GameStop Customer Service Issues

I visited Gamestop on Hylan Blvd in Staten Island, New York to buy a game for my daughter. Sadly, I was wrongly accused of attempting to scam them because my card required manual entry after declining a rewards program multiple times. The store leader, possibly named Michael, insisted it was their policy not to manually enter cards for 2 years. I mentioned my past purchases at the store using the same method without issues. Despite feeling offended, I asked for help to use NFC but was met with rudeness and disrespect. I left but returned after researching and learning how to use NFC. Unfortunately, I was denied service and mistreated by a cashier without a nametag, resulting in a hurtful and racially charged encounter. This experience left me feeling disrespected and discriminated against, which is unacceptable.

I visited the GameStop on Lincoln St in Worcester MA during my lunch break to inquire about a summer deal involving trading my PS4 1TB for a PS4 Pro. The employee informed me that the total cost for the PS4 Pro would be $[redacted] with the trade-in. Later, after getting off work, I went back to make the trade. The same employee then asked for an additional $[redacted] on top of the trade-in value. When I reminded him of our earlier conversation, he referred to a flyer disclaimer. Despite my frustration, the other employee on staff apologized for the confusion. I feel disappointed by the lack of consistent communication and would like my concerns addressed.

I visited GameStop at South Hill Mall, [redacted] S Meridian Puyallup [redacted]. The clerk, Chance (Employee ID: [redacted]), assisted me with trading in items and purchasing a gaming system. However, when reviewing my receipt the next day, I realized the trade-in credit was never applied to my purchase. Upon contacting the store and speaking to Chance, who claimed to be the manager, he was unhelpful and argued with me, insisting I was mistaken. Despite his resistance, I plan to visit the store after work today to rectify the situation. If I am unable to receive my credit refund, I am considering involving the authorities. It is concerning that Chance may be mishandling trade-ins for personal gain, and I suggest investigating his conduct further.

I was charged $75.00 twice by GameStop on June 10, [redacted], for items I did not purchase. I immediately contacted GameStop and my Debit Card Company, Direct Express, to report the fraudulent activity. Both companies assured me the issue would be handled. Unfortunately, GameStop processed the charges despite being notified. It's concerning that a company would allow fraudulent charges to go through and then proceed to take money from the victims. GameStop should have stopped the transactions as soon as they were aware of the fraud. I demand a refund and will pursue legal action if necessary. I will continue to speak out against GameStop's unacceptable practices until this matter is resolved.

I had a disappointing experience today. I arrived at the store shortly before closing time and was turned away by an employee who seemed too busy to assist me. Despite being the only customer there, he did not offer any help and mentioned that the company does not allow him to work overtime. This interaction was very off-putting and unprofessional. I believe if a business states they are open until 9 pm, they should accommodate customers until then. Due to this encounter, I am considering taking my patronage elsewhere, like Best Buy, where I also have a gamers club membership. I hope this feedback leads to better customer service in the future.

I am frustrated with GameStop. Despite my numerous emails and phone calls to various departments, I have yet to receive my $39.99 refund from an order placed on Black Friday [redacted]. The order included Call of Duty and PlayStation Plus, with the latter being the issue for the refund. I have been promised the refund on every call but have not received it. The order details are as follows: - Date: 11-23-[redacted] - Order #: [redacted][redacted] - Ordered By: Linda Ankiah - Amount: $81.60 The battle for the PS Plus refund started when the number provided for the purchase was deemed "INVALID." Despite providing a new credit card for the refund, a promised check was never received. I urge Game Stop to promptly refund the $40 to my parent's address in Covina, CA. Please prioritize resolving this matter efficiently. Thank you, Linda Ankiah

I noticed in my email and on the GameStop app that my preordered Madden 20 Legends Edition would be available for pickup at 9 PM Eastern Time. When I arrived at the store, unfortunately, it was closed. I then checked another nearby store, and it was closed as well. Typically, a release as significant as this would have a midnight release, like last year's Madden when I was newly employed. It's frustrating to eagerly anticipate Madden 20 and not find it available. Similarly, I've been searching tirelessly for Fire Emblem: Three Houses without any luck. No stores seem to have it in stock, which is disappointing. I prefer purchasing in-store over shipping to continue supporting my local stores.

Today, I visited the store in Berea, Kentucky with my grandson. We were the only customers in the store when an employee, named "C," assisted us. Despite knowing what we wanted and having our items ready at the counter within 10-15 minutes, our checkout process was prolonged to 50 minutes. "C" engaged in a lengthy personal phone call involving sensitive matters with a former employee. Despite my reminders of our time constraint, the conversation continued. This extended wait made my 9-year-old grandson anxious and uncomfortable. Additionally, we were informed that an item he selected was unavailable, with an excuse that suggested disorganization in the store. This experience was frustrating, especially for my grandson. We eventually purchased our items, minus the unavailable one, and left. The employee's behavior, from the prolonged personal call to the inappropriate discussion, was unacceptable. We will not be returning to this store.

Hello, I need help with my gift card issue. I had two gift cards with remaining balances that were not working when I tried to use them. I contacted GameStop's customer service, and the representative confirmed that the cards were valid and had funds but suggested using them to purchase the item I wanted, a $15 Xbox gift card. I placed the order around 4:30 pm, and at 5:05 pm, I received two emails stating that my GameStop order had shipped. However, the emails did not contain any code or additional information. It's now 8:34 pm, and I am unsure if I need to wait longer for the digital code to be sent via email. I am concerned about whether this is a legitimate transaction or if I am being scammed. I intend to contact customer service again, but I'm seeking advice here as well. Thank you.

Hello, I made a purchase on 6/16/[redacted] for two Borderlands figures totaling $72.98. I intended to give them as gifts and now want to inquire about their status. I discovered that the website changed, and I can't locate my order using my email and order number. I reached out via email on 8/16/[redacted] but haven't received a response. Attempts to contact their help center have resulted in long hold times with no assistance. I simply want to know if my order is still valid and when it will ship. If the new system caused my order to be canceled, I understand. In that case, could I receive a refund of $72.98? I plan to use the funds to repurchase the items from the updated website. Thank you for your help. Tristan

I attempted to purchase a game online, but the transaction kept getting declined. However, after being told the transaction was unsuccessful, the company still charged me. This caused an overdraft in my account, leaving me without money for several days. Consequently, I have to pay overdraft fees, haven't received the game, and am struggling to pay my rent on time. I demand a refund promptly. Additionally, I waited on hold for two hours last night without speaking to anyone. GameStop has been nothing but trouble. The last time I ordered from them, the game had a faulty internal battery. I believe GameStop needs to improve their services.

I contacted customer service regarding a $40 Roblox Digital Gift Card I bought yesterday. They informed me it would arrive in a couple of hours. Later that day, I received an email at 8:20 PM saying my order was cancelled, referencing [redacted][redacted]. Confused, I discovered my initial payment had been declined, but the second went through. Despite assurance from Gamestop, the purchase was cancelled. When I called the next day for an update, I was kept waiting and then informed about an address issue, resulting in the cancellation. It's frustrating that my bank statement contradicts what I was told. Dealing with the customer service delays and misinformation feels like a DMV experience. The back and forth regarding the payment status is inconvenient, especially when trying to buy a simple digital gift card.

I work at a business near GameStop in Hawaii on the Big Island Kona. Customer service is a priority for us, and we aim to ensure a pleasant shopping experience for all customers. Despite there not being a formal agreement, I politely asked GameStop employees not to park in front of our store to leave space for customers. After following up, the GameStop manager accuses me of harassment to the shopping center management, which was not the case. The issue persists with their employees continuing to park in front of our store. I attempted to speak with the manager, but faced resistance from the staff. GameStop once again accused me of harassment to the shopping center manager and has now banned me from entering the store without a valid reason. As a general manager, I find this treatment unreasonable. Despite this, I will abide by their decision and avoid entering the store in the future. I also will not allow my grandkids to make purchases there due to their unjustified ban. The behavior of the store manager is disrespectful and requires attention.

I recently bought an Xbox One game, Diablo, priced at $14.99, but it rang up at $38.99. Despite showing proof of the ticketed price, the manager and associate could only offer a $10 discount. Although I ended up spending $[redacted] during my visit, I was surprised they couldn't honor the advertised price. This experience left me frustrated, especially considering I lost my copy of Diablo when my Xbox One malfunctioned and I had to return it to the same GameStop.

My boyfriend and I attempted to buy a $50 gift card and a $10 gift card for the PS4, totaling $60. After I entered my card details, my boyfriend took a screenshot showing the transaction was declined on the GameStop website. However, when I checked my bank account, the money had been debited from GameStop, leaving me without a refund. I've contacted customer support multiple times over the past few days, waiting for hours on hold without speaking to a live representative.

On Friday, September 6, [redacted], I placed an order for my husband's birthday present. You cancelled my order without an explanation, stating my account wouldn't be charged. However, a hold was placed on my account when I made the order and hasn't been released. After waiting over an hour on hold with your customer service, I was informed I must wait. I reached out to PayPal, who indicated that action is necessary on your part since I paid directly with my PayPal account. This situation is incredibly frustrating. My husband's birthday is tomorrow, and I have no gift and no funds to purchase one. I won't accept that you are unable to assist. I plan to report this lack of action to everyone. Despite being just a regular customer to your big company, consumers like me have contributed to your success. If you wish to resolve this matter, please get in touch with me promptly. - Ashley J. Order #[redacted][redacted]

I placed an order for a gaming console on GameStop's website on Saturday, September 7. The website stated it would be shipped within 24 hours of ordering. Although I anticipated it might not be processed until Monday due to the weekend, I noticed the amount debited from my bank on Monday, assuming the delivery would be on Tuesday or at the latest, Wednesday. However, the package has still not arrived. I have tried calling the [redacted] number multiple times since Wednesday, spending a total of 3 hours on hold without speaking to anyone. I also submitted an email through the website and received no response. Contacting the local store with my order number from the confirmation yielded no results as they have no record of my order. I am eager to have my product shipped promptly as originally requested.

I upgraded to day-of-release delivery for Borderlands 3 to ensure my friend and I could play together. On release day, the UPS truck arrived at her house but didn't deliver the game. After multiple calls to UPS, I was informed it wouldn't be delivered as promised, but the next day. To my surprise, tracking revealed it was delayed until Monday, three days after the expected delivery. There were no weather issues, just a delay from the distribution facility. I contacted Gamestop for a shipping refund and to express my frustration, especially since the late shipping may have caused the problem. Unfortunately, after a lengthy hold, my call got disconnected when reaching a representative's desk.

I would like to file a complaint about the service at the Steubenville, OH [redacted] store location. I bought a game on Saturday, 9/14/19, and upon opening it at home, I found it was cracked. Upon contacting the store immediately, I was informed I had to wait until Sunday, 9/15/19, for the manager to decide, who wouldn't be in until 3 pm. When I returned on Sunday, I was told they couldn't exchange the game as there was no warranty. When my 18-year-old son purchased the game, no one offered him a warranty. He was only asked about a power-up rewards card, which he couldn't get as it's under my husband's name. I was assured that a new game wouldn't be cracked before leaving the store, but that wasn't the case. I spent $65 on the defective game and demand a replacement. The company should take responsibility for selling a faulty product. The store also needs to ask all customers about purchasing warranties and improve their customer service. I tried contacting corporate but was left on hold for an hour with no response, which is unacceptable.

Help Needed with Xbox One Refurbished Console Order I recently purchased a refurbished Xbox One from your website, but encountered issues with my payment method being declined multiple times. After speaking with a representative over the phone, the order was eventually placed for me. Unfortunately, I did not receive the expected email receipt, leaving me without an order number. Upon reviewing my bank account, I discovered that I was charged for the Xbox One four times instead of once. I contacted customer service and was given three cancellation codes ([redacted], [redacted], [redacted]) to rectify the situation, although I was still charged for four orders. I kindly request a refund for the extra purchases, as I only intended to buy one console. Additionally, I would appreciate receiving a proper receipt for my confirmed order. Thank you for your assistance.