Dollar Rent-A-Car Customer Service Issues

Upon picking up the car, I was surprised by additional charges that were not previously explained to me. I would have declined these charges if given the chance. The contract did not provide a space for me to initial and reject these fees. Damage Waiver (CDW/LDW): $[redacted].96 Concession Fee Recovery: $51.45 Premium Emergency Roadside Service: $35.96 My reservation confirmation number is J[redacted], and my rental agreement number is #[redacted]31. I spoke with Tyrique on 11.17.21 regarding this issue. I was informed that all contracts appear the same without an opportunity for me to approve these charges. I kindly request that these charges be removed from my bill. Thank you, Kevin McVicar Audio Enhancement

I rented a car through Rentalcars on December 24, [redacted]. The rental was with Dollar Rent a Car. I was charged $[redacted] for the reservation. However, when I returned the car, Dollar Rent a Car charged me $[redacted].98. I am confused about the additional charges. My name is Guillermo Espinosa. I picked up the car on December 27, [redacted], around 2 pm, and returned it on January 5, [redacted], at the Miami Airport. Unfortunately, I can't find my reservation number. I would appreciate it if someone could help me understand why there was a discrepancy in the amount initially charged by Rentalcars and the final price charged by Dollar Rent a Car.

Rental record [redacted]83 involving Lessee P. C. with rental dates from 3/17/[redacted] to 3/22/[redacted] at Phoenix Sky Harbor Airport (PHX). Upon arriving at the airport, there was chaos upstairs with three lines of people waiting for their vehicles, and no Dollar representative was helping manage the situation. Despite an announcement that cars were coming, none arrived during the 25-minute wait. I noticed three SUVs available but was charged $[redacted].68 instead of the original $[redacted].57. I accepted one of the SUVs, but the discrepancy should have been addressed given the circumstances. Dollar's lack of organization affected numerous customers. I am requesting a correction to my final charge to reflect the initial amount of $[redacted].57. Thank you, P. C.

In January, I made a car reservation and payment with a credit card. Due to the card being compromised, I had to update to a new card with a new account number from the same issuer. Dollar informed me that the card presented during pick-up must match the one on the booking precisely. Despite them re-booking and apparently transferring my initial payment to the new reservation, I was charged the full amount at PHL rental office without applying the original payment. Dollar has not issued a refund for the first payment either. Customer service directed me to solve the issue with the rental office, but the local representative advised resolving it with Dollar customer service. Feeling frustrated paying twice without a resolution, my last resort may be disputing the rental charge with my credit card issuer.

I would like to address my recent rental experience at Orlando MCO. Despite having comprehensive coverage, I was coerced into purchasing additional insurance that I did not need. The staff insisted that I pay for an "add-on" insurance, threatening that I could only rent the truck if I complied. Despite expressing my refusal several times, I was met with disregard and was essentially blackmailed into accepting it. After contacting the original booking company, I was informed that the insurance was not mandatory and that the rental company was in the wrong. If a refund is not issued promptly, I will be pursuing further action. I urge for retraining of the staff at Orlando MCO, as their behavior was aggressive, unprofessional, and left me feeling utterly dissatisfied with the entire booking process. Being forced to spend over an hour dealing with this issue was beyond frustrating and unacceptable.

I had reserved a car with reservation number K[redacted] for $[redacted].79 to be picked up at Orlando Airport on May 17th at 10 pm and returned to Daytona Beach Airport on May 18th. I canceled this reservation on April 20 and received a cancellation notice from Dollar with cancellation number K[redacted]. On May 17, when I arrived at Dollar to pick up my valid reservation # K[redacted], I found only the cancelled reservation waiting for me. Despite this, I left with my valid reservation at 10:17 pm and returned it the next day at Daytona Beach Airport. However, two days later, I received a statement of charges for the original reservation, stating I rented a car at 12:40 am, drove [redacted] miles, and returned it to Daytona the next day. This is incorrect as I only rented and drove one car. I have evidence to support that I was not in Orlando driving the second car. I contacted my credit card company, and after Dollar did not respond, they issued a permanent credit. Now, Dollar has sent me a bill for a car I did not rent. I am seeking to have this bill reversed and a letter acknowledging the error. I suspect fraudulent activities on Dollar's part. I have been a loyal customer for 20 years but am extremely disappointed. Please assist me in resolving this issue. Thank you, Carol.

I was recently charged extra for my rental car, which I booked through Priceline for a trip from SAC to OAK. While changing the dates, the return location was mistakenly set to SAC instead of OAK. Even though the rental agent assured me I was returning to OAK, I was still charged based on the wrong return location, amounting to over $[redacted] more than agreed. Both Dollar and Priceline have shifted blame to each other. Now, every time I try to reach customer service for Dollar or Hertz, all the phone lines seem disconnected. I believe a refund to my credit card for the original amount is warranted due to a mix of computer and human errors. Any assistance would be greatly appreciated.

I rented a car in Denver and was not informed about the $90 processing fee for each toll road use if not paid online by a deadline. I am considering involving Stephen K., Colorado's Deputy Attorney General for Consumer Protection, the Federal Trade Commission, Governor Polis, the Better Business Bureau, and disputing the charge with my credit card company. If Dollar cannot resolve this, I will escalate it further. I request Dollar to waive the excessive administrative fee or reduce it to a reasonable amount like $5.

Yesterday, while returning my rental car to the Dollar location at the Denver airport at 7:45 pm, I encountered a disturbing situation. Upon dropping off the car at the wrong spot, I sought assistance from an employee with a black hat and nose piercing. Despite my polite request, she responded rudely, escalating the situation to the point where she began yelling at me. Feeling distressed, I sought help from another employee who assisted me, allowing me to catch my flight. However, the initial employee continued her aggressive behavior, even attempting to provoke a physical altercation. The manager's subsequent involvement only added to the distressing encounter. I have filed a service report due to feeling unsafe driving the car, which contributed to my delayed return of the vehicle.

My daughter handled all the preparations because we are from AK and were unaware of the issues. Upon arriving at the Dollar desk in New Orleans, a young clerk provided a return receipt and then demanded an extra $[redacted] which I believed was prepaid. The vehicle, a [redacted] Sport with 44,[redacted] miles, was difficult to start and drive from the dimly lit garage. After multiple attempts, I contacted them today about a cracked windshield obstructing the driver's view. It took several calls to reach someone, and after being redirected, I was asked to drive 23 miles to the airport for a replacement car, only to be informed there were no vehicles available and to return on Friday. Frustrated by wasted time and poor service, even at 84 years old, I expressed my displeasure. When seeking Dollar's number at Gulfport airport, nobody could provide it, resulting in a 50-mile unnecessary trip. An email address is unavailable, so I request a written response regarding these unacceptable experiences. Despite a section for complaints, it seems nonexistent.

Subject: Difficulty Contacting Support and Cancellation Charge Dispute Hello, I am reaching out due to the difficulty in finding a suitable contact point for assistance on your website. Despite encountering issues with the provided contact forms and email addresses, I am hopeful this message will reach the right department. I am seeking clarification on a cancellation charge of $50 applied to my reservation, even though it was cancelled a week in advance within the free cancellation period outlined in the terms. Given the circumstances, which include recent unexpected losses in my family, I kindly request the refund of the $50 charge as we are now unable to utilize the rental. Your prompt attention to this matter would be greatly appreciated. Thank you, Heather Itinerary #[redacted][redacted]

I am writing to express my disappointment with the car rental experience my wife had at SYR yesterday. Despite reserving a Chevy Impala, she was informed upon arrival that none were available and was offered a Malibu instead. She was then persuaded to take an Avalon due to the weather conditions. My concerns are twofold: Firstly, the substitution of the Impala with a smaller Malibu that is not considered a premium car, and the subsequent upgrade to an Avalon for an extra $[redacted], which is not a luxury vehicle as described. Secondly, the misinformation provided by your agent regarding the vehicle options is concerning. I urge you to clarify these discrepancies and refrain from any additional charges beyond our original agreement. Thank you for addressing this issue promptly. Rental Record # [redacted] Customer: J. Condon Contact: [redacted] Sincerely, T. Condon [redacted]

We encountered an issue with our booking in Las Vegas yesterday, booking #K[redacted]8D2. We were unable to use an alternate card to pay the balance and had to cancel and rebook. We were advised to contact Dollar for a refund on the original booking, which leads me to my first point. How can we proceed with getting a refund? Reference rental record #[redacted]73, which was the rebooking. During our inquiry about upgrading to a convertible, we were quoted $15 per day, however, we were actually charged $54.14 per day. This discrepancy was not noticed at the time due to our frustration with the customer service. Please advise on how to address these matters. We have always had positive experiences with your agents in Palm Springs but were disappointed with the treatment we received in Las Vegas. The agent mentioned that each location "made their own rules," is this the standard for Dollar Rental Car?

I am having trouble reaching a live representative over the phone, and the automated options do not match my reason for calling. I have a reservation (K[redacted]5C4) arranged by my AAA agent, but the membership number provided is incorrect; the last digit should be 8, not 0. Additionally, I am unfamiliar with Newark Airport, specifically the car rental desk's location in relation to baggage claim. I am arriving at 10:25 p.m., and as your closing time is midnight, I would appreciate clarity on where to proceed upon arrival. Thank you in advance for your assistance. Looking forward to your prompt response. Best regards, Raymond O.

I made a reservation for a car at Atlanta Airport for Friday evening but upon arrival, there was no one at the Dollar counter, and we were informed there were no cars available. We had to seek assistance at the Hertz counter who couldn't accommodate us until the next morning at 1:00 am. Left with no options, we had to Uber to Auburn, Alabama for a morning business meeting. This lack of service is unacceptable, and I am requesting a full refund of all charges and reimbursement for the Uber expenses incurred due to the unavailability of the rental car.

I rented a car with record number [redacted]82 at the BWI location for the dates 4/18 - 4/25/23, which I reserved two months in advance. Upon arrival, there was no Dollar Car representative, so I had to go to the Thrifty Car location. Unfortunately, there was a 2-3 hour wait for a vehicle with over 50 other customers also waiting. After over 2 hours, I finally got my reserved rental, which took longer than my flight from Tampa, Florida. I had a similar experience with Dollar in the past, waiting over 3 hours due to late returns from other customers. This is unacceptable for a reputable company, and I will never rent from Dollar again. I am concerned about the service quality and wonder if other consumers have faced similar issues. I hope to receive a response addressing this matter.

Hello. I recently rented a car from your company and just dropped it off. When I returned the car, the lot attendant mentioned there was a note in their system for me to come inside after dropping off the car. Upon entering the office as instructed, I noticed there was a long line that extended out the door. Given my limited time before my flight, I had to prioritize catching my flight and couldn't wait in the lengthy line. I am wondering about the reason you needed me to come inside. Could it be related to updating my credit card information on file? If I provide you with the rental record number, could you clarify what further action is needed from me?

I reserved a car rental through Ryanair with Dollar car rental. Unfortunately, when I arrived around 12:30, the car rental office was closed despite my flight delay being communicated. I contacted Ryanair car rental services the next day. While the previous night's rental couldn't be retrieved, I was assured a refund of (€[redacted].26) excluding insurance. I am eagerly awaiting the refund. Confirmation number: K[redacted].

I made a reservation for a rental car through Expedia only to find out upon arrival that I needed both a debit card and an airport pass, requirements that were not communicated to me beforehand. Despite taking $[redacted] from my debit card, they wouldn't let me use it. While Expedia issued a refund, I am seeking a refund from the rental car company since I never actually received the car due to their failure to clearly communicate the necessary details like the airport pass and debit card requirement. I am hoping to recover my money in full.

I would like to express my disappointment with the recent experience my daughter, Breana B., had with booking a car rental through your company for her trip to San Antonio, Texas. Despite selecting the appropriate age and car online, she encountered difficulties upon arrival at the airport. The customer service representatives were unhelpful, leading to unexpected charges and a different car than reserved. This situation left my daughter feeling scared and upset, prompting her to call me in distress. It is essential for your staff to provide support and clarity, especially in challenging situations like this. I believe transparency regarding charges is crucial, and I request a refund for the extra fees incurred due to undisclosed additions. Your attention to this matter is appreciated, as I simply seek fairness for my daughter. Thank you for considering the impact this had on our experience. Should you need further information, please feel free to reach out to me. Sincerely, Marcia B.