Dell - Tech Support Customer Service Issues

I own an Inspiron 15 laptop computer with service tag number [redacted]2 and express service code 8VSC4C2. Throughout my experience with various Dell computers, this one has been the most problematic. Despite multiple attempts with a Dell technician to reset and troubleshoot the laptop remotely, the issues persist. The computer is extremely slow, making scrolling arduous, often reverting back to the home page unexpectedly. Loading pages takes an unusually long time, causing articles to be unreadable. Typing is delayed, frustratingly slow, and the startup process is equally sluggish. I am seeking assistance to have the laptop sent back for a complete reprogramming and update to resolve these persistent issues. I possess the original packaging for shipping. Thank you. - Charles L., [redacted] Dillons Fork Road, Fieldale, VA [redacted]

Hello, I bought the Dell Inspiron 15 [redacted] Series on 3/9/[redacted] and have been pleased with its quality and performance. However, recently I lost my WiFi connection. Upon investigation, the technician determined that the hard drive scan failed, and advised me to contact Dell for a refund or a replacement. I have a 2-year SquareTrade Plan and would prefer a new laptop if that is an option. Thank you, Rene' B.

Issue with Dell Inspiron 13-[redacted] Signature Edition laptop MQ4F8H96. The support tool stopped updates, showing it's no longer covered. The laptop goes into sleep mode randomly during any task, even while typing. It's happened multiple times, like 4 times during writing this message. Before the update problem, it was working well, except for no USB2 support. I'm saving this in notepad as the laptop shuts off during chat sessions. Will send via copy and paste to communicate the issue effectively. Call at [redacted] if disconnected. Email at [redacted]

Hello, I placed an order for the Dell XPS 15 and a protectsleeve last Tuesday, but it's not showing up in my orders, and I haven't received any confirmation emails. I paid with iDeal on the Dutch Dell site and usually get an email after placing an order, even if it's not processed yet. I logged in using my Google account. I couldn't find an email contact, just a phone number which I can't use because it says it doesn't exist. The live chat option also isn't functioning. I'm concerned about my order and puzzled by the lack of communication options on such a large company's website. Thank you.

I received my new laptop on September 6, [redacted]. I have successfully set it up and connected to WIFI, including the printer. As someone who is not tech-savvy, I feel accomplished! I have a few questions: 1. Where can I locate the activity lights such as hard drive and battery lights? I find it hard to determine if the laptop is processing my commands or if I need to wait for results. 2. I was expecting an Energy Star label. Where is this label typically located on the laptop? 3. I am unsure about the purpose of the fingerprint feature since I still need to press the power button and enter a password to access the laptop. 4. Should I have received an invoice with my laptop? 5. Did I miss any additional documentation beyond the brief quick start guide? I anticipate having more inquiries, but these are the ones I have for now.

My Dell computer is still under warranty and recently had a virus installed. The technician who claimed to fix it asked for $[redacted]. After shutting down, I ran scans with Microsoft and Dell tools, no virus was found, but Com Surrogate repeatedly asks for a password, indicating an infection. I attempted solutions found online with no success. I have a Dell Windows 10 USB stick, which I used to reinstall Windows successfully on this computer. However, my other newer Dell computer is the one infected. I want to reinstall Windows 10 using the USB stick, but when I open File Explorer, it prompts me to select a program. How can I open the Dell USB stick to reinstall Windows 10? - Jim T.

Subject: Dell Computer Support Assistance Needed Dear Dell Out of Warranty Support, I am reaching out on behalf of my parents, Robert (Robert R.) and Lorraine (Lorraine T.) Terruso regarding an issue with the Dell computer I purchased for them recently. The computer was delivered on July 31, [redacted], and two weeks after receiving it, they encountered an error with the DVD R/W drive. Despite seeking technical support from Dell and being charged $70 for the service call, the problem persisted. I believe that since the issue occurred within two weeks of receiving the computer, it should not be related to the warranty but to a pre-existing supplier error. Therefore, I am requesting a full refund of the $70 service charge as it was due to Dell's oversight and not user error. I urge you to process this refund promptly as this has caused undue stress to my senior citizen parents. I can be contacted via email at [redacted] For communication with my parents, please email [redacted] Thank you for your attention to this matter, and I look forward to a resolution that ensures my parents' continued satisfaction with Dell products. Sincerely, David Terruso

Hello, I own a DELL INSPIRON [redacted] laptop that I haven't used in a while and now I can't remember the BIOS password. When I try to start my laptop, I see the DELL logo with options for F2 and F12 for the BIOS menu, but I can't access them. I found information on the official forum about recovering the BIOS password based on an error code and service tag that appear after unsuccessful attempts to enter the correct password. Here are the details: System Disabled [[redacted]] Service Tag [G33HXL1] I would appreciate any assistance in recovering or resetting the password. Please let me know if you need more information. Thank you for your help. Best regards, Cristian O.

I purchased a Dell computer in May [redacted] for my son to use in college. Recently, the computer stopped connecting to the internet. After speaking with a Dell tech support agent, it was determined that the network card was malfunctioning. Dell provided a shipping label, and we sent the computer back for repairs. Dell later informed us it would cost $[redacted] for the repair, but we were unable to provide payment at the time. Despite our numerous attempts to contact them with the payment information, we have been placed on hold and asked to leave messages without any follow-up calls. It is crucial that we resolve this issue promptly as my son requires the computer for school. Thank you for addressing this matter promptly.

I own a Dell 11-inch Inspiron that has been infected by a virus. The person who infected it asked for $[redacted] to remove the virus. They gave a phone number, [redacted]. I keep getting a pop-up for "Com Surrogate" and I saw on MSN that this number is linked to a virus. I purchased a Dell Windows 10 USB stick to reinstall Windows, but I am unsure about which file to open or what program to use in File Explorer. System Restore and PC reset are not resolving the issue. My name is Jim Tessitore.

I am experiencing issues with my Dell 1350cnw color printer connected wirelessly to my Dell Inspiron [redacted] laptop. The printer was working fine until about two weeks ago. Despite rebooting the devices and router, the printer still shows as offline on my laptop. The printer's status light is green, but it indicates no wireless reception. When attempting to print, an error message "The printer couldn’t print Microsoft Word, Dell1350cnw printer problem" pops up. I tried to uninstall the printer from the Devices window without success. However, when connected via USB cable, it prints fine. I have updated the driver to the latest version from [redacted], with no improvement. Should I consider getting a new printer? -Marty

My Dell Inspiron [redacted], which is just one year old, keeps crashing randomly. The screen goes dark, but the keyboard light stays on regardless of the lid position. The Power button does not respond, and I have to hold it down for more than 5 seconds to shut down the laptop. Upon restarting, I receive a blue screen error message about Windows not loading properly and am prompted to restart. The issue persists, with the laptop crashing again within ten minutes or later. Fortunately, no data is lost during these crashes. I have already adjusted the power settings to prevent the computer from sleeping, reset default settings, and updated Windows 10 as prompted on the screen, but the problem persists. Please assist me with resolving this issue.

I am experiencing issues after downloading AVG software. AVG is currently investigating my case with their senior tech support team. My PC was damaged, and I attempted to resolve it by using the "fresh start" function in Windows. Despite reinstalling AVG, the issue persisted, showing error code 0xc[redacted]. Even after wiping the OS drive and reinstalling Windows 10, the problem with AVG files remained. I took ownership of all AVG files and removed them, but the problem persisted. Despite the helpfulness of AVG's tech support, the issue is unresolved, and I suspect there may be an underlying problem with my PC, a Dell Vostro [redacted] from [redacted]. I have also used Dell AssistDirect software to scan my system. Any assistance is greatly appreciated. Thank you. - Joshua B. Z.

Regarding Dell Tablet Issues - October 3, [redacted] I recently tried to contact Dell's 1-[redacted] and 1-[redacted] customer service lines and encountered significant difficulties. I own a Dell Tablet, the Venue 8 Pro, and am experiencing some issues that I hope to resolve without having to ship it out. While at the library, I don't have access to my serial numbers or other identifiers. Here are my concerns: 1. The charging functionality of my tablet is inconsistent, with the light occasionally not coming on. I've ruled out the cord as the problem, so it seems to be an issue with the tablet's charging port. 2. I have limited software, primarily Calibre for E-Pub books, and have cleared out other applications to make space. However, with only 20-[redacted] MB left, there is never enough room for updates, making it challenging even to update Windows. 3. Unfortunately, I'm unable to add a Micro SD card to expand storage. This limitation makes updating the device or installing applications difficult. There's only 32GB of space on the Venue 8 Pro tablet, which seems insufficient. 4. Overall, I've found the Dell tablet to be a disappointing purchase due to the limited storage capacity. I mainly use it for reading E-Pub books, a task it struggles to accommodate. Thank you, - John Stall

I own an Inspiron 17 Intel laptop that has been experiencing speed issues and page drops both online and offline. Despite reaching out to customer service multiple times, the tech support team has been unable to resolve the problems. I've even escalated the issue to supervisors who promised a fix but failed to deliver. I have resorted to restoring my laptop to factory settings several times, resulting in the loss of data I believed to be saved on disks. Despite purchasing extra insurance for in-home service, it took a long time for them to address the laptop issues. I have been a loyal Dell customer for years, recommending their products and insurance to others, but this experience has left me frustrated. I may have to switch to a different brand for my next purchase.

Hello, I am in need of a new hard drive for my computer. I am a member of the United States Coast Guard, and I believe our computers are under warranty. I was advised to contact you to request a new hard drive. While at work, our clock fell off the wall during a swell and unfortunately landed on the hard drive, causing it to become corrupted. We have tried troubleshooting the problem and have determined that it needs to be replaced. We do not require a pre-imaged hard drive, just a blank one that we can set up ourselves. Thank you for your time and consideration. If you need more information, please feel free to contact me, and I will gladly provide it.

Hello, I am a 16-year-old sophomore attending Trinity Valley School in Fort Worth, TX. Three years ago, I began saving up to purchase a Dell XPS 15 with my hard-earned money. This laptop, equipped with a 4K touchscreen, took me two years to save for. I worked on various tasks like yard work, landscaping, and office renovation to earn the money needed. I use this laptop for school assignments and cyber security competitions. Although I have taken excellent care of it, a bracket near the screen hinge recently broke, causing a small crack in the screen. Initially, a repair shop in Fort Worth estimated $[redacted] for the bracket repair, but later found that replacing the 4K touchscreen would cost an additional $[redacted], making the total repair cost exceed $[redacted]. Given the well-maintained condition of the laptop and its high cost, this situation is unacceptable. With the laptop just three months past its one-year warranty, I am hoping Dell can either repair or replace it promptly, as it is crucial for my daily educational activities and an upcoming cyber security competition. Thank you for your assistance.

I own a Dell Inspiron [redacted] series model [redacted] silver (5[redacted]sLV) purchased about 2 or 3 years ago. It has only been lightly used, around 8%. The hinge or hinges are very stiff, causing the right side to somewhat separate by pulling or stripping the screw loose. Despite investing a lot in this laptop, I am now on a small fixed income. I bought it at Office Depot. If you can't repair it, do you have the hinges and screws available? In Tyler, Texas, the repair places I visited all want to keep it on an open ticket basis, which doesn't sit right with me at 71 years old. I'm not that trusting. The battery charger only lasted about 14 months, but I have now bought a universal one. Thanks, Tom Barham.

I was unable to locate the company's email, so I am posting here. Could you please pass on this message to at least two individuals at DELL: 1) The designer 2) The person who approved the design I am frustrated as the designer placed the "<---" and "--->" buttons next to the "PgUp" and "PgDn" buttons on the latest Dell laptop that can convert into a tablet. The buttons are small and inconvenient for document editing. The person who approved this design must reconsider as it is not user-friendly. I am sharing this feedback to help avoid such issues in the future. Kindly ensure this message reaches a senior officer at DELL. Thank you.

My Inspiron [redacted] isn't recognizing my network. I recently got a new modem/router that works with my iPhone, but I can't see the network icon on my laptop. I've attempted to make the network discoverable by running diagnostics (F12 on start-up) and ensuring all network services are set to automatic. Although Support Assist was functioning recently, it now indicates it can't download updates. I also tried connecting via Ethernet, but I can't get online through that either. Any assistance would be greatly appreciated. Thank you.