DPD Customer Service Issues

I work as a driver for DPD's subcontractor ABCouriefs in Southampton. My entire paycheck has been withheld due to an accusation of theft on my last day, even though I handed over the van before this occurred. Despite me asking for an investigation and evidence, they singled me out for theft when three other managers also used the van. I have sought advice from the Citizen's Advice Bureau and hired a solicitor to address this issue legally. I plan to take DPD to court due to the lack of regulations and recognition of my employment status, as this situation has left me without any means to pay my bills or buy food. My lawyer and the police have confirmed the injustice over the phone, and although immediate action is not possible, I am determined to pursue this matter legally by speaking with a senior representative from the company.

I received an email from DPD stating they attempted delivery, but no attempt was made at my address. Tracking the parcel showed it as unknown, and no delivery card was left. I am concerned if the delivery was attempted at a different address. I reside at [redacted] Fordell Road, Glenrothes KY76SB, and I am expecting a valuable package from Amazon. Your assistance in clarifying this issue would be greatly appreciated. Mrs. C. Clarke. I contacted DPD, and they confirmed the parcel is at their Edinburgh depot for redelivery on Monday. I am worried that the address on the parcel might be incorrect.

I am disappointed as the package I ordered from Amazon was not delivered even though I was home and left a note on the door requesting a loud knock. The delivery person did not knock or ring the bell, although both options were available. I was instructed to collect the package from Staverton, which is quite far for me to walk as I am 85 years old. I explained this on the phone, and a girl said she would arrange another delivery for today. However, I received another message instructing me to collect from another shop, but I find the instructions unclear and confusing. I want to emphasize that I am unable to collect the package. Please deliver it to my home promptly at 5 THE PROSPECT, HILPERTON RD., TROWBRIDGE BA14 7UG. My Amazon reference number is [redacted] 1[redacted] [redacted]. Thank you.

I paid £10 to be present at home for the parcel delivery as scheduled between 0[redacted]. Unfortunately, the parcel remains at the depot, causing me inconvenience and requiring me to continue waiting at home. I am seeking clarification on why I was charged for a service that was not fulfilled. Moreover, I would appreciate a refund due to the dissatisfaction arising from this unfulfilled service.

On the 17th, I paid for next day delivery, but the email stated the delivery would be on the 22nd, not the expected next day, which would be 19th as planned for a collection on the 18th. I attempted to contact DPD through their WhatsApp and phone but got no response. Later, I tried to chat via WhatsApp, and they claimed I was not connected. My sister even tried Facebook Messenger, but to no avail. I left a message for the driver explaining the situation and canceled the collection 20 minutes before it was due. Now, my sister has to add up to 1 hour to her journey to collect the keys. If DPD had any customer service, they could have picked up the parcel and delivered it to my sister today for free, considering I spent over 24 hours trying to resolve the issue. Thank you, Mrs. D. French

I contacted DPD in France and Germany via email but have not received any response. The DPD service in Croatia has been problematic, with delivery people falsely claiming I wasn't home and changing delivery terms without notice. Despite this, my parcel hasn't been delivered or collected for pick-up. I reached out to DPD to address the repeated issues with deliveries in Samobor, Croatia. The service repeatedly promises delivery within a time frame but fails to follow through. Customer service gave excuses for delays, such as the delivery person being stuck in traffic. Shortly after, I was informed via Viber that delivery terms were changed or I was not home, both untrue. The overall service has been unreliable and unprofessional, causing inconvenience for both customers like me and the companies relying on DPD. I hope by sharing my experience, the issues will be addressed and those responsible for such poor service will be held accountable.

I was expecting a delivery yesterday, but it seems like no attempt was made. Despite the online notification of an attempted delivery, the photo attached was not near my address, but at a drop-off point an hour away by foot. Today, after being informed of a reattempt, I received a text saying I need to pick it up instead. No delivery was made to my address today. It is unacceptable that the delivery was not even attempted, contrary to the notification. Thank you for wasting my time.

Subject: Urgent Issue with Parcel Collection I am writing to report an issue with my parcel collection scheduled for yesterday (25/11) between 13:44 - 14:44. Despite the online status showing that the parcel from Stoke has been collected (the collection address being in Chester), it has not been picked up. The parcel, containing my wedding videos, is of utmost importance due to prior delivery problems with another provider. I opted for next-day delivery with DPD to avoid such issues. I have been attempting to address this since last night with no response from customer service. I urge prompt attention to this matter. To maintain a record, I request all correspondence to be conducted via email. Please collect the parcel from the specified address and deliver it to the intended destination. Thank you for your assistance, Jessica S. [redacted] 15 Sutherland Way Chester, Cheshire CH3 5HN

On Friday, October 28th at 12:08, a DPD van driver damaged my driveway gate and the fixings on the wall at 81 Oaklands Road, W7 2DT, while turning his van outside my house. The nearside rear light covering was also broken and left on the ground as he drove away. I have CCTV footage capturing the incident, showing the driver's face as he inspected the damage, although the number plate is unclear. I am seeking guidance on who I should contact to proceed with a claim for the damages. Thank you for your help. - Chris Marlow

I recently had an issue with a DPD parcel delivery. After collecting it, they mistakenly returned the parcel to me five days later. The labels on the parcel clearly indicated the delivery and return addresses, marked "To" and "from" respectively. However, the depot used the incorrect address for delivery. Despite trying to contact their helpline and customer service number, I have had no success in resolving this issue. The parcel reference is DPD[redacted].

Could you kindly request your driver to input my apartment number, 70, and then press CALL on the numerical pad at the front of the building? DPD has been here twice without attempting to contact me. Thank you, A. G. Bradshaw 70 Willowmere East Road Middlewich CW10 9PY

My parcel tracking number is 1[redacted] [redacted] [redacted]. It was supposed to be delivered on Friday, but I waited all day without any sign of it. DPD assured me it would come on Saturday, yet it did not arrive. Even now, they have no plans to deliver it and I have made numerous calls seeking answers. This parcel is crucial, and I urgently require it. I need a precise delivery time instead of prolonged delays.

I sent a package via DPD courier service from India on December 1, [redacted]. The DPD agent provided me with parcel number 1[redacted] [redacted] [redacted]. However, when attempting to track the parcel using this number, the system does not display any information. Despite multiple attempts to contact the agent for updates, the information provided has been inaccurate. The agent mentioned purchasing parcel numbers in advance from DPD, suggesting that the number given may have been used earlier on October 14, [redacted]. I am unsure if this practice is accurate. I would appreciate it if someone could verify if the parcel number 1[redacted] [redacted] [redacted] is indeed the correct one for the December 1 delivery.

DPD claims to have delivered my parcel and that it was received by someone (HHH) at my UK address. However, this is not the case, and it is not one of the addresses that typically receives our mis-delivered parcels. Additionally, my husband was outside during the scheduled delivery window and did not see any DPD vans, so I am unsure where to begin looking. Would it be more effective to contact the retailer directly since they are the actual customer of DPD?

This is the second time my parcel couldn't be delivered even though I was always home. The first time, they said it could be picked up at a nearby location. I visited four times, but they claimed no parcel was there and said it was sent back to the sender. I couldn't track it. The sender apologized and resent it. Same situation now! Now the question is, who is to blame? Where and when can I get my parcel? If not resolved, there are other ways to escalate this through media or other means.

Hello, I have 2 packages with tracking numbers [redacted][redacted] and [redacted][redacted]. Why haven't you delivered them to me? It's been 10 days, and I still haven't received them. I need my order for my upcoming holiday abroad. Your late delivery is causing inconvenience and disruption to my plans. I reached out to newpharma, but there has been no response from you. The address I provided is correct, so why are you having trouble locating it? I even updated my address at the parcel shop, so why haven't you delivered yet? This lack of response and delayed delivery is unacceptable. I went there on Monday, and I am still without my package or any updates on its whereabouts.

I ordered an item from Amazon UK to be delivered to an American Base in Germany for Harmon Newhouse at APO, AE [redacted]. Despite ordering twice, the package consistently fails to reach its destination. The tracking information shows that delivery attempts were made, but they couldn't access the front door. Other deliveries from companies like DHL do not encounter the same issues. I'm unsure why this keeps happening and need guidance on how to resolve this situation. Tracking ID: [redacted]7397M Wednesday, 14 December 4:24 AM Carrier holding parcel, requesting a delivery appointment. Please contact carrier to schedule. System, DE Tuesday, 13 December 11:06 AM Delivery attempted, front door not accessible DPD Deutschland GmbH, DE 4:27 AM Parcel arrived at carrier facility DPD Deutschland GmbH, DE Friday, 9 December 7:43 PM Parcel arrived at carrier facility DPD (Nederland) B.V., DE 1:54 AM Parcel left carrier facility International Gateway, DE 1:54 AM Parcel arrived at carrier facility International Gateway, DE Thursday, 8 December 6:44 PM Parcel arrived at carrier facility Hub 3 - Bham, DE Package picked up by carrier.

I am eagerly awaiting a parcel from Marks and Spencer. I received an email today from DPD stating that the delivery window would be between 17:41 and 18:41, but it is now 20:00 and my parcel has not arrived. I have not received any updates from DPD. I am concerned and wondering when I can expect my delivery. It is frustrating that the DPD website seems more geared towards senders rather than recipients like me. My address is 19 Old Lakenham Hall Drive, Norwich, NR1 2NW. I would appreciate a prompt response. Thank you. Mavis M.

I am inquiring about the location of my package. I was informed that it had been picked up and was en route to me. The following day, I was notified that it was out for delivery without a specified time frame. Despite this, the package never arrived. During an online chat session, the conversation was abruptly terminated after the parcel could not be located. As of today, four days later, the tracking information indicates that the package is still in transit. Given its size, I find it unlikely that it could go missing, especially since it was only in Cheltenham. I am curious to know which van and driver were responsible for picking it up, which depot it would have been taken to (London address), and its current location. With Christmas just around the corner, I am eager to receive this package promptly.

I was anticipating a package to arrive on Tuesday, but I received an email citing "local issues." The same scenario repeated on Wednesday and Thursday. Today, my package is still missing, and I have no means to track it. Discovering that DPD was the delivery service handling my parcel was disheartening as they have a notorious reputation here with frequent mishaps. To add to the frustration, a DPD van passed by my house yesterday. It's baffling to comprehend the ongoing "local issues" besides sheer incompetence. Can someone provide concrete details about my parcel? The only information I possess is the tracking number: 1[redacted] [redacted] 487K.