DISH Customer Service Issues

We are considering ending our relationship with your organization after experiencing unacceptable treatment. We have been loyal customers for many years, but the current situation is intolerable. No other company has treated us this poorly, and our attempts to reach out have been ignored. Despite my doubts about the impact of this message, I feel compelled to explain why we are choosing to leave. I have little hope that anyone at Dish will respond to my concerns. If I do not hear from you, the dish in my garden will be disposed of during the next garbage collection. Disgusted, N.J.

To whom it may concern, I previously described the issue I am encountering. Last night, my call was on hold for 2 hours before I gave up. Today, I waited on hold for [redacted] minutes. Why was I advised to call Dish back and endure another 2-hour hold time? I am simply requesting that my Dish service be reconnected as I have settled the outstanding balance. My expectation was that once payment was made, the service would be restored promptly. I am finding it challenging to understand why this process is proving to be so complicated. Furthermore, I am puzzled as to why I was instructed to call the same lengthy phone number again. This situation has been distressing for me. I hope you can appreciate my frustration. Thank you, Lori P.

I have been trying to reach out regarding the Sho&Stars and the Dish movie package add-ons that I requested to be canceled as of March 1st. Since February 23rd, your system has been offline, causing me frustration as I have made multiple unsuccessful calls. I have spent several hours on hold without any resolution. I kindly request the cancellation of the mentioned packages and the removal of the $30 charge from my account ending in [redacted]. I have halted autopay until this matter is resolved. I will be submitting a payment of $94.53 for the services provided or the outstanding balance. Thank you for addressing this matter. P.S. Dish needs to improve its customer service to promptly resolve issues that are within its control. Thank you for understanding the importance of our time.

I pay hundreds of dollars a month for my Dish service, and I am frustrated by the amount of advertisements. I do not want to see inappropriate content on the channels I am paying for, especially with my grandchildren around. The lack of quality channels has been disappointing since January [redacted]. I feel like I am not getting value for the money I am spending. I hope Dish can improve their service and customer support because I am considering contacting the FCC about this issue. I urge them to address these concerns or risk losing a long-time loyal customer like me who values local customer service. - Shirley.

My monthly bill increased from $[redacted] to $[redacted].70 without notice. Despite speaking to a representative in February and paying my bill, in March, there was a cyber security issue that wasn't communicated. Many attempts to pay were unsuccessful due to this issue. I then received a paper bill with a $10 late charge, and now my service has been cut off. After waiting for hours without speaking to anyone, I'm frustrated and no longer want to continue with Dish Network. I would like to cancel my service right away and have someone collect their equipment.

Our bill has unexpectedly increased by $9.21 this month, which is concerning as our previous bills were consistently $[redacted].66. Our agreement with DISH when we signed up for the new system including the Hopper in January was for a fixed price for 2 years. As loyal customers of DISH for 25 years and being Senior Citizens, we are puzzled by this billing discrepancy. We kindly request to be in touch with a representative from DISH to address this matter promptly. Thank you.

I have been extremely disappointed with the service provided by your network. Despite numerous attempts to contact you, I have been left on hold without ever getting the chance to speak with a representative. As of today, I have decided to cancel my order due to the lack of cooperation I have experienced. The constant errors on your network have prevented me from watching TV as intended. Currently, I am unable to access any of the channels included in my package, even after attempting to reset my system by unplugging it. The frustration has reached a point where I am considering switching to cable TV instead. If you wish to retrieve your equipment, please arrange for its collection. I will be looking for an alternative service provider as recommending Dish TV has become out of the question.

I had billing issues last week when my TV was turned off for four days due to hacking problems. I've been trying to reach a live person at Dish, but with no success. Despite my payments being up to date, I received a bill for $[redacted] and am concerned about my services being disconnected again. I recently switched to paper billing in hopes of resolving the payment issue. I've been calling for a month with no luck, even being told to expect a three-hour wait. I urgently need a callback to prevent my TV from being shut off today.

As a new customer, I have been patiently waiting for 3 days to receive my local channels 4, 5, 7, 25, 38, and 50. Unfortunately, they are still not available. I am also requesting for my temporary service to be relocated from the ground to the roof. I have encountered difficulties with customer service and have spent over [redacted] minutes on the phone instead of the estimated [redacted]-minute wait time. I am dissatisfied with the level of service provided, and if this continues, I may consider returning the equipment.

I have been trying to resolve this issue for months now. My husband tried a sound system for 30 days, and after about a week, I called Dish to inform them we did not want to keep it. The installers who set up our hopper also installed the sound system, and they assured my husband, Dale, that if we wanted to return it, we could contact Dish for a pick-up and refund. Despite multiple calls, Dish has not sent anyone to pick it up or provided return labels as promised. The system is still in the closet, and we refuse to pay for something we do not want. We will only pay our monthly bill of $79.37. I have attempted to call, but the long wait times are inconvenient. If this is not resolved soon, we will be switching from Dish. Thank you, Donna Burns.

I'm having trouble paying my monthly bill since the recent hack. I've attempted to pay, but I can't locate my 16-digit ID number. My bill was due on March 16th, and I usually pay on the 4th of every month. I hope my important bank and credit card details are secure. Please contact me at [redacted] or email me the 16-digit ID number and password needed to pay my bill. I'd like to speak with a customer service representative promptly. Thank you. - Vincent M.

I had trouble paying my bill last month. My account number is [redacted], located at [redacted] E Douglas St Tucson, AZ [redacted]. I was unable to pay by phone due to long wait times. Despite attempting over 10 times to pay, I couldn't access my account as I did not receive a bill with the account number. I usually rely on the automated system but didn't receive information. I now received an email bill for two months with a late fee. I have paid the full amount but request a refund for the late fee. This experience was frustrating, and I am contemplating changing providers despite being a long-time customer of Dish. Thank you, Sherry Rost Jobin.

I would like to speak with a representative as I have been trying to reach out for several days now. I have three concerns that need addressing. Firstly, I am frustrated with my TV as it keeps prompting me if I am still watching and then proceeds to shut off automatically. I would like to understand why this feature is enabled and how to disable it. Additionally, I need the correct billing address for payments. It is frustrating that despite being a customer, I encounter challenges reaching a human customer service representative while facing technical difficulties. I have been waiting on hold for longer than anticipated - today's wait time was 22 minutes despite an initial estimation of only four minutes. This situation is exasperating. I request a prompt response to resolve these issues.

On Friday, 3/17/23, our Dish service unexpectedly went offline. I've been attempting to reach customer support to resolve this issue, but unfortunately, I have only been placed on hold. On Friday, I even opted for a callback feature, but after waiting for 3 hours, I had to disconnect the call. I am seeking clarification on why the service is disrupted and would appreciate it being reactivated promptly. Given the current lack of service as per our agreement, I am considering switching to another provider for reliable service. I am still patiently waiting as instructed, but although I was informed it would only be a 10-minute wait, it has now been 30 minutes, and I am still on hold.

I would like to request a cancellation of my internet service as of 2-23-23. I have already switched to a new high-speed provider, but I am still being billed for the disconnected service. I kindly ask for the overcharged amount to be credited back to my account as soon as possible. Despite my efforts over the past two weeks, I have been unable to resolve this issue. I request the immediate cancellation of the internet service starting from 2-23-23 and appreciate your assistance in crediting my account accordingly. Thank you for your prompt attention to this matter.

I have been attempting to cancel my Dish account since 2/25/23, but have had no success. I reached out to representatives Jovi and Hho, who assured me they would handle it. However, I received an email today, 3/20/23, stating I will be charged for April. I want my dish account cancelled immediately. I am frustrated with waiting on hold for assistance. I wish for it to be canceled today and do not want to be charged for April since I already paid for March, which I tried to cancel. Thank you.

My payment for Dish is due on the 10th of every month. I usually pay by phone using the Dish Pay service. On March 3rd, I called [redacted] to make a payment. The service was slow, and I waited on hold for 77 minutes before speaking to a Dish customer service representative. I was informed that I couldn't pay using an eCheck and had to use a credit card. I paid $[redacted].24 using my Chase Freedom card. However, a week later, I received another bill from Dish stating it was due on March 17th. When I called Dish, the representative advised me to check with Chase to confirm the transaction. Chase confirmed the payment went through on March 3rd. I am confused as to why I am receiving two bills for the same month and would like to speak with someone who can clarify the billing process and any issues.

I recently signed up for local channels with DISH as part of my package, but after the installer finished, there were no local channels available. Upon contacting DISH, they were unable to provide a clear timeline for when I would receive them. This is unacceptable as I was informed of a 24-hour cancellation policy, but I have been unable to reach DISH within this time frame. I am frustrated by the lack of communication and delay in resolving this issue. I hope to receive assistance promptly. Thank you.

My name is Darold Johnson, and I reside at [redacted] Club House Way #1, Billings, Montana [redacted]. I need to return my Joey receiver because I now only have one TV and would like to downgrade to basic TV services. I've been attempting to reach out to Dish for over a month now without success in order to make this change. Despite calling, I am faced with wait times exceeding 1 1/2 hours. I will be traveling for work and no longer require Dish services, but I intend to keep basic dish until my contract expires. Thank you, Darold Johnson.

Two months ago, I contacted Dish to cancel my service and was informed of a $[redacted] disconnect fee which I couldn't pay at that time. The representative suggested a 9-month payment plan at $5 per month, extending if needed. However, I never received a bill for this. Recently, when requesting to disconnect due to moving, I was promised return packaging, but none arrived. Now, I've received a bill for $[redacted].95 without any prior correspondence. Attempts to contact Dish resulted in a long wait time, and the online customer service was unavailable. Additionally, I was charged late fees despite this being my first bill post-disconnection.