Delta Airlines Customer Service Issues

Dear Sir/Madam, I have attached images of the severe damage done to my delayed bag on the return flight from Manchester to PDX via Seattle. My visit to the UK to see my 34-year-old daughter who is battling Cancer was already emotional, making the bag delay distressing. When I finally retrieved it the next day, I discovered everything inside was destroyed. Despite carefully packing, shoes and boots in plastic bags were missing, and even a sealed box of flour was damaged despite extra protection. Tea bags were opened, items were crushed, and a pair of leather boots was covered in flour. The case itself was beyond repair, with the flour setting like concrete. The mess has been a low priority as I've been focused on my daughter's chemo treatment. As a Diamond Medallion member, I find this unacceptable and hope for your assistance in resolving this issue promptly. Thank you.

I recently received an email from Delta informing me about my ticket purchased in November [redacted] for a trip on December 19, [redacted]. Unfortunately, I was unable to board the flight as I was reportedly blocked in the system. Consequently, Delta provided an eCredit for my cancelled flight, which is valid until December 31, [redacted], for travel up to [redacted] with no change fees on Main Cabin and premium tickets. I am uncertain about when my USA visa will be renewed, influencing my ability to redeem the eCredit. I aim to utilize the eCredit for a trip to a Caribbean destination or any location that accepts "PASSPORT ONLY". I am looking for guidance on how to redeem the eCredit and the countries where I can utilize it. Confirmation Number: [redacted] Name: S. Brown

My luggage was checked in Seattle by Delta to go straight to Mexico City. Despite having a layover in San José Cabo, the staff member Santos Barry assured us they would be sent directly to Mexico City International Airport and we didn't need to collect them in Cabo. Upon landing in Cabo, we only found one of our four suitcases. The Delta baggage team there advised us to contact the airline via email to locate the missing luggage. Unfortunately, our bags did not arrive in Mexico City as planned. We even asked Santos Barry why he didn't remove the tags from our previously canceled flight, but he assured us there wouldn't be any issues as they were on the right track to Mexico City.

I would like to share a positive experience and show appreciation for an outstanding Delta employee. On July 21, [redacted], at the Phoenix Municipal Airport, my brother and I were set to travel to Rochester, New York, but I mistakenly booked flights to Rochester, Minnesota. Delta's customer agent, Mercedes, deserves special recognition for her exceptional service. At around 8:00 am, she assisted us at the Delta counter in terminal 3. Mercedes didn't just try to fix my error; she went above and beyond to find a solution over a few hours. I am truly grateful for Mercedes' help, which not only made my brother and me happy but also brought joy to our 81-year-old mother, as we are still able to make the trip to see her. Please acknowledge Mercedes for her exceptional efforts, as they have earned Delta Airlines a loyal customer for the future.

During our first family vacation abroad to Aruba, Delta unexpectedly canceled our direct flight, leaving us feeling anxious and uncertain about our return home. We were forced to endure a three-day delay, including an arduous 24-hour journey with a layover at JFK. This unexpected change not only disrupted our plans but also caused us to incur additional expenses, including accommodation, meals, and transportation, totaling over $1,[redacted]. Considering the significant impact on our trip and financial burden, I am hopeful for reimbursement for the extra costs incurred and the expenses related to the return flight tickets.

Good morning, I had a frustrating experience on flight DL0419 from Las Vegas to Atlanta. I volunteered to give up my seat when they were asking for volunteers, and was told I would be next if needed. However, soon after boarding, another passenger was offered $[redacted] to give up their seat, even though I was prepared to accept $[redacted]. I feel disappointed by the way this situation was handled. Please address why this occurred. I am a frequent Delta flyer and would appreciate your response. Thank you for looking into this matter. - C.H., seat 35E Email: [redacted]

We encountered an issue with our flight #[redacted] today from Orlando to Boston with our two kids. Despite being at the airport for the flight, we were not informed that it was canceled and had to discover that ourselves. We specifically chose this flight time due to work commitments the next day. Delta did not notify us of the cancellation, and we later learned it was due to aviation control, which is unclear to us. While we understand weather-related issues, we believe the responsibility lies with the company for other causes of cancellation. Our unplanned expenses for accommodation, transportation, and missed work days have exceeded our budget. We are seeking clarification on who is accountable for covering these additional costs.

I wanted to bring to your attention that I accidentally booked round-trip international flight tickets to Bombay through Justfly for a family emergency. After booking, I found out about Justfly and Flighthub's legal troubles for hidden fees and flight changes without informing customers. Worried about our upcoming trip to visit our parents, I called Justfly to confirm our reservation. A representative named Nader assured us about our tickets and any changes would be communicated to us. I decided to document this situation in case of any issues with Justfly's services. I also included screenshots of the emails I received from Flighthub, a sister company of Justfly, although I received the tickets from Justfly, as explained by Nader. I am concerned about being cheated and hope for your assistance if any problems arise with our tickets.

On August 4th, I embarked on a journey from Rochester to JFK. Unfortunately, due to weather issues and unforeseen circumstances, I encountered a series of challenges during my travels. Amidst the chaos at the airport, I sought assistance regarding seat arrangements due to my unique medical conditions. Despite facing some initial setbacks, I encountered a kind staff member who empathetically accommodated me with a more suitable seat. However, the situation took a turn for the worse when a misunderstanding occurred with seat assignments, leading to a humiliating and distressing interaction with a Delta employee. The treatment I received was unprofessional and caused me great embarrassment. As someone who has dedicated 40 years to the medical field, I firmly believe in the importance of respectful communication. This experience has left me deeply disheartened, and I have made the decision to no longer choose Delta for my future travels. I hope that my feedback will underline the significance of treating customers with kindness and understanding. Regards, Doreen

I need assistance retrieving my suitcase from Los Angeles International Airport (LAX). My original travel plans to LAX on August 4th were disrupted by multiple flight delays and cancellations. I spent over 29 hours at the airport from August 4th at 3pm until August 5th at 8pm due to the uncertainties with Delta Airlines. Despite not being able to reach LA for my scheduled conference presentation, Delta still sent my suitcase ahead to LA. The suitcase contains valuable items, especially unique professional clothing no longer in production.

Subject: Urgent Assistance Needed with Luggage Payment Refund Issue Good Afternoon, I am reaching out regarding a recent experience with your airline on flight number DL1955 from JFK to Montego Bay Jamaica last week Tuesday. I initially paid for three pieces of luggage with my Scotia bank Visa card but later requested to cancel two of them at which I was charged $30 US for one checked bag instead. The Customer Service Agent reassured me that the transaction was voided. Despite the assurances, I still see the full amount pending in my bank account. My local bank requires an email confirmation from Delta Airlines to release the hold. I have been unable to reach customer service to resolve this matter. Your prompt assistance in resolving this issue would be greatly appreciated. You can contact me at [redacted] or via email at [redacted]. Thank you for your attention to this matter.

Dear Customer Service, I hope this message finds you well. My name is Makeda Foster. Last week on Tuesday, August 2, [redacted], I flew with your airline on flight number DL1955 from JFK to Montego Bay, Jamaica. I initially checked in three pieces of luggage and was charged $[redacted] USD using my Scotia Bank Visa card. However, I later decided to reduce the luggage to just one piece, for which I paid an additional $30 USD. The Customer Service Agent assured me that the initial transaction was voided and there would be no issue. After checking my bank account multiple times, I noticed that the funds were still on hold. My local bank advised me to request an email from Delta Airlines to release the hold on my account. I have been unsuccessful in reaching customer service via phone. Please assist me urgently in resolving this matter. You can contact me at [redacted] or via email at [redacted] Thank you for your prompt attention to this issue. Sincerely, Makeda Foster

On July 17, [redacted], I flew from Vancouver, Canada to Kansas City, MO. My journey involved two flights. The initial flight, Delta Flight DL [redacted] from Vancouver to Los Angeles, went smoothly. Upon reaching Los Angeles, my connecting flight, DL [redacted], scheduled for 6:34, was canceled an hour before departure. I was rerouted to fly the next day from Los Angeles to Atlanta and then to Kansas City. The delay caused me to arrive home 24 hours later than planned. Delta arranged and paid for a hotel stay and provided a $15 food voucher. I am curious about whether I qualify for compensation for this flight delay and how I can go about requesting it. I also want to understand the scenarios in which compensation for delays or cancellations applies. As I have future travel plans, having this knowledge would be beneficial. I appreciate your timely response. Best regards, S. Heintzelman [redacted] N Oak Trafficway Apt [redacted] Kansas City, MO [redacted] Phone: [redacted]

Good morning, I am writing to file a complaint about a malfunction in your online booking service. Yesterday, on 14/08/[redacted], there were available base tickets (E) for flight DL153 on 24/12/[redacted] and DL182 on 02/01/[redacted] at a price of €[redacted]. Despite 5 successful attempts to make payment via credit card, the website gave an error and did not confirm the purchase of our 4 tickets, kicking us out. This morning, we called the toll-free number, but they couldn't confirm the purchase made on the website. They even offered us tickets at higher prices than the ones we had seen and booked. I am requesting that the 4 tickets we reserved but were not confirmed be assigned to us at the price of €[redacted]. I am willing to send a screenshot with the bank's communications of the payment confirmation code. The tickets were booked under the names: Giovan Battista, Antonio and Federico Basile, and Ilaria Ventre. Confident in a resolution to this issue, I hope not to have to resort to consumer associations or the relevant authority to have our rights recognized. Best regards, Giovan Battista Basile

I am Ifeoma Irene Nwosu, and I have a flight booked through Flight Hub with Booking Number: [redacted]-[redacted]-[redacted] and Delta Air Lines Confirmation Number: GIYH7Z. My return flight is scheduled for tomorrow, August 22nd, [redacted], from Abuja to Calgary. There seems to be an issue as I do not have a scheduled flight from Vancouver to Calgary. Upon reaching out to Flight Hub, they mentioned that Delta Airlines needs to adjust the status of my ticket from Paris to Abuja for me to be able to book the Vancouver to Calgary leg. Could you kindly assist with changing the status of my ticket to facilitate my return from Vancouver to Calgary? Thank you.

I flew with Delta on Aug 12 from BWI to LAX with a layover in Detroit. During the stopover, a gate agent announced that due to a full flight, passengers needed to check in carry-on bags. Reluctantly, we complied. Upon arrival in LA, we retrieved our luggage from baggage claim, and I noticed my carry-on was damaged with a tear and broken zipper. It was in good condition before check-in. I am seeking compensation for the damaged bag. I am only now addressing this issue as I just returned home and was unable to handle it while in LA as I was busy looking after my grandchildren. Thank you.

Hello, I had an issue with a recent flight booking from Atlanta to Newark #DL962 for passengers Omar Santiago Medina Cruz and Marion Daniela Castaneda Mateus. We missed our flight due to a short connection time. The alternative tickets provided did not have assigned seats, which led to us being unable to board again. We were eventually offered new tickets for today's flight at 8:55, Atlanta to Newark #DL1307, but once more, no assigned seats were available. It's disappointing how our time was wasted, causing us to miss out on planned activities during our vacation. This experience was a first for us with this airline, and it was stressful having to rush to catch a flight.

My spouse and I had planned a trip to the UK along with my sister-in-law. Unfortunately, she contracted Covid before the trip. In light of this situation, I had to cancel and rebook the flights for a future date. However, upon doing so, I was surprised to see that I was charged nearly $[redacted] on my credit card instead of the expected amount. Despite trying to reach out to customer service, I faced long hold times and had to file a complaint, being informed that a resolution would take 60 days. During our trip, I noticed an additional charge of around $90 from Delta, which I am currently investigating with the help of my bank. Now, I have two non-refundable and non-transferable e-tickets with Delta, worth a significant sum, that I need refunded. Given our advanced age, my wife being 79 and myself 74, we are hesitant to undertake another long-distance flight. Our desire is for a straightforward refund for the tickets, considering the circumstances.

During the first part of my flight, I noticed a tear on the headrest of my new wheelchair as it was taken out of the cargo. I promptly reported the issue to Maryabelle at customer service. She informed me that a claim could only be filed at the final destination. Upon reaching Rochester, Minnesota, I was told to have filed the claim in Atlanta instead. Despite explaining that I was directed to file it at the final destination, there was no resolution, and I felt passed around. I later learned that wheelchairs are fully covered by airlines. My journey was with Delta from start to finish.

Dear Delta, I have frequently flown with you and have always enjoyed the experience. However, on a recent trip to Mexico City with Aeromexico, I encountered severe issues. They provided me with incorrect information about my gate, leading to the cancellation of my ticket, including the return flight. The situation felt like dealing with individuals who were unprofessional. I had to pay an additional [redacted] pesos to resolve the matter. Despite waiting until the next morning, they continued to provide misleading information. I even had to request security to escort me to the correct gate. This experience left me extremely frustrated, and I decided not to return to Mexico with Aeromexico due to this ordeal. I am disappointed that Delta has any connections with Aeromexico. If I do not receive a refund, I will inform others about this situation. Unfortunately, I am now hesitant to fly with Delta in the future.