Eddie Bauer Customer Service Issues

Archive 3

The following are issues that customers reported to GetHuman about Eddie Bauer customer service, archive #3. It includes a selection of 2 issue(s) reported October 19, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I recently purchased a jacket from your store, which was my third time buying the same model in a different color. Unfortunately, the jacket I received was significantly smaller than the previous ones, so I returned it using the provided label. The UPS tracking number for the return is 1ZA81G[redacted]99, and the package was delivered on October 4th (I can provide confirmation if necessary). However, I haven't received any update from your end since then. I tried calling but received a message related to Covid, which seems outdated. Please reply to this email within 48 hours; otherwise, I will have to involve American Express. Thank you for your prompt attention to this matter. Best Regards, Jan O.
Reported by GetHuman8666612 on गुरूवार, १९ अक्टूबर २०२३, दोपहर २:४४ बजे
I recently called Eddie Bauer regarding an order I didn't receive. Unfortunately, the agent I spoke with was rude and insisted that I had received the package despite my repeated explanations that I had not. When I requested to speak with a supervisor, the agent abruptly ended the call. I have been waiting for the package since October 26th. All I am asking for now is a refund, as I am now considering shopping elsewhere.
Reported by GetHuman8678975 on सोमवार, ३० अक्टूबर २०२३, दोपहर ३:५७ बजे

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