First Premier Bank Customer Service Issues

I recently ordered a new card because I couldn't find my old one. However, when I activated the new card, my account was put on hold and my privileges were suspended until I verified my address. After providing the necessary information to lift the hold, it has not been removed from my card. I believe that they are intentionally delaying the process, possibly due to a previous argument I had with a supervisor over the phone. I completed my part by submitting the required information, now I just need them to lift the hold on my card as promised.

First Premiere Bank informed me that my credit card was $4.95 over the limit. Consequently, on August 28, I made a payment of $34.95, comprising the $30 monthly payment and the over-the-limit amount. Surprisingly, I was charged a $28 returned check fee along with another $34.95 monthly payment, totaling $62.95. What's more, the $34.95 payment I made appears to have not been properly credited back to my account. Now, they are asking for the $62.95 payment due on September 12. I find this unjust as I just settled my account on August 28. If this issue is not resolved, I will be left with no choice but to close my account, despite being a loyal customer of First Premiere Bank for more than 2 years. It's essential that this situation is rectified promptly to maintain my good payment history before the September 12 deadline.

To Whom It May Concern, I am concerned about the recent communication from your staff regarding my credit cards. I was not informed that my accounts would be reviewed and subsequently closed after I made recent payments this month. Additionally, there was no mention of a potential account review beforehand, causing unnecessary complications when I was asked to obtain a bank statement. The lack of transparency is disappointing and the customer service experience with the supervisors was unsatisfactory. Moving forward, I hope for clearer communication and better service to avoid misunderstandings. Thank you, A Concerned Customer

I have submitted all the required documents, but my account hasn't been updated yet. The representatives have been telling me to wait another 3 to 5 days every time I inquire. Since December 8th, they have acknowledged receiving my ID and Social Security, but they claim they haven't received the proof of my address, which I faxed and uploaded on the app. I ask for a review of my account, as I am trying to stay on top of my credit cards despite the delay. I appreciate your patience with me, but I feel misled about being able to use the card after making a payment. The representative didn't mention any issues until after I paid. It's been a tough time since Christmas and New Year's, as I couldn't buy gifts for my grandkids as planned, which I also explained to the representatives.

I had a credit card with them years ago, but I canceled it when my credit improved. Recently, I reapplied after facing health issues and my credit score dropped. They approved the card but then unexpectedly canceled it, claiming they needed more documentation. Despite my repeated attempts to send the necessary paperwork, they eventually closed the account due to a delay on my end. When I called their customer service line, the representative I spoke with was incredibly rude. They left me feeling frustrated and helpless. This whole situation has been a nightmare, with them stringing me along for weeks and then abruptly shutting me out. It's clear to me now that this company lacks empathy and integrity. I wish I had never gone back to them. It's unsettling how they took advantage of my vulnerable position. I believe others should steer clear of this dishonest company.

I need assistance with my account as I have been unable to update my payment information. Unfortunately, I experienced a setback when someone hacked into my bank account and stole funds from my Money Lion account. As a result, I haven't been able to make timely payments on my Premier Bankcard. Currently, my account balance stands at $[redacted].66 instead of the expected $[redacted].00, with a minimum payment due of $[redacted].66 due on May 18. I find myself in a difficult situation as I am unable to pay the full amount and anticipate accruing late fees. If there is any way to arrange a reduced payment plan, I would greatly appreciate your assistance.

I am curious why, after making three consecutive payments to my credit card balance on June 14, 15, and 16, and seeing them reflected in my balance on June 18, 19, and 20, I still do not have access to the available credit. It is now June 22, and the money is not showing up as available credit, which is frustrating.

I made my first credit card payment one day late, as I realized the due date was actually the 26th, not yesterday. As a newcomer to credit cards, I had to pay a large deposit to open the account and felt discouraged when I was hit with a $28 late fee. The representative I spoke to was not friendly and made me feel like an inconvenience. Feeling frustrated with the situation, I now question my decision to open the account. I am disappointed with the lack of understanding and friendliness from the customer service. Despite trying my best to navigate my first credit card, I feel overwhelmed and regretful about my choice. The overall experience has left me disheartened, and I am considering canceling the account due to the disrespectful interaction with customer service.

Hello, I'm Lisa R. A few years back, I had a credit card with your company. Due to personal challenges, I lost track of it. I've been trying to reach out to request a new card to resume payments and rebuild my credit with your assistance. Unfortunately, my ex misused the card during that time. I'm unsure of the exact charges. Now that my financial situation has improved, I'm eager to settle the outstanding balance, make regular payments, and have access to the card again. I remember your excellent customer service and support whenever I needed help or had queries. I would appreciate it if you could send me a new card so I can continue using your services. Thank you for your attention to this matter.

I recently discovered a charge of $[redacted] on my card that I did not authorize. Thankfully, First Premier promptly contacted me, and after I informed them of the unauthorized transaction, they placed a hold on my card. Now, I need the hold to be removed so I can resume using my card. The last four digits of my card are [redacted], and the last four of my social security number are [redacted]. My name is C. Strader, and my address is [redacted] Judy Lane, Kinston, North Carolina, [redacted]. The unauthorized charge was for $[redacted], and though it was not mine, I appreciate that it was not paid. I would like to start using my card again, so kindly assist me with that. Thank you. You can reach me at [redacted] or strader or [redacted]

Today, I had a phone conversation with Nicole regarding a discrepancy in my account balance. I uploaded a letter received in the mail today confirming my current balance as $[redacted].25. However, my online account reflects a balance of $[redacted].82. I am seeking clarification on this matter. Thank you, Elizabeth.

First Premier Bank withdrew my full payment on time from my bank account, but now they are requesting pictures of the front and back of my debit card to verify the account. They claim that my large payment seemed suspicious to them, even though they took the funds without prior verification. As a result, they have frozen my credit card and are withholding my credit usage until they confirm the ownership of the bank account.

After a difficult time recovering from an accident, I unfortunately missed 2 payments. Since then, I have been dedicated to staying current and even paying extra towards my balance to improve my credit. I kindly ask Premier to consider removing those 2 missed payments from my credit report. Thank you for your attention to this matter. Sincerely, Tisha Fout