EileenFisher.com Customer Service Issues

Subject: Concern Regarding Skin Discoloration from Clothing Dye I have noticed dark spots on my legs, specifically where my legs meet when sitting. I am a fan of your brand and have many items, especially black pants. I am concerned if a dye in your clothes could be causing an allergic reaction on my skin. Most of my purchases are from Saks Fifth Avenue in Miami. I have ruled out any health issues like diabetes. I am from the Cayman Islands and would be happy to provide images of my clothing if needed. Looking forward to your prompt response. Best, L.S. Email: [redacted] Phone: 1 [redacted]

Dear Sir or Madam, I have developed dark spots on both my legs, and I suspect it might be related to the black pants I wear from your brand. The spots align where my legs meet when I cross my feet while sitting. I wanted to reach out not to criticize your brand but to inquire if there could be a dye causing an allergic reaction on my skin. I have been a loyal customer, mainly purchasing from Sax Fifth Avenue in Miami. I have ruled out any health conditions like diabetes as the cause. I am from the Cayman Islands and open to sharing images of the items I have purchased. Looking forward to your feedback, Lucille S. Email: lucilleseymour[at]yahoo.com Phone: 1 [redacted]

Order number [redacted]09. I would like to ask for a price adjustment from $[redacted].40 to $[redacted].50. I have been trying to resolve this for a few days. I was informed that a supervisor would call me back on two consecutive days, but I have not received any calls yet. As a loyal customer, I am let down by EF customer service. The price drop occurred just 2 days after I made my purchase. Initially, your system indicated the item was out of stock, but then the order went through a minute later. Thank you, Nancy.