Dick's Sporting Goods Customer Service Issues

Hello, My spouse and I recently relocated from Washington State to Connecticut due to military orders. With only one vehicle, I was provided with a bicycle for commuting so my spouse could use the car. Around mid-May, I left my bicycle for inspection and necessary repairs. Initially, I was quoted $60 and told it would take four to seven days. After a brief period, I received a call advising further repairs were needed, and I agreed. The completion was then delayed another four to five days. Despite multiple visits over the weeks, I faced excuses of the technician being "unavailable" or "busy." It took nearly two months and numerous follow-ups to finally reach the repair specialist. Even then, the bike was not promptly assembled, causing additional inconvenience and expenses totaling around $[redacted] in Uber fares. The bicycle is now ready, but the store in Waterford, CT insists on nearly $[redacted] for the repairs. I am seeking a store credit to offset these unexpected costs. While I have appreciated Dicks Sporting Goods in the past, this ordeal has left me feeling uncertain about their reliability. Kindly assist in resolving this issue, as it has been a challenging time for my young family.

I visited the Ashwaubenon, Wisconsin store on Tuesday, October 30th, around 2 pm. I was surprised by the poor state of the store. The children's clothing clearance racks were touching each other, making it impossible to shop them. Additionally, the clearance shoe rack was awkwardly placed, obstructing access to the clothing racks. The store seemed chaotic with rolling bars of clothes and boxes scattered around, hindering customer movement. The women's clearance section had the same issue with racks too close together. The pricing signage was also inaccurate, like the Columbia snow pants marked at $79.99 when they were regular-priced at $49.99. I encountered multiple errors with the signage. The staff presence was lacking, and I observed three cashiers gathered at the front instead of assisting customers or attending to merchandise. Although the store was clean and organized, these issues were not caused by customers but by staff negligence. I left without making any purchases and believe these problems need to be addressed by higher management to improve the shopping experience at Dick's Sporting Goods.

I'm disappointed with the false advertising from a well-known corporation like yours. Promising 25% off everything when it doesn't apply to all items is misleading. It's unfair to customers who rely on these ads to make purchasing decisions. I specifically chose your store over others for a Thanksgiving sweater but missed out on a better deal elsewhere due to this misinformation. Please consider the impact of deceptive ads on your customers and stop this practice. As a single mother in college, finding the best deal is crucial for me. I hope Dick’s Sporting Goods will prioritize honesty in their future promotions. Thank you. Sincerely, A.G.

Hello, I am Cullen Curley from the City of Virginia Beach Parks and Recreation department. We are organizing the Winter Wildlife Festival on January 25-27. This event celebrates birding and outdoor activities in the area. We have previously welcomed representatives from optics systems companies to educate participants on birding equipment and showcase their products for sale. The festival attracts new and experienced birders, offering a great platform for learning and product promotion. We are interested in knowing if Dick's has a representative in the mid-Atlantic region who would like to participate in the festival. I am available to address any further inquiries you may have. Thank you.

I contacted the store on Richmond Ave in Staten Island to inquire about the availability of Carhartt boots in my size. The representative confirmed they had them in stock. Upon arriving at the store, I couldn't locate the boots and approached a group of salesmen for assistance. Unfortunately, their attitude was unhelpful and unprofessional. Eventually, I found only two pairs of boots in sizes 14 and 12.5. This experience was disappointing, and I have decided not to visit Dick's Sporting Goods again. To improve, they should consider hiring staff who are more motivated to assist customers effectively.

On November 26, [redacted], I responded to a Black Friday promotion from your company and made Order #[redacted]4. I received a confirmation email and receipt for the full payment. However, I only received one item and discovered through your website that the second item was canceled without notice. This was intended as a gift, and I informed the recipient that the item was on its way. I am disappointed by the lack of communication regarding the cancellation and expect better customer service. If the canceled item cannot be sent, I would like a replacement item of my choice. I have been a loyal customer, but this experience has made me question the company's practices. Communication regarding order updates should be improved, as the current system is frustrating to navigate.

Hello! I visited the North Olmsted, Ohio Dicks store on 12/5 and made a $[redacted] purchase using my Dicks credit card. During the transaction, the cashier named Stella handed me a $50 Dicks cash voucher along with my receipt. Unfortunately, I mistakenly discarded the voucher and only have the receipt. I reached out to the Parma location on Ridgewood Drive looking for assistance, but the manager I spoke with was unhelpful and mentioned there was nothing they could do, citing my error in misplacing the voucher. I am looking for a solution to retrieve the $50 voucher that I earned through my store spending, possibly by confirming it through my credit card account activity. Any help with this matter would be greatly appreciated. Thank you, -EP

I made a purchase around 10 p.m. PST last night. I attempted to apply the Friends and Family discount code, but the system kept indicating that it was invalid. Despite wanting to take advantage of the flash sale, I had to proceed with the purchase without receiving the intended 25% discount. I was disappointed that the discount could not be applied, as it influenced my decision to buy multiple items. I am seeking a refund for the 25% discount that was supposed to be deducted from my purchase.

I received a Christmas gift for my son that arrived in poor condition. I wish I could attach pictures, but I can't. The Men’s size small TCU Colosseum top (UPC # [redacted]14, also labeled DKTZ10102HC) has strings hanging off it everywhere, and the 'C' emblem on the left sleeve was poorly attached, with a plastic piece still on it. The $49.99 top is not something I feel good about giving my son in this state. I will have to wrap it but won't let him wear it until this is resolved. It's disappointing and I had to address it even though I know it's a busy time of year. I love shopping with you guys and hope to hear back soon for a replacement that has been properly checked for quality. Happy Holidays, Elizabeth.

My online order with Dicks was canceled and I received an email notification on December 19. I became aware of the issue on December 24 when the order hadn't arrived as expected. Amid the holiday rush, I only checked my email on Christmas Eve and found out that Dicks couldn't fulfill my order that I had partly paid for using a gift card that I had discarded after placing the order. Dicks is offering a 25% discount on my next order if placed by December 31, which is disappointing as it's not a special deal. I believe Dicks should have contacted me regarding the cancellation. I'm unsure how to retrieve the balance of my gift card since I no longer have it. I needed to use the gift card balance to take advantage of the 25% discount by the deadline. I would like to clarify if this discount can be combined with any ongoing promotions. The situation has been frustrating, especially since the order was meant as a gift for December 25, and I only found out about the cancellation on December 24. Thank you, Sherri R.

I purchased a Jetson Ion Scooter for my daughter as a Christmas gift. Shortly after buying it, the scooter started rattling and having issues. I noticed the box was not properly sealed when I bought it, which worried me. The cashier assured me that within 60 days, I could return it for a replacement or refund if there were problems. When I went to the Dicks Sporting Goods store in Clearwater, Florida, a lady named Jeanette claimed to be the manager and refused to help despite my explanation. She insisted I deal with the manufacturer because the scooter was taken out of the box. Even after explaining the situation, she became upset and threatened to call the police, in front of my 12-year-old daughter. Thankfully, the manager at the Tampa store, Jason, understood and exchanged the scooter without any issues, following their 60-day return policy. The contrast in customer service between the stores was quite noticeable.

I visited the Milpitas location on Saturday morning (12/22/18) to return a stationary bike I purchased online. The night before, I called to inquire if I needed to disassemble and repackage it, and was informed that I could return it as is with assistance at the store. Upon arrival, an employee brought a flatbed and while unloading, a woman approached, inquiring abruptly about the return reason. I explained the discomfort and unusual noise. She brusquely questioned the purchase date (just before Thanksgiving) and stated Dick's return policy is within 60 days. Despite knowing this, she abruptly left. Seeking to browse before processing the return, I was rudely denied and asked for the receipt. Wanting to avoid argument, I complied. This employee, Cecilia (unsure of spelling), demonstrated poor customer service skills. Her behavior was demeaning and unprofessional. Other employees mentioned her reputation for rudeness towards both customers and staff. It is disheartening that management is aware of these complaints yet has not addressed them. Dick's should value both employees and customers, and having such an employee, especially in a managerial role, is disappointing.

Hello, I am Adam G., a member of the RI Breakers AAU basketball team. Our team had a successful last season going undefeated in 4 tournaments. We have the opportunity to compete in the ESPN summer basketball tournament in Florida for 9th graders. To raise funds for the trip, we are organizing a spaghetti dinner in March. We are seeking donations for a raffle or any contributions to support our team. Any assistance would be greatly appreciated. Thank you in advance, I eagerly await your response.

While shopping at the Royal Palm Beach Fl store, I was advised to order the item I had in my hand instead of having it rung up and shipped to Georgia. When attempting to order online and send it to an address other than my billing address, I encountered difficulties. Contacting Dick's customer service took an additional hour to complete the purchase. After noticing I didn't receive an email receipt, I discovered they charged my account three times. Dick's explained they placed a hold for each failed processing attempt, assuring me it would be resolved in 3-5 days. This ordeal consuming over 3 hours to buy a gift and resulting in a hold on my checking account has left me frustrated. I will need to contact my electric company regarding this issue.

In the last four months, I've taken up ice hockey as a way to stay active and as a hobby since I work six days a week. I've purchased all my equipment such as my helmet, back pads, and shoulder/arm pads from Dick's Sporting Goods. Only my hockey stick was bought from a different online retailer due to a pricing discrepancy. Today, I brought my two-year-old son to the Dick's store in Mays Landing, NJ, which is about a 35-mile trip. I planned to use a $20 off $[redacted] coupon for my purchase. However, at the register, I was informed that the stick I selected was a protected item and couldn't be discounted. There was no mention of this on the coupon or the sign in the store section. Feeling disappointed, I decided to leave without making a purchase. Instances like these make me understand why physical stores are struggling while online retailers are prospering. I may not have made my purchase, but I wanted to share my experience as a lost customer today. Sincerely, N. Bianchino

Hello, I would like to bring to your attention a small error in the address listing of the Millbury, MA store on your online store. The correct street address should be changed to "70 WORCESTER-Providence Turnpike" to accurately reflect the location. Additionally, the pronunciation of "Worcester" in the MA accent is commonly "Woosta." I appreciate the website's user-friendly interface and find it easy to navigate. Thank you for addressing this matter promptly. Best regards, Robin D.

On 3/16/19 at 4:10 pm, I wanted to share my recent experience with two GolfSmith gift certificates given to me by my wife over a year ago. Unfortunately, they got misplaced during a recent move. As I rediscovered them, I eagerly went to Golf Galaxy in Burlington, MA, to redeem them. To my dismay, I was informed at the sales counter that the gift cards were no longer valid since Dicks Sporting Goods had acquired GolfSmith. I was frustrated and disappointed as I couldn't use my $[redacted] in gift certificates. This experience has left me feeling betrayed, and I have decided not to support Dicks Sporting Goods or Golf Galaxy in the future. I feel disheartened by the lack of customer goodwill. I felt compelled to share my story and caution others not to support Dicks Sporting Goods in Massachusetts and beyond. I am deeply disappointed in the way this situation was handled. Bill M. One Prescott Place Bedford, MA [redacted]

During a recent visit to the Dick's store in Greensboro, NC, my family members and I experienced discrimination and racial profiling. Upon entering the store, we were immediately targeted by the security guard and managers, who assumed we were there to steal. Despite our intentions to purchase referee shirts for a party, we were followed and treated with suspicion. The encounter escalated when an employee pointed us out to other staff members, leading to a distressing and embarrassing situation at the register. I expressed my dismay at being racially profiled, emphasizing that we were not the individuals they were looking for. Despite our educational backgrounds and lack of criminal activity, we received no apology for the misunderstanding. I am deeply upset by this experience and only seek a sincere apology for the unjust treatment we endured.

Yesterday, I noticed a trolling motor on sale at the store. I returned today to purchase it but discovered the motor I wanted had a different price tag. I tried to get assistance to confirm this but couldn't find any staff available. The two employees I did spot in the aisle seemed to ignore my presence, even as I tried to get their attention. After 15 minutes of waiting, I gave up hope and prepared to leave. As I was exiting, I saw the same employees organizing shelves instead of helping customers. This experience makes me hesitant to return to this Dick's store in Manhattan. If my previous visit hadn't been positive, I would not consider going back again. - A.B.

I visited your store and experienced disrespectful service. I inquired about Kyrie Irving basketball shoes, and the employee quoted them at $[redacted]. However, upon getting the shoes in a New Balance box, he claimed I must have swapped them. This made me feel cheated, and I wish to lodge a complaint. I believe the employee should be reprimanded or let go. If no action is taken, I will escalate this further to corporate.