David's Bridal Customer Service Issues

Hello, I want to share my recent experience at David’s Bridal store #[redacted]. I bought a dress on Monday for my sister's wedding. The dress I got from the floor had three significant rips when I took it out of the bag at home. I have photos of the damages. With the wedding coming up next weekend in California, I am facing options of paying for repairs, wearing it with the rips, or buying another dress. The dress cost $[redacted].00, and my total purchase was $[redacted].77. A discount would greatly help alleviate the stress caused by this situation. Upon closer inspection, I feel the dress is poorly made and I am disappointed with the situation.

Hello, I wanted to share my recent experience at the Springfield, MO store where I purchased a knee-length dress back in May. After deciding to look for a floor-length wedding gown, I visited the store again and met with Tamia, the same salesperson I had spoken to before. I requested the dress in a size 8 instead of a size 6. During this visit, I was joined by my fiancé. When inquiring about the timeframe to receive the dress, Tamia mentioned that the computer system couldn't provide a specific time frame. Despite my sales background, I felt that the communication was lacking, and I left the store feeling unimportant. It was disappointing that no alternative options were offered, and the overall experience left much to be desired. As bridal dress shopping is a significant event for any woman, I believe that a more attentive and customer-focused approach is necessary. I am still unsure about the availability of the dress and would appreciate any assistance in this matter. Thank you, Ali Wood

Hello, I am writing to address an order I placed on 1/27/19, order #[redacted]0, for a mother of the bride dress. The dress was purchased for my mother to wear to my sister's wedding on June 14, [redacted]. However, my mother has found another dress more suitable for the summer weather and feels more comfortable in it. She has not worn, washed, damaged, or removed any tags from the original packaging. Although I understand that the return request time frame has passed, I am kindly requesting assistance with returning the dress in this particular case. We will ensure to return the dress promptly in its original packaging to minimize any disruption to the restocking process. Thank you for your attention to this matter. I eagerly await your response. Best regards, Emily

I needed to return an item for my friend's upcoming wedding due to incorrect sizing. I planned to exchange it after receiving a refund, but did not get an email confirming my return merchandise authorization (RMA) with shipping details. As my work schedule is rigid, contacting customer service was challenging. When I checked my order status, I discovered that I did have an RMA, valid for two more days. I must return the dress promptly to order a new one. My order number is [redacted]1. This has been a frustrating experience, and though I prefer not to deal with David's Bridal again, I am compelled to due to the bride's dress selection. Thank you.

I previously worked at David's Bridal and am interested in returning. I submitted my application and attempted to reach out to the store manager, but have not received a response. I used to manage alterations when the store in Lithonia closed. After getting married, my husband wanted me to stay home, but I am now eager to rejoin the workforce. I am skilled in sewing and was informed that I am eligible for rehire. If this is not the case, I would appreciate clarification. I have Mike's contact info, but I understand he no longer oversees the districts. I am reaching out as a last resort, as I am unsure why it has been challenging to communicate with the company. I would be grateful for any assistance. Thank you. Brenda B.

My manager won't allow me to attend a military event with my spouse, even though they and their father are in the military. I informed both my manager and store manager in January and February, following up with sticky notes and entering it into Dayforce as requested by my assistant manager two days ago. I made sure to do this more than a month in advance of the event which is at the end of April. Despite informing my store manager and already booking my hotel and paying for the ticket (with no refund available), they are now providing random reasons denying my request. What steps should I take now?

I recently bought a wedding dress at the Lake Grove store in Long Island, NY on 3/4/[redacted]. With COVID-19 concerns, the dress arrived at my home on 4/15/[redacted]. When I opened it, I saw that it appeared worn, especially at the hems and details. The dress I tried in-store fit perfectly, and I hoped for the same quality when it was shipped, which unfortunately was not the case. I know things are uncertain now, but I would appreciate guidance on how to return this one for a new dress. I don't want to start the search anew as I love the one I chose, I just want a new, unworn dress to be sent to me.

I want to caution future brides about Davids Bridal. In September [redacted], I bought 10 bridesmaid dresses from them. By mid-December, I received a call informing me that 2 out of the 10 dresses were missing. One had been delivered to the wrong address and the other one was sold! It took around 3 weeks to replace just one dress because the other sold dress couldn't be replaced before my wedding. I had to switch dresses last minute, and now, a week before my wedding, the replacement dress doesn't look good at all. Every time I call the San Felipe location, the store manager isn't available, and the floor managers are unhelpful and impolite. Despite requesting a full refund, they're now only offering me a partial refund. I've contacted my family's attorney to resolve this matter.

Good afternoon, I am reaching out regarding the Easton Town Center in Columbus, Ohio. I have been working with Beth and the other two managers regarding alterations on my daughter's dress. Unfortunately, there was an issue with the dress, and despite promises to fix it, the problem persists. I am dissatisfied with the service provided. There was also a miscommunication about being able to exchange the dress, which was not on clearance when I purchased it. My daughter's wedding is approaching, and the situation has caused her distress. I am awaiting a response from the corporate office and would appreciate a prompt resolution. Thank you for your attention to this matter. V.M.

Hello, I need assistance with a recent accessory purchase from your store. While shopping, I felt pressured by the staff's compliments and ended up buying items that I no longer want to keep. I am currently pregnant, making it uncomfortable for me to use a belt or wear the shoes I purchased. Due to not owning the dress when I bought the accessories, I couldn't assess how they pair together until later. Unfortunately, living outside the US without a car delayed my return visit until 7 days after receiving the dress. Unaware of the strict return policy, I am now stuck with $[redacted] worth of items that I cannot use. It is disheartening that despite the pristine condition of the returns, a refund is not an option. I have tried reaching out for help, but the lack of response contradicts the "excellence" standard expected at your store. My attempts to resolve this issue have been ongoing for nearly a week, with unanswered calls and texts adding to my frustration.

To the Bank of America team, I am writing to file a complaint against David's Bridal for an incident that occurred on February 25, [redacted], at their store located on 45 W. 25th St. I visited the store to purchase a dress for an event on March 10, [redacted]. Following the purchase of the dress for $[redacted], I paid an additional $[redacted] for alterations to ensure a perfect fit. Upon returning to the store on March 3, [redacted], to collect my dress and try it on, I discovered several issues. The dress exhibited signs of damage such as spots, scrapes, and even a pen mark on the back. Despite bringing these concerns to the attention of the management, I was denied a refund for the damages caused by the alterations department. This experience has left me disappointed and I have decided not to return to this store in the future.

I am writing to formally file a complaint against David’s Bridal. On February 25, [redacted], I visited the David’s Bridal store at 45 W. 25th St. to find a dress for an event on March 10, [redacted]. After selecting a dress, I paid $[redacted] for the dress and over $[redacted] for alterations to ensure a perfect fit. When I returned on March 3, [redacted], to pick up my dress, I noticed damages such as spots, scrapes, and a pen mark on the dress. Despite addressing the issue with the management, they refused to refund me for the damages caused by their alterations department. I am extremely disappointed with the service and quality of the store and will not be returning in the future.

I purchased a bridesmaid dress from David’s Bridal that required alterations. The cost of the alteration exceeded $80, which seemed high for just shortening the dress. However, upon picking it up, I was disappointed to find the sewing was poorly done. The stitches were uneven, and there were loose threads. The quality was far from professional, leaving me wishing I had chosen an alternative option. Despite the manager acknowledging the poor work, I was unable to obtain a refund due to the store closure situation. The suggestion was to contact the main customer service line, but my attempts have been in vain as I couldn’t reach anyone for days. I strongly believe I deserve a full refund for the poorly executed alteration service provided by David’s Bridal.

I spoke with a manager about covering alteration costs for a dress issue. However, when I arrived for my daughter's appointment, a different manager stated they would only cover the length alteration cost, contrary to what was initially discussed over the phone. I just want to confirm if the manager will honor what was promised during our phone conversation.