First Security Bank Customer Service Issues

I completed the SalAd form provided by my colleague on September 5, [redacted]. Unfortunately, I only received a text asking about my company's website, which I promptly responded to, but heard nothing back. My friend recommended I try filling out the form again, where I was given a reference number for updates. Yet, there has been no progress. In the third week, I shared the SalAd link with a teammate who received their payment within a week. This has left me feeling frustrated. I reached out to the SalAd point of contact via email but have not received a response. It has now been four weeks, and I am currently in the fifth week without any updates.