Eero Customer Service Issues

I am using an eero whole-house wireless router provided by Wide Open West. My wife and I are both completely blind computer users with hearing issues. We rely on Bluetooth to stream from our hearing aids to our iPhones, and my wife also uses cochlear implants in both ears with a USB microphone to help her hear better. Recently, we have been experiencing severe Bluetooth interference, especially when household appliances like the furnace, microwave, washer, or dryer are in use. Even our grandson's Xbox and our grandchildren's smartphones seem to affect the bandwidth. The Wowway technicians have informed us that the eero router only operates on 2.4GHz and cannot be disabled on 5GHz. We had no such Bluetooth interference issues with our previous Apple Airport Extreme setup. We appreciate any help you can provide to help us tackle this interference problem. Please contact me at my work number [redacted] during the day or on my cell after 4 P.M. at [redacted]. You can reach me via email at [redacted]

We recently discovered that we cannot access our eero network since the person who set it up no longer lives here. Last night, one of the eero pros was flashing blue, indicating an issue. Without access to the app, we were unable to reconnect it. When trying to use the serial number for a new login, we were informed there's an existing account tied to that eero. We require assistance creating a new login to regain control of our Wi-Fi network. I have been waiting for almost an hour on hold to reach eero's technical support without success. Attempts to contact them via email and Twitter have also gone unanswered. Speaking with a representative would greatly aid in resolving this matter promptly. Thank you.

Yesterday, I had a negative experience with Eero customer service. The representative I spoke to was rude and unhelpful. Despite my insistence, he initially refused to provide me with the necessary steps to resolve my issue. Although he eventually assisted me, the problem remained unsolved. I had been enjoying my Eero system for two months before this incident. I am now considering replacing my system and would like to purchase Eero again, provided that there is improved training for customer service representatives. Today, when I requested to speak to a supervisor, my request was denied. I have a ticket number for reference. I hope for better training and an incentive if I choose to buy Eero again. Thank you for your attention to this matter. - Darlene

I recently received two Eero 6 units from TalkTalk when I upgraded my wifi plan. During installation, the technician used his own app to set up the first device as my Eero app was having issues finding it. I later reinstalled the Eero app, successfully set up the second Eero 6, and everything is working well except for the weak signal in my son's bedroom. I learned I could use the second Eero 6 as an extender, but I'm having trouble resetting it to do so. I've tried the factory reset using the button, but it just keeps flashing white. I've attempted various troubleshooting steps without success. I'd appreciate any guidance on resetting it so I can use it as an extender rather than buying another one.

Subject: Connectivity Issues with Eero Router - Seeking Technical Assistance Dear Eero Support Team, I am reaching out regarding an ongoing connectivity problem I have encountered with my recently purchased Eero router. Despite following the setup instructions diligently, I have been unable to maintain a stable connection. Although I contacted customer support for assistance, no technician has visited my location to fix the issue as promised. The unreliable internet connection is disrupting both my personal and professional tasks, prompting urgent resolution. Kindly, I request expedited support to address the connectivity issues with my Eero router. I am eager for a technician to visit my premises for troubleshooting and resolving the problem promptly. Your timely response and scheduling of the technician's appointment would be greatly appreciated. Any pre-visit troubleshooting steps or instructions would also be helpful in the interim. I have confidence in Eero's product quality and your technical team's ability to swiftly rectify the situation. Thank you for your anticipated help in resolving this matter promptly. Awaiting a prompt response and resolution. Best regards, Israel