Frigidaire Customer Service Issues

I have been waiting for over 2 months to have someone come out and repair my new Frigidaire Gallery Gas Range. I was informed that there are no technicians available in my area. This range was a replacement for a faulty one that took 10 months and 7 service calls to get replaced. The new range is experiencing similar issues, such as displaying [redacted] and F1 errors when baking. Despite my efforts to contact customer service daily for the past 2 weeks, I am unable to get through as they are not taking calls and asking to try again later. Even when I explain that the repair company (A & E) no longer has technicians in my area, I continue to receive vague responses about efforts being made to find someone. The lack of progress is frustrating, and I am unsure of how much longer I will need to wait for a resolution.

I purchased a faulty fridge for $[redacted].00 from Frigidaire. I sent the serial tag for a refund, but they claim they never received it. Now I'm in a difficult situation. Should I consider a lawsuit as my next step? I have the PayPal receipt, original paperwork, and delivery receipt with all the fridge information. I am extremely disappointed with this experience and do not plan to ever buy from them again. The customer service phone representatives refuse to disconnect the call promptly after speaking with them, making it impossible for me to leave a negative review. One representative even argued about hanging up first and eventually left me on hold indefinitely. This has been my worst experience with appliances ever. Regards, Soupy ice cream in Michigan

I am reaching out on behalf of my elderly parents, wherein my father, age 90, and mother, age 87, are facing ongoing issues with their Frigidaire refrigerator since June [redacted]. They own a side-by-side black refrigerator covered by a 5-Year Protection Plan. Despite various attempts, calls to Lowes and the Protection Plan coverage customer service have resulted in numerous scheduled service calls being inexplicably cancelled. The repeated failed attempts at repairing or replacing parts have been frustrating. It would be greatly appreciated if a representative could reach out to me for a discussion. I can be reached at [redacted]. Thank you, and I hope we can promptly address and resolve this matter. Thank you, Doreen McShane.

I recently bought a FGBC5334VS beverage center. Unfortunately, after just three weeks, there was an issue where the top shelf froze, causing cans to explode due to condensation on the back wall. Additionally, the evaporator fan at the back of the unit is making noise. To resolve this, we removed the cans and adjusted the temperature, which was originally set at 37 degrees. We are now monitoring it at 37 degrees, but there is still moisture on the inner back wall, and the noisy evaporator fan persists. Also, I noticed that the shelves do not match - two are stainless steel trimmed and one is trimmed in white metal.

I need to schedule an appliance repair for my new Frigidaire microwave, model number FGMO0226NUDA, serial number KG[redacted]1. A&E repair informed me their technician was on medical leave and I was advised to contact Frigidaire for assistance. Please help me facilitate this repair as soon as possible. The back and forth on this issue has been frustrating, and it reflects poorly on your customer service.

My refrigerator stopped working while still under warranty. I contacted the company on September 22, [redacted], to report the issue. They initially assured me the needed compressor part would arrive in 2-3 business days, but after several follow-up calls, they informed me it wouldn't be available until December 7, [redacted]. I requested a fridge replacement or expedited search for the part. The company said it would take 7-10 business days to resolve. Despite their assurance of finding the part sooner, it remains scheduled for December 7. I've had to contact Frigidaire over 30 times, often being disconnected or lost during transfers. It's frustrating as their phone survey conveniently only appeared twice during this ordeal.

I recently purchased a Frigidaire dishwasher, model FGID2468UFIA, in August [redacted] but didn't receive it until late December. Unfortunately, the dishwasher broke down after just 3 weeks. Dealing with warranty repairs has been a nightmare as it has needed repair 3 times, only to break down shortly after each time. Now, the dishwasher is malfunctioning again, and I have been referred to Peninsula Appliance Repair. However, they are requesting a credit card and a $[redacted] deposit in case Frigidaire does not cover the repair costs. Trying to reach out for assistance has been frustrating, with long hold times and no resolution in sight. At this point, I am considering pursuing legal action under the CA Lemon Law. I would like a refund from Airport Appliance for the purchase price, including tax, so that I can purchase a non-Frigidaire unit instead.

I purchased a refrigerator in July [redacted]. Since then, the bottom door makes a loud popping sound each time it's opened or closed. Despite multiple repair attempts by Sears, the issue remains unresolved. The repairman suggested the refrigerator might be damaged or bent. After waiting several months, dealing with cancellations, and unhelpful customer service, I requested to speak with a supervisor to address the ongoing problem. Despite promises of a callback within 48 hours, no one contacted me. Following a long wait on the phone, I was redirected to a survey by a representative from the Philippines instead of speaking to a supervisor. Given the unsuccessful repairs, I believe a replacement refrigerator should have been considered. The lack of efficient customer service is concerning, and I hope this feedback reaches someone in corporate who values customer satisfaction. Sincerely, J. R. Bentley [redacted] Hickory Rd. Lawrenceburg, Kentucky [redacted].

My Frigidaire range is not working again for the second time in three months. Initially, it failed one week after installation. Unfortunately, scheduling a service repair is taking too long; waiting for three weeks is not acceptable. In light of these repeated issues, I am losing confidence in the reliability of this appliance for future use. The range is still within warranty, and I am considering either a replacement or a refund. The serial number is VF[redacted]1 and the model number is FGGH3047VFN. - Les Russell

Since the day I had my Frigidaire Gallery Gas Range/stove installed, I have been experiencing gas leaks when using the oven or burners. It took the retail store three weeks to send a service tech, who diagnosed it needed a new regulator part. However, it took a month for the part to arrive and when a second service tech finally installed it, the situation worsened. The top and bottom oven units would not ignite, and the broiler didn't work either. The convection operation was also faulty. The tech mentioned a high-pitched whistle coming from the computer board and a bent fan blade. I requested a refund or replacement, but the retail store insists on sending a third tech out for assessment before making a decision. Despite contacting Frigidaire Customer Service, the same process is being repeated. I am frustrated that my request for a new stove is not being honored, as the faulty unit poses health and safety risks. I am seeking a resolution with either a new stove or a total refund.

Hello Ricardo, I have been attempting to reach you via phone and email without success. During the technician's inspection, it was revealed that a piece of cardboard was lodged between the fan and the motor in the unit. This resulted in the fan malfunctioning and ultimately causing damage to the motherboard and motor. This situation was not easily detectable as the cardboard was hidden at the back of the unit and required panel removal to uncover. Such negligence by Frigidaire can be legally categorized as gross negligence. I am currently in need of a replacement unit, which is both stressful and costly. It is disappointing that your company has not addressed my concerns despite the unit being under warranty. I anticipate your response. Best regards, FFHB2750TS9 4A[redacted]6

Subject: Urgent Complaint Regarding Frigidaire Refrigerator Issue To Whom It May Concern, I am reaching out to address a significant issue with a recently purchased Frigidaire side-by-side refrigerator. Despite minimal use and no mistreatment, the water and ice dispenser, as well as the internal light, are malfunctioning. Given our circumstances, including my husband's health battles and the lack of outreach activities due to the pandemic, this appliance is crucial to our everyday life. Following multiple calls and promises of a replacement at no cost due to our extenuating circumstances, we have been met with false assurances and misleading information. Despite being informed by technicians and representatives that a new unit would be delivered promptly, we have now been told that only a discount is possible. This inconsistency and unprofessional conduct from Frigidaire's customer service team are deeply disappointing. I urge you to review our case diligently and honor the commitments previously made to us. A reliable and respectful resolution is essential, considering the impact this situation has on our daily lives. Your prompt attention to this matter is greatly appreciated. Sincerely, V.H. Bonham, Texas

Our Fridgidaire Gallery side-by-side refrigerator, which is roughly two years old, has developed a peculiar chemical-like odor on the fridge side that can even be tasted in the ice. After a deep cleaning and eliminating any possible culprits, such as a rotten orange, adding baking soda, and cleaning the coils and drip pan, the smell persists each time the refrigerator door is opened and lingers in the ice. Despite efforts to address this, the issue remains. Any advice would be appreciated. Grateful for any help.

I have encountered frustrating issues trying to contact Frigidaire's customer service phone number. I am now reaching out for assistance regarding unidentified symbols on a Frigidaire microwave in a hospital break room. There are two symbols, one resembling hot soup and the other hot coffee, that are preventing the microwave from functioning. I have tried troubleshooting by unplugging the microwave, but the symbols persist and the keypad does not activate the microwave. I have searched for error code explanations without success. I am hoping for a prompt callback from Frigidaire to determine if this issue is repairable or if a new microwave needs to be purchased for the nursing staff. Your cooperation is appreciated in addressing this matter promptly to maintain a positive recommendation for Frigidaire appliances within our facility. Thank you.

I have a question regarding the Frigidaire side-by-side white refrigerator (model #: FRSS2623AW). I've visited Best Buy, Home Depot, Conns, and Lowes to purchase it, but faced backorder issues. Lowes initially promised delivery on 12/13/21 but changed it to 01/27/22. I'm in need of the refrigerator and seek clarity on the delay and delivery status. Will Lowes receive the refrigerator by the 27th of January, [redacted]? Is the item available for delivery to Lowes? Thank you.

I'm currently experiencing an issue with the Frigidaire fridge in the duplex I'm renting. Three days ago, it started making a loud buzzing noise that cycles on and off every few minutes. This noise coincided with the temperature in both the fridge and freezer rising above 50°F, prompting me to remove all the food. Despite efforts to troubleshoot by turning off the ice maker and checking the water line, the buzzing persisted even after unplugging and plugging the fridge back in. As a temporary measure, I emptied the fridge and freezer separately overnight, which seemed to stabilize the temperatures until I started using the fridge side again. Unfortunately, the buzzing and temperature fluctuations have returned. My landlord is hesitant to send a repair person due to the cost, and I'm at a loss on how to proceed since the fridge is relatively new. I'm seeking advice on identifying the cause of this issue and what steps I should take to address it.

After experiencing a power outage, our Frigidaire range displayed error message F 22. Following a call to Frigidaire customer service, they insisted on a service call for repair, which I paid $99.95 for. The scheduled technician quoted a repair cost of $[redacted] over the phone without inspecting the range in person. Opting out of the unnecessary repair, I learned from neighbors with the same range that resetting the breaker solves the issue. Upon trying this solution, the range is now functioning perfectly. I am seeking a refund of the $99.95 service call fee due to the oversight in advising me of the simple fix, which could have saved the unwarranted service call. Bogus customer service experience!

I need to request forms to be emailed for a loss claim on products valued over $[redacted]. The items were destroyed because of a faulty freezer purchased from Home Depot. Home Depot recommended that I contact you directly. The original Frigidaire freezer was bought in April [redacted] and has had two service calls, failing both times resulting in product loss. I am also seeking a full refund of the purchase price to buy a more reliable brand. My email is [redacted] and my phone number is [redacted]. I plan to file complaints against Frigidaire, Home Depot, and Rocktown Appliance detailing these issues. I hope for a quick and efficient resolution to avoid further losses due to a faulty Frigidaire freezer. Thank you for your prompt reply. Regards.

Dear Customer Service, My husband and I bought one of your stoves in August [redacted] and have been enjoying it until recently. On Monday night, after cooking for hours, the stove malfunctioned. The connector box was fried, and the cord even caught fire, creating a dangerous situation. We reached out to the store we purchased it from who directed us to your service. It took three days for a repairman to come, and despite being self-employed, we had to wait all morning for the repair. The technician mentioned we need a new cord, which we already had to buy separately. Now, we have to wait three more weeks until the stove is fixed. This delay and lack of an exact service time have caused a lot of inconvenience and financial loss. We are disappointed with the quality of the product and the service provided. The situation is very frustrating, especially considering the safety risk involved. We are hoping for a resolution to compensate for the lost income and the inability to cook for our family during this time. Thank you.

The conductor box caught fire, damaging the cord and the stove. They said it will take 3 weeks to fix it. Three weeks without a stove to feed my family of four. The repairman informed my husband they would cover the cord, but it's frustrating that I have to pay for it when their faulty workmanship caused the issue. They also give a broad 8:00 a.m. - noon window for repairs, causing me to lose money as a self-employed individual. With freezing temperatures, this is extremely inconvenient and unacceptable. Their poor craftsmanship resulted in a burned cord, out-of-pocket expenses, a day's lost wages, and three weeks of inconvenience. Disappointed with their service.