Forever 21 Customer Service Issues

Hello, I am reaching out regarding my order number F[redacted]5. I had purchased a black sheer top which was returned due to quality issues from your end. This incident occurred on the 7th of December [redacted], and as of the 11th of February [redacted], the matter remains unresolved. The amount of Rs [redacted] has not been credited back to my Forever 21 wallet. Despite my daily efforts to contact customer service, the query has not been resolved. I have been informed that it is an RTO case, however, it has been over 2 months. I have made numerous attempts to reach out via email and Instagram. I kindly request a refund of Rs [redacted] to be credited back to my Forever 21 wallet.

I am currently employed at one of your stores and am seeking assistance from the Human Resources department. I have been experiencing a hostile work environment and would like to inquire about the possibility of being transferred to a different Forever 21 location. I am apprehensive about potential repercussions from my managers if I address these concerns directly, so I kindly request confidentiality. Despite my efforts to contact Human Resources using various phone numbers, I have been unsuccessful. In a recent incident, I disclosed my digestive issues to my managers, Sydney and Hannah. Following a conversation where Hannah's response made me uncomfortable, I was sent home on 03/16/[redacted] for feeling nauseous due to my eating disorder. While Hannah insisted I produce a negative covid test to return to work, Sydney later informed me that it was unnecessary. I feel isolated at my current store as everyone seems to have close relationships, which leaves me feeling vulnerable. Considering the circumstances, I believe a transfer to another store would be beneficial for my well-being. I am hesitant to approach my current managers again about this matter, fearing their reaction. I am seeking guidance from Human Resources regarding a possible transfer.

I spoke with Customer Service earlier today on 1/18/22 at 5 a.m. to cancel 2 orders due to a payment issue on the company's end. Despite trying to rectify the situation, I ended up with 3 orders processed. Supervisor Sam provided a Confirmation Code and instructed me to call [redacted], which turned out to be an incorrect number. I tried contacting [redacted] but it's always busy now. The Confirmation Code to cancel the unauthorized orders is [redacted]58, associated with Order #[redacted] and #[redacted] from today. Please confirm via email at [redacted] During the call, there were unexpected charges. Despite declining them, $4.95 was charged by Pro Health, likely related to the call. I request a credit for this charge along with the cancellation of the extra orders. The customer service experience has been disappointing, requiring unnecessary steps and leading to a dead-end. Efficiently handling the cancellation and credit is essential. I hope for improved communication and prompt action on canceling the 2 unwanted orders. Further details or assistance may be needed. I attempted to contact Peter at [redacted] and Sam's directed number, but it was incorrect. Please provide a functional contact number for resolution. Thank you, Laurie Cincola.