Europcar Customer Service Issues

I need assistance with arranging the vehicle transfer between Wellington and Picton due to car ferrying restrictions. I am aware that the rental partner will organize this transfer once I provide them with the ferry crossing date and time. I plan to cross on the 18th of January [redacted] at 5:00 PM from Wellington and pick up the new car in Picton at 9:00 PM. Kindly advise if this arrangement is acceptable. How can I get in touch with the rental partner to finalize these details? Your help is much appreciated. Thank you, Yaakov O.

I am a travel agent from California writing about a frustrating experience with Europcar. I booked an "AUDI A3 Automatica" for Mr. Alec MacPhail's 13-day rental in Venice, Italy, but upon arrival, he was offered a Jeep instead of the Audi or BMW he had paid for. Despite the car lot being full, he was refused the car he wanted. The staff were rude and insisted he either take the Jeep or leave. After contacting me, I suggested he proceed to Ljubljana but Europcar refused due to different policies in Italy. Trying to resolve this issue, I reached out to Europcar, but they only communicate via email. I am struggling to get a satisfactory response, Reference #[redacted]6 was provided but no further assistance. I am considering having Mr. MacPhail return the car in Slovenia and seek a refund for the remaining days to rent a new car. I need advice on how to proceed as I am not finding helpful solutions from Europcar. If there is no resolution, I am apprehensive about incurring significant telephone charges in dealing with this matter. Any guidance or suggestions would be appreciated. Thank you. Patricia Snyder from Destinations Unlimited, Pleasanton, California. Email: [redacted]

Dear Sir or Madam, I am currently planning a trip to Australia and New Zealand next year and am interested in renting a car for my travels. I attempted to obtain a quote through your website, but encountered difficulty combining three separate car rentals into one quote. I would appreciate any assistance you can provide in this matter. My planned itinerary is as follows: - Arrive in Adelaide on September 17, [redacted], at approximately 15:00. Return the car at Melbourne Airport on October 17, [redacted], around 13:00. - Arrive at Hobart Airport on October 17, [redacted], around 16:00. Return the car at Devonport Airport on October 28, [redacted], around 14:00. - Arrive at Christchurch Airport on October 31, [redacted], around 14:00. Return the car at Auckland Airport on December 13, [redacted], around 12:00. I am a 37-year-old traveler from the Netherlands and am interested in renting a car similar to a Nissan X-Trail with full insurance coverage. Additionally, I would like to include two child seats for a 4-year-old and a 2-year-old in the rental. Please let me know if you can provide a quote or if you require any further information. Thank you for your assistance, Michael W.

In June, we rented a car in Nice, France, paying in advance. Upon receiving our Visa bill, we noticed an additional $67 charge. The car was returned in excellent condition as confirmed by the representative. After contacting Visa, they investigated the charge and determined it was in our favor, removing it. Recently, we received a letter from a debt collection agency claiming we owe the amount. We are currently traveling and will provide a copy of the Visa decision letter with details upon our return on November 17. It is expected that as a Visa payment acceptor, you comply with their regulations. We are unsure why the extra charge was added and are displeased with our credit being questioned. -John B.

Hello, I would like to address an issue regarding a courtesy car provided through the DLA. Recently, a payment was deducted from my bank account for a parking ticket my ex-partner received while using the car. Initially, I was assured that this would be the only charge, however, additional damages to the vehicle have occurred. I have attempted to resolve this with my ex-partner, but he is uncooperative. I would like to request the removal of my bank details from your system and a refund of £30.40 for the unauthorized charge. I would appreciate it if you could contact me promptly at [redacted]1 to arrange this refund. Thank you.

I was involved in an accident with one of Europcar's vehicles in Cork on 24/09/[redacted]. The claim reference number is [redacted]. Despite multiple attempts to reach Natalie Cleary, Claims Handler, I have been unsuccessful in obtaining information about the claim's status. I need this resolved promptly so I can proceed with my insurance claim for reimbursement. Europcar has already processed my €5,[redacted] deposit. Can someone provide an update on this claim, please? Thank you, M.S.

Subject: Concern Regarding Charges from Europcar Dear Sir/Madam, I am reaching out to address the letter I received regarding an outstanding payment of £[redacted].82 for unpaid invoices at my parents' address. Despite several attempts to contact Europcar, I have not received a clear explanation for this charge. The initial amount of £18.82 was not accompanied by any details on why I am being billed, which is causing me great confusion. The vehicle in question was rented through my insurance, and my only interaction with Europcar was during the vehicle return. The lack of communication and clarity on this matter is concerning, and I am keen to resolve it promptly. I have made several unsuccessful attempts to reach Europcar both via phone and email, but to no avail. I am eager to have this matter clarified and resolved without further delay. Thank you for your attention to this issue. Best regards, Lewis B.

Dear Europecar, I was alerted by my credit card company about a $49.89 charge from Europecar, which I cannot account for. My previous rental with Europecar was from Venice airport on August 30, [redacted], to Milan airport on September 10, [redacted], with Reservation no. [redacted] and Invoice No. [redacted]32 settled in full. My online account shows a $0.00 balance. Despite multiple attempts to contact Europecar by phone and email, I have not received an explanation for the charge. If the issue is not clarified by 2:00PM EST tomorrow, I will consider the charge fraudulent, prompting cancellation of my credit card. Please respond promptly to avoid disputes and card cancellation. Sincerely, R. DeLeo

I am experiencing a recurring problem with the AdBlue warning in the Alpha Romeo SUV I rented from your Angouleme branch. Despite multiple visits to both Euromaster and the Alpha Romeo service center, the issue persists. The lack of assistance from Europcar and the absence of a suitable replacement vehicle have made resolving this issue very frustrating. This is my fourth rental with your agency, and for a contract totaling about [redacted] €, I had higher expectations for customer service. The continual problems with the rental vehicle are greatly impacting my holiday experience. - Ian Gilchrist, Contract # [redacted]

I have previously been a customer under my husband's name, Bruce E., even though I made the booking. I have created a new rental reservation under my name, and the reservation number is [redacted]. I am facing difficulties logging into my account because it is linked to two names. I am unable to update dates or times despite multiple attempts with airline information, driver's license, and my email. I need to reset my ID to resolve this issue. I am considering using another car rental company for an upcoming booking in a different country because of this problem. Can you please remove my husband's name from the account and set me as the primary account holder?

I arranged for a courtesy car rental through the Vauxhall Chingford London branch's mobility team on August 27, [redacted], while my vehicle was being serviced. I paid a £70 fuel deposit to the Europcar branch in Enfield via card upon collection. I had the rental until September 21, [redacted], and took precautionary pictures of the vehicle upon collection, including the fuel gauge, timestamped for any potential disputes. The vehicle was returned with the same fuel level as received. There is an unauthorized charge on my bank statement, which I adamantly dispute. I insist on the immediate refund of this charge. My name is Mr. Bertie, and the vehicle registration is DV17UNN from the Enfield London Branch. I can be reached at [redacted] or [redacted]8. I expect a prompt response from the branch to resolve this matter. Regards, Rodger R Bertie, Office of Dean Durham, Consumer Ombudsman UK.

Subject: Urgent Car Hire Assistance Needed Hello, I am writing to express my extreme frustration with the service I have received. I was assured a hire car (ref [redacted]) from your Newtown branch with specific requirements for my mobility scooter. Despite multiple confirmations, the booking was inexplicably canceled, causing me to miss a critical oncology appointment. I have since rebooked through Mike (ref [redacted]5/1) and urge for swift assistance as a disabled individual heavily reliant on a car for my day-to-day activities. The insensitivity and lack of consideration shown towards a customer in need is disheartening. My current mobility car, a BMW X1 auto equipped with a hoist, is essential for my mobility. Avoiding public transport due to health concerns during this pandemic is paramount. I anticipate a prompt response to rectify this situation. Thank you. Warm regards, Julie S.

I rented a car from RSW Fox Rental on June 8, [redacted], for a 6-day period. On June 14, I attempted to return the car at 4:45 am in dark conditions following a lightning storm. Unfortunately, without wifi or access to maps, I couldn't find the Radar Court site in Ft Myers and had to ask a police officer for directions. The officer advised me to park in the short-term airport parking and notify Fox. Despite numerous attempts to reach Fox customer service and roadside assistance, including speaking with Kate from the roadside team, no one has been able to assist me in locating the car. I even contacted the state representative and spoke with a customer service representative online. It has been 36 hours since my initial call, and I am still unable to get any help. I need to know if the car has been returned to Fox in Ft Myers and how to proceed with the final billing. Any guidance on releasing the credit card hold or filing a police report would also be appreciated. Thank you for your assistance. - D.P.

I rented a car from Fox Rental at RSW airport on June 8. When I tried to return it on June 14 at 4:45 in the dark without wifi, I got lost and was late for my flight. A police officer at RSW advised me to park in the short-term parking lot and inform Fox about the car's location. Despite numerous attempts, leaving messages, and speaking to Kate in roadside assistance, I haven't received a response. I had to ask my credit card company to hold the payment until I confirm the car is retrieved. It's been a stressful two days and I urgently need a supervisor from Fox to address this situation. Please have them reach out to me as soon as possible for resolution.

I am currently at Leeds Bradford Airport to collect a car, but unfortunately, no one is here. I am in need of assistance to reach the out-of-hours team. I faced a challenging situation where I had to take a costly taxi from Grimsby to Leeds Bradford Airport. After the Hull depot advised me to book there since they operate 24/7, not being able to find anybody upon arrival was disappointing. I had to make alternate arrangements by booking accommodation and will have the car delivered in the morning. Due to this inconvenience, I have incurred expenses and missed my medical appointment in London. I firmly believe a full refund of costs and compensation for the long journey are necessary. The lack of understanding and support from the Hull depot and the unexpected closure at Leeds Bradford are unacceptable. The whole experience has been frustrating and leaves much to be desired in terms of customer service.

I visited the Europcar rental office in Jerusalem, IL, and encountered a rude staff member who claimed my credit card was not working. Upon checking with my credit card company, I found there was no record of any attempted transaction. Despite my efforts, the rental office worker refused to assist me and asked me to leave. I then contacted the head office, who eventually asked me to return the next day for the same booking. When I returned, I was able to rent a car without issues but was surprised to find the price had increased significantly. The rental company explained that it was due to a "new booking." Despite my attempts to discuss the matter, I have been unable to find a resolution. My booking number is [redacted]. Thank you for any assistance provided.

One of your colleagues dropped off a car for me as a courtesy vehicle. However, the key battery was low, and it's been a struggle to lock and unlock the car. I had to leave it unlocked at work. I need someone to come to my workplace to replace the key battery. When I called earlier, the employee I spoke with was unhelpful and rude, insisting on speaking with my wife, who is the policy owner but currently unavailable due to a car accident. As the second driver with all the rental details, I would appreciate immediate assistance.

I am Rodney Wheeler, and I rented a car in San Jose del Cabo on October 20th for 24 days (contract number P08897). We faced a reservation cancellation at Casa Del Mar resort, eventually extending our stay at Coral Baja until November 2nd. Despite informing Europcar about the change and expecting a revised contract, one was never received upon returning the car on November 2nd. Surprisingly, a penalty was mentioned despite my proactive communication with Europcar. Reviewing my credit card statement, I found only a 50% refund was issued instead of the full amount of $[redacted].15. Europcar's policy of being notified three days after the rental start about an early return wasn't feasible for me as our plans were uncertain initially. I seek the remaining refund as I promptly informed Europcar upon knowing our departure date and they failed to provide a revised contract. I appreciate a prompt resolution.

Yesterday, I picked up a car at your London Heathrow location and accidentally left my Ray Ban sunglasses in the right front door compartment with the car parked at bay [redacted], DP69 HXY. My name is Sameer Sawhney. When I return the rented car on the 24th at the same location, I would be grateful if you could retrieve my sunglasses from the car. Please hold them for me, and I will collect them on the 24th. Thank you.

I am extremely frustrated with my experience with Europcar. I booked a vehicle pickup for 10 AM on April 27, [redacted], and received a call that there were no vehicles available, requiring me to wait until the next day. Since then, I have been trying to get in touch through phone calls but have not been able to reach anyone. I am struggling without transportation, having to rely on taxis for essential tasks, especially with a disabled child. I have not received any updates despite being told I may have to wait until Friday. This situation causing me immense stress and upset. I am unsure about when my car will be available. I am considering seeking alternative options and sharing my negative experience on social media unless this issue is resolved promptly.