Frigidaire Customer Service Issues

I recently purchased a home containing Frigidaire appliances. The filter indicator prompted me to replace it, which I did. However, upon testing the filtered water against tap water, there was no difference. Having a free-standing filtration system, I typically avoid tap water. Even after running several gallons through the Frigidaire water dispenser, the water quality remains the same. As I live alone and only use ice, which hasn't improved in clarity, I suspect the filter might be defective.

Hello, good day. Less than a month ago, I bought a double oven gas stove. However, they did not inform me that it only heats up to a maximum temperature of [redacted]°F and takes nearly 30 minutes to preheat. I am upset that not only did I discover this issue after the stove was in my kitchen, but I was not informed about it when I made the purchase. The stove costs $[redacted] plus financing charges, which seems excessive for its performance. I was supposedly given a warranty, and I have been struggling for three weeks at DIUNSA HONDURAS to have the stove exchanged, but they are unwilling to do so. I need your assistance.

In April [redacted], an agency purchased a new refrigerator to replace an old one. Despite multiple attempts, they struggled for nearly a month to obtain information regarding the warranty. The gaskets on both refrigerator doors have since separated. After contacting the warranty department, they received unhelpful responses from various customer service representatives, even after elevating the issue. The refrigerator was delivered on April 9th. An appointment was scheduled with the sole service provider for the following day. However, the service provider, Mike's Appliance, was unable to book a service slot for two weeks. The user was promised a follow-up call within 72 hours by the Escalation department, which never occurred. A note was left indicating a visit from Jeff's Appliances on Sunday from 8 am to 5 pm, but the user discovered the company was closed. Additionally, a customer service representative ordered replacement gaskets to be sent for self-installation, which the user found unsatisfactory for a new appliance. Frustrated by the ordeal and the loss of food, the user is requesting a replacement refrigerator or compensation for lost food and time wasted due to the lack of transparency and unhelpful service.

I bought a wine cooler in September [redacted], and it stopped working in February [redacted]. After contacting Frigidaire, three different inspectors visited my home and agreed it needed to be replaced. Despite assurances of a replacement within 7 business days, I have been waiting since April with no delivery yet. I have made numerous calls but have received no updates or callbacks. I am eager to have the replacement delivered as soon as possible.

I purchased a Frigidaire Gallery side-by-side refrigerator in [redacted], and the lights on it are not working. After multiple attempts, I finally reached a customer service representative who informed me that I need to pay $[redacted].99 upfront before a technician can come to fix it. They mentioned that after a power outage, the refrigerator needs to be reset to function properly. Living in Houston, Texas, where we experience frequent storms and power outages, it seems unreasonable to have to pay such fees every time this happens. It makes me question the overall cost of owning Frigidaire appliances. This experience with their customer service has been frustrating.

I tried to edit the contact information for Electrolux/Frigidaire by selecting option two after calling the number for retailers like Home Depot. Their hours are from 8:00 a.m. to 5:00 p.m. Eastern Standard Time. The phone line being accessible 24 hours is only for consumers and leads to an automated system requesting appliance details, making it challenging for retailers seeking information about Electrolux or Frigidaire products. I wanted to clarify that it's not a true 24-hour phone line for retailers. I called and found no suitable options for retailers like me. A customer bought a 6-year-old top-of-the-line refrigerator, but the model is discontinued according to the website. I had queries regarding this but couldn't find an email or a better phone number to reach a human for assistance. Any help in connecting with a representative would be greatly appreciated. Thank you for your attention to this matter.

I purchased a Frigidaire Top Freezer Refrigerator on 8/10/[redacted]. Ice crystals began to build up in the freezer within a couple of weeks. After contacting customer service, a technician came and said the refrigerator couldn't be repaired due to manufacturing damage and needs to be replaced. Another technician confirmed this and took pictures for their report. Despite calling Frigidaire every two to three days, my refrigerator has not been replaced, and I haven't received a return authorization letter. I am requesting that Frigidaire replace the refrigerator or provide a refund.

Does the Frigidaire Professional Series FPRU19F8WF, 33 Inch Refrigerator Column with 18.6 Cu. Ft., come with a reversible door option? I am interested in having the fridge door hinge on the left side with the handle on the right side for convenient access to my counter space. Additionally, is there an available yearly coverage plan? Will the company adjust the handle to the right side during delivery if needed? Do you provide removal services for my old fridge when delivering the new one?