Enbridge Customer Service Issues

This is my third attempt to get in touch with a representative. I haven't received a paper bill at home for months. I continue to get automated calls saying my bill is overdue. I am unable to pay a bill that I have not received. I did not opt for electronic billing or have an online account, and I prefer not to have them. I simply want to receive a physical bill in my mailbox at home so I can settle it. My phone number is [redacted].

I recently had a call from someone claiming to be from Enbridge, offering a quick 15-minute appointment for a furnace and A/C inspection. Despite explaining I already had a professional attending to these services, the caller abruptly hung up after my husband loudly disagreed. At our age, we receive numerous calls but hardly ever report them. Sadly, my sister fell victim to a furnace and hot water heater scam after her husband passed away, and my niece is still dealing with the aftermath 11 years later. Today, it was the Visa scam, involving sending money through Western Union with false claims about a grandchild being in trouble. I know of two cases where seniors lost thousands of dollars to similar scams. When attempting to call back, I was left waiting indefinitely on the line.

As a new gas customer, I encountered a B red tag issue. I got notified about an inspector scheduled for Friday, August 6, with a $70 charge. However, the problem was already fixed last Friday. The red tag was completed and sent out promptly. Adrian, the gas inspector who approved the job, certified it, so I won't require re-inspection on August 6, [redacted]. The gas has been turned on, and everything successfully passed inspection.

I have recently received my bill for $[redacted].32, stating I used [redacted] cubic meters of gas. However, this amount seems inaccurate as I have a hot water heating system with a boiler, not a furnace. My furnace has not been in use this month. Last year, I only used 1 cubic meter of gas, and last month I used [redacted] cubic meters. My neighbor mentioned that you estimated this month's bill. I kindly request a more accurate estimation based on my past usage. As a retired individual living alone, my gas consumption is solely for hot water and heating. I rarely use my dishwasher, do laundry every two weeks, and turn off my furnace during the summer. I've already paid the bill through my bank on Aug 16th. I would like to understand your process for issuing credits when there are significant overestimations. I've had no issues with Union Gas in the past, but my experience with Enbridge Gas has raised concerns. Please respond to my query either by phone at [redacted] or via email at [redacted] I eagerly anticipate your explanation and reply. - D.R. Bonella

I have been informed on three occasions, the latest being that my account would be corrected by September 13 and reflected on my bill, which I have yet to receive. My name is Tina H. residing at [redacted] James St. N. in Hamilton, Ontario, postal code L8L1J6. The $[redacted] sum from a previous account, to be transferred to the new account for the same address, has not been rectified. Although I have not received a bill, the automated phone system states my account is behind by $[redacted].67. The most recent representative mentioned a $13 credit on my last bill and assured me the transfer was in progress. I have recordings of conversations with your office regarding this issue which has persisted for three to possibly four months. Please contact me at [redacted] or resolve this promptly. I am finding it troubling not being able to speak to a person about this matter over the phone.

Enbridge locked my gas meter in April [redacted] while my account was current. It seems they did so due to gas leak suspicions. Despite billing me from April to July without gas service, I've been unable to resolve this with Enbridge. Contacting them is a frustrating experience with no customer service email available. To grab their attention, I ceased bill payments for three months leading to my account being sent to a collection agency. It's alarming to be billed without gas service due to a locked meter. The lack of alternatives to Enbridge's monopoly in Canada is concerning. I hope our federal authorities can aid small businesses like mine in these situations and address monopolistic practices to prevent such injustices.

I need assistance speaking with a customer service representative. As the landlord, I want to ensure that my current tenant has requested a final meter reading and that my new tenant has established a new account. Although my phone number is linked to the account, I am unable to navigate the automated system as it is not directly associated with the account. Unfortunately, I do not have the account number since it changed from Union Gas to Enbridge Gas. The service address in question is [redacted] Trefusis St. Port Hope, ON L1A4J3. A prompt response would be greatly appreciated. Thank you, Carol K. S. at [redacted].

I am seeking to cancel the Enbridge service for my late mother's home at [redacted] Trisha Downs, Mississauga, ON L5A 2A6. She passed away last year, and the property has been sold with a closing date of December 16th. I find the website confusing when it requests a new address for a "Move" request. Since I reside in Mississauga as well, I am hesitant to input my address on her behalf. My name is Razi Ahmed, and I need assistance with this matter promptly. I prefer not to input personal information on the website. Could someone from Enbridge please contact me directly at [redacted] instead of directing me to the website? Your help is greatly appreciated.

About 15 years ago, a $[redacted] security deposit was charged to my account. I spoke to a representative who couldn't find any record of the deposit. They assured me a supervisor would handle the matter. After 5 days, I received a call with a promise of a follow-up in 10 days. However, it has been a month and no one has contacted me. I simply wish to receive my refund. Your assistance is appreciated. - AJ

My mother recently had a sales representative visit her claiming to be from Enbridge. He scheduled an appointment to check her furnace, but when I arrived at 1 p.m. on Friday the 7th of January, she informed me he had already been there and asked for a void cheque. He claimed to return on Monday to start the work. However, Enbridge's website states their representatives do not follow this approach. What guidance can you provide in this situation?

Good morning, I'm reaching out about my recent experience attempting to change my meter with Lakeside Gas. Initially scheduled for Jan. 27th, the appointment was abruptly cancelled last minute due to an emergency, just 10 minutes before the 4-hour window ended. Following a rescheduling request from Lakeside Gas on Feb. 25th, I set a new appointment for March 1, between noon and 4 pm. Unfortunately, after realizing I hadn't received a reminder, I discovered that another emergency had caused a second cancellation without notice. Upon inquiring, I was informed they had run out of meters to install. This situation has left me questioning the professionalism of Lakeside Gas and their commitment to customer service, especially in association with Enbridge Gas. I hope to arrange a reliable appointment for the meter change without further cancellations or no-shows. Any assistance in resolving this matter promptly would be greatly appreciated. Best regards, Mario A. 8 Rose Avenue Thorold, ON L2V 3C3 Regarding: [redacted]0

We own a townhouse with a rental water heater from Enercare. Since [redacted], the rental payment was always included in the Enbridge bill paid by our tenant directly. However, we recently received a bill from Enercare for the rental payment instead. We have been unable to get answers from Enercare regarding why the payment is no longer being collected by Enbridge, as per our lease agreement. We are struggling to reach Enbridge by phone to clarify why the water heater rental payment is no longer included in the gas bill. We need to resolve this to update our tenant and Enercare about the situation. Looking for assistance in contacting an Enbridge customer service representative. -Dave D.

Hello, I have five accounts with Enbridge and require my gas annual statement for [redacted] with taxes included. The online information says taxes are not included, which does not work for my income taxes. Please provide the totals for each address including taxes. Thank you, Art R. Billing address: [redacted] Watson Ave, Windsor ON, N8S 3S9. Additionally, please confirm my email address as [redacted]

Hello, I am reaching out regarding the 2 meters situated at [redacted] and [redacted] Simcoe st s. in Oshawa, Ont. Recently, we discovered that one of the gas lines leading to our rooftop area was cut and sealed off without our knowledge or authorization. We are seeking information on who conducted this work, when it took place, and the purpose behind it. Despite attempting to contact the appropriate department via phone using the provided account numbers, we have been unsuccessful and received the message "that is not a valid account." We urgently require clarification on this matter and request a prompt response. Please reach out to me at the contact information below: Shawn D. Lovell Holdings Phone: [redacted] Email: [redacted]

I recently noticed that our equal billing amount has been set at around $61 per month, totaling $[redacted] a year, which seems unrelated to the expected $[redacted] increase. Unfortunately, I am unable to speak with a representative about this issue. It appears to be an error. There are two occupants in our household, and we maintain a well-serviced gas furnace, water heater, and fireplace, which we seldom use. Our thermostat is set at a constant 20°C as per the furnace service's recommendation. The house is well insulated with new windows and doors. Our account number is [redacted]3, and we reside at 53 Eleventh St, Toronto M8V3G4. - Ron S.

I live in an all-electric home, with only a gas fireplace and heater in the garage, both of which have been turned off since June. I don't have a pool, so there's no pool heater either. Recently, I received an unexpectedly high bill for $[redacted]. After managed to speak with a representative, they sent someone to read my meter. The latest bill I received is now $[redacted], and they informed me that the meter hadn't been read since June until yesterday. I'm puzzled as to how there could be gas usage when both appliances were off. I suspect a possible leak and urgently need it checked. Would appreciate a call to discuss further at [redacted] or [redacted]. Thank you.

I have been struggling to speak with a representative at Enbridge, so I opted to fill out this form instead. I've been a loyal Enbridge customer with an online account and email billing for quite some time. Despite numerous attempts, I have been unable to access my latest and previous bills by clicking on the "View Bill" link; each time it directs me to log in. After attempting to log in, I received a message stating that my 4-year-old computer was unrecognized and prompted me to create a new account. I have exhausted all Enbridge contact numbers available online without success. This situation is frustrating as I have been unable to reach a human for assistance. In case of an emergency like a gas leak, I am concerned that the emergency contact number may also be unresponsive.

I need locates done before May 23rd. I submitted a request with the ONE CALL number Ticket #[redacted]6 on May 15th. They mentioned we have until May 25th, but our contractor is coming on May 23rd. We registered 5 days in advance at #1047th Fourth Line Halton Hills. The ONE CALL representative advised me to contact you directly, but I can't find any contact information. Please respond to [redacted] ([redacted]). Our contractor mentioned filing a non-compliance complaint if no one shows up by the 23rd. Thank you, Emily Grezoux.

I have a new washer and dryer being installed tomorrow, which is a Sunday. The flex hose attached to the back of the gas dryer and the wall with a shut-off valve needs to be disconnected. The installers won't do this as they are not gas certified and it's my responsibility. I'm an Enbridge customer and would like to have a service person disconnect the hose. The hose is connected by a nut bolt to the dryer and another to the shut-off valve on the wall. - E. S. and C. K. [redacted].

I am planning a significant renovation for my house. Currently, it is suffering from severe foundation damage caused by flooding and mold. The project involves lifting the entire house off the foundation, rebuilding sections of the foundation walls, adding a new foyer and garage, and placing three additional courses of blocks to elevate the house approximately 3 feet. Consequently, the gas line and meter will need to be relocated to the new level due to the deteriorating foundation where the meter is currently attached.