GEICO Customer Service Issues

Following an accident on October 25, [redacted], I met with the Damage Adjuster for an estimate on my vehicle. Unfortunately, I have been facing difficulties in getting it repaired promptly. Despite numerous attempts, collision shops are only available to take my vehicle in on December 3, [redacted]. This has left me without transportation. After contacting a collision center in Birmingham, Alabama, they directed me back to Geico for towing services. The process has been extremely stressful as I have received conflicting information from various Geico representatives. It is frustrating that despite notes being taken, the continuity of service is lacking. Despite being given a contact card by the Damage Adjuster, Kimberly W., her assistance was not forthcoming when I reached out for help. The lack of follow-up from Geico on their promises has added to the frustration of dealing with this situation.

I, Karen S. Henning, customer number [redacted], cancelled my policy on or before September 21, [redacted]. I spoke with Dara, who mentioned her supervisor is Travis. During our conversation, Dara informed me I would be receiving a refund check of $[redacted].48, potentially $5.00 less. However, on October 31, I received a bill for $12.39 instead of the promised refund. When I contacted the department today, they claimed the bill was sent because I did not submit a written cancellation request, despite this not being our previous discussion. I had clearly stated I had another more cost-effective policy with a different company. They then demanded $[redacted].22 for ten years, citing state regulations. This was incorrect information as confirmed by my new agent. While I understand a cancellation fee may apply, it seems unusual given my long-standing loyalty. For further assistance, please reach out to me at [redacted] or [redacted]. Thank you for addressing this issue.

One of the policyholders from your company was driving recklessly on my street, causing a chain reaction of accidents involving my car, my brother's car, and my neighbor's car. My vehicle won't start after being hit, so I'm unsure if it's totaled. I'm currently unable to work due to transportation issues, as I care for my three children and my job is a 25-30 minute drive away. I would greatly appreciate it if you could assess whether my car is repairable as I need all the help and support I can get right now. Thank you.

My [redacted] black Audi a4 was parked at my friend's property when an insured driver, Adam Nelson, in a red truck (plate#C20269N), engaged in reckless and destructive behavior. He used his vehicle as a weapon to chase his ex-girlfriend and her boyfriend, resulting in him intentionally slamming into parked vehicles, including mine. This occurred on October 13th, and although I did not witness the incident myself, a friend informed me about it. When I went to check on my vehicle, I discovered the damage caused by Adam's actions. I am now filing this claim as soon as I became aware of the situation.

To whom it may concern, I am writing to address my request to remove my daughter from our policy. After my husband contacted Geico for the removal, we were asked to provide proof of her change in residency. Despite sending a notarized letter per your request detailing her new location, the representative insisted on a utility bill as further verification. Even after submitting a paperless bill from Georgia Power clearly showing my daughter's name, address, and account number, the representative was still unsatisfied. Eventually, she had to request a paper bill to be sent for address verification. I believe the initial notarized document should have sufficed, avoiding the inconvenience of additional steps like finding a notary and unnecessary correspondence regarding waivers. Please consider streamlining your process for removing individuals from policies to improve customer experience. The excessive requests for verification and documentation seem overly stringent, leaving us questioning if all customers face the same challenges. Your customer service representatives should acknowledge customer cooperation and proceed with necessary changes promptly, allowing for smoother transactions without unnecessary delays. Thank you for your attention to this matter.

I recently obtained a quote from Geico while looking for insurance. After calling the customer service line at 1-[redacted], I spoke with a sales representative named Robert. However, as I was disappointed with his attitude, I wish to file a complaint about his behavior. During our conversation, Robert came across as pushy and disrespectful. He repeatedly tried to pressure me into making a purchase despite my intention to discuss the matter with my wife first. His lack of professionalism and courtesy left a negative impression. I believe that such conduct is unacceptable, especially in a customer service role. I am considering reaching out to Geico's corporate office to escalate my complaint further. In my opinion, sales representatives should not coerce customers into immediate decisions. While I acknowledge that Geico offers competitive rates, the treatment I received from Robert was concerning. I hope that by bringing attention to this issue, Geico can take appropriate action to improve customer interactions in the future.

I have had a difficult time dealing with the claim issues, as my claims adjuster, Dave Innes, has not handled my case well. I requested for him to be replaced as he failed to send payment to the auto body shop, leading to delays in the repair of my car. After several attempts to contact him, he only responded later. An issue also arose where he did not send payment to the body shop, causing a delay in releasing my car. Moreover, the rental car deposit I made has not been refunded as my case is still open, and approval from Dave Innes for the extension on the rental is pending. Despite being a long-time Geico customer, this experience has made me question continuing with Geico as my insurance provider. I hope for a prompt resolution to these matters.

I've encountered an issue with my claims adjuster regarding my stolen and recovered vehicle. In December, I had rental coverage and was provided a rental car to retrieve my vehicle without any problems. Additionally, in February, I was given a rental car while my vehicle was being repaired, with a reservation at Enterprise. Despite being assured by my claims agents that everything was in order, my claims adjuster Dave Innnes, who handled my original estimate, has not paid for the rental, causing me to lose my deposit. After previously complaining about his poor service, I contacted him recently only to be told that I do not have rental coverage, even though he was the one who initially managed the claim and determined the rental duration. I am feeling frustrated due to the delays in repairing my car because of my adjuster's actions. I am now seeking to escalate this situation to his supervisor or someone who can provide clarity on why I've experienced such difficulty with this claim.

I need to contact GEICO about an accident. A driver under their policy injured me, and we agreed on a settlement outside of court. However, the adjuster handling my case provided a release that is inaccurate and fraudulent. The release labels me as the owner, not the injured party, and it lacks essential details like the correct policy owner and the accident date. Despite my requests, the adjuster has not corrected these errors. I am considering reporting this to the fraud insurance line because of these issues. I feel like they are not taking my situation seriously, and it is causing me more distress.

I am concerned about my homeowners insurance coverage being discontinued as of May 9, [redacted]. I was notified by my mortgage lender, not GEICO. I had to contact GEICO for details. Despite a few claims in the past two years totaling $14,[redacted], and one claim from [redacted] with no payout, I have been a GEICO customer for over 30 years. I believe I have paid more in premiums than the payouts made. I suggest that GEICO/Travelers consider adjusting the premium instead of losing my business for not being able to take on the risk. I received a quote from another company for a bundled package at $[redacted], including cars. I prefer staying with GEICO if financially feasible, but I must do what's best for my family. Your prompt response is appreciated.

I attempted to reach your customer service line today regarding an unauthorized charge on my card. $[redacted].00 was deducted from my account, causing overdraft fees. The payment was scheduled for 4/14/[redacted] but was processed on 3/29/[redacted], affecting my ability to pay other bills. This has also impacted my health as I couldn't have my kidney checked due to my medication. Additionally, my phone will be disconnected, affecting my work with disabled individuals. Despite being promised a full refund, only a partial amount was returned after 6 days. I plan to involve an attorney and consumer affairs, as well as contact the bank as the policy holder is not authorized on my account. I am deeply disappointed by the company's actions and will share my experience with others. Contact me urgently at [redacted]. - Omayra R.

My insurance company confirmed I was not at fault but has not refunded my $[redacted] deductible yet. I am working on resolving this issue. The customer's details are Marina Talesnik Kosten, and her policy number is [redacted]. I reported the incident to the Beverly Hills police department on 3/22/19. Despite trying to speak with Ms. Kosten, she was not present near her vehicle during my visit. An adjuster named Shane reached out to me via letter, but I cannot recall his last name. I am aiming to resolve this matter without resorting to legal action. The California vehicle code section concerning opening a door in traffic ([redacted]) is applicable to Ms. Kosten's actions, which I can provide visual evidence of if necessary.

I purchased a car that had a previous claim in [redacted] through Farmer Insurance, and later transferred it to Geico under my current policy. Unfortunately, there was a significant hail storm on 03/24/[redacted], resulting in Geico deeming my car a total loss. Despite accepting the settlement amount and depositing the check in my bank, Geico stopped the payment causing a fee from the bank. They explained the deduction was due to prior damage from the previous owner's claim. I requested they deduct the new damage separately for repairs, but they declined. I feel frustrated as I thought insurance was meant to provide protection, but instead, I am left with a salvaged title and a heavily damaged car. It seems unfair how they are handling this situation.

Last Wednesday around 11 pm, as I drove down Greentree Road towards Crane Avenue, I accidentally hit a large concrete curb that was not visible in the recessed part of the road until it was too late. Both my front and rear passenger wheels were immediately broken, resulting in flat tires. Despite the significant impact, the airbags did not deploy. The car started making a grinding noise due to the broken wheel dragging on the brake. I managed to drive it home, realizing later that the damage might be more severe than just the wheels and tires. The car was making a thumping sound as well. After having it towed to Dean Honda, they informed me on Monday of an initial cost estimate for the wheels and tires, mentioning possible front suspension and brake caliper damage. Additionally, the front bumper had scratches with yellow paint marks left by the concrete curb.

I made an upfront payment of $97 for the first month. Can someone explain why there is an additional $92 fee being charged? I want to ensure my payment goes through smoothly, but I'm confused by this unexpected charge. When I signed up, there was no mention of a $92 service fee, and I reviewed the information carefully. I am frustrated as a young adult managing various expenses, and I believe there should have been clear disclosure about this additional fee.

I am interested in providing valuable feedback on one of your current advertisements. Please contact me at [redacted] in California. If I miss your call, kindly leave a message with a preferred time and number to return your call to discuss further. I am looking forward to speaking with someone from the advertising department. Thank you. - Sylvia Ross

I am representing Emily Grant, the driver involved in an accident with a Geico insured driver named Patrick Sath. The Geico policy number is [redacted]94. The vehicle Mr. Sath was driving is a [redacted] Honda Civic, VIN 2HGEJJ6346YH111049, registered to Dung Dguyen. The accident occurred on July 1, [redacted], at South 288th and 64th Avenue South in Kent, King County, Washington. I believe Geico has already settled a Property Damage claim with the owner of the vehicle Ms. Grant was driving, Denise Green, who owns the [redacted] Honda ACD4D. I am requesting a Claim Number for my client's claim and the name and contact number of the Adjuster handling her personal injury claim.

I recently obtained a 6-month policy over the phone, and upon receiving the paperwork, I noticed that my home and cell phone numbers were incorrectly listed under my work phone. Despite this error, all my credit card details were accurately recorded, highlighting an inconsistency in the information provided. I have been physically disabled for over a decade, and the oversight of my phone numbers seemed peculiar, especially considering the attention to detail given to the credit card information. It is surprising that such vital contact details were mistaken, while other numbers were correctly noted. This discrepancy has made me question the accuracy of the information provided, especially given my disability.

I have a letter from Geico Customer Service regarding the cancellation of my homeowners insurance policy. I faxed the signed copy of the letter to Geico on Thursday around 2:00 pm. Shortly after, I received an email from Geico stating that they had not yet received the signed copy of my request to cancel. They attached a copy to the email and requested that I sign and date the document and return it via email to [redacted] or Fax: [redacted]. Once they receive the signed document, they will process the cancellation and provide the necessary documentation to me and the lender, as well as inform me about the refund amount and method of delivery. To address this issue promptly, I need the mailing address to send the original signed letter directly to Geico Customer Service.

I am planning to drop off my car at Ford today for a door latch recall. I will need a rental car to facilitate my work and school commutes. If my car is not ready by Friday at 2:00 pm, I am hoping to keep the rental until Wednesday the 16th, as I have a trip to California planned. I am wondering if I can take possession of the rental car today and if it would incur any costs if I need it until next Wednesday due to Ford's delay in finishing the repairs.