GE Consumer Relations Customer Service Issues

I bought an Advantium Convection Microwave from Lowes in Osage Beach, Missouri. I placed the order in mid-December [redacted] and received it around January 25, [redacted], after waiting about 6 weeks due to backorders. After installing it, I encountered an F3 error code warning of a potential fire hazard. I contacted the Service Department, and a technician named Richard McCoy [redacted] was sent to repair it. He diagnosed the issue with GE over the phone and placed an order for a part on January 30th. However, the part has been continuously backordered, and as of March 24, [redacted], I still haven't been able to use the microwave despite paying $[redacted].15 for it. The model is PSB9100SF5SS, and the serial number is SR300037L. I have been in touch with the service technician regarding the part, but it remains unavailable. Could you please expedite the delivery of the part or provide a replacement unit that functions properly?

I purchased a dishwasher back in November or December, and it finally arrived in January, but unfortunately, it was damaged. The delivery team reordered a new one, and after waiting another 2 months, the replacement arrived today also damaged and not working. I need someone to contact me urgently to resolve this issue. I had to take 2 days off work for the deliveries, and I'm still without a functioning dishwasher. I've been on hold for hours without speaking to anyone. Although the representative I spoke to couldn't assist me, I believe Home Depot is responsible for these damaged dishwashers. The first dishwasher's box was intact, but the inside was broken, and the second one looked fine externally but had internal issues. Please reach out to me promptly so we can address this matter. Thank you.

Around two years ago, we purchased a GE stove, microwave, dishwasher, refrigerator, washer, and dryer from Home Depot in Portland, Oregon. Unfortunately, our dryer stopped working over a month ago. It has been a frustrating process getting it fixed. The technician took over a week to come for an initial inspection, then we had to wait for a part which ended up being the wrong one. Now we are facing additional delays of at least 2 more weeks for the correct part and tech visit. This is causing inconvenience as I have to visit the laundromat regularly with my two teenage boys and two dogs, especially during the rainy season here in the PNW. Despite numerous calls, we are still waiting for a resolution and better communication from the company. It would be greatly appreciated to have a swift solution to this ongoing issue. Thank you for your attention to this matter. Sincerely, P.T.

I've had two scheduled service appointments, the first on March 25th with a window from 8 a.m. to 12 p.m. The service technician did not show up and said he might come at 2:30 p.m., so we rescheduled. Today, April 1st, the technician called at 9:15 a.m. saying he'd be at my home within an hour, still within the 8 a.m. to 12 p.m. window. I got another call at 11:45 a.m. saying he didn't know where he was or when he would arrive. I had to reschedule again due to other commitments. Giving a 4-hour window seems pointless if technicians can't show up on time. It's surprising they wouldn't be familiar with the community since all appliances are GE in this new home in Ocala Preserve (previously trilogy Ocala preserve). It's frustrating to deal with this level of customer service. The rattling in the hood when I turn on the vent is concerning, but it seems like I'll need to hire a private contractor to address it.

Regarding Confirmation [redacted]80, we were scheduled for a technician visit from 8:00 to 12:00 AM Pacific Time, but no call came regarding any delays. After several attempts to contact customer service, I was eventually given a new timeframe of 12:19 to 1:19 PM via text, which was changed again to 1:00 to 3:00 PM. The repairman showed up around 2:00 PM without prior notice from GE. The issue with the refrigerator was ice build-up near the icemaker door, which the technician deemed normal and unsolvable. This experience highlights GE's poor communication and service, as well as a potential design flaw in their product. I intend to share my dissatisfaction with COSTCO, where the fridge was purchased.

Regarding order #[redacted]2, I purchased a fridge from Home Depot in La Quinta, CA on March 5, [redacted], with an initial delivery date of March 23. Despite the urgency of needing a new fridge, I accepted this. However, the delivery date was changed to April 15, causing me to cancel a crucial doctor's appointment. As a 90-year-old widow living alone, having a functional fridge is essential. Learning today that the delivery has been further delayed to May is unacceptable. Consequently, I have cancelled the order. I am deeply disappointed in GE, the service provided, and I have no plans to buy any GE-branded products in the future. Waiting two months for a fridge delivery from the purchase date seems unreasonable. My preferred resolution would be the delivery of the fridge on the originally scheduled date of April 15. In that case, I will contact Home Depot to reinstate my order which was cancelled earlier today. Thank you for addressing this matter.

I spoke with Andrea, a supervisor in consumer relations, who mentioned waiting to hear back from the technician. She promised a response within 24 to 48 hours but failed to follow up. I reached out to her today via email inquiring if she had contacted the technician as planned, as I have not received any communication from GE within the specified time frame. We bought a new washer from Home Depot and witnessed the technician removing the shipping rod during installation. Despite this, the washer failed to drain water on the first day. After contacting GE customer service, who dispatched a technician a week later, it was determined that the pump was faulty and needed replacement, which took an additional week. Upon contacting customer service again, I was informed that the washer wouldn't be replaced due to an alleged installation issue involving the shipping rod. However, I clearly observed the rod being removed during installation. Subsequently, we were compelled to purchase the same washer from Home Depot a second time. This one is now functioning properly. It is perplexing that the technician initially diagnosed a defective water pump, failing to identify an installation problem. I possess receipts for both washer purchases and photos demonstrating the removal of the rod during installation, evidence that conflicts with GE's claims. The technician did not mention any issues with the rod during the pump replacement visit.

The right front center burner on my GE Profile slide-in range, Model PS950SF3SS, S/N MF268725Q, has malfunctioned once more. Despite scheduling a repair appointment for Tuesday, March 30th (Confirmation #[redacted]97), it was canceled last minute due to overbooking. The rescheduled appointment for April 20th encountered another issue as the technician, Chris, did not have the required part in stock and needed to place an order. Unfortunately, he did not provide me with a case number for reference to the customer complaint department, and his voicemail is full, making it impossible to leave a message. The lack of communication and professionalism displayed by Chris has left me extremely dissatisfied with the current state of GE's customer service. The recurring problems and frustrations with recent interactions have made me reconsider purchasing GE appliances in the future.

I placed an order for a GE Range (model c2s950p2ms1) and Refrigerator (model cwe19sp2ns1) on 11/16/20. I was initially given delivery estimates for December and early to mid-January, but these have consistently been delayed. Despite multiple calls to both GE and Waadt Appliances, I have not received a definite delivery date. I understand the challenges due to COVID-19, but this issue is reportedly related to a foam problem on GE's end, not the pandemic. My frustration stems from the lack of transparency regarding the availability of these appliances. GE suggested cancelling through the store and ordering directly, but even they couldn't provide a timeline. Each call to GE seems to yield different responses, adding to the confusion. I've been without essential appliances for five months now, and the lack of accountability is unacceptable. I'm seeking clarity on GE's plan to resolve this issue, referencing Case #[redacted]. Thank you.

I had a disappointing service call experience. I was charged $99.99 for the tech to say he couldn't fix the wall oven without pulling it out. After over a week of waiting for the service call, we couldn't plan our Easter dinner at home. An electrician fixed the issue in 10 seconds once the oven was moved. It was frustrating that no one mentioned this possibility when I booked the service. The tech suggested an electrician last minute, which was unhelpful. If it was a more serious problem, I would've been back at square one with the wait. GE should have contacted me within 24 hours of scheduling or mentioned the option upfront. The tech kept repeating GE's liability stance. This poor service experience has made me decide not to purchase GE appliances again.

I bought a GE Oven, and before the warranty expired, the oven's clean cycle lock solenoid burned out and the display stopped working. A service call was made, and they replaced the solenoid. Although the display was fixed, it was not properly secured during the repair, causing the digital panel to be pushed in and create a risk of electric shock. This issue was not addressed during the service. Subsequently, the locking solenoid burned out again after the warranty had expired. I contacted GE repair services and was initially told the part was covered for a lifetime, but when a different repair service came out, they stated the part was not covered. After reaching out to GE again, I was advised to contact GE consumer relations. My oven has been unusable and locked for four months.

Hello, I recently bought four new GE appliances, two of which are not working properly. Despite having my plumber and electrician check the installations, the dishwasher and washer are not operating correctly. I've attempted troubleshooting with no success. Chat support was unavailable, and I had difficulty scheduling an appointment online. After arranging a service appointment for today, the technician called in sick, postponing the visit by a week. I am frustrated by the lack of service and the inconvenience this has caused. As a result of this experience, I am reconsidering future purchases from GE and will not recommend the brand to others. I hope to have my appliances repaired promptly. Thank you, Maggie S. Service appointment confirmation number: Conf #[redacted]28 Email: [redacted] Phone: [redacted]

I am seeking an additional $50 rebate for my purchase of the JKD5000SNSS double oven which included the GE Wall Oven FIT Guarantee rebate. Despite following the process, I only received $[redacted] of the $[redacted] I paid for modifications to accommodate the oven. Communication with GEA Promotions has not resolved the issue. The rebate terms mention coverage for modifying cabinet height or width, but it seems unclear whether adding a trim kit qualifies. Understanding that the Fit Guarantee excludes new trim kits, I am puzzled about how GE expects customers to modify the cabinet hole without utilizing trim. The options seem to be either costly custom carpentry work or utilizing trim, which was my solution. Clarification on GE's modification expectations would be appreciated. - R.W.

I am inquiring about case # [redacted]9 concerning our malfunctioning microwave. In mid-March, our microwave ceased working, and after ruling out electrical issues with a licensed electrician, we arranged for a technician to inspect it. The technician identified the problem and ordered new parts. Initially, we were informed the parts might arrive by the end of May but they came sooner. However, during the scheduled installation, we were instructed to remove the microwave from the wall. After rescheduling, a different repair person came, and we assisted by taking the microwave down. It turns out the initially ordered parts were incorrect, and a new motherboard was deemed necessary, which won't be available until the end of June. We have been patient throughout this process with a relatively new microwave, purchased last summer. It's imperative for us to have this matter resolved promptly, or we will seek a full refund. Your urgent assistance is greatly appreciated. This ongoing issue has caused us considerable inconvenience, and we are dissatisfied with the service provided.

I recently bought a new home with upgraded GE Profile appliances, having had a similar package in previous homes. Unfortunately, after just over a year, the microwave stopped working. GE service was slow and costly, ultimately needing replacement. Despite liking GE appliances, the recurring issues and high costs have been frustrating. Comparing prices, I had to purchase a new microwave from Best Buy at a lower cost. The whole experience has made me question GE's reliability, part quality, and pricing. It's disappointing and unexpected, especially considering my positive past experiences with GE. I would like GE to provide a new convection microwave, larger than 2.0 cu ft, with guaranteed service for 3-5 years. While I doubt GE will fulfill this request, it's a reasonable expectation given their reputation.

I am seeking assistance from GE Consumer Relations regarding a refrigerator issue. On April 23rd, I noticed the freezer was not cooling, and the temperature was rising. GE Service scheduled a technician for April 26th, but during the wait, the issue worsened. On April 26th, technicians Russ and Anthony diagnosed a faulty condenser fan, ordered the part, and scheduled installation for May 4th. Despite temporary solutions, the problem persisted. On May 4th, technician Daniel installed the fan, but the cooling system did not improve. A follow-up technician, John, found a sealed system leak and quoted an additional $[redacted].34 for repairs with a 3-week delay due to parts backorder. Our refrigerator, under 6 years old, has faced multiple issues. As a retired GE Appliances employee, I seek resolution and possibly a discounted replacement with a comparable GE Profile model.

My Monogram dishwasher leaked on 4/29. It took a week to schedule a service call, another week for the part, and now my appointment is on 5/25. The ongoing issues with the gasket and pods not dissolving properly frustrate me. I've had multiple service calls on this new dishwasher. The person I spoke to on the phone today was rude and unhelpful. Despite my request to speak to a supervisor, I was met with resistance. Not being able to schedule service online or with my confirmation number adds to my dissatisfaction. This experience highlights poor customer service, and the constant problems with this appliance are disappointing, considering it's only 6 months old.

I purchased refrigerator Model GTS17DTNFRWW with Serial AS849046 installed on 03/09/[redacted]. It stopped working on 5/10/[redacted]. After notifying the seller, I was directed to contact GE for repair. A service request was created with Confirmation [redacted]18 for a technician visit on Tuesday, May 18 between 1 pm - 5 pm. The technician identified a faulty compressor and said GE would provide options after reviewing the report, but I have not heard back from them. Despite multiple attempts, GE's service department claimed they did not receive the report, while the service company insisted they had submitted it. My calls were not fruitful as I was continuously transferred between departments. The poor customer service from GE is frustrating. I urge anyone who can assist to reach out to me at [redacted]. Thank you. - Mohammed M.

I had a service appointment scheduled on 5/17/[redacted] from 8 am to 12 noon to fix the handle on my microwave. However, no technician showed up within the agreed time frame. I received a call from a technician named Mike at 1:30 pm, but I couldn't reach him back as his mailbox was full. When he called again at 3:30 pm, he rudely suggested buying a new microwave without even looking at it. He then canceled the appointment without inspecting the appliance. I'm very disappointed with the service. I tried contacting GE multiple times, but I was passed around without any resolution. I request a call back from consumer relations at [redacted] to address this issue.

I am requesting a repair, return, or replacement under the lifetime warranty stated on upcounsel.com/manufacturer-warranty-law for a refrigerator purchased in 06/99. Recently, I had a frightening experience where I passed out with symptoms of freon leakage and a loud noise, resulting in a medical intervention. I need the refrigerator replaced to ensure my safety. After contacting 1-[redacted], your technician stated a visit is necessary, despite the model being discontinued. I have scheduled an appointment with confirmation #[redacted]28, but I am concerned about potential fees mentioned on your website. As per the manufacturer warranty law, I believe I am entitled to a replacement free of charge due to the freon leak issue. I kindly request a pickup of the faulty product and a new one to be delivered. Thank you. - D.P. [redacted]; [redacted] Woodward Ave., Apt. 4, McKees Rocks, PA [redacted]