FIA Card Services Customer Service Issues

We have been through a difficult time due to identity theft many years ago. Harassed by debt collectors while my wife was ill, we lost our savings, health, and are struggling to save our home. Despite filing a police report and providing evidence of the culprits, complications keep arising. Attempting to consolidate our mortgages to secure our home, we discovered two liens still on our property. Despite sending the required documents to FIA, the liens were not removed as promised. We seek urgent help to cancel these liens swiftly. Enduring 11 years of this ordeal has taken its toll on us, especially on my wife's health. The lack of resolution from FIA, with rude communication, has added to our distress. Please assist in resolving this matter promptly as we yearn for peace and relief from this ongoing struggle. Thank you.

I recently received a letter at my parent's address regarding a writ of garnishment for student loan debt issued by the Harford County Courthouse in Bel Air, MD. Unfortunately, due to issues with my local post office, I did not receive any mail at my new address. I am eager to set up a monthly payment plan to avoid wage garnishment through my employer, PepsiCo. I struggled to make payments at my previous job with Dollar Tree, where I earned minimum wage in MD. However, I am now in a better position to make monthly payments with my new job. It seems that the lack of communication was due to the change in address. I am seeking immediate assistance to resolve this matter and prevent wage garnishment. Thank you.

I have been waiting on hold for over 20 minutes. I have already sent an email and requested a call back. What else can I do? My account is being debited automatically every month, and I need to know why. My call just disconnected after 26 minutes. Please contact me via email at [redacted] D. Anderson From Brandon, MS [redacted]. My issue has still not been resolved. After my second post, a message appeared saying my issue was fixed. This is really disappointing.

My husband is the Special Administrator of his mother's estate, with documentation available upon request. His mother, Margaret MacLeran, made payments to Bank of America processed by FIA Card Services, with an account number on the back of the check. The Bank of America branch was unable to provide information about the account. We are attempting to understand the purpose of this account and whether it needs to be included in the documents for the other beneficiary. We discovered a check for almost $12,[redacted], prompting this query. We can furnish the court order for Special Administration, Margaret MacLeran's death certificate, and copies of the front and back of the checks. Fran & Tom MacLeran

In [redacted], I had outstanding debt with Bank of America credit cards, which was charged off and handed over to FIA Card Services for management that same year. Upon enrolling in a debt settlement program through a company, I began monthly payments of $[redacted] into an escrow account for 12 months. Surprisingly, after a year, I discovered only $[redacted] remaining in the escrow account without any prior notice or consent for fund withdrawal. Investigating further, I realized that the debt settlement firm had communicated with FIA Card Services to negotiate a settlement, leading to a settlement offer document requiring three signatures - one each from FIA, Debt Settlement Agent, and myself. Unfortunately, I had not been given the chance to review or sign this crucial paperwork. Consequently, the depletion of funds from my escrow account included monthly payments of $[redacted] towards the debt settlement conditions, as well as a fee of $[redacted] taken by the debt settlement agent. These transactions were conducted without my explicit permission or awareness. Additionally, FIA Card Services disputed the debt by presenting false information in their case against me at the General District Court of Fairfax County in Virginia, resulting in a judgment despite not seizing any of my assets yet. Considering legal action against FIA Card Services for breaching their responsibilities regarding my case and withholding essential documents, I am contemplating filing a lawsuit in the Court of Delaware. Should Get Human have any recommendations or assistance, please contact me via email. I eagerly await hearing from Get Human. Warm regards, W.T.