failed. I plan to contact my bank to resolve the double charge but would appreciate clarity on the delivery status of the game.

Hello, my name is Jalicia R. On Thanksgiving morning, I bought a white PlayStation 4 1TB online for $[redacted].99. I received a confirmation email, but later at Walmart, my account was overdrawn with three charges for the same item. I've been calling every day, waiting for too long to speak to representatives. Only managed to talk to two so far. Today, during my call, I was put on hold, but the line went silent. This situation has been a nightmare, affecting my holiday and essential bills. I need urgent assistance as this issue is jeopardizing my living situation. I've tried contacting both GameStop and my bank. Please contact me promptly via email or phone at [redacted].

My mother purchased 2 Nintendo Switch Lite units for her grandchildren as Christmas gifts. The order was processed, and the payment was deducted from her credit card. However, instead of receiving a confirmation email, we got an email stating that the order was canceled. She is considering contacting her credit card company to reverse the charge and shop at Walmart instead. I am hoping for a quick resolution to this issue. It is Cyber Monday, and the order totaled $[redacted]. The $25 coupon does not make up for the inconvenience we are facing at the moment.

I am writing to express my frustration regarding an order that has not been delivered after waiting for over two to three weeks. Unfortunately, I did not receive an order number for my purchase, even though I paid in full online. I am now concerned about whether I will receive a refund for the undelivered order or if an alternative solution will be provided. I ordered the Pokemon Sword and Shield dual pack as soon as it was available for pre-order. My membership number is [redacted][redacted].

Hello, I have been waiting for my order, the Pokemon Sword and Shield dual pack, for almost three weeks now. Unfortunately, it has not arrived in the mail yet. I paid for it in full online. I believe the best way to resolve this issue would be to receive a full refund for my order. I have been quite patient, but waiting this long without any sign of the delivery is unfair. I hope you can assist me with this matter. My payment information is linked to my account under number [redacted][redacted]. Thank you.

I received an email stating that my order for Madden NFL 20 has been shipped, but Days Gone for PlayStation 4 is missing. I noticed duplicate charges on my account - $56.70, $51.35, and $3.21. These discrepancies are unacceptable, and I demand a refund for the duplicate charge. Upon reviewing my bank statement, I am puzzled by the varying amounts charged. I need assistance in resolving this issue promptly. Sincerely, Chastity K.

I need to cancel an online order I made. Unfortunately, I am encountering issues when trying to cancel through Recent Orders or Order History. When clicking "View Details" on my confirmation email, I face an error message. The order sometimes appears in my account without a cancellation button. The phone customer service representative suggested canceling online before processing, but I have been unable to log in to my newly created account due to website problems.

I have been on hold on and off for the past 5 hours. I called to ensure I received my rewards points for my order. Unable to check out using my account, I checked out as a guest but used my account email. I was informed my order was canceled due to a hold on funds from my GameStop Powerup Rewards credit card. While on hold, I reached out to the community and was told they approved the transaction, leaving GameStop to process it. I request my order be processed at the Black Friday prices, a free renewal of my powerup rewards pro account, and the resolution of technical issues on my account to make future purchases seamless.