FreedomPop Customer Service Issues

I recently noticed that Freedom Pop charged $98 from my PayPal account without my authorization. I believe this charge occurred on the 14th day of the free trial period before I even had a chance to activate the service. I have been unable to contact a live representative to address this issue, which is frustrating. I will be filing a dispute with PayPal. My Freedom Pop phone number is [redacted], but please contact me at [redacted]. My name is Misty B. I am requesting a refund of $98 until I am able to use the service or until I decide to cancel it entirely. Thank you for your assistance.

I encountered an issue when trying to submit a ticket because I am not a premium VIP user. I received an email offering me free VIP activation for the remainder of the cycle, but it actually charged me $2.82. Today, I decided to upgrade my plan from basic to 2GB unlimited. The payment went through via PayPal without asking me to choose a payment method beforehand. Shortly after, I added credit card details to my account and would prefer the charges to be applied to that card instead of PayPal. I initially believed I could cancel the charge by downgrading the plan, only to discover there is a $20 credit required for the downgrade. It seems like every action incurs a charge. My request is for all charges to be removed or refunded from my bank accounts: the $20 credit, $2.82 for VIP, and $11.75 on PayPal. I wish to reset everything back to its previous state before the upgrade as I have not utilized any services yet. Thank you.

I have a prepaid yearly plan with eight months of service remaining for phone number [redacted]. When I checked my account online, it shows that I have not used any data for this month, but a message claims that all the data has been used up. It displays zero usage for minutes, one message sent, and 0% data used out of 1.00 GB. I have not used any international minutes and have no rollover or bonus data. It's frustrating because I can't make calls without being asked for more money even though I have already paid for the service. I just want to access the service I've paid for.

I initially thought I would only receive the [redacted] MB free data, but later discovered I was charged $35.11 twice in the same billing cycle. As a result, my account was overdrawn by $70, incurring additional bank fees of $38 per transaction. Trying to stop the subscription on my FreedomPop account led to an extra $7 charge and a $20 downgrade fee. Along with more bank fees, this amounts to a total of $[redacted], which I cannot afford. I have been unable to figure out how to cancel my account and have not utilized any data this cycle. I am seeking a refund in the hopes that my bank will reimburse the remaining $[redacted]. I am willing to return the hotspots in good condition that I received. Please terminate my account and issue a refund as I was attempting to cancel all services but ended up being charged twice. I want to sever all ties with FreedomPop. Kindly return the funds to my account. Thank you.

Subject: Request to Cancel Service for [redacted] I am dissatisfied with the lack of communication and unauthorized charges on my account. I manage these phone services for financially struggling friends, and it is disappointing to see unexpected charges like the recent $1.88 addition. This charge led to a $37 bounced check fee, which is impactful as I am on a fixed income. I had previously reached out regarding a refund, only to be charged without notice. Furthermore, there have been inconsistencies with charges on a separate phone, not honoring the $10 option for a top-up and now preventing me from adjusting the service. I demand the immediate cancellation of service for [redacted] without additional charges. The financial discrepancies and lack of responses to my inquiries do not reflect well on your company's integrity. I will be escalating this matter to the Better Business Bureau for resolution. Your prompt attention to this issue is appreciated. Thank you, Mle

I'm having an issue with my FreedomPop SIM card where the phone number shows as "unknown" on all devices. When I try to use the messaging app, I receive an error locating my account and have to log in manually each time. I bought the SIM directly from FreedomPop; could it be a setup issue? I also can't access FreedomPop support since I'm stuck in a loop trying to log in. I can access my account but not support. I need help resolving these problems.

I am requesting the immediate return of the $[redacted].26 withdrawn from my checking account over the past five months, totaling $[redacted].30. I do not have an account or do any business with you, yet my funds were taken without authorization. Kindly refund my money promptly. I have no affiliation with your company and do not understand why you are debiting my account. Please address this issue promptly. You may contact me to discuss further. I am expecting a resolution from the president of FreedomPop. Kindly reach out to me at [redacted]. Tomorrow, my funds should be returned to my account.

I recently visited the bank and discovered that your company has been debiting $[redacted].26 from my checking account monthly without my knowledge or consent. Despite not being your customer or having any affiliation with your company, these unauthorized transactions have been ongoing. After numerous failed attempts to resolve the issue with your customer service, I contacted Lance Somets who confirmed the unauthorized charges totaling $2,[redacted].24. He promised to refund the amount but requested a $[redacted] Google Play card for verification, which I obliged. Unfortunately, I fell victim to a scam resulting in a loss of $[redacted]. I demand a full refund of all unauthorized charges and the $[redacted] taken from my Google Play account. I live paycheck to paycheck and cannot afford to lose money like this. Please rectify this situation promptly. Contact me at [redacted] for further details. Your prompt attention to this matter is appreciated.

Yesterday, I visited the bank and they informed me that your company has been deducting $[redacted].26 from my checking account each month without my knowledge. Despite not having any account or affiliation with you, this unauthorized deduction has been occurring regularly. After reaching out to various customer service representatives without any resolution, I contacted a number provided by Lance Somets from your company. He acknowledged the issue and stated that I am owed $2,[redacted].24. However, he requested that I purchase a Google Play card worth $[redacted] and provide him with the code before issuing the reimbursement. Regrettably, I fell victim to this scam and lost the $[redacted]. I demand a full refund of all the funds taken from my account. I live paycheck to paycheck and cannot afford to lose money in this manner. Please rectify this situation promptly by returning the full amount to my checking account. I can provide a bank statement as evidence if required. Contact me at [redacted] for further discussion.

I have purchased multiple tablets, smartphones, WiFi devices, and sim cards, each requiring a unique email address. Unfortunately, all my devices and accounts are now disabled. The latest smartphone I acquired is not charging, and I specifically remember requesting the transfer of my original cell number [redacted]. Even though I purchased a new smartphone, I have been unable to reach anyone through the toll-free customer service line. Many LG Gpad7s are no longer functioning, most of the WiFi hotspots have failed, the recent cell phone I bought never worked, and the sim card I purchased was never activated. Furthermore, the functioning LG Gpad and hotspot accounts were deactivated by freedompop without my permission. My initial cell account was registered to [redacted], and the recent one was connected to [redacted] Name: Bradford M. McDonald Address: [redacted] MJB RANCH ROAD, ANGELS CAMP, CA [redacted] Landline: [redacted]

I have purchased several tablets, smartphones, WiFi devices, and sim cards, each requiring a unique email address. Currently, all my devices and accounts are disabled. The latest smartphone is not charging. I remember asking for my first cell number [redacted] to be transferred. I got a new smartphone but cannot reach anyone at the toll-free customer service line. Many of my LG Gpad7s are not working, most WiFi hotspots are down, and the most recent cell phone has never functioned properly. The sim card I bought was never activated. Accounts for the functioning LG Gpad and hotspot were deactivated by freedompop without my consent. My first cell account is registered to [redacted], and the last cell account was under [redacted] My information is as follows: Bradford M. McDonald at [redacted] MJB Ranch Road, Angels Camp, CA [redacted]. My landline is [redacted].

I have purchased several tablets, smartphones, WiFi devices, and sim cards, all requiring separate email addresses. However, all devices and accounts have been disabled. The latest smartphone is not charging, and I tried to transfer my first cell number [redacted]. I purchased another smartphone but have been unable to reach anyone at the toll-free customer service line. Many LG Gpad7s are no longer functioning, most WiFi hotspots are also not working, and the most recent cell phone never worked. Additionally, the sim card I bought could not be activated. The working LG Gpad and hotspot accounts were deactivated by freedompop without my permission. My first cell account is registered to [redacted], and the last cell account was under [redacted] Name: Bradford M. M. Address: [redacted] MJB Ranch Road Angels Camp, CA [redacted] Landline: [redacted]

I signed up for FreedomPop and was told about a 30-day free trial. Three weeks later, with only one week left of my trial, I tried to cancel but was persuaded by a representative to stay. They assured me they would credit my account to avoid being charged the following month for a full 30-day trial. To my dismay, I woke up this morning to find a charge on my account. I lost my job last week and cannot afford this unexpected fee. I will contact my bank to dispute the charge and prevent any further charges until I can speak to a representative.

I recently discovered unauthorized charges from FreedomPop on my bank account, totaling $[redacted].26 per month. After speaking to Lance Summers on the phone, he advised me to purchase a Google Play card, load $[redacted] on it, and he would refund the money taken by FreedomPop, amounting to $2,[redacted].26. I followed his instructions, provided the card details, received a reference number, and was told the refund would be in my account the next day. However, upon checking, the $[redacted] on the card was gone, taken by the employee. Subsequently, I found my bank account emptied as well. In total, I am owed approximately $3,[redacted] by FreedomPop. I demand this amount to be returned to my bank account by tomorrow, as these actions are unlawful.

I am encountering issues with FreedomPop as they are not responding to my calls. Despite reaching out several times over the past three days, I am consistently met with no assistance. Additionally, they have deducted money from my checking account without any resolution to my problem. I continue to be ignored or faced with unhelpful automated responses. My main concern is the substantial amount of $3,[redacted] that they owe me, which I desperately need to cover bills and essential expenses. It is frustrating that no one from the company, not even top officials, has reached out to address my situation. I am hopeful for a prompt resolution as I am struggling financially, while the company appears to be prospering without concern for customers like me.

I am looking for assistance at FreedomPop. I am in need of speaking to someone in charge, whether it be the vice president or the CEO. They have deducted $2,[redacted].24 from my bank account without my consent. After receiving a notice to call, I have been attempting to contact them since 6 in the morning. I managed to speak with someone briefly, but they abruptly ended the call. My main concern is getting my money refunded as I have financial obligations and need to provide for my children. It is distressing that they are unresponsive to my situation. I did not authorize these transactions, and I am counting on their cooperation to resolve this matter promptly.

I recently paid my monthly bill of $18.96 for unlimited talk, text, and [redacted] data. When I found my phone charging turned off, I discovered all my data was gone in less than 24 hours. This has happened twice before in November [redacted] and March or May [redacted]. Despite removing unnecessary apps to preserve data, the issue persists, affecting my safety as an older woman on a fixed income. Contacting customer service is challenging as they require an additional $5.95 per month for phone support. Attempts to submit a ticket online have been unsuccessful due to technical issues redirecting me before I can send my complaint. Previous interactions with customer service revealed that they couldn't account for the excessive data usage and attributed it to a glitch. I urge FreedomPop to address this recurring problem promptly. Sunny

I signed up for FREEDOMPOP's free trial a while ago, but only received the sim card and never used their service. Despite canceling my account in March via email and being reassured everything was fine, FREEDOMPOP still deducted $98 from my bank account without permission in September [redacted]. I demand a full refund promptly. Contacting the company has been impossible as I couldn't find a phone number for assistance. It's frustrating not being able to resolve this issue and having unauthorized charges on my account. Please refund the money immediately as I have no affiliation with FREEDOMPOP and did not authorize any deductions from my bank account. Diana Caldwell

I recently dealt with a billing issue from FreedomPop. They charged me $35.97 and $37.97, repeating a mistake made back in October [redacted]. Looking for alternatives, I entered my MEID at Ting, only to discover that my iPhone 7s was flagged as lost or stolen. I've used the same phone for 3 years, even had an account with Ting 2 years ago using the same MEID. Reluctantly, I canceled due to poor reception, but now want to return as their coverage has improved. Returning to them, I was shocked to learn my phone had been flagged. This was never indicated when I searched for other carriers in October [redacted]. I can't help but feel FreedomPop is connected to this issue.

I was browsing the FreedomPop website, considering a mobile hotspot. I didn't proceed with the order but unexpectedly received the device later. When my friend used my credit card for their FreedomPop payment, their phone got linked to my account, giving me two unwanted lines. Despite being charged, I didn't use the services. After calling to explain the situation, the accounts were downgraded and canceled, but I was still billed again. I want to cancel these accounts and get a refund for the recent charges.