FairPoint Communications Customer Service Issues

I attempted to contact regarding this issue but do not have my account number available. My phone number is [redacted]. My name is Georgia A. residing at 77 Grove St North Conway, NH [redacted]. I have several inquiries: I would like to know my typical monthly bill amount excluding any long-distance or additional fees. I need confirmation that my Lifeline discount is still active. I often struggle to remember the renewal dates. My sister has been managing some of my bills due to my limited mobility as a senior. She is facing difficulties now, being older herself. That's all. I recall my password as "Danny" with a four-digit number [redacted]. Thank you, Georgia

Hello, I am seeking clarification regarding the authenticity of the email warning about my IP address being shut down by Microsoft within 24 hours. I have been unable to reach customer service or tech support, and I am feeling quite frustrated. I am unsure whether the alleged "Microsoft" call was genuine or a scam. Your expert advice on this matter would be greatly appreciated. Regards, S. M. [redacted] [redacted]