Fingerhut Customer Service Issues

Earlier this month, I purchased an office computer chair. After assembling it, I ensured all screws and wheels were tightly secured. However, last Thursday, one of the wheels came off while I was sitting, causing me to fall and injure my right shoulder and arm. I have received medical treatment for these injuries. Although I usually keep the boxes of my purchases, this time the box was accidentally discarded by a friend. Therefore, I would like to request a refund as the chair appears to be defective. I will disassemble it and return it to Fingerhut in a different box. I have been a satisfied customer of Fingerhut for three years and have always been happy with the products and service. I hope we can resolve this matter promptly.

Earlier this month, I bought a computer chair, carefully assembling it with all screws and wheels securely attached. Last Thursday, while sitting in the chair, a wheel unexpectedly popped off, causing me to fall and injure my right shoulder and arm. Seeking treatment for the pain, I discovered the box was mistakenly thrown out by a friend who didn't know I wanted to keep it. As the incident was due to a defect in the chair, I'm requesting a refund from Fingerhut. Despite this issue, I have been a satisfied customer of Fingerhut for three years, appreciating the products and service. I plan to disassemble the chair and return it in a different box to ensure a full refund. I trust that Fingerhut will resolve this matter promptly.

I'm interested in applying for the "Fingerhut Advantage New Customer No Annual Fee" card, specifically for bad credit. I received an offer for the CASHNET USA card and when I compared credit cards online, the Fingerhut card was the only match I found. I'm not sure about my credit score, but I know it's at least above [redacted]. I am actively working on rebuilding my credit, paying off debts, and dealing with identity theft issues. I prefer not to disclose my Social Security Number online due to identity theft concerns, and I want to avoid causing a hard pull on my credit. Can I apply for the Fingerhut card over the phone if I meet the qualifications? Thank you for your assistance! - C.J.B.

Subject: Urgent Request for Letter Amendment Dear [Realtor's Name], I am writing to request an amendment to the letter you sent to my client, Elaina Martinez, on September 12. The addition of the statement "This client has not had a late payment on this account" is crucial due to the impact on her credit report. Despite the lack of late payments, the credit reporting agency has inaccurately displayed such information, potentially jeopardizing Elaina's ability to secure a home loan promptly. Time is of the essence as Elaina is currently in the process of purchasing a house and cannot afford to wait the standard 30 days for the next credit report update. I have reached out to the Better Business Bureau, who advised attempting to resolve this matter directly with you before escalating further. Your prompt assistance in providing the requested statement is greatly appreciated to prevent any delays in Elaina's home purchase. Please send the amended letter to Elaina Martinez at the provided email or fax as soon as possible. Thank you for your attention to this matter. Sincerely, Joyce Rayburn

I allowed someone to use my Fingerhut credit card, and they assured me they would make the payments. However, I noticed my credit score dropping recently. When I contacted Fingerhut to inquire about the situation, I was unable to reach anyone. I am now trying to determine the amount needed to bring my account current. If I cannot speak with a representative, I am unsure how to address this bill payment issue.

Last week, I ordered what was supposed to be a gun safe as listed in the ad. When I visited the Burska Manufacturing website to get more details about the safe, I discovered it was actually a flat wall safe without adequate space for guns. The ad lacks dimensions and side-view pictures, with only a single picture resembling a standard safe. Once I receive the item, I plan to return it promptly. However, I expect the return process not to incur shipping or restocking fees because of the misleading product description.

Hello, I need some assistance. Yesterday, upon logging into my account, I noticed a significant decrease in my balance. I had around $[redacted] after making my monthly payment to the company, but now it only shows $37 available. I cannot account for this sudden change as I have not made any additional purchases. Could someone please help me understand this discrepancy and assist me in recovering the missing funds? Moreover, I received two emails indicating that my packages have been delivered, yet I have not been able to locate them. Any help in resolving this issue would be greatly appreciated.

I spoke with a representative two weeks ago to switch my payment frequency from weekly to monthly. Unfortunately, the change was not made, resulting in two $35.00 overdraft fees on my account. I would like a refund for these fees and have my payments adjusted to monthly as requested. I had previously requested the payment date to be the 3rd of December. Thank you for your assistance in resolving this issue.

I am disappointed and frustrated with the customer service I received regarding my canceled order and the subsequent reorder issue. Despite numerous attempts to reach out, the problem remained unresolved, and I had to reorder the item at a higher cost. The tracking numbers provided were incorrect, leading to the cancellation of the original order without any compensation. I am seeking assistance from the CEO to address this matter promptly.

I have spoken to three different representatives at Fingerhut and have also sent emails regarding a repeated issue over the past three months. Despite assurances that it's resolved, charges and $35 bank fees are still being withdrawn from the setup account. I have made multiple payments, but the situation persists. I strongly prefer to pay monthly rather than weekly from this account. Removing the account details will prevent these unexpected charges. I'd appreciate it if my bank information can be deleted from my account. Continuously deducting payments hurts me with extra fees and leaves me dissatisfied, potentially leading to negative feedback. I've already expressed my concerns on previous calls, but the problem remains unresolved. I am disappointed by the lack of a self-service option to modify my personal data on the account. Please address this matter promptly.

My husband recently discovered a bill on his credit report that he believes may be a mistake associated with your company, Fingering. He has never engaged in any transactions with Fingering and is unfamiliar with the company. The bill seems to have been overlooked due to its age, but he is eager to resolve this issue and determine why it is affecting his credit. His name is Rex Lennie, and we reside at [redacted] 9th St S.W., Huron, SD. We have been living at this address since [redacted], having previously resided in Iowa for most of our lives. If you could assist us in resolving this matter, we would greatly appreciate it. Thank you.

I have been a loyal customer of Fingerhut since I was 20, and I am now 59. I am frustrated and seeking assistance. I have been diligently working on improving my credit score for a year in hopes of buying a house. Recently, Fingerhut increased my credit line without my consent, encouraging me to make a purchase. However, when I chose not to buy anything, the unrequested increase was rescinded, causing my credit score to drop by 23 points. This does not seem fair to me. After four decades of loyalty, I expected better treatment, such as leaving the credit increase untouched for future use. If this matter is not resolved, I may cease all future business with Fingerhut and inform the numerous clients I encounter daily at the Welfare Office about my negative experience. I feel penalized for a credit adjustment I did not authorize, which jeopardizes my home buying plans. I am eager to address this issue with a customer service supervisor.

I recently applied for Fingerhut and was approved for a $[redacted] credit line. While considering purchasing a TV, I went to the checkout screen and left my phone briefly unattended. Unfortunately, my girlfriend's son accidentally submitted the order without my consent. I need assistance in canceling the order and getting a refund of $[redacted] to avoid financial difficulties. I value being a Fingerhut card member and would appreciate your prompt help in resolving this issue. Thank you.

I attempted to send two apology letters to Fingerhut which were not received. I am now reaching out this way. Recently, I received a call from a gentleman informing me my account was past due. Due to having automatic payments set up, I initially thought the call was fraudulent and unfortunately made some inappropriate comments. I mentioned contacting my attorney, which I regret as I do not have one. Moving forward, I will refrain from making such remarks. Kindly remove the status from my account so I can make Christmas orders. Sincerely apologizing, Sherri G.

I need to discuss an issue with an item I returned for an exchange that Fingerhut promised. The item I bought, a hoverboard for my son, was on sale and arrived cracked. When I returned it, I was told they could only offer me the same item at full price, since the sale had ended and they were now out of stock. This feels unfair as I was assured an exchange prior to returning it. Now, they are not willing to replace it at the sale price, making me pay the current full price, which is the same as the regular price. My son is disappointed as this was his Christmas gift, and I am frustrated by this situation. I hope Fingerhut can find a solution soon and restock the item or offer a fair alternative.

I recently ordered a tablet/DVD player. My account indicated it was shipped yesterday. Today, I received a package from Fingerhut, but it contained three children's DVDs intended for a customer in Westerville, Ohio, not me in Country Club Hills, IL. The shipping label had my correct name and address, but the items were wrong. I'm concerned about potential charges for the tablet/DVD player sent to the wrong person. I ordered it as a gift for my brother, and his birthday is approaching. I have the packing slip/invoice to prove the mistake and can provide a photo if needed as I can't attach it here. Please get in touch with me promptly to resolve this mix-up and ensure I receive the correct item on time for my brother's birthday. Thank you, Karolin P. [redacted].

I recently purchased a phone through Fingerhut. Upon opening and attempting to activate it at T-Mobile, I discovered it was not compatible and did not transfer my information properly. I returned the phone within two business days in its original packaging. To my surprise, Fingerhut sent it back three days later claiming it was not in good condition. I contacted Fingerhut, but they refused to accept the return, threatened to charge me for the phone, and kept the SIM card. I have been a loyal Fingerhut customer for six years without issues until now. I am concerned about my credit being affected by this situation. According to their policy, I should have 30 days to return items I do not want. Despite reaching out four times, I have not received a resolution. I am unsure what steps to take next.

On June 15, [redacted], I ordered the Samsung Chromebook 4 11.6 Full HD Intel Celeron with 6GB Memory and 64GB SSD from Fingerhut, listed as Item NQ0QS. My order number was ORD[redacted], with UPS tracking number 1Z5RX065YW[redacted]6. I specifically requested a signature delivery to ensure I received the laptop securely. Despite this, Fingerhut used USPS for the delivery to my row townhome. On delivery day, I was informed it was left in the communal mailbox. Due to the value being over $[redacted], I had to report it to the police and provide an affidavit to Fingerhut with report number [redacted]. Following their email stating the laptop was delivered, I have now been instructed to send a dispute letter within 45 days to seek a refund.

I discovered an unauthorized account opened in my name at Fingerhut. Despite working diligently to improve my credit, this account was sent to collections, causing a significant drop of [redacted].5 points in my credit score. I have never conducted any business with Fingerhut and suspect it might be related to someone attempting to harm me financially. The stolen phone, currently in use, has been reported to the appropriate credit bureau. I require immediate removal of this fraudulent account from my record as I refuse to pay for any unauthorized charges. I am prepared to seek legal counsel if necessary to address this issue directly with Fingerhut. It has been challenging to reach anyone at Fingerhut as the contact information provided leads to dead ends. I am frustrated with the lack of response and accountability from Fingerhut's leadership and demand resolution promptly.

I recently discovered an unauthorized account opened in my name at Fingerhut, impacting my credit score negatively by [redacted].5 points. Despite my efforts to rebuild my credit, this account was sent to collections erroneously. I have never purchased anything from Fingerhut and am a victim of identity theft by someone attempting to harm me financially. This situation is causing me significant distress as I have been out of work for three years and cannot afford to pay for these unauthorized charges. I am escalating this matter and considering legal action if Fingerhut does not remove this account from my record promptly. The lack of response and evasion tactics I have encountered from Fingerhut's customer service are frustrating, and I am determined to resolve this issue swiftly.