Frontier Communications Customer Service Issues

My name is Shawna Roberts. I have been repeatedly asked to activate security services I paid for. I did this to gather evidence regarding the fraudulent activity. I discovered someone set up a device I have no affiliation with, finding lots of invasive information. I have proof of unauthorized privacy invasion through emails, faxes, and calls with bogus documents. I even paid an employee for information that could harm your company. I have recorded conversations and the device is registered under my security. Please cease any communication as proper authorities will be informed of these actions. An employee exposed your fraudulent practices, and you are unaware of how serious this situation is. You can find my address yourself. Goodbye.

Upon Frontier taking over in Western North Carolina, the long-distance service switched from AT&T to Frontier. Due to my demanding out-of-town job, my wife attempted to contact me but couldn't make long-distance calls. Despite contacting Frontier multiple times about the issue, it remained unresolved, and I ended up paying for a service I couldn't use. After stopping payment to prompt attention, the service was disconnected. Following this, I struggled to explain that I had been overpaying for 15 years and requested a credit for the unusable service. Unfortunately, I encountered difficulties communicating this to the representative. I value the services provided by Frontier and wish to resolve this matter promptly as I can't afford to pay for a service I can't utilize. Your assistance in addressing this issue is greatly appreciated. Thank you.

My home phone and internet seem to be out almost as much as they are on. There have been two days this week when both were down for over five hours each. It's frustrating because I pay over $[redacted] monthly for these services, yet there's no reliability. I understand the internet may cut out frequently due to our location off the main road, but it is unacceptable for both the phone and internet to remain offline for extended periods. - Cynthia S. [redacted]

I placed a port order in mid-October to transfer my phone number from Consumer Cellular to Frontier Communications. It's now the end of December, and I still can't receive incoming calls from other area codes. I was initially told by Consumer Cellular that they don't have control over the number. Frontier sent technicians to check the wiring, claiming it was a partial port and would be resolved in a week or two. It's been four months, and I'm still without the service I requested. I've escalated my complaint to various supervisors, sales supervisors, field supervisors, and technicians at Frontier. Who should I contact next to resolve this and get my service working?

My experience with Frontier Communications has been extremely disappointing. My landline hasn't worked for months, and their customer service only directed me to online guides without fixing the issue. I stopped paying due to the lack of service. After a house fire, I settled the bill to later find out they wouldn't release my phone number. Trying to switch it to a new service resulted in the number not working for incoming calls. Frontier now demands I sign up for their service again to release the number, which is impossible due to my current situation and the number belonging to a different area. I am demanding Frontier release my number immediately and issue a written apology. If this isn't resolved soon, legal action will be taken against the company's CEO.

I had two appointments scheduled on January 9, [redacted], and another one on February 3, [redacted], by Frontier which was later rescheduled to February 22, [redacted]. Despite confirming my presence multiple times, they did not show up. This has left me without a working phone line and fax for almost three months. I rely on the landline for emergencies concerning my husband as the cell service is poor indoors. The rescheduled date is too far off, and I doubt they will show up. I have noticed technicians sitting in their vehicle near my place, seemingly busy, which is frustrating given the lack of service. I have encountered static on the line and issues with the fax that remain unresolved. Frontier's poor service and lack of reliability are disappointing, and I hope for a prompt resolution to these ongoing problems.

KUB recently cut our internet line on February 15 when installing a gas line for a neighboring house. They assured us that someone would fix it the same day but no one came. Despite explaining the issue multiple times in their chat, I faced delays and endless questions unrelated to the cut line. Frustrated, I was informed that a technician would come on February 27, almost two weeks later. This extended wait is unacceptable as I rely on the internet for work from home. It is unfair that we, as innocent customers, have to suffer due to this delay caused by another company. The lack of immediate assistance and the insistence on chat support instead of direct communication has been disappointing. If this is the level of service provided, I may have to consider switching providers soon.

Hello, I am facing an issue where the water company accidentally severed the fiber cable while Frontier sub-contractors were installing it incorrectly. This occurred three days ago. Despite being promised a quick resolution, we have now been informed that no technician will be available until March 9th. This situation is not acceptable as it has left us without internet and TV while we work from home. We are extremely dissatisfied with this service. Although it was the water company that caused the damage, the error originated from the cable installation by your technicians. We urge for a prompt resolution to this situation. Thank you.

On March 3, we experienced strong winds at our residence. On Saturday, the 4th, we discovered a telephone pole down in our yard, with lines still connected. This has affected our ability to park in the driveway. The situation is concerning as the lines seem at risk of snapping while holding up the partially fallen pole. Despite having Frontier internet and phone service, which are still operational, our attempts to contact Frontier regarding this issue have been unsuccessful. We have reached out multiple times, but as of now, no one has returned our call or addressed the problem.

I recently had to change my email password, but after doing so, I found myself unable to access my account. This email is incredibly important to me as it is used to communicate with my elderly grandparents, disabled son, and sick husband. It has been my main form of communication for over 30 years. Unfortunately, I don't remember the backup email I used when I first set up the account with Frontier. I urgently need to regain access to my email and feel stuck due to this issue.

I've been trying to disable the voicemail robot on my Frontier phone for three days now. Despite multiple attempts with tech support representatives, the issue persists. They have attempted to disable the voicemail on my account, even adjusting the ring count to 10, but the robot still answers after the 4th ring. It seems that the software on the server side is not responding to their changes. I need help creating a support ticket to address this issue as tech support is currently unavailable on a Saturday.

My service went out on Saturday, 03/25, around 3 pm. I got a text saying it would be restored in 4 hours, but it wasn't even after 24 hours. Customer service said a technician would come in 10 days. I switched to TMobil, and my new service was set up in under 2 hours, including the trip to the store. I now have 20 times the speed and unlimited data for the same price. I will cancel my current service.

I have been attempting all afternoon to reach someone at Frontier to cancel my plan. I can promptly contact them to make payments, but now that I need to cancel, I am struggling to connect with anyone. I have been waiting on chat for over an hour, and the phone system is malfunctioning, making it impossible to reach them by phone. The last I checked, the wait time was 55 minutes, which is not feasible for me as I need to leave my house. I have tried selecting the option for a call back, but unfortunately, it just loops back and does not work. It seems like they are employing the same tactics as Spectrum to deter plan cancellations. Rest assured, I refuse to make any further payments.

On March 29, [redacted], I received the Precision Power 75W MDU Micro UPS model PP75L-12P-12 VDC with 2 Li-ion batteries shipped from Frontier Communications. The UPS power supply functions properly when connected to 120V. The router NVG468 MQ works as expected when connected to the UPS. However, the Fiber Optical Network Terminal NVG [redacted] MQ is powered by Power Adapter CA25U 16V2-WHT (Nokia P/N 3MV00743 ABAA) and cannot be connected to the battery back-up unit. After two calls to Frontier's technical support, a technician was scheduled to come to my house on 4/5/[redacted] to address the issue. Unfortunately, the technician was not briefed in advance about the problem and required parts, despite me providing the details to the technical support. Without the battery back-up, our phone line will be non-operational during power outages. Regards, Jiri Gut 3 Wallace Ct. Novato, CA [redacted]

I have been experiencing difficulties with Frontier Communication regarding a contract obligation. Despite various attempts such as emails, phone calls, chats, and waiting on hold for over two hours, no representative has addressed my concerns. I even reached out to the original service representative who arranged the contract at my home, but did not receive a response after being promised a follow-up. I kindly request a live person to contact me to help resolve this escalating issue promptly. Gloria Y. Phone: 1[redacted] (Gloria Y.) Phone: 1[redacted] (Scott Y.)

My elderly mother has been without her Frontier landline for almost 3 weeks. Frontier set a date to go to her house that was 10 days out, but they did not show up. Despite multiple calls from my mother, they kept promising to come within 24-48 hours, yet they failed to appear each time. Eventually, after my mother contacted them again, Frontier scheduled a date for 2 weeks later, totaling close to a month without phone service. Concerned for her safety, my mother bought a cell phone in case of emergencies since she would not have been able to call for help without a working phone line. The long hold times every time she called Frontier added to her frustration. It's baffling how this company remains operational considering their poor service.

I wanted to switch my service to Frontier, but I had an awful customer service experience. The sales reps provided quotes that were higher than online prices and tried to sell unnecessary equipment/services. Normally bundling services is cheaper, but with Frontier, it's more expensive. I feel like I dodged a bullet and I must say this experience was worse than dealing with Verizon.

Last week, I attempted to use the bot to reactivate my service at my summer residence. Despite the bot confirming the reactivation, I was puzzled as I hadn't requested it. The bot requested my 4-digit code, then stalled for 10 minutes. I prompted with "hello?" unsure if I was still connected, receiving a simple "hello" in return. Upon arriving at my summer home, I discovered both phone and internet were still inactive. This has left me questioning the services I have been paying for. I am seeking live assistance from a human representative to address this matter promptly.

My fiber optic phone line is causing issues by dialing [redacted] repeatedly. Law enforcement has been dispatched multiple times, and I am contacted to explain the situation. Despite spending hours on chat support, no resolution has been provided. The customer service representative mentioned they cannot address voice issues currently and advised speaking to a live representative. Recently, an upset individual called me at 4 AM due to the repeated [redacted] calls. The Sheriff's Office also inquired about the morning [redacted] call. I am distressed by these events as I am not responsible for them, and Frontier has not responded adequately. This urgent matter needs to be resolved promptly as I am elderly, living alone in a rural area, with [redacted] being crucial in emergencies.

I was referred by my daughter to sign up for Frontier internet. A Frontier representative contacted me, but I encountered an issue during the signup process. The representative informed me that I needed to lift the credit freeze on my reports to proceed, even though I was initially told a "soft check" could be done without unfreezing. Due to concerns about potential identity theft, as flagged by Life Lock, I declined to unfreeze my credit. Having been a loyal Frontier customer since their Verizon days and always paying my bills on time for over a decade, I am worried about the personal information I shared, including my social security number. I would like confirmation that my details have been securely handled, especially since I am unable to finalize the order.