GNC.com Customer Service Issues

During my recent visit to the GNC store in Biggs Park Mall, Lumberton, NC, I encountered a situation where the manager seemed uninterested in helping me when I inquired about a product called Aloe Cadabra. However, the new trainee, Jaye, provided me with exceptional customer service and made sure I was satisfied. The manager's dismissive attitude was apparent through his facial expressions, even though he tried to hide it. I mentioned to him that I used to work at a GNC store in Charlotte and expressed my dissatisfaction with his behavior. He eventually apologized, attempting to deflect blame by involving the trainee. This interaction took place around 11:15 a.m. Thankfully, Jaye's professionalism and dedication to customer service made up for the manager's behavior.

I am extremely frustrated after visiting my local GNC store and being misled. Initially, I was told that if I signed up, I would receive a $10 discount certificate for my next purchase. Later, the manager assured me that I would also receive a birthday discount certificate worth $10 in the mail for my birthday, which was on June 13th. Unfortunately, I never received the promised birthday discount. I believe the manager deceived me into providing my personal information, which is unfair. I would like to request a $[redacted] gift card to compensate for the misleading information and poor business practices. If my request is not fulfilled, I will escalate the issue to the state attorney general's office and the BBB. Despite my disappointment, I am a fan of your products and would like to share positive feedback. However, the actions of the store staff and manager have left me feeling deceived and dissatisfied.

I recently purchased a Bluetooth heart rate monitor, model #GB-[redacted], which requires the GNC fitness app to operate. Despite having an iPad 6, I cannot find the GNS fitness app listed for download. The Sakar fitness app is the only one resembling the functions mentioned in the manual, but it does not support the heart rate monitor. When I tried to sync my iPhone to the computer to download the correct app, I encountered a message stating that the app is only available for iOS devices. This has left me unable to proceed with using the heart rate monitor as instructed.

I purchased a 14-day cleanse and unfortunately, the capsules are expired. I admit it was my oversight as I didn't notice until the program prompted me to take the capsules after day 3. I don't have a receipt as I didn't provide my phone number during the purchase. I'm not seeking a refund but wondering if I can exchange it at the store for a box with non-expired capsules. I have everything from the box except the drinks for days 1 and 2. The capsule dates show 8/18 and 9/18, while today's date is 10/20/18. I hope to receive a prompt response. Thank you.

This afternoon, I purchased over $[redacted] worth of items at the store on 96-16 Queens Blvd. When I discovered that the store manager mistakenly provided me with four incorrect Big [redacted] sizes, I promptly returned them. The manager insisted I still had a fifth bottle, which I disputed, leading to a $59.97 refund. However, she later called me back to reverse the refund and pressured me to sign a $44.97 refund slip, claiming I still had a bottle at home. After an altercation where she confiscated my phone and blocked the store exit, my wife intervened and involved the authorities. Ultimately, the police diffused the situation and advised us to avoid the store. Despite not resolving the issue, I stand by not signing the $44.97 refund as I returned all previously purchased items. I now seek an apology from the store for the distress caused. Sincerely, K. F. N.

I had a disappointing experience at the GNC store located at [redacted] SE 82nd Ave, Portland, OR [redacted] on 11/2/18. A sign in the store window advertised a buy one, get 50% off everything sale. However, upon entering the store, I discovered that only around 20% to 25% of the items actually qualified for the promotion. When I inquired about specific products, I was informed by the sales staff that they were not included in the sale. It was clear that the advertisement was misleading, as there were numerous exceptions to the promotion that were not clearly stated. I have a photo of the ad clearly showing the fine print at the bottom, which I can provide if needed. I am disappointed with this false advertising and would like to know if GNC intends to honor their promotion as advertised.

To whom it may concern, My name is Veronica Abraham. On 11/03/18, I visited Burr's Corner in Manchester, CT. I bought a Vega Sport Performance Protein for $44.99 and a Women's Ultra Mega 50+[redacted] Capsules as the second item, which I received for 50% off, totaling $64.98. After using the Vega Sport once, I had an adverse reaction and returned it on 11/10/18. I was recommended MRE Lite, but it was out of stock, so they directed me to Buckland Mall where I was assisted by Ryan D. The MRE Lite cost $39.99, and I was told to pay an additional $8.13, which included tax. I questioned the difference, but Ryan explained that's what the transaction indicated. Upon reviewing the receipt, I noticed I was refunded $34.40 instead of $44.99. I believe the company owes me $13.13 - $8.13 + $5. I hope we can resolve this matter promptly. Thank you. V A

Dear Customer Service Manager, I am writing to express my dissatisfaction with the poor service and misrepresented product I received from Ms. Keerthanaa at GNC AEON Rawang Anggun Shopping Centre on February 28, [redacted]. I was misled regarding the promotion for Lac Taut Intensive Recovery Serum/Lac Sheep Placenta. Additionally, I was alarmed by a threatening message from the staff, which has negatively impacted my perception of your store. I hope that this is not the standard of service GNC intends to offer its loyal customers. I have been a patron since the company's inception and have never encountered such behavior previously. I am eager to address these issues with you and find a solution to prevent similar occurrences in the future. I anticipate your response to resolve this matter. Please reach out to me on my mobile at +60 12 [redacted]. Thank you. Yours sincerely, TSL Mobile: +60 12 [redacted] Email: [redacted]

Subject: Complaint Regarding Service at GNC AEON Rawang Branch To Whom It May Concern, On February 28, [redacted], I visited your GNC AEON Rawang branch and was assisted by Ms. Keerthanaa. I am disappointed by the poor service and misinformation I received that day. I was misled regarding the promotion package for Lac Taut Intensive Recovery Serum/Lac Sheep Placenta, which was not as described. Additionally, I was taken aback by a threatening message from a staff member, which has greatly impacted my view of your establishment. Having been a loyal customer since your company's inception, this experience has been disheartening. I am reaching out to express my concerns and hope for a resolution to prevent such incidents in the future. I am open to discussing this matter further with you. I eagerly await your response. Please feel free to contact me at +60 12 [redacted]. Thank you for your attention to this matter. Sincerely, TSL Mobile: +60 12 [redacted] Email: gtangsiawleng[at]yahoo.com

I recently bought a supplement at store #[redacted] on 3/19/[redacted] at 4:36 PM. Typically, when I buy items at GNC, they are sealed in a box. This time, despite purchasing a boxed product, I was informed that they now remove items from their boxes to save space. Although I needed the product immediately and there isn't another GNC nearby, I am uncomfortable buying a previously opened item. The store associate was adamant that this is their new practice and I had no choice because they can set their own store policies. I am unsure if this is a new GNC policy. If it's not standard procedure, please inform my local store as they seem to be implementing their own rules. I contacted customer service regarding my safety concerns about unsealed products on the shelves, but was told there is no specific store policy. I'm considering escalating this issue to the FDA or media to address this safety risk.

Today, I visited a store and bought a Lean Shake Burn vanilla, hoping to get a second one at 50% off as part of the promotion. Unfortunately, they only had one canister left. The staff member promised to have the second one shipped to me for free, but during checkout, he couldn't complete the process. Instead of seeking help, he simply let me leave with only one can. I was dissatisfied with his service. I called later and explained the situation to another person, who informed me that I would need to return to the store to rectify the issue. Given that I live 30 minutes away, this was inconvenient. When I inquired about ordering online for the second can, I was concerned about missing the discount. The employee assured me the promotion would continue for a while. I also asked if I could receive the discounted price if I brought in my receipt later, but he was unsure. Overall, I was disappointed with the handling of my request for the discounted second can.

I visited the JC Mall store a month ago and enrolled in their monthly ordering service. After waiting two weeks without receiving anything, I contacted customer service and was informed they had the wrong address on file. I corrected the address and placed the order again, only to wait another two weeks without any delivery. I called again, and this time I was told it had been delivered, which was not the case. They promised to reorder, but after waiting so long and them already deducting the payment, I was left frustrated. They offered no resolution, so I decided to cancel the order altogether and requested a refund. Now, I have to find a store to purchase the two bags of bulk chocolate. The order number is +1-[redacted]4. I am very disappointed after waiting a whole month without receiving anything.

Today, I bought an Oh Yeah! Cookies and Cream protein shake from one of your stores. After drinking half of it, I noticed it tasted different and my stomach felt off. Upon checking, I found out the shake was over a month expired. I understand I should have checked the expiry date prior to purchasing, but selling items that old is unacceptable. I had to make an unplanned stop to deal with the illness it caused, which disrupted my day. I hope we can resolve this issue.

I reached out to [redacted] about an issue with an eBay order ([redacted]90-[redacted][redacted]). Instead of addressing my concern, I was added to their email list without permission. I am disappointed by this approach to customer service from such a large company. In my email, I explained that I mistakenly used my regular PayPal account instead of my PayPal credit for a purchase. I requested to cancel the order to make the payment with my credit account instead. The automated response I received mentioned that the order was already being processed, leaving me with no choice but to return it upon delivery. This impersonal reply highlights a lack of proper customer service. While I acknowledge my mistake, the funds spent on this purchase were vital for a pending bill. Modern companies should have procedures in place to handle such issues effectively, which I will consider when choosing where to shop in the future. I hope for improvements in your customer service approach.

I am disappointed and frustrated by my recent experience. I attempted to take advantage of the Buy Two, Get One Free promotion that I received in a flyer from your store. The store I visited (Store [redacted]) on an Air Force Base informed me that the promotion for the specific item I wanted (Serious Mass, 12 lb bag [redacted]7) only lasted for three days, contrary to what was advertised in the flyer which indicated it runs through May 29. The sales staff were unhelpful and dismissive when I tried to clarify the promotion's duration. One sales assistant mentioned that it was a corporate decision affecting all stores, but the flyer I received did not specify any time limitations for this offer. I had to purchase the item at full price, which was disappointing since I had planned to buy two and get one free. I feel let down by the lack of clarity in the flyer and the customer service I received. I hope to receive a prompt resolution to this matter. Thank you. K. Brown

On May 11, [redacted], I visited the store at [redacted] N. State Street, Chicago, to buy TSF Krill on a "buy 2 get 1 free" deal. Only 2 were available, and the store clerk suggested I take triple-strength fish instead and return for the Krill later. He also offered me a 10% discount if I signed up for auto-delivery, which I declined. When I went back on June 3 to exchange the fish, I spoke with a manager at the store who was rude and insisted I signed up for auto delivery, which I did not. He claimed I owed $10 because I hadn't signed up, despite the previous discount. The manager refused to honor the exchange, stating they didn't have the product. The whole experience with the counter staff and manager was awful, and I expressed that I wouldn't be returning to the store.

I recently went to the GNC store in Matthews, NC to return a product. As someone in retail, I understand flexible return policies. The employee seemed hesitant, asking many questions and slowly entering my information. When he noted it was over 30 days since my purchase, he declined the return citing company policy. Disappointed, I mentioned my long-standing loyalty to GNC and left without a proper goodbye. Given the unforeseen policy, I wish to return the item and keep my GNC loyalty.

I visited your Sugarloaf Mills store with my husband to purchase Soy Isoflavones. It was disappointing as he received rude treatment from an employee named Jim. Despite his calm demeanor, Jim was dismissive and unhelpful, claiming the store didn't have the product. My husband persisted and located the item in the Women's health supplements section. As individuals with a background in customer service, we found Jim's behavior unacceptable. If not for my caregiving responsibilities, I would have addressed this issue in person. Clear communication and better customer service training are necessary at your store.

I recently visited the GNC store on Washington Pike in Bridgeville, which I consider an essential hub in the community of Pittsburgh. Although I have been a loyal GNC customer for a long time, I hadn't purchased any supplements in a while. The store, which had been privately owned, had closed temporarily for renovations and reopened under new corporate management. The staff member who assisted me that day was very attentive and friendly. However, I felt misled and pressured into making a purchase that I did not fully understand. The sales tactics used, including falsely promising free Pittsburgh Penguins tickets with a $[redacted] purchase, left me feeling disappointed. While the staff member was knowledgeable about the products, I believe the sales approach was inappropriate. I am seeking a refund for my purchase and hope that my concerns are addressed promptly. Thank you. - Daniel

For two days in a row, I drove 35.7 miles each way to visit the Commerce, GA store. Unfortunately, both times I found the doors locked with a handwritten note claiming it was closed due to a power outage. Oddly, the store had a large "WE'RE OPEN" sign on and the central light was on, unlike the neighboring businesses that were open. When I inquired with a nearby shop, they suggested this was a common occurrence and hinted at the store being busier than the others. After witnessing multiple customers facing the same issue, I am frustrated by the lack of transparency and wasted time and resources. GNC should address this situation promptly to retain loyal customers like me.