Egypt Air Customer Service Issues

I need to file a complaint against Egypt Air for failing to deliver my sister's luggage during her journey from Cairo to Asmara on July 14, [redacted]. Despite numerous efforts, the luggage has not been located. This has caused immense distress as she is set to return to the UK on July 29. The missing items include clothing and valuable gifts, impacting her holiday negatively. Please address this promptly to ensure her luggage is returned before she leaves Asmara. If not resolved, we will have to escalate the matter. Details of her travel and the lost luggage are as follows: Luggage Description: Blue, Soft Material, Upright Design Passenger: Abrehet Asfeha Flight from Dublin to Cairo (MS [redacted] DC) on July 14 at 14:10 Business Class Transit from Cairo to Asmara (Flight MS [redacted] DC) on July 14 at 22:40 Luggage Tag: Asfeha V4G2BA 1/26Kg Barcode: 077MS732319

I am reaching out concerning an issue with Egypt Air regarding the delayed delivery of my sister's luggage. Despite her efforts to resolve this matter while in Eritrea, where she is currently staying, her luggage has not been located since her journey on July 14th, [redacted], through Cairo to Asmara. She is scheduled to return to the UK on July 29th, causing significant distress due to the prolonged period without her belongings. Urgent assistance is requested to ensure the prompt return of her luggage before her departure. Otherwise, we will be forced to take further action. The luggage description is as follows: Blue Color; Soft material; Upright Design. Pertinent travel and lost luggage details are provided below for reference. Thank you for addressing this matter promptly. Abrehet Asfeha Ticket number: ETKT[redacted][redacted] Reservation no: Amadeus V4G2BA Airline M/S V4G2BA Tag number: Asfeha V4G2BA 1/26Kg Flight routes: Dublin to Cairo Flight no MS [redacted] DC 14 Jul Dep 14.10 Business Class. Transit from Cairo to Asmara CAI ASM Flight no MS [redacted] DC 14 Jul Dep 22.40. Barcode: 0 77 MS [redacted] Dr. Shoa Asfaha, Principal Associate Triple Line Consulting

Hello, I'm Hoda Dawod. I recently took a flight from Cairo to JFK on September 4, [redacted]. Unfortunately, upon arrival, I discovered that one of my bags was missing. This bag is extremely important to me as it contains my medication and valuable items. I have already filed a claim for this missing bag and would appreciate a prompt response regarding its whereabouts. Here are the details of the claim: CLAIM DETAILS: - FILE REFERENCE: JFKMS10918/04SEP22/2018GMT - NAME: Hoda Dawod - FLIGHT/DATE: MS985/03SEP - NUMBER OF BAGS: 1 - COLOUR/TYPE: Red/Maroon/Pink/Wine Upright Design Soft Material - TAG NUMBER: MS804037 Contact me at [redacted]. Thank you.

Dear Customer Service, I wish to address the mishandling of my baggage during my recent flight with your airline. My name is Dr. I.S.E.A with passport A[redacted]0, traveling on 23/09/[redacted] from Abuja to Jazan via Cairo and Jeddah. The lost baggage tag number is -0 [redacted] MS [redacted], with a case file number [redacted]. I kindly request the return of my bag to Jazan within 48 hours due to the significant inconvenience and distress caused, especially given my remote location in the Al Janiabah mountains. Failure to do so may result in seeking compensation under the Montreal Treaty. Best regards, Dr. Iyalomhe EAS.

Upon flying from Casablanca to Accra in business class with a layover in Cairo, my experience was far from pleasant. Upon arriving in Accra, I was informed that one of my bags was delayed, which was surprising given my business class and star gold status. Assured that my bag would arrive on Monday, I visited the airport today only to discover that Egypt Air did not bring any delayed bags on today's flight. This lack of consideration for the 20 business class passengers affected is truly disrespectful. This delay has caused me to lose a $20,[redacted] deposit for a scheduled photo shoot tomorrow, as wardrobe items are in the delayed bag. I am deeply upset by this situation. Should my bag fail to arrive by Wednesday, I will have no choice but to pursue legal action. Thank you. File Reference Number: ACCMS24340 Reservation Number: YTYTXD Class: Business

Hello, I traveled with EgyptAir on 5 January from Cairo to Rome on flight no. MS [redacted] at 9:35, arriving in Italy around 12:30. My booking code is QWSGSV, and my assigned seat was 30A. I checked in two suitcases, which were packaged by the Cairo airport service. Unfortunately, upon arriving home, I found that one suitcase was cracked. I am requesting compensation for the damage. I can provide photos of the ticket, receipts, and the damaged suitcase. I await your response. Thank you. Email: [redacted]

I need to report a missing bag that I checked in with Egyptair at Nnamdi Azikwe International Airport in Abuja on January 3, [redacted]. It's a grey and black woven bag with the surname ALFA written on it in indelible marker. The bag was tagged to Jeddah with the tag number [redacted] MS [redacted]. Despite being assured that the bag would be found, I have not received a positive response, and my attempts to contact Egyptair Cairo directly have been unsuccessful. This is the second time in a month that I have experienced delayed luggage with your airline, which is disappointing. I would appreciate it if you could urgently help me locate and retrieve my missing bag. Thank you.

I am writing to file a complaint regarding my missing luggage. The bag is easily described as a woven grey and black one, which was securely wrapped and checked in by Egyptair staff at Nnamdi Azikwe International Airport in Abuja around 1 pm on January 3, [redacted]. The flight details are as follows: CAIRO MS878, JEDDAH SV386, with the flight booking code PMN3KZ. My surname, ALFA, is also written on the luggage with indelible marker. This particular bag was one of six bags tagged to Jeddah as the final destination, with the tag number [redacted] MS [redacted]. Despite all five other bags arriving in Jeddah, this one went missing. I reported the issue in Jeddah on January 4 and completed a claim form with number JEDSV71657. Despite being assured that the bag would be located, I have not received a positive response thus far. Numerous attempts to reach Egyptair Cairo have been unsuccessful. I urgently request your assistance in locating and returning my luggage, as this has been a frustrating experience, reflecting poorly on your airline. I must emphasize that this is the second instance of delayed luggage I have faced with your airline in a month, which raises concerns about your service reliability. Thank you.

Hello, I have a booking with Egypt Air, the reference number is 2C4PSN. My name is Julia Emes. I booked a return flight from Khartoum to the UK through One Travel with booking number [redacted]3. I received a notification about minor changes to my departure flight on April 20th, which I accepted via One Travel. However, when I checked the Egypt Air website, only my return flights are showing. I am concerned if my outgoing flights have been canceled. I need confirmation that my two-way ticket is still valid as I am scheduled to travel from Khartoum to London on April 20th. Your prompt response would be appreciated. Thank you. Regards, Julia Emes

I traveled on Egypt Air from Lagos airport on March 31st at 2pm, arriving at the airport at 12 noon. I presented my employment visa for residence, a one-way ticket to Oman, and a boarding pass sent to me by my agent. The Egypt Air attendant refused to let me fly, stating I needed a return ticket. I explained I only required a one-way ticket due to my employment residence status. I visited the Egypt Air head office on Monday for revalidation and was asked to pay #365k due to my missed flight caused by Egypt Air staff at Lagos airport. I am now seeking a refund. I sent an email on April 3rd inquiring about the refund, but have not received any acknowledgement yet from the email address provided at your Victory Island office.

I have encountered difficulties with Egyptair's Customer Care/Lost & Found services. I am seeking the return of my Kindle Reader left on a recent flight, or compensation if it cannot be returned. Additionally, I urge Egyptair to enhance their customer service standards. Upon realizing I left my Kindle Reader on my Egyptair flight to JFK in mid-February [redacted], I promptly reported it on Egyptair's website. After several exchanges and providing requested documentation, Egyptair confirmed the Kindle was found. As I am unable to travel back to Egypt, I arranged for my travel company's representative to collect it on my behalf. During the process, Egyptair made various requests, some straightforward such as personal details and flight information. However, there were also unexpected demands made, including providing scans of documentation and embassy approvals. The evolving and at times unconventional requests from Egyptair have prolonged the issue. Despite my efforts, the retrieval process remains unresolved. At this point, I am considering replacing the Kindle myself. I hope that Egyptair can streamline their procedures to prevent such inconveniences for future passengers.

Hello, my name is Afolabi Bernard Ademola, and I traveled with Egypt Air on April 30th from Nigeria to Juba, with a layover in Cairo. Unfortunately, upon arrival in Juba, I discovered that my big green suit bag containing all my clothes, shoes, clipper, and personal items was missing. I am reaching out to Egypt Air through this platform to report the missing bag. If my bag and all its contents are not located and returned to me by Monday, May 8th, [redacted], I will have to consider taking legal action against Egypt Air.

I bought a ticket through Overseas Adventure Travel for a trip to Egypt with three others. We were scheduled for flight [redacted] on Nov. 3, [redacted], at 5:15 PM but ended up flying on Nov. 5. We had insurance from Allianz for the trip, and they require specific documentation for the claim. Two of us have already received payment, but two of us, including me, have not. I've tried reaching out to Egypt Air but have been unsuccessful. I waited on hold for 1.5 hours, got disconnected three times, and my emails have gone unanswered.

I am excited that Egyptair, my favorite airline, is resuming flights from Manchester to Cairo after 10 years. Previously, I shared my feedback with the head office in Cairo, suggesting they were optimistic with 5 weekly flights. With the new service starting on July 15th, [redacted], I believe it would be more beneficial to have 2 flights to Cairo and 1 flight to Luxor per week. Kind regards, Gordon D.

I made a booking for a flight from Almaty, Kazakhstan to Cairo. Unfortunately, I was not able to board because of the ok to board issue. My initial flight was from Almaty to Istanbul with Turkish airline, but the ok to board granted by Egyptair did not apply to the Turkish airline ticket. Is there any way to transfer the ok to board confirmation from Egyptair to Turkish airline? I missed my flight, so I need to know how to request a new ticket and ok to board in a timely manner.

Our flight from Nairobi to Cairo experienced a delay, causing us to miss our connecting flight to Amsterdam. Egypt Air rebooked us to Brussels, leaving us stranded without a connecting flight. We had to take a taxi to Amsterdam to catch our flight to Canada the next day, arriving over 5 hours later than scheduled. I am seeking a refund for the Cairo to Amsterdam flight for myself and my three family members.

During my recent flight from Roma Fiumicino to Nairobi arriving on the 29th of July [redacted], my luggage was misplaced. It was finally returned to me on the 1st of August [redacted], thankfully intact. However, I discovered that the tag containing my personal information (name, surname, home address in Italy, phone number) was missing. Should I draft a declaration to protect myself in case someone comes into possession of my personal details from the tag? I want to prevent any misuse of my information. Thank you for your assistance.

Hello, I took a flight with Egypt Air from Moscow to Cairo and then from Cairo to Rome and Florence using two tickets on August 5th. While at the transfer desk in Cairo, the staff informed me that my luggage would go directly to Florence, re-tagged my bags, and provided new small tickets for them. Unfortunately, both of my bags did not arrive in Florence with me, and they contain important documents. I kindly request assistance in locating and delivering my luggage to Florence. My name is Anna Rodchenkova, passport number 76 [redacted]. Thank you for your help. Sent from Mail.ru mobile mail

Good morning, My name is Kester Opute. I traveled from Dubai to Nigeria with EgyptAir last Saturday. Unfortunately, my luggage has been missing since then. Despite two flights arriving, my bag did not accompany them. I have been patiently waiting for a resolution, but it seems like no progress has been made. If my bag does not arrive with the flight scheduled for today, I will have to take legal action against EgyptAir for their incompetence and mishandling of my belongings. I will ensure that the necessary steps are taken to hold the airline accountable for their lack of action. Thank you.

Hello, good morning. My name is Kester Opute. I flew from Dubai to Egypt on August 6th and then from Egypt to Nigeria using Egyptair on the same day, which was last week Sunday. Unfortunately, my bags were left behind at the airport. I am struggling as all my belongings are in those bags. Despite two flights arriving, my bag hasn't been located. I have been patiently waiting for a resolution to this issue, but it seems no progress has been made. If my bag is not returned to me by the end of today, I will have to take legal action against Egyptair for their lack of professionalism and possible theft. I hope this matter can be resolved promptly. Thank you.