Fannie Mae Customer Service Issues

I applied for a refinance loan with Chase Bank in Grass Valley, CA in June [redacted] for a Bay Area duplex rental property with high equity. As Power of Attorney for my incapacitated husband who is the Grantor of the Revocable Trust holding the property, I sought the loan to cover his medical expenses. Chase declined the loan citing Fannie Mae Guidelines requiring the Borrower to be the Grantor of the Trust, which is my husband. Given his condition, I act on his behalf. Urgently needing the funds for his nursing home care, we face a financial challenge without the loan. I request an exception to the Grantor rule to secure the refinance loan. The property presents high equity, and as his appointed P.O.A. and Successor Trustee, I am empowered to make financial decisions on his behalf. Your assistance in resolving this matter promptly would be greatly appreciated. Thank you for your attention to this urgent issue. DMSmith

I have been a Pastor for almost 6 years. My previous employer, with whom I worked for 5 and a half years, provided my family and me with a free parsonage or housing as part of my compensation. I started with a larger church in July [redacted], where I receive a salary, housing allowance, and travel expenses as part of my compensation package. My loan application was denied because I lack 12 months of proof of receipt for the housing allowance. Is the free parsonage I received for the past 5 and a half years equivalent to housing allowances in my current situation? If my previous employer, a church, didn't provide the apartment we lived in rent-free, I would have received a housing allowance instead. This situation is frustrating. Thank you.

Good morning! Our company is enrolled in Day 1 Certainty. I have a few questions about the process. 1. Are there any additional steps that loan officers and processors should take when requesting reports to ensure they are validated through Day 1 Certainty? 2. Do the reports need to be processed through Desktop Originator for validation? Can I also use Equifax for this purpose? 3. How can I enable other vendors who are not currently approved to run Day 1 Certainty Validation reports on our profile once they are approved? For instance, we work with Credit Plus, who is in pilot with Fannie Mae. I prefer to receive this information via email for future reference. Please contact me at the email provided below.

I am facing challenging circumstances. I married a former friend who turned abusive, leading me to flee for safety. As someone with mental and physical disabilities, I am in need of social security disability support. Despite having legal representation, my application was initially denied. I am considering seeking assistance from Fannie Mae and have located a prospective home near my father's residence at [redacted] Ceres Way, Pgh, PA [redacted]. My daughter and grandchild are also experiencing homelessness. Any help with the potential tax issues for the house would be greatly appreciated. I am hopeful for a positive outcome.

As a lender, I am currently dealing with a buyer who filed for Chapter 13 bankruptcy and was discharged on March 16, [redacted]. I possess the "Discharge of Debtor After Completion of Chapter 13" document as well as Schedule D, which lists Bank of America as a creditor for a mortgage account. However, the bankruptcy attorney insists that the Order of Discharge signifies that all listed debts were discharged upon successful completion of the Chapter 13 Plan. On the other hand, the underwriter is requesting a list of "Discharged Debts/Creditors." I am puzzled whether all Chapter 13 bankruptcies include a Discharged Debts/Creditors list since only two creditors were mentioned in Schedule D. To ascertain if the mortgage was discharged through bankruptcy, we may have to wait an additional six months. This situation is critical, considering the borrower has an impressive [redacted] credit score and no public records on their credit report.

I need help with clarifying a situation involving a buyer who completed Chapter 13 bankruptcy successfully in [redacted]. The Order of Discharge was issued on 3/16/12, and Bank of America Mortgage was listed as a debtor in the Schedule D "Creditors Holding Secured Debt." The bankruptcy attorney insists that the Order of Discharge confirms that all debts listed were discharged at the end of the Chapter 13 Plan. However, the underwriter now requires a document indicating "Discharged Debts/Creditors" to confirm if the mortgage was discharged or foreclosed. The attorney and buyer believe that the current papers should suffice as proof of the inclusion of Bank of America Mortgage in the discharged orders. Is a separate "Discharged Debts/Creditors" document necessary in this case, especially considering the borrower's high credit score and lack of public records mentions on the credit report?