Europcar Customer Service Issues

I rented a car from Florence International Airport, and due to flight changes, I need to return the car a day early. I have been attempting to contact the branch all week, but the number provided is inactive. I plan to return the car today but need to confirm the company's closing time first. Additionally, I would like to arrange a refund for the extra day since I will no longer require the car for that period.

I, Vibhu Aggarwal, with customer reference number US[redacted], believe I have been incorrectly charged on my credit card. The issues include an age restriction charge of 22.20 Euro despite being 47 years old with a provided copy of my driving license. I reported this to the staff at the Valencia office who acknowledged the mistake and mentioned discussing it with their superiors for resolution. Additionally, I paid in full for a "rental with no deductible rate" during booking, but I was still charged 19.36 Euro for a "Premium/railway Surcharge" without prior notification. I kindly request a prompt refund of the overcharged amount to my credit card.

I rented a car from Brussels, Belgium on June 29, [redacted]. We have encountered multiple issues with the rental car and rental agreement. Recently, I discovered a bubble on the driver's side tire. Despite visiting a Europcar location in Chambercey, France and contacting roadside assistance at +32 3 [redacted] (case number: [redacted]), I have not received a satisfactory resolution. My attempts have only led to further frustration and a lack of assistance. A tire center has warned me that driving with the bubble is unsafe. I am scheduled to leave for Geneva with my family tomorrow, and the uncertainty is causing me great concern. Seeking guidance on the next steps regarding the car, I am reaching out on this platform in hopes of a prompt response from Europcar. Your assistance in this matter is greatly appreciated. Thank you.

I recently rented a car in the UK from Europcar at Heathrow airport for 15 days from June 2nd to June 16th (reference number [redacted]). I specifically chose to book directly to avoid additional charges after a bad experience with EasyCar in the past. When I picked up the car, there were no extra charges listed on the booking form, and I returned the car in perfect condition and on time with a full tank of gas. To my surprise, I noticed a $90 charge on my credit card from Europcar UK in July which was unexpected. I have already submitted a query on July 19th (reference number [redacted]3) but have not received a response yet. If I don't hear back soon, I will have to involve my credit card company. I was hoping for a chat service for a quick resolution, not another ignored email.

I reserved a car three times today and after paying each time, I was informed that there were no cars available. Even when I went to the train station to pick up a car, I was told my booking was canceled because no cars were available, despite already taking my money. I am seeking assistance from Customer Service to address how I, as a customer, will be taken care of after being inconvenienced by Europcar.

I prepaid for a car rental in Lyon Expury airport through easyJet along with my flight booking. My flight was delayed, so I contacted the europcar service center. They reassured me that despite the delay, the office would remain open for me to collect the car. I double-checked the office hours considering my late arrival time, and they confirmed it would be open due to my partnership with easyJet and provided flight details. Upon reaching the airport, the car hire office was closed, leaving me unable to pick up my rental car. Since I needed to reach my destination urgently and could not wait until the next morning, I had to arrange alternative transportation.

Yesterday at around 3:45 in the afternoon, my group encountered a flat tire southeast of Pitlochry. After waiting nearly 5 hours for a tow truck and making approximately 10 phone calls to First Alert, the driver took us and the car to Europcar in Dundee, dropping us off at Hotel Indigo. Despite our efforts today, we were informed by First Alert that there is no available tire for the car. Unfortunately, Europcar Dundee is closed today and tomorrow, and our attempts to contact them by phone have been unsuccessful. In light of this situation, we had to extend our stay in Dundee. A practical solution would be to have a rental car delivered to our hotel by 8 a.m. tomorrow. If this is not possible, we will have to rent from a different agency and terminate our agreement with Europcar. Your prompt attention to this matter would be greatly appreciated.

We had a great experience with Europcar staff and our car, but we encountered issues with the GPS system. We paid approximately [redacted] euros for the GPS, and although a representative changed it to English and input our destination, we faced challenges. Despite being told there was an instruction book in the car, we followed the directions provided by the GPS and ended up heading in the wrong direction towards Nice instead of Vence. This confusing start to our trip was unsettling, especially at night. The following day, we attempted to use the instructions in the car, but they were in French and not helpful. Ultimately, we had to find alternative ways to navigate. We kindly request a refund for the GPS rental fee, as we were unable to utilize it effectively. Best regards, Irene and Peter E.

I received a parking violation at PARCHEGGIO PORTA AL BORGO in PISTOIA, ITALY (Preavviso number [redacted]/Y/18) on October 12, [redacted]. Both parking meters were out of order and not accepting payment. After consulting with locals who mentioned that no payment was required when the meters were broken, I left a note on my car explaining the situation. My Europcar reservation number is [redacted] (auto europe reservation US[redacted]-1). I have contacted [redacted], attaching a photo of the violation and my note. I wanted to inform you to prevent any potential charges through your company. I am willing to pay for parking but receiving a violation due to the malfunctioning meters is unfair. Please ensure that my visa is not charged. Thank you. Thomas W.

Reservation Number: [redacted] I recently returned from the USA after a rental with Advantage at San Francisco Airport. I encountered an unpleasant experience with a hard-sell tactic regarding pre-paying for electronic tolls, which I declined. However, after a no-fault accident and exchanging vehicles due to the 'Recovery Option' being declined, I discovered an additional charge for Recovery Service on my final bill. The new agreement given to me did not have my signature for the added service but was still charged. I request that Advantage addresses these practices and refunds the excess charge of $[redacted].74. I hope for a prompt resolution as I have been careful with payments in the past. Thank you. Sincerely, John M. [redacted] PS: I tried contacting through the website email system but encountered issues.

On November 3rd, I made a car reservation through Europcar in Portugal. Upon arrival, I was offered an upgrade which I accepted. I specifically requested and paid for the toll fee device. I was assured that the 6.75 euros I paid covered all toll charges during my rental period. When I returned the car on the 7th as scheduled, I received an invoice confirming everything was fine with no extra charges. However, on November 24th, I suddenly received a bill for 46.50 euros (Europcar Invoice [redacted]72), which was not mentioned earlier. This lack of transparency and surprise bill is disappointing. I trusted Europcar and feel let down by this experience. I plan to share this feedback on review platforms to make others aware of how customers are treated. Invoice: [redacted] - 3 Doors - 4 Seats - Manual Transmission - Minimum age: 19 - Air conditioning - CO2 Emissions: [redacted].0 g/km Included Extras: - Unlimited mileage - Toll Fee for Passenger Vehicles: 6.79 GBP - Medium Protection Package: 46.14 GBP per rental Total Paid: [redacted].32 GBP VAT included (excluding fuel costs): [redacted].27 EUR

I have been a Europcar customer since [redacted], renting a car about 8 to 10 times. However, I have never been able to log in to Europcar.com to access my personal data and reservations. This has caused issues during reservations and car pick-ups. When I try to log in using my email address [redacted], I receive an error message stating, "More than one driver profile is linked to this email address. Please use your driver ID number." Despite trying the ID number from my latest invoice ([redacted]4), I keep getting redirected back to the login page with an "invalid" error. I've also tried the "Forgot password" option with no success. Even after entering my driver's license number ([redacted]) and last name (Westerbeek), a different Driver ID ([redacted]2) is generated, leading to the same login issue. Any assistance would be greatly appreciated.

I rented a Peugeot [redacted] with 16,000km, and shortly after needed to exchange it due to a malfunctioning trunk. My troubles began when I contacted Europcar for assistance. Their suggestion was for me to go to the airport, park the car, and walk to the rental desk, which seemed unreasonable. I requested the representative to check if another Europcar location had a similar car nearer to Oeiras, but was informed this couldn't be done. Eventually, I was given a replacement, a Fiat 500x with 50,000km, at the airport. Unfortunately, the car was inferior to the Peugeot [redacted] and reeked of cigarette smoke. Despite my hearing difficulties, I was not clearly informed of the car model. Due to time constraints, I had to accept the unsatisfactory car and missed an important appointment. I believe I am entitled to compensation or a refund as I did not receive the vehicle I had booked and paid for. This experience has left me extremely disappointed, and I will not consider renting from Europcar in the future. I await your response. Regards, M. Feijao

During our trip to Marseille, France, my partner and I encountered issues with the car rental location. We had a reservation to collect the vehicle at 10 AM on September 4, [redacted], but experienced delays until 11:30 AM. The vehicle we received had damages like a broken seat belt and scratches, which we reported to the staff. Despite assurances from the parking lot tenant and confirmation on the account, we were still accused of the damages upon returning the car. Our efforts to prevent this situation have been unsuccessful, and we are now facing a surcharge of [redacted].22 EUR for damages we did not cause. Our hope is to have this unjust fee reversed as it has caused us financial hardship. We kindly request your assistance in resolving this matter promptly.

We booked a car at Paris Beauvais airport from the 13th to the 20th. We showed up with the Rentalcars voucher with the car amount already paid. They had us sign a form in French for the vehicle pickup. When they blocked money on the credit card, we received a message requesting [redacted]. We knew the deposit was [redacted], not [redacted] as told. When we got home and the money was not released, I called Rentalcars. They said [redacted] was taken for insurance? This is absurd! We did not request any insurance. You have deceived us, and we want this amount back. It's a disgrace!

I rented a VW Caddy GL180GB in Southampton from 13 to 15 October [redacted] and parked it in the apartment complex's lot with the owner's approval. Parking Eye issued two unwarranted Traffic Violation notices, which I contested by sending evidence to Europcar in two emails. Unfortunately, I have not received a response. My credit card was charged £40 before I even received the notices in Finland. Now, I see that £[redacted] has been reserved on my credit card despite my recent emails with evidence showing the unjust nature of the notices. I feel mistreated by the company's lack of acknowledgment of my correspondence and evidence. It is frustrating not to have a way to protect myself in this situation.

I booked my rental online through a third-party. Today I arrived at the Europe Car rental in Weiden, Germany. Unfortunately, when I got there, the store was closed during their regular hours. After waiting, a staff member arrived and asked me to return in 20 minutes for my car, but upon my return, the office was closed and empty. I waited outside, called their number multiple times, but no one showed up. I had already paid for the rental and now would like a full refund credited back to my credit card.

Subject: Refund Request for Overcharge by Europcar Spain I am seeking a refund for what I believe to be an overcharge on my rental car #[redacted] with Europcar Spain. Specifically, I am requesting a reduction in fees for a driver under 25 years old to be applied for one day only. Due to an injury to my right ankle, I was unable to drive after the first day of the rental period, necessitating my son Kevin Proffitt to take over as the driver. Despite the complexities and challenges we faced, Kevin was added as a driver for a specific period, with his 25th birthday falling within the rental duration. I kindly ask for a review of the supporting documents provided and a refund of the excess charges incurred. Your prompt attention to this matter is appreciated. Thank you, Pat B.

I would like to share my disappointment with my recent experience at the Europcar office. I have reached out to their team on 23 January but did not receive a response. Upon returning the rented car at Europcar Manises Airport Valencia at 1 AM on 20th of January, I left behind two pairs of sunglasses in the vehicle. I informed the staff immediately, and they mentioned the car was sent for cleaning. Despite being told that the sunglasses would be retrieved, only one pair was handed to me upon my return to the office. Despite my persistence, the other pair was not found. I was informed that the car wash was located 30 minutes away, contradicting the initial instruction to wait for 15 minutes. I left my contact details and requested the sunglasses to be delivered promptly due to my imminent flight, but unfortunately, I did not receive any update until after I had departed. Following a missed call post-flight, I discovered the sunglasses were still unaccounted for. I am dissatisfied with this entire incident and request Europcar to promptly send the missing object, associated with file number [redacted] from car 3924KMK, to the address on file as my current plans do not involve Valencia. Your prompt assistance in resolving this matter would be greatly appreciated.

Hello, I have been attempting to contact the customer service team via email for several days without any response. My reservation number is: [redacted], and my name is Oleg Drabkin. I have a few inquiries before my arrival and rental commences: 1. How will I identify the person meeting me at the airport? 2. What should I do if I can't locate your representative at the airport? (Car location, contact information, etc.) 3. I need prompt contact details for a company representative during my rental (phone number, WhatsApp, Telegram, etc.). 4. What mandatory accessories should be in the car as required by Portuguese law (spare wheel, tools, etc.)? 5. I am unsure if the insurance I purchased covers all types of damages, including scratches. 6. How do I use the transponder provided for toll roads in the car? 7. Do toll road fees get paid during use or after the rental period? 8. Please ensure all necessary documentation is available in the car (car papers, rental agreements, etc.). 9. I will be returning the car to a different location (R.MARQUES SA DA BANDEIRA,[redacted]-[redacted] LISBOA, PORTUGAL). Is this an underground parking area with a gate? Are there entry fees? How do I locate your representative there? Thank you.