Duke Energy (NC & SC) Customer Service Issues

There are trees lining our driveway near the power line that have been painted different colors. We've been on this property for 18 years but were not informed about any tree removal plans. We found out through neighbors who received letters. Our private driveway is occasionally used for power line maintenance, causing damage that we have to repair. I want more information before the upcoming maintenance. While I understand the necessity of the work, I don't believe I should be responsible for access or repairs caused by maintenance activities. The painted trees on our property appear unrelated to the power lines and I seek clarification on their fate.

Please restore power to [redacted] Silver Creek Rd in Millsprings. I am facing issues with my ex-boyfriend Jose Ignacio Lopez from [redacted] Carver Road in Taylor's SC. I suspect he may be involved in sex trafficking, identity theft, and terrorism. Since meeting him four years ago, my family has experienced multiple tragic deaths. I am especially worried about my sister who is battling brain cancer and urgently needs electricity. Could you please check on her residence to ensure Jose Lopez, phone number [redacted], and his criminal activities are not impacting her safety? There may be a risk to the electrician's safety as well due to my ex's volatile behavior. I kindly request that you investigate and involve the authorities if necessary. Thank you. Julie Martin, concerned sister of Kate and David Spence.

I believe there might be a billing concern. I recently lost my job because of COVID-19, as many others have. I am optimistic about returning to work in January or February. I'm unsure about when services might be disconnected. Despite my efforts to make payments after losing my job, I am reaching a point of financial strain. Could you clarify if disconnections are currently happening? I am in need of assistance for a few months during this difficult time. Thank you.

I have spoken with several customer service representatives but nothing has been resolved. I paid my bill of $96.34 on November 6th through the online portal with confirmation number [redacted]00. While reconciling my mother's checkbook, I noticed the payment had not been deducted from the checking account. Upon contacting Duke Energy, the call was disconnected after being placed on hold multiple times. The following day, I spoke with a man named A.D. who promised to follow up if we got disconnected, which unfortunately happened again. Despite multiple calls and discussions, our account ([redacted]) still reflected a returned check charge without a clear explanation. After confirming with our bank, Wells Fargo, I made another payment over the phone to avoid the charge. However, the subsequent bill on December 15th still included the return check fee. When I called customer service, the representative, whose name was unclear, was unable to assist effectively and would not connect me with a supervisor. This situation feels like a futile cycle, and I am hoping to speak with someone knowledgeable and empowered to resolve the returned check charge promptly.

On December 3rd, Duke arrived to disconnect power for our generator installation. The operator, Jimmy, parked the truck in the soft ground and created deep ruts. After pointing this out, he mentioned a work order would be placed for repairs. However, over a month later, the ruts remain unfixed. I would appreciate an update or information on the appropriate contact person. Thank you.

My son is currently in Afghanistan, and I am overseeing his newly built home that he purchased in March [redacted] with only appliances inside. The electricity bill was typically under $[redacted] per month, but the January bill for December spiked to $[redacted] despite no one living in the house since he bought it. I have reached out to Duke multiple times without any resolution. An electric company certified by Duke, Tidal Electric, inspected the home on January 11, [redacted], but found no issues to justify the high bill. The meter was running excessively on that day, and Duke representatives have been unhelpful, providing vague explanations. The latest bill is now inflated to $[redacted], and I am at a loss. I am requesting a Duke representative to visit the property and investigate the situation. Despite my efforts, I have not received satisfactory assistance over the phone, as the home remains unoccupied at a moderate temperature of 70 degrees. Thank you for your attention. - Gwen Grant Sanders

Due to recent personal circumstances, I find myself in a challenging situation financially. As the sole provider for my 3 children following my husband's departure, the reduced hours at work due to the curfew in North Carolina have affected my ability to cover all expenses. I am reaching out to kindly request an extension of one week to make the payment of $[redacted].00, currently due on January 26th, [redacted], by February 2nd, [redacted]. This extension would prevent the disconnection of electricity at [redacted] River Street, Jacksonville, N.C. [redacted], previously under Brandon Clark's name. I apologize for the inconvenience as my phone is not functional, prompting me to submit this plea here. I assure you that I have the means to settle the bill through online payment with my paycard once the extension is granted. Your understanding and assistance in this matter would be greatly appreciated. Thank you. Kristina Clark.

I reside at 51 Julia St, Columbus, NC [redacted]. There is a line from the main power line to the residence that is hanging over a tree limb. It connects to a corroded meterline on a leaning 2"×4" post. If the limb breaks, the line could fall onto the street. The structure holding the line is deteriorating, and with expected wind and freezing rain, it's a concern. The property has been unoccupied since last March. I have photos available to share if needed. Please reach out to me at [redacted]. - Cheryl Lewis (Address: 80 Julia St, Columbus, NC [redacted])

I have a hot water heater repair plan and have spoken to four different representatives, but I still have no hot water as my heater is leaking where the wires are coming out. The wires are submerged in water. I was informed by a person from the claims department that it can only be addressed tomorrow due to it being after hours, which I understand. I emphasized the need for a call back since I had already contacted twice and was assured of a prompt response. As a student, it is crucial for me to know when to expect a callback to avoid missing it like I have before due to school. The representative's remark about not being able to accommodate my schedule was unprofessional and left me very dissatisfied. I am considering opting out of this program if I continue to experience such lack of support.

In February [redacted], I was asked to submit a $[redacted] deposit due to payment difficulties while on disability. After a year, I am facing obstacles getting a refund. Despite never missing a payment, I encounter conflicting responses from Duke Power representatives, leading to frustration. All I seek is the return of my money as I complied with their requests. Hopefully, someone can provide clarity and issue a check promptly. The lack of identification numbers creates further complication in resolving this matter. My information is Robin B., account number [redacted], residing at [redacted] Flint Hill Church Rd Shelby, N.C. [redacted]. I can be reached at [redacted]. Can assistance be provided in this situation?

On Monday, April 5th, [redacted], trucks came onto the property at [redacted] Crestwood Drive, Monroe, NC [redacted]. The land was wet, leaving large tracks all over the yard. This situation is a mess. A landscaper estimated that it could cost up to $3,[redacted] to make the repairs. I believe the responsible party should take care of the repairs. I am Rodney Evans, the son of Mrs. Estelle L. Evans who resides at this address. Thank you for your attention to this matter.

I've been trying to schedule an appointment by calling [redacted], but I keep getting put on hold. I have been calling for over a week, waking up early to be the first caller at 7 a.m. I need a technician to fix my GFI outlet and stove. I have a plan that covers in-home wiring repair and the water heater, so I would appreciate assistance. It's frustrating being stuck on the phone for hours waiting for a response. Customer service even emailed me to call the same number. Can someone please help me speak to a real person for assistance? Thank you.

As a general contractor preparing to convert an old dairy farm into an equestrian center located at [redacted] Lancaster Road in Hendersonville, NC [redacted], we have plans for various structures, including a 38-stall barn with an apartment, mares barn, stallion barn, covered riding rink, maintenance/utility shed, and hot tub treadmill barn. We aim to have underground power lines installed to these facilities, necessitating the removal of an overhead feeder line that currently serves no purpose. To discuss this project further, I am eager to connect promptly with Duke. Contact information as follows: Ron D. The TwinBrother Corporation Email: [redacted] Cell: [redacted] Office: [redacted] Thank you.

I've been on hold for nearly 3 hours trying to resolve an issue. I initially called at 9 AM to set up a new account for the home I'm moving into on Friday. The representative mistakenly created the account for the wrong address. After multiple transfers and being put on hold for long periods, I'm still without a resolution. The correct address is [redacted] Price St., Stoneville, NC [redacted]. The account should be under "Pine State Builders." I appreciate a prompt solution to this matter.

On February 10, I moved to my current address. After canceling my service at my previous residence the following week, I received a bill for $61.79, leading me to contact Customer Service billing. Following a lengthy hold, I spoke with Jessica, who confirmed my service cancellation had just been processed. Despite my initial cancellation in February, she mentioned she couldn't assist further. Upon escalating my concerns, Antoinette opened a case file #[redacted], promising a resolution by May 4th. Uncertain about the outcome, I requested verification of my current address's bill. Eventually, seeking to speak with a manager, Antoinette's claims of being the highest-ranking personnel raised doubts. After enduring a total of 1 hour and 8 minutes on the call, I still awaited a solution.

I need to switch the utility service to our name as the owners of a rental apartment after the previous renters left on 4/30. I had a frustrating experience trying to do this by phone yesterday by contacting [redacted]. After waiting for over 2 hours, the representative was not able to assist and transferred me to HR due to an incorrect address on the account. Sadly, the number provided for follow-up was disconnected ([redacted]). Today, I am currently on hold for 25 minutes trying to resolve this. The correct address for the property is 54 Little Creek Lane, Franklin, NC, next to our home at 50 Little Creek Lane, and the meter number is [redacted]89. I urgently require the service to be in my name effective 5/1/21.

After my dad moved out, we changed the power account to my name, but I can't log in to view my account online. The website keeps showing an error, prompting me to call customer support, which leads to long hold times. I need to check my account to prevent any potential power cutoffs. Additionally, my dad left an unpaid balance, so I receive letters for both accounts. The website and mobile app have been unreliable, and I'm seeking assistance to access my account details smoothly.

I am interested in buying the commercial building located at 12 Park Place Court, Greenville, SC, [redacted]. Can anyone provide information about the power specifications available from Duke Energy for that building? Our equipment requires 480V, 3 Phase power to function. I would like to know if this power supply is currently accessible at the building. If not, what steps are needed to upgrade the electrical service to meet this requirement? Thank you, Greg J. [redacted]

I recently made a payment of $[redacted] on my $[redacted] account as part of the payment arrangement plan with Coven. During the call, I was assured by the representative that the remaining $61 would be spread out over the rest of the payment plan. However, upon arriving home, I found my power off. After speaking to a different representative, I was informed that not only do I still owe the remaining $61, but I also need to pay the initial $[redacted] again. This is frustrating as I relied on the information provided during the call. Now, my child, my pet, and I are left without power, and I am understandably upset about the situation. I fulfilled my part by paying and calling, so the misinformation is disappointing and unfair.

I am part of a company specializing in sediment removal from various water sources and we are interested in bidding on Duke Power projects. Please provide instructions for bidder registration. Additionally, we would like to connect with the maintenance division at Duke Power to discuss our capabilities and qualifications. Kindly pass along this message and request to the relevant contacts within your organization. Please reach out to Mel Friedman, the CEO of Wing Marine LLC, at [redacted] or Mel at [redacted] Thank you, Mel.