DISH Customer Service Issues

I have been a customer of Dish for about 30 years. Resetting my password almost every month is frustrating. Lately, I have been calling to make payments due to difficulty using the computer or paying online via phone. This week, I have not been able to reach anyone at Dish to pay online. It's becoming a hassle to create new passwords constantly. This morning, even the phone system does not recognize my information. My account number is [redacted]. I'm 82 years old and only receive payment once a month. I'm unhappy with Dish moving the payment date, leading to penalties almost every month.

I've been experiencing issues with my TVs since February 21st. An error message displays saying it can't find the hopper or that the broadband connection is lost. A technician visited twice, with the latest visit on March 16th. All was well until it recurred on March 18th, twice, and then again on March 27th at 6:00 PM. Currently, none of the services are working. If your technicians are unable to resolve this issue, please inform me so I can consider going back to Spectrum. I believe I shouldn't be charged any penalties for this ongoing problem.

My name is Dan Pokorny, and my mother Alice Pokorny currently has a Dish Network account at [redacted] Nine Mile Ave, Arcadia, Nebraska [redacted]. I am her Power of Attorney, and she has moved to Grand View in Ord, Nebraska, where she no longer requires the Dish Network service. An automatic withdrawal of $86.60 is deducted from her checking account each month, and without a monthly bill coming by mail, I do not have her account number. Unfortunately, important papers have been discarded, so I am seeking guidance on how to proceed with canceling her service. Any assistance provided would be greatly appreciated. Thank you for your help.

We paid $53 to relocate our dish from the roof to a pole. A technician completed the move, but the next day, we lost TV signal. I contacted tech support and waited a week for a second technician. He found the issue - the dish was easily moved by hand due to the initial installation setting the pole only 12” in dirt. The second technician fixed this by digging a deeper hole and securing the pole in concrete for good reception. Yet, we were billed $50 for the second service call. This charge is unjust as it was caused by the first technician's mistake. We request a $50 refund for the second service and a credit for the week without service on our recent bill. Your prompt attention to this matter is appreciated. Respectfully, F. and K. Doolen. Account # [redacted].

I have been a Dish Network subscriber for around 4 months now. Unfortunately, I have been experiencing ongoing issues with the dish remote. Whenever I turn the TV off and back on, the remote stops working and I have to reset the hopper each time to make it functional again. This has become a daily occurrence, sometimes happening 2 to 3 times a day. Despite reaching out to tech support multiple times, the problem remains unresolved. On March 14, [redacted], I was advised by an agent to call back after March 19th to request a service for the replacement of the hopper and remote. However, upon calling the tech support number, I am encountering difficulties as a recording indicates that there are 2 accounts linked to my phone number, repeatedly prompting for the account's zip code and preventing me from speaking with a representative. This situation has been incredibly frustrating, and I am seeking a resolution or considering canceling my subscription.

Hello, I'm here again with the ongoing issues I've been experiencing since February 21st. The screen keeps going blank, then a message saying "broadband lost" or "can't find hopper" appears. This has occurred around 15 to 20 times since February 21st. A technician has visited my home twice to address this problem, but it happened again on Saturday at 6 pm. I was able to speak with a representative on Sunday morning who guided me through a resolution. However, this Monday morning, March 27th, all four TVs are experiencing the same issue. I am frustrated and no longer wish to continue this service since it's not meeting my expectations. I request to discontinue the service without any penalties. Please contact me at [redacted]. Thank you.

I have attempted to cancel my service three times. The first date was March 12th, but I was told to call back. I tried again on March 19th, and once more they asked me to call back on the 27th. I explained my situation of moving out of state and the need to return the equipment. Despite being transferred multiple times, I am still waiting for assistance after being on hold for [redacted] minutes. I urgently need my services disconnected and would appreciate feedback on this ongoing issue. I have been promised a credit on my account, but I require immediate action to disconnect my dish service. Thank you.

Hello, I am reaching out again regarding my ongoing issue with my TV service. Since February 21st, I have experienced the screen showing messages such as "broadband lost," "connection to hopper lost," or "no signal" around 20 times. Despite two visits from Dish technicians, the problem persists. I am frustrated by the lack of effective customer service support and am considering canceling my service. I believe I should not be charged a cancellation fee since the service I am receiving does not meet the standards I signed up for. I am eager to hear from you via email regarding how this matter will be addressed. Thank you.

I had one receiver disconnected and wanted to move a receiver from upstairs, which was the primary TV, to downstairs, which was the secondary TV on the same receiver. Initially, I was informed it would cost me $[redacted]. Ultimately, after a challenging discussion with the customer service representative, I was told my protection plan covered $95 of the $[redacted] cost. Despite my request, she insisted on the $50 moving fee. When I suggested speaking to her boss for a possible waiver, she firmly declined. Attempts to negotiate or escalate the matter to the retention department were met with resistance as she claimed to be the retention department. All I wanted was to relocate the receiver downstairs and set up the hopper/Joey system. Unfortunately, the conversation did not progress beyond fees and policies. Feeling unheard and frustrated after days of unsuccessful attempts to seek guidance on system upgrades, I ended up canceling the receiver to hopefully get the assistance I needed. I hope someone can call me on [redacted] to provide the direction I require. Best, Michael Tinker

I have had Dish visit a couple of times to repair my broken hopper, but it still goes black and displays error codes [redacted] and [redacted] indicating no network connection. Dealing with this has been exhausting. The customer service wait time is over an hour, and I have spent days attempting to reach you. During the recent visit, a representative mentioned that the technician would bring 2 replacement boxes to swap out our only 2 boxes, one of which has a broken card and both boxes keep losing connection. However, the technician arrived without any equipment. Another technician supposedly noted in their work order that my account required 2 box replacements but nothing was done. This has been the worst customer service experience I have ever had, with multiple visits from technicians failing to resolve the issue. I am also requesting a significant credit for the last month I have spent dealing with this matter.

I need to cancel my Dish Network subscription due to the misleading information provided by the sales team during signup. I am located in Southern California and a huge Dodgers and Angels baseball fan. I explicitly inquired if these channels would be included, but they are not. Additionally, the representative assured me that my total cost would be lower than it actually is. I'd appreciate knowing the early termination fee. The customer service phone line is incredibly hard to reach, with wait times ranging from 20 to 40 minutes.

I have been attempting to cancel my DISH account since February 23, [redacted]. Initially, there was an issue with the service. When I finally got through to speak with someone on March 9, I was informed to call back later, which I did only to receive the same response. Today, after being put on hold for 20 minutes, I was supposed to be transferred to accounts but got disconnected. My account was supposed to be canceled on February 23, [redacted], and I ceased payment at that time. I am being billed for $[redacted].14, but I believe I owe nothing as of now. I just want the service to be canceled effectively from February 23, [redacted].

A few years back, our DISH Hopper experienced a crash, resulting in the loss of all saved recordings. At that time, a service technician advised us to get an external hard drive from DISH to safeguard recordings in case of future Hopper issues. Recently, we decided to terminate our DISH contract. However, when attempting to access the saved recordings, we encountered an error requiring a 48-digit recovery key. The external hard drive in question is a WD Elements model, with markings on the back indicating the following numbers: P/N:WDBWLG0020HBK-0B 3217Q S/N:WCC4M1NA4LOX R/N:G4C Seeking suggestions or advice on how we can recover these recordings. Thank you, Al Kadera

We have been without TV service for a month now due to technical difficulties. Unfortunately, it has been challenging to reach a customer service representative as the wait times are over an hour. Recently, we received a bill for $[redacted], indicating we were more than $[redacted] past due. This came as a surprise since we were set up for autopay. Unfortunately, our credit card was compromised in December 22, leading to missed payments to Dish without our knowledge. We have updated our payment information with all autopay accounts. It is puzzling that Dish did not contact us regarding the missed payments earlier, especially considering our good credit history. If they had informed us sooner, we would have promptly resolved the issue. This is the first notice we have received, and we are eager to settle the outstanding balance.

There is a significant delay between the voices and sound matching the movement on all DISH Network channels. Despite attempting the suggested troubleshooting steps like unplugging the DISH Receiver for 10 seconds, the problem persists. This issue occurs whether using the TV speaker or a Surround Sound system connected via an ARC-HDMI cable. Seeking assistance through customer support has been unhelpful as the responses provided are repetitive. This synchronization problem is solely related to the DISH Network service.

I am currently trying to cancel my Dish services because my landlord has now switched to a bulk deal with Spectrum. A Dish technician came today, 3/29/[redacted], and removed the satellite dish. I need to cancel my service as of today, 3/29/[redacted]. However, when I call the provided number, I receive a message stating they cannot assist at the moment and then the call is disconnected. I require authorization to return the equipment, including the box and remote. It is frustrating to be unable to cancel my service promptly due to this situation. Any assistance from Dish in resolving this matter would be greatly appreciated.

Due to ongoing issues with hackers, I have been unable to reach a live representative at Dish regarding my recent billing concerns. As loyal senior customers with a long history of timely payments, we were surprised to see our bill skyrocket from $[redacted] to $[redacted] per month. After much effort, I managed to negotiate it down to $[redacted] with a Dish representative for February. However, it seems there was a misunderstanding as I was still charged the original amount in addition to the agreed-upon $[redacted]. Unfortunately, when I tried to address this discrepancy after noticing it, Dish was already dealing with hacking problems, leaving me unable to rectify the situation. To make matters worse, we did not receive a seniors discount, and the individual I spoke with at Dish was quite impolite. We recently received an email claiming we owe $[redacted].57, and despite our many years of loyalty, our service was disconnected due to a mere four-day delay in payment, which was out of our control due to the hacking situation. Sincerely, Jackie K. [redacted]

I contacted on March 14th to disconnect my Dish service. The representative noted this on my account and advised me to follow up on the 19th. Despite multiple calls since then, my service continues. When speaking to the two representatives, I was disconnected while being transferred to the long wait queue. This situation is inconvenient as I cannot wait on hold while at work. I am considering contacting the main office for assistance and do not wish to be charged for this prolonged service. Your help with this issue would be appreciated.

My name is A. G. and today a Dish Technician visited me for the fifth time regarding my issue with the Hopper 2. After visiting, he tried calling the company but faced heavy call traffic, so Dish authorized the installation of the Hopper 3 with Joys instead. The technician mentioned he needed my credit card number to proceed with the authorization, but I usually have direct payment set up with them. I'm having trouble reaching you due to your busy phone lines, so I'm looking to have my account charged for the new equipment. If that's not possible, I'm willing to provide my credit card information through mail. Thank you.

I made a payment on February 27th at my regular payment location. However, on March 10th, my service was interrupted citing non-payment. After contacting customer service, I was told to reach out to the payment location to verify the payment. The payment center confirmed that the payment was received by sending an email proof the next day. Despite this, as of April 1st, my service has not been restored. I have been facing challenges trying to resolve the issue with customer service, including being disconnected multiple times. They are now requesting an additional advance payment for a service they have not rendered due to their error. I urge the company to acknowledge their mistake, address the situation promptly, and provide better customer service by having representatives in the United States handle customer inquiries.