Dick's Sporting Goods Customer Service Issues

I purchased two Intex [redacted] Quick Fill Air Pumps online, but received two [redacted] Air Pumps instead. I am disappointed with this mistake by Dick’s and their false advertising as the products are not the same. I found the pumps I received for $22 at other stores, while Dick’s charged me $40 each. I am seeking compensation for this inconvenience. Thank you for addressing this issue promptly.

I recently made an online purchase and earned over [redacted] points. When I got the "10% OFF YOUR NEXT ONLINE PURCHASE" email with the code "THXJIETA7", I attempted to use it but it said the code had expired. According to the terms, the offer is valid for one week from the email receipt date, which was on Aug 20, [redacted] (6 days ago). I have items in my cart and wanted to apply the 10% discount, but the code isn't working. I can't find a way to contact customer service, so I'm reaching out here for assistance. Thank you for your help.

Subject: Concern Regarding Recent Purchase at DICK’S Sporting Goods Store in San Diego Hello DICK’S Sporting Goods Customer Service Team, I hope this message reaches you in good health. I am reaching out to highlight an issue that arose during a recent visit to your "Sports arena square" store in San Diego. On August 10, I made a purchase totaling $80.8 for a pair of shoes ($74.99 + $5.81 tax). Unfortunately, I faced complications during the payment process, attributed to a language barrier. Throughout the transaction, I encountered challenges comprehending the payment steps due to my limited English proficiency. I had to input my credit card details seven times, leading to an unintended withdrawal of 82,[redacted] Japanese yen from my account. While I was reassured of a refund, I kindly urge you to expedite this process. The unauthorized withdrawal has inconvenienced me financially, and swift resolution is appreciated. I acknowledge that technical hiccups can occur, and I am grateful for your prompt attention to rectify the situation. Kindly provide an estimated timeline for the refund and any necessary instructions. I am a loyal customer who values your products and service. I trust your team to handle this matter efficiently. Thank you for addressing this promptly. I await your response and resolution. Best regards, [redacted]

Subject: Urgent Refund Request Due to Unauthorized Withdrawal Issue Dear DICK’S Sporting Goods Customer Service Team, I am writing to you regarding an issue that occurred during a recent purchase at your store in San Diego, specifically "Sports Arena Square" on August 10. I purchased a pair of shoes totaling $80.8 ($74.99 + $5.81 tax), but encountered difficulties during the payment process due to a language barrier. I faced challenges understanding the payment procedure, resulting in an unauthorized withdrawal of 82,[redacted] Japanese yen from my account. Although I was assured of a refund, I urgently request expedited processing to alleviate the inconvenience and financial strain caused. I appreciate your prompt resolution to this matter and kindly ask for an estimated timeframe and any necessary instructions for the refund process. I value my customer experience at your store and trust in your team's ability to address this issue efficiently. Thank you for your attention, and I am hopeful for a swift resolution. Best regards, [Initials]

Dear Customer Service Team at DICK’S Sporting Goods, I hope this message reaches you in good health. I am reaching out to discuss a troubling incident that occurred during a recent purchase I made at your San Diego store on August 10. I purchased a pair of shoes for $80.8 ($74.99 + $5.81 tax), where I faced challenges during the payment process due to a language barrier. Owing to my limited English proficiency, I struggled to understand the payment process, resulting in me inputting my credit card details seven times. Unfortunately, this confusion led to an unauthorized withdrawal of 82,[redacted] Japanese yen from my account. While I was informed that a refund would be processed, I kindly ask for an expedited resolution. The unexpected withdrawal has caused inconvenience and financial strain, and I believe a prompt refund would greatly help. I am grateful for your assistance in rectifying this issue and ask if you could provide an estimated timeline for the refund process, along with any necessary instructions. I appreciate your attention to this matter and trust in your team to address it efficiently. I await your response eagerly. Thank you for your understanding and cooperation.

I placed an order for an Xbox on July 27th. Despite several emails to your company regarding the non-delivery of my parcel, you claim it was delivered to my address on August 18th, which is not true. I am frustrated as I was told to wait patiently for a parcel that was allegedly already delivered. When requesting a refund, I received automated responses that were unhelpful. I have involved my bank, providing them with all correspondence, order details, and payment information. Their fraud team suspects this may be a scam, as they have received similar complaints. They will commence an investigation next week since I have not received a refund or the parcel, and your website is inaccessible for policy information. Please promptly deliver my order and refund me for the inconvenience caused. This entire situation has been a disaster, and if not resolved, I will escalate the matter to trading standards.

I recently purchased a pair of Nike shorts at the Appleton, WI store two weeks ago, with tags, in perfect condition, and with the online receipt. When I tried to return it, I was informed that their system, according to the manager Ben I spoke to on 9/30/23, couldn't track how much I paid with Dick's rewards versus cash. The receipt didn't show the price, and Ben couldn't give me a clear answer on how much I would get back in rewards or when. This lack of transparency and the outdated system made the return process very frustrating. Despite spending over $1,[redacted] at Dick's online recently, this experience has definitely discouraged me from making any future purchases with them. The whole situation was a disappointment.