Encompass Auto Insurance Customer Service Issues

I have Encompass auto and homeowner's insurance. My car was involved in an accident on May 16, [redacted], near Columbia, SC, and I reported the claim to my Encompass agent. Progressive, the insurer of the driver at fault, mentioned they might not have enough coverage for all the damages, and I might need to proceed through my carrier. The car is already at Precision Unibody in Madison, GA, as per Progressive's instructions. They can be reached at [redacted]. To schedule a meeting with the adjuster, please contact Chris at Precision Unibody. I also need confirmation on continuing to rent the car through Enterprise, approved by Progressive. For further communication, you can reach me at [redacted] or via email at [redacted] My agent is Scott McRory at McEver & Tribble in Atlanta, Georgia. Please advise me on the next steps. Thank you. C. W. DuBose [redacted] East Avenue Madison, GA [redacted] Policy No. [redacted] [redacted] [redacted] Vehicle: [redacted] Mercedes E-[redacted] Coupe